DEFENDERS d/b/a Protect Your Home

March 3, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched the customer’saccount and found that it has been cancelledAlthough we don’t normally repair damage caused from install or systempulls we have offered to pay $toward the repair of the wall I have also attached the damage claim letterfor the customer’s review, if they wish to proceed they will need to providethe requested information in a timely manner We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

October 13, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] Account No [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Incdba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn summary, Ms [redacted] states that she was under the impression, to relocate the system, that Protect Your Home would come and move it at no chargeShe had to provide her credit information and paid a $installation fee in order to set up a new installation to avoid termination charges on the original contractShe confirmed with the sales agent that when relocating the service, it would just be a continuation of the contractShe was told otherwise at the installation and therefore cancelled the movers account and would like to have her original contract waived and installation fee refundedMs [redacted] did enter a contract with Protect Your Home on November 23, She contacted Protect Your Home on September 19, to relocate her services and did pay $for the installation feeProtect Your Home does allow the equipment to be removed at the previous location at no costIt is only the installation fee that the customer is required to pay to relocate the systemThis installation fee is never freeOur customer sometimes mistake the free service to remove the system with the installation fee for the new accountI went back and listed to the sales call September 19, and the sales agent did tell her that this would be a continuation of the contractThis information was incorrectA new contract is required at every installationWe do not allow a continuation of any contract once the services are no longer at the original listed addressDue to the misinformation, I am willing to release Ms [redacted] from her original contract without penaltyI have made numerous attempts to reach Ms [redacted] at each number provided and have not yet made any contactI will not be able to honor this release from contract until I speak with her on the phoneI will need to warm transfer her to ADT to verbally verify her password to cancelOnce ADT has placed the cancellation, I can request that the balance be waivedThere is a deadline to this, she will need to contact me to cancel by March 3, ADT will own the contract after that date and may not honor the full release from contractIn regards to her refund, $was paid back to her on October 11, I apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

June 13, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn some instances, the account his billed by Protect Your Home and then later purchased by ADT who then takes over the billing In summary, Mr [redacted] states the he has been charged the incorrect monthly monitoring rate since installation and would like it correctedHe states the issues had been addressed but was never correctedOne of my associates contacted Mr [redacted] on June 9, and offered to assistShe had a new contract emailed to him to sign and returnSince the contract was redone electronically, ADT has already received a copy and will be processing it soonIn the meantime, my associated offered a three month monitoring rate refund which has been already paid outOnce ADT has processed the new paperwork, the rate will be adjustedI apologize for any inconvenience this may have caused Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

July 11, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear MsRichardson, This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I show Ms [redacted] in called in to obtain service due to recent flyer she received advertising hardwired sensors or wireless sensors in the base packageAND a $visa for signing up with Protect Your Home on January 26, W show the customer installed on January 29, During the installation the customer she opted to purchase additional equipment $We reflect that she has service February 3,due to issues with the system and we address the issuesThe 2nd service call is due to sliding door and we addressed the issuesMs [redacted] had another service appointment on March 11,regarding issues with zone ( Emergency Pendant) and to attempt to locate her main control panelADT CORP does offer an month guarantee however there are certain stipulation on the incentive The incentive ADT offers is only refers to equipmentWhich means, if a customer has had an equipment issue, and we have tried to fix the issue (has to be same exact equipment issue) with at least completed work orders, and the customer is still having the same issue, then our Resolution team will release them from their contract I show Ms [redacted] has been in contract with our escalations representative on July 8,She would need to continue to work with our escalation representative to work to get a resolutionsWe apologize for any inconvenience or frustration Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

September 16, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] would like to have the equipment removed and refunded after being charged more than what was originally quoted Ms [redacted] contacted Protect Your Home on September 3, to inquire about an ADT monitored alarm systemShe secured the installation by paying a $installation feeShe scheduled her installation on September 6, MS [redacted] agreed to pay four payments of $for additional equipmentThe first payment of $was taken on September 6, She was at no obligation to do thisOnce the installation is completed, the customer has three business days to cancel or days to return equipment for a refundA Notice of Cancellation form will need to be signed, dated, and time stamped before the end of the allotted cancellation time window for it to be acceptedProtect Your Home did receive her notice of cancellation form on September 9, The technician had already removed the equipment on September 8, Refunds can take 7-days from the date of submissionThere is currently a refund of $and of $pending to be paid back to Ms [redacted] to the method of payment she usedI appreciate the opportunity to address her concerns and come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

