DEFENDERS d/b/a Protect Your Home

January 2, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms*** states she would like reimbursed for damages and refunded for monies already paidShe has been in contact with my direct manager Virgie, who has instructed her to send in the estimates and photos of the damage As of January 2, 2017, there has not been any emails received with an estimate or photo documentation that is linked to this accountMs*** will need to submit the requested documentation to either [email protected] or fax number 317-564-She is also welcome to send it to my direct email address provided belowIt is recommended that she place it to the attention of either Virgie or Crystal with her account reference number ***This will ensure the documents will be processed to her account In regards to the refunds, $was returned on November 18, A refund of $was just submitted on December 27, and is currently pending payment I apologize if Ms*** has been inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 17, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNo***
This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, the consumer states we misrepresented ourselves as ADTAlso, the consumer does not like the four hour window time period for our service appointments The initial installation was rescheduledThe appointment was rescheduled because the technician’s schedule was overbooked for that day Ms*** scheduled an appointment on June 23, for the technician to perform a system downgradeDuring that appointment the customer learned that the main keypad would need to be removedMs*** declined to have this removedAfterwards, she was advised that the monitoring rate will remain at $before he left her home On August 4, 2017, the consumer called into Defenders informing us that her billing was still incorrectWe scheduled another service appointment for August 8, On August 10, the consumer advised that she did not want the keypad removedOur technician informed her that monthly monitoring will continue at $ Also, the contract states that the Dealer performs warranty services only during business hours. According to our records we serviced her system within those hoursWe require a time frame, like most companies, because the technician’s schedule is determined on how quickly he get perform his service calls that dayIt is impossible to give an exact time of arrival for service related workWe apologize if that window was an inconvenience for Ms***, but unfortunately it is not something that we can change at this time Overall, we will no lowering her monthly billIn order to downgrade her services, the keypad must be relocatedSince she will not allow this to happen, there is nothing further that we can do to assist Sincerely, DeUndre E*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***What the company said was mostly true but they left out a few key things from my point of viewFirst of all I want to make it clear that we did come to a mutual agreement on what was a proper compensation for the issueSecond, I brought the matter up to the company with in the three day window of the cancellation time frame that I wanted to return some equipmentBut, they were not able to pick up the equipment with in the three day windowI did make the request within the three day window thoughWhen I contacted the Company I made sure that I understood what I was getting back (this is the money back or the cash return for the equipment), and also that my flex payments were adjusted to what they could offer meI was told originally that I was getting a specific amount back within the the original days of installationAfter all the equipment was returned I called them to make sure that I was getting a refund that I was toldThey informed me that they can not refund me the original amount that I was told and that the agent could not give me that refundI have no clue what agents are allowed to do and what they can and can not doSo I was told that I would not get the amount back that I was promisedI asked them "So your employees can promise customers stuff and then you do not have to stand by that?"They told me a bunch of times that they could not give me what I was promised and at this point I was thinking about canceling my contract with themI told them this and they said that if I choose to do that then I would have to pay 75% of my remaining contractI asked them if I still had to pay that even though the original request for the same issue was made within the three day cancellation window and they told me yesAt this point I was pretty irritated so I called the ADT Headquarters and talked to them about the issueThey said there wasnt much they can do because the first year I have to deal with Protect your Home, but they had it in their system what was going onI consulted someone for help and advise on the issueAfter that I contacted the company again and asked them for the voice recordings of the conversation between me and the agent who promised me the original refundThey told me that I had to get a subpoena for that(I asked them a few times to get the recordings and they told me on many occasions that only specific managers have the ability to review or access the recordings)This was really shocking to meThey then asked me if I wanted to make an investigation complaint and they would review the caseI choose to do that complaint After I made the investigation request it took them a few hours to get back to me and that is when they made me an offer to stay with themI took the offer and am still with the company as of today.
Regards,
*** ***

