DEFENDERS d/b/a Protect Your Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

October 25, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No[redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After review, the promotion you had received were for the $for the first monthsDefenders does issue a check of the difference between $and $for the first twelve monthsThat totals to $of a check that you will receiveThe $shows as an authorized chargeThat fee was the installation fee to bring a technician out to your home All contracts are for months any state that is outside of CaliforniaIf you reside in California then the contract will stand for monthsI will issue out the $which you will receive within days in form of a checkI do apologize for any inconvenience that this may cause Sincerely, DeUndre E [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below ADT Corporate assured me that the system would be covered They communicated this to Defenders INC The system Defenders Inc installed was not what was promised, nor was it capable of adding camera system It was sold on the basis of getting cameras installed Their system was removed by ADT corporate and returned to themThe situation was extreme, I had a threat on my life ADT was doing what was right by their company and the customer I was told by Defenders via ADT that this was solved three years ago and then I get a surprise bill I did not remove system, ADT did Defenders need to take this up with ADT corporate not meRemoval of system was ADT's call, and it was the right oneWithout exaggeration, my family would have been hurt or killed had ADT not interceded They are a security company that promises security and that is what they did That is precisely what Defenders Inc should do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]

February 4, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint no [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states she was charged $for the installation fee although she was told it would be $She also states she was not made aware of the process and handling cost for the Visa gift cardLastly, she states no one told her about a permit and that she was not provided the option to obtain it herself Ms [redacted] contacted Protect Your on January 3, in regards to an ADT monitored alarm systemShe paid $for the installation fee which is $plus her local sales taxShe was advised that the amount being charged to her that day was $Also, she was informed that her state, county or local municipality and/or police department may require permits for the installation and/or operation of my security alarm systemShe was advised that if permits are required, Defenders, Incdba Protect Your Home will cover the initial cost and then invoice me for the permit fee, unless my municipality requires her to obtain it directlyShe was also informed that she is responsible for completing any steps mandated by my municipality including, but not limited to, an inspection of my security alarm systemNot only was this advised to her on January 3rd, she also signed a document on January 6th stating that she was made aware of thisHer local municipality requires Protect Your Home to apply for this permitProtect Your Home paid for it and is not invoicing herWe do not make any money off of this transactionMs [redacted] will be responsible for paying for her electrical permitIf she would like to research the permit requirements, she can visit http://www.town.billerica.ma.us/133/Building-Department In regards to the incentive shipping and handling costs, it is disclosed in our advertisementsShe would have been also informed of this on the sales call, but she disconnected before the terms were told to herI apologize if she was inconvenienced by thisSincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 21, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint requests account be cancelledStates system issues and failure to receive $Visa gift card as promisedAcknowledgement of Resolution: Offer Pendiregards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that client has failed to schedule a service appointment in re of system issuesThis appointment could have been made with any one of our Customer Service Reps that she has previously spoken withCustomer was installed on 10/15/and our records indicate that she was given a $Visa on 10/(this amount was to compensate for the charge)We show that this gift card was shipped on 10/23/We ask that the client reference her contract in which it explicitly refers to a ‘mover’s clause’ and all related fees, as well as Article that directs client to the terms and agreements of cancellationIn summate, client must allow “same service” appointments prior to the system being deemed inoperableClient has failed to have the system serviced and would have to allow that to happen in accordance with contractFurther research indicates that the additional $Visa gift cards were shipped on 2/23/Extensive notation reflects that we have made numerous failed attempts to reach clientThe following dates reflect call and/or letters sent: day written notice-1/13, day written notice- 2/12, disconnection 2/12, ongoing calls-2/12,2/25,2/26,2/27,2/29,3/1,3/2,3/5,3/7,3/8,3/9,3/10,and a recorded message 3/At this point, due to failure to remit timely payments, and failure to return calls, client’s account has been referred to [redacted] Client would need to speak directly with them @ [redacted] ***We apologize for any inconvenience this matter has caused Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