September 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc dba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn summary, Ms [redacted] has had a couple ADT corporate technicians recently come out to her home advising that the original equipment in her home could have been used for monitoring versus having a new system installedShe claims that she has been in contact with Protect Your Home about misrepresentation but has not had any resolution since JanuaryMs [redacted] contacted Protect Your Home on January 5, based on a promotion she received in the mail from ADT Authorized Premier Provider Protect Your HomeShe secured her installation by paying a $installation fee and scheduled it for April 20, At the installation, she agreed to upgrade her services and agreed to pay $over four Flex PaymentsProtect Your Home uses a manufacturer known as DSCIt is not compatible with all alarm systemsThe technician found that her system was not compatible and therefore offered to upgrade her systemMs [redacted] agreed to thisADT uses a different manufacturer than Protect Your Home, so it is possible ADT is stating these things because they are now servicing her alarmMs [redacted] did not bring up the issue of misrepresentation until here recentlyThe main concerns she had brought to my attention in on April 6, was that she wanted to remove the Pulse Tier from her alarm systemShe was technically outside the day downgrade window, but I approved it and scheduled her for April 20, She contacted me again on April 13, about a permit feeAs a courtesy, I added $in Visa gift cards to cover the costShe contacted me then again on April 15, wanting to cancel and have the balance of contract invoice mailed to herShe claimed that our collections team threatened herThere was no threat, they were simply trying to collect on a past due balanceI mailed her the invoice of what she would owe and how to cancel the accountShe called me back on April 28, to pay the balance to cancelWhile I was attempting to transfer her, she disconnectedThat was the last we had heard from her until September 26, when she discovered ADT could have taken over her system although Protect Your Home could notShe was requesting to cancel and go with ADTDue to the contract she signed with Protect Your Home, this was deniedShe was contacted on September 28, in regards to these concerns advising that this does not qualify her to be released without penaltyShe was advised that she would be responsible for the termination charges on her contractAs a courtesy, she was offered a lower cancellation charge of 50% versus 75% of her contract balanceShe did not accept this offer, but it is the only one Protect You Home will offer herI apologize if this has inconvenienced her throughout this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 10, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] Account No [redacted] Dear Ms [redacted] , This letter is in response to the complaint no [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she initially called Protect Your Home to be placed on the do not mail list but instead was charged for an installation fee and her credit was ran without her authorizationShe states that she requested the credit removal already, but never heard back from the Loyalty Team Ms [redacted] contacted Protect Your Home on January 19, in regards to an advertisement she received in the mailShe stated she did not want to receive the mailer ads because she did not have internet in her homeThe sales agent advised that she did not need internet in order to have the alarm systemMs [redacted] became interested in getting an alarm system because her parents have and alarm system and live down the streetThe sales agent went over the promotion with her and got to the point where we needed to qualify her for the monthly monitoring rateShe was advised that in order to qualify her, we would need her social security number in order to run a credit a checkMs [redacted] asked if we needed to run her credit, and the sales agent confirmed by stating we qualify her through EquifaxMs [redacted] approved to continue with the qualification processSince this credit check was approved, we will not be requesting the credit removalHer request has been denied I contacted Ms [redacted] about the denial and she was not satisfiedUnfortunately, although she is not satisfied, we will not be reversing the credit removalAny further attempt to have the credit inquiry removed will result in denialMs [redacted] tried to argue that she only went along with the call because she felt as if the sales agent was elderly and did not want to offend her, but that reason is also not acceptableThe credit check was authorizedI apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concernsI have placed her on the do not mail list and attached the denial letter for your recordsSincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

January 29, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this account therefund that the customer is expecting was paid by Protect Your Home on1/23/ At this time, if the customerstill has not received it they would need to contact their banking institution We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

February 4, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNoN/A Dear Ms [redacted] , This letter is in response to the complaint no [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] is requesting a receipt for tax purposes for her tenant’s residenceShe states that she denied this request and was only directed to print off her billing statements Neither Protect Your Home nor ADT has any record of an account for [redacted] I searched by name, phone number and addressThere were no matches to this addressMs [redacted] needs to provide a monitoring account number in order to locate the accountAt this time, I am unable to assist with her requestSincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 29, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: A [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint refutes offer of resolutionTheir premise surrounds “failure to properly inform” in regards to terms and conditions of contract.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur notes reflect that client’s initial response was prompted by an advertisement (that clearly states month contract agreement), in which he had received Per voice recording, our office confirms that client was informed of the month agreementHowever, to avoid an ongoing contest of offer, we are prepared to cancel the client’s contract (w/o collecting further balance of fees) Please note that no refunds or removal of the equipment will take place.We anticipate this matter being resolved and apologize for any inconvenience contributed.Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