February 12, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint # *** Account # *** Dear MsRichardson, This
letter is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint states she was not “fully” reimbursed for returned equipmentClient states that this matter and refusal to resolve has prolonged 6+ monthsClient further states, calls went unreturnedAcknowledgement of Resolution: Offer Pendiregards to Complaint #*** we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that client is not due further monetary reimbursementClient has made only payment of $and payment of $The remainder of the payments, client disputed with her financial institutionTherefore, client would need to seek resolve via her financial institutionWe apologize for any inconvenience this matter has contributedRegards, Chase *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

Revdex.com: I am sorry but I was so wrongfully done by this establishment that I just don't want anything to do with them, and I dont think it is to much for me to ask to give their equipment back after only having them less than a month now, after how much trouble and headache I have been put through from this company and part ways from eachotherThank ub
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After ADT came back to my home to remove the hardware, it was discovered the original rep stole my previous alarm sensorsThey left their sensors in attempt to restore me, however it was determined these sensors are not 2gig compatibleAs such, I am unable to use them as I would have been able to use my previous sensorsI left a message for Birdy regarding the issue and the need for the return of my stolen property but have not heard back.Additionally, they have still refused to refund the funds taken from my accountIt has been weeks since I requested the refunds that are due to meADT has stolen property and money from meWithout being restored financially, this issue cannot be resolvedI was completely victimized by ADT and expect swift correction as I have been too patient considering the laws that have been violated
Regards,
*** ***

January 6, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear *** ***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, *** *** states that she accrued over draft charges due to being double billed by ADT and Protect Your HomeShe would like her monies returned and refunded for the overdraft fees ADT is currently responsible for collecting her monitoring bill while the paperwork is being processedFor an unknown reason, Protect Your Home had her account set up to be billed internallyBoth Protect Your Home and ADT were billing her for services therefore causing double billing Protect Your Home has recognized this billing error and is currently pending a refund for the prorated bill, February’s bill, and $of overdraft feesEach refund is currently pendingTo assist in this resolution process, I have requested that these refunds be expedited and that the billing is cancelled with Protect Your HomeI apologize that this has inconvenienced *** ***, but I appreciate the opportunity to address her concerns and help come to a resolutionAs a courtesy to assist with any further overdraft fees that may accrue during the refund process, I added an additional $Visa gift card on her accountI immediately fulfilled it, so she should receive both in the mail within days Sincerely, Crystal *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: *** Tell us why here

July 11, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms*** This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr*** states that he and his wife changed their minds about the Quality Service Plan and had it removed shortly after the installationHe states that it should have reduced his monthly monitoring rate from $to $He states he was offered an alternative reimbursement of $in Visa gift cards, but he only received $He would like the new contract honored for $a month Our system indicates that he had the quality service plan removed from his plan, but we do not have the paperwork to reflect the rate changeADT removed the quality service plan, but without the paperwork they could only reduce it to $I was informed that the rate change took place on June 10, On June 22, one of our escalations representatives heard about the billing discrepancy and offered $to resolve this issue by making up the differenceAlthough this was accepted, only one of the two incentives were mailed ($& $Visa)I reviewed the account and noticed the error and sent the confirmation to *** *** (3rd party company) that the $additional Visa needs to be sent as wellI apologize for the delay as it may take weeks to receiveIt was an honest clerical error because it is clear the agent intended to send $ The warranty has been removed and the rest of the reimbursement is being sent to Mr***Although he is being reimbursed for the monitoring difference, we would need to make an arrangement to have the paperwork resigned in order to lower his rateIt would make a $difference to his billIf he is interested in doing this, he can call me backI left him a voicemailI apologize for any inconvenience this may have caused Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me Please forward or copy me on all correspondences / documentation for the retraction of the credit inquiry with Equifax I want to know when and see all documentation that is submitted to Equifax for removal of credit inquiry, and also once it has been removed Thus please keep this case (complaint ID ***) open until credit inquiry has been completely removed from my credit profile
Regards,
*** ***