March 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she was promised $in Visa gift cards by the technicianShe would like this honored or reimbursed for cancelling the service in order to go with a different companyProtect Your Home honored her request for $in Visa gift cardsI was able to locate the document that the technician signed off to offering this promotionThe technician was off process and will be coached accordinglyThe $was shipped to Ms [redacted] on March 24, I called her and advised her through voicemail Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 14, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] would like released from the contract without penalty because she has been experiencing communication errors with her Pulse system Ms [redacted] initially started service on February 23, She had Pulse level two which included camera capabilitiesThe first service appointment in regards to this was completed back on March 25, There was another two appointments schedule for the same issue on May 7th and May 9th She called in on March 6, to request cancellation due to the camera issuesSince it had been awhile since the last service appointment, we requested a final service to verify that this issue could not be resolvedShe was advised if they could not be resolved, we would allow a cancellationThe appointment was completed on March 7, I am unsure if she made an attempt to contact us after the appointmentThere is no documentations on the account Due to this complaint, we were able to contact ADT and verify with that the camera is offline againSince the issue has persisted, we are going to allow a release from contract without penaltyThere will be no refunds or system removalAn attempt to contact the customer was made, but there was no answerShe was left my contact informationShe will need to call me in order to process the cancellation at 317-810-If she cannot reach me at that number, she can email me at the information below and I can call her backI apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolutionIt is important that she contact me as soon as possible because ADT has planned to purchase this contract on March 29, Once ADT has purchased this contract, it will be up to ADT whether or not they will allow a release from contractI would hate for her request to be deniedThank you, Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 4, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the rebuttal our office has waived the outstanding balance of the equipment due to error for the cashier’s checkHowever we are not going to honor her request to be released from her contractual agreement since she signed contractual agreementUnfortunately, we are not able to honor her request to cancel her accountShe would be responsible for the termination cost of the contractWe apologize for any inconvenience or frustration Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

June 20, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] , by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT We received a complaint in regards to taking the full amount of the equipment payment for Ms [redacted] and she had made arrangements with the Security Advisor to make four flex payments Our office called Ms [redacted] on June 17, to address her issueWe let her know that her refund in the amount of $was paid and should be back into her accountMs [redacted] informed our agent that the money was not posted back into her bank accountWe agreed to follwith her on June 20, After speaking with Ms [redacted] on June 20, 2016, she did let our office know her money was back into her account We apologize for any inconvenience or frustration that Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Protect Your Home,Attached please find the letter that was sent via USMail outlining reasons why my wife and I do not owe any additional amounts to Protect Your Home This is per the T&Cs of the agreement At this time, I consider this matter closed with no additional funds due since you have not responded to my letter after monthsRegards, [redacted] Dear Protect Your Home,Upon receiving your letter dated March 18, 2015, I called your 1-800-381-number on March 26, and spoke with one of your representativesI attempted to explain how the contract had been assigned to the new owner at the address of SMadison StDenver, CO ("Subject Property")However, your representative was unfamiliar with Section of the contract which addresses the ability for assignmentAfter several promptings, she said Protect Your Home would follwith me.As of today, I haven't heard back from your company so am writing this letter to inform you of why I am no longer bound by the contract you referenceI have cited the legal grounds in the key points listed below:First, your contract states in Section that any "contract termination charge...fairly approximates the damages to dealer from...early termination."Second, your contract stipulates in Section that "dealer shall have the right to assign this contract to any other person." I had spoken to Protect Your Home on/around September about having the contract assigned and was informed by your representatives this is what had been done.Third, in conjunction with my move, Protect Your Home entered into a contract with the buyer of subject propertyThis has been stated several times by Protect Your HomeThis was completed before the contract was terminated since the alarm system remained in continuous serviceAs a result, y utilized your right to complete an assignment in a de facto mannerAdditionally, the new contract you entered into removed any damages you face since you are receiving monthly monitoring fees from the new owner of Subject PropertyIn fact, you are actually better off since you added additional term using the approach you took.Based on the facts above, per your contract I do not owe any additional funds to Protect Your HomeYou in effect completed an assignment of my contract and are not suffering damages as a result In closing, let me say that although my current home had a third-party alarm system already installed when I purchased it, this will not be the last house I buy in my lifetimeAnd upon successful resolution of this matter as outlined above, I would be glad to consider ADT Protect Your Home when the time comes again to choose a security monitoring company.Sincerely, [redacted]

November 6, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] This letter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT We have researched into Ms [redacted] ’s complaint and located her account Our records show we installed her system back on February 18, At that time, a year contract was signed On October 27, Ms [redacted] called in to say she was moving, and going to rent out her home We explained she did sign a year contract, and to avoid early termination fees, she would need to relocate the service with her She declined and said she wanted to transfer contract to new owners We explained we do not transfer contracts and if she cancelled her account, she would be charged early termination fees The customer continued to call in and make threats and accusations that we were running a scam On November 3, a member of our team reached out to Ms [redacted] She agreed to release the account and waive the early termination fees to resolve the complaint We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns Sincerely, [redacted] Customer Advocate [redacted] @protectyourhome.com