June 29, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I show Ms [redacted] did call in to obtain service in regards to recent ad he received hardwired sensors or wireless sensors in the base package AND a $Visa Gift Card on June 10, The advertisement Ms [redacted] did call in on does disclose we are authorized dealer of ADT CorpWe also reflect the contract that he did sign advises that we are an authorized dealer which I have attached for review During the sales call Ms [redacted] was played the terms and conditions advising ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email accessThese ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/EquipmentAll ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions ServicesAll ADT Pulse Interactive Solutions Services may not be available in all geographic areasYou may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desireUp to $customer installation chargeBurglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devicesFire, Carbon Monoxide and Medical Alert services are an additional charge Our records reflect Ms [redacted] only signed up for Pulse tier Package which does not include the camera serviceShould she opt for this package the monthly monitoring rate would be increased to $and there is a $activation that would need to be paid to get the pulse and video serviceWe reflect that Ms [redacted] is currently scheduled for service for August 4, In effort to resolve the complaint we have requested a refund for the prorated amount of $that was paid to ADT Corp on June 22, We apologize for any inconvenience or frustration Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

October 20, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Thank you for bringing this to my attentionAfter review, I have sent your information to ADT’s Presidential TeamDefenders had not been aware that this has happenAfter ADT confirms and return the equipmentDefenders would issue the refund to youI do apologize for the inconvenience that this may cause Sincerely, DeUndre E [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 24, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] would like to be released from the contract without penalty if his system is not functional after a service appointment scheduled March 20, He paid out of pocket for extra equipment and would like that refunded Mr [redacted] had a scheduled service appointment for March 20, The technician was to repair a communication errorThe technician advised our team that an antenna would resolve the issue but we would need to schedule another appointment so he could bring one outProtect Your Home requires three service calls to attempt resolution before a release from contract is honoredInstead of requesting three service calls, we only requested two in order for him to qualify for a release from contractWe schedule a second service for March 23rd, but the technician missed the service windowSince that was at no fault to Mr [redacted] , we agreed to release him from the contract and scheduled a system removal for March 27, He will be refunded for the equipment after the equipment has been removedI apologize if he was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 3, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that I did not address the poor customer experienceShe states it was part of her initial complaintThe poor customer experience was reviewedUnfortunately, I am unable to disclose what happens to our agents after coaching has been sentI apologize that she had a poor experience, but I am unable to disclose any details other than it was addressed Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

January 20, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand found that the customer had spoken to MsG [redacted] to cancel hisaccount The refund request was put inon 1/7/and our standard refund time is up to calendar days I have put in a request to have this refundexpedited so that the customer could receive it much sooner I apologize for themisunderstanding that there was between the sales representative and thecustomer during the initial sales call We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, Mandy H [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-Tell us why here

October 27, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint states that product fulfillment has been delayed.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsPer our notes, the matter relative to client not receiving cameras has been addressedWe ask that client allows 7-additional business days (from date of this response) for this request to be honoredIf this matter is not settled within the allotted time frame, we ask that client immediately brings this to our attention It is our highest priority to provide 100% customer satisfactionWe will continue to monitor this matter until it is effectively resolved.We apologize for any inconvenience the delay in camera installation has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

January 29, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA ProtectYour Home is an Indiana corporation that specializes in selling residentialalarm systemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand Mrs [redacted] has spoken to our agent, Kevin A [redacted] and confirmed inan email that the service was done on 1/13/and the system is now installedand functioning to their expectations We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, Mandy H [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-Tell us why here

This letter is in response to the complaint # [redacted] filed by [redacted] ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT We have reviewed Mr***'s complaint pertaining to the talking keypad and I will be reaching out to him in the next 24-hours to discuss his concerns and reach a resolutionIn the meantime if you have any questions or additional information please feel free to reach me at the contact information provided below We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address his concerns Sincerely, Mandy H [redacted] Customer Loyalty Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason I am not satisfied with their response: the installer signed me up for home automation and this was the only reason why I accepted the home security system with them because I was told they offer the product, and to add insult to injury I was charge extra for the home automation which they not offer So when I call on July 4th, and the representative advised that they do not offer the product I was very disappointed, I felt conned into purchasing the security systemThe installer new the only reason I signed up for the security system was for the home automationI choose to cancel my account because they were dishonest from the very beginning, and the representatives were not very friendly when I calledProtect your home need to be honest with the customers I was very happy for my account being refunded Regards, [redacted] ***