February 22, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: * *** Complaint # *** Account # *** Dear *** *** This letter is
in response to the Complaint #*** By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint request old system be re-installed, any damage to to system removal be repaired, and billing discrepancyAcknowledgement of Resolution: Offer Pendiregards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that a refund in the amount of $was returned on 2/1/Any further billing discrepancies, we ask that client contact our Billing Department at 1156. We further advise that client refer to contract in whole and in part, wording explicitly summates that we will not re-install old systems, nor will repair any damage as a result of voluntary system removalWe apologize for any inconvenience this matter has causedRegards, Chase *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

December 27, 2017Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defenders IncDBA Protect Your HomeDBA Protect Your HomePriority Way South DriveIndianapolis, IN 46240 RE: *** ***Complaint No***AcctNo
n/a This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In summary, the consumer would like to be contacted by the company regarding the service issues and misinformation I apologize, but I am unable to locate the account with the information givenAre there any account numbers that could be provided or other telephone numbers that could be linked to the account? If the consumer would like to further discuss this, I can be reached directly at 317-860-I apologize for the inconvenience but appreciate the chance to address the concerns Sincerely, Emily B***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [email protected]

July 5, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms*** states that she had some issues with the previous services and would rather cancel than relocate her servicesShe already relocated but would like for any of those new charges refundedShe states that she is also being contacted about a bill that she is not responsible for Mr*** originally had services for account number ***, but relocated her services on June 2, to account number ***The past due balance was for the old account during the transition to the new accountThat balance has since been waived and the original account has been cancelledShe should not be receiving any collection attempts for $ Unfortunately, Ms*** does not qualify for a release from contract without penalty or a refund at this timeI apologize for any inconveniences this may have causedI attempted to call and left a voicemail Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 8, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***/ ***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account Mr*** did call to move the service on April 25, During reviewing the movers call Mr*** was played the terms and conditions on the call that advises “ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email accessThese ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/EquipmentAll ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions ServicesAll ADT Pulse Interactive Solutions Services may not be available in all geographic areasYou may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desireUp to $customer installation chargeBurglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, and Carbon Monoxide and Medical Alert devicesFire, Carbon Monoxide and Medical Alert services are an additional chargeQuality Service Plan (QSP) is ADT’s Extended Limited Warranty36-month monitoring contract required from $per month, ($1,799.64) including Quality Service Plan (QSP)“ Our records reflect Mr*** called in for the first time on August 1,advising he was double billed by ADT CORP LLC> Our records show Mr*** only signed up for Pulse Level without cameras service. The cameras service package is $ which is the package Mr*** did not sign up forMr*** did speak to escalation department in regards to the release from contract request however he did advise his account is currently not eligible to be released from the contractual agreementOur agent did advise him we have been billing him correctlyUnfortunately, Mr*** account is not eligible to be released from contract unless he pays 75% termination cost of the contractWe apologize for any inconvenience or frustration that Mr*** may have experienced and we appreciate the opportunity to address him concerns and reach a resolution Sincerely, Ana D*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d***@protectyourhome.com

February 27, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint #*** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Ms*** states that she did not received the original promotion that she called in onShe would like the rate of $honoredMs*** contacted Protect Your Home on January 24, in regards to an ADT monitored alarm systemThis promotion discussed a $monitoring rate, a free basic security system, and a $Visa gift cardShe paid $for the installation fee and scheduled the installation for January 25, The system was installed on January 25, where she agreed to a month contract at $a monthThis service has upgraded features that the $rate does not offerThis rate includes cellular uplink which allows a cellular connection to ADT via cell towersIt also includes Pulse Tier which allows access to the alarm system though a smart phone, tablet, or computerLastly, it includes ADT’s limited extended warranty known as the quality service plan (QSP)The rate of $does not include any of these items and requires the alarm panel to be installed near the landlineWe offered Ms*** the option to downgrade her alarm services to the package she initially inquired aboutWe also offered her a second keypad at no charge as a courtesyShe accepted this resolution and is currently scheduled to be serviced tomorrowWe apologize for any inconvenience this issue has caused Ms*** and welcome the opportunity to assist him with this issue Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 26, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr*** states that he has sent in has cancellation letter via fax multiple times but he is being informed by Defenders that it is incompleteHe believes we are dragging our feet by requesting him to resend it again I have attached a copy of the partial faxes that we have in our systemADT will not accept a partial cancellation notice, so that is why we requested that he resend it againI contacted Mr*** to explain that it is not common for this to happen and that we are ready to process it once it is received in wholeI apologize for the inconvenience this may have caused Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 22, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** * ***Complaint No***AcctNo*** Dear Ms
***, This letter is in response to the complaint # ***by *** * ***By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana corporation that specializes in sellingresidential alarm systemsWe have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT After reviewing the account our records indicate Mr.*** got installed on November 16, 2013. Mr*** contacted ADT Corporation to cancel the account on October29, stating that he was movingProtect Your Home did not get notified ofthe pending cancelation until April 24,when ADT flipped the account backto us as a movers chargebackWe spoke to Mr*** in regards to the accounton May 8, in regards to the account and he advised that he had moved withADT corporate. We contacted ADT on May12, requesting for them to reverse the chargeback on the account sincethey moved Mr*** to his new home. We received notification that ADT agreed to reverse thecharges on May 18, Therefore, Mr*** will not be responsible for thetermination cost of his old account on *** *** *** addressWeapologize for any inconvenience or frustration that the customer may haveexperienced and we appreciate the opportunity to address his concerns. Sincerely, Ana ***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria***@protectyourhome.com

October 25, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** Account No***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Incdba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn summary, Ms*** cancelled her account and had the equipment removed September 24, but has not yet been refunded for returned equipmentShe would like that refund as soon as possibleMs*** was installed by Protect Your Home on September 14, She had a three business day cancellation window in which she exercised her right to cancelDue to her cancellation, she was scheduled for a system removal for September 24, The technician did pick up the equipment, but there was a process that he had to follow to ensure she was refunded for her equipmentThat process was not followed and therefore her refund was delayedThis situation is going to be addressed internally to make sure this does not happen againMs*** was refunded for her equipment on October 24, I did speak with her and she will contact me if she does not see those funds applied to her accountI apologize that she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Good Evening: our office has attempted to contact *** *** in regards to his complaintHe was not available a message was left to contact the escalations representative to await her response. Sincerely, Ana ***Customer Loyalty Representative DEFENDERS, Inc.Dba Protect Your
HomeADT Authorized Premier ProviderE: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On a recorded phone call with the customer service representative I originally spoke with, I was promised that my used equipment credit would be reimbursed with a $visa gift card. That said, in addition to the hours of rebuttal on the phone wondering why I had to wait for one of thier representatives to return equipment that I never got to get my refund, and the extra time the charges were still on my credit card charging me interest, now it appears the customer service representative lied to me about compensation in the form of a gift card. Surely, I did get money credited to my credit card, I did not recieve the promised unused equipment credit as my home was already wired for ADT before the technician arrived
Regards,
*** ***

December 3, 2014 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN
Re: *** *** Complaint No***AcctNo. *** Dear Ms***, Thisletter is in response to the complaint #*** filed by ***
*** By way of background, Defender Security Company DBA ProtectYour Home is an Indiana corporation that specializes in selling residentialalarm systemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT Wehave received Mr***s concern regarding the incentives and refundspromisedAfter review of the account, we have determined that these have allbeen processed. On November 18, 2014,both incentives were shipped to the address on fileOn November 19, werefunded $back to the original form of purchase for equipment that wasreturnedOn December 1, a refund of $was refunded to the originalform of payment to offset equipment costWe apologize for any inconvenience hehas experiencedPlease let us know if you have any additional questions orconcerns. Sincerely, *** *** Customer Advocate ***@protectyourhome.com