May 26, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTThe account holder is requesting to be released from contract due to communication failed and requesting a full refund under the month guaranteeThe month guarantee does have certain restrictions on the policy that ADT Corp LLC offersWhich means, if a customer has had an equipment issue, and we have tried to fix the issue (has to be same exact equipment issue) with at least completed work orders, and the customer is still having the same issue, then our Resolution team will release them from their contract It has to be an equipment issue (not any other issueThe work orders have to be completed (no no-shows or no access work orders should be includedAnd the issue has to be same exact issue (cannot be different zones or different issuesIdeally, the account holder would be responsible for the termination cost of the contract however in effort to resolve the complaint we would be willing to grant the release from contractMs [redacted] would need to contact us to schedule the removal of the equipment I have already requested the initial refund has been requested and the equipment refund would be returned within days of the removal of equipmentWe are not going to be responsible for any holes made at the time of installation since the account holder did agree to have the installation initiallyWe apologize for any inconvenience or frustration that Mr [redacted] may have experienced and we appreciate the opportunity to address his concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria[redacted] @protectyourhome.com

July 3, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Dr [redacted] spent approximately two hours of his time trying to get a Certificate of Installation for his insurance companyHe would like it sent to him and to be reimbursed for his time Protect Your Home does not reimburse salary wages based on time spent on the phone with our companyAs a courtesy for the inconvenience, I added $in Visa gift cards that will be sent to him within three weeksThat is a total of $in Visa gift cards that he will receiveI noticed that the original $has not yet been redeemed, so I had it immediately fulfilledHe too will receive that in three weeks The Certificate of installation was faxed and emailed to him the day after the complaint was submittedHe should be in ownership of those documentsI apologize for any inconvenience this all may have caused Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

December 7, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint does not “agree” with the length of contract.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that client was emailed an E-contract on the dates of 11/ & 11/to the email on fileOn 12/7, client was mailed via US postal service a hard copy of the contractWe have also mailed client a $ Visa gift card in lieu of the inconvenienceWe apologize for the period of time that has elapsed in resolving this matter.Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here

December 23, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADTWe have received Mr [redacted] ’s concern regarding service of his security system Please contact me directly to address your remaining concnersWe apologize for any inconvenience he hasexperiencedPlease let us know if you have any additional questions orconcernsSincerely, Emily R***Customer Loyalty Representative [redacted] @defenderdirect.com

February 14, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint no [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she contacted ADT in regards to a monitored alarm system but was set up through Protect Your Home insteadShe states that she discussed a monitoring rate of $27.99, but the technician installed her at $for the cellular serviceShe is not satisfied with the cancellation process although she did not sign any paperworkShe would like the equipment removed and have her money returnedShe also states that this should be considered advertisement because she called ADT and got Protect Your Home instead Ms [redacted] contacted Protect Your Home on a marketing creative generated by Protect Your Home DF-PS-3RD-1216-VThis advertisement does state Protect Your Home as the Authorized Premier Provider for ADTWe meet all compliance standards set by ADTThe advertisement promotes a monitoring rate for $27.99, a $Visa gift card, and a basic equipment package valued at $There are other rate plans available depending on how the service is monitored At the installation on February 7th, the technician connected the service via cellular uplinkWithout a landline, the service needs to be connected through a cellular connectionThe rate for this service is $Ms [redacted] is correct that no paperwork was signed that day, but signals were ran to ADTSince signals were ran, ADT saw the system as active and functionalADT requires a written notice of cancellation form in order to process the cancellationWhen Ms [redacted] contacted Protect Your Home to cancel, she was advised of these steps in which she followedThe account was cancelled February 10, and the equipment was removed on February 13, Since she cancelled, she will receive all of her funds backI apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and make sure her account was taken care ofSincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

December 29, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo N/A Dear Ms***, Dear Ms***,This letter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTWe have received Mr [redacted] ’s concern regarding the refund of the monies paid for the install appointment After review of the account the initial $fee was refunded to the credit card it was charged to on 12/20/2014.We apologize for any inconvenience he has experiencedPlease let us know if you have any additional questions or concernsSincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

October 21, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Complaint involves billing discrepancy and delay in customer service action.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsAll matters relative to client’s dispute have been addressedClient’s monthly charge has been amended, and a $gift card is being re-issued We have made note of the recurring charges to the client’s banking accountWe ask that business days is allowed for all matters to be effectively resolved and reflect in our systemWe acknowledge the inconvenience this matter has caused and apologize for the error We look forward to continuing to provide the client with quality service as well as quality products.Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here

July 22, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear [redacted] This letter is in response to the complaint # [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account our office shows [redacted] called in inquire on security due to recently moving to the area on June 28, During the call it was disclosed she is in month agreement, prorated amount being deducted within hours of installationThe sales call also did disclose $would be deducted the same dayWe do show the system was installed on July 8, at the address [redacted] We reflect [redacted] did sign a contractual agreement and after it was signed it was emailed to [redacted] did call in to cancel on July due to some billing questions and requested to cancelOur customer care agent did advise she would need submit her Notice of cancelation within her rights of rescissionOur representative did email to her again to [redacted] Our cancelation did email her notice of cancelation again on July 13, and up to this point office has not received the cancelation documentUnfortunately at this time we are unable to honor her request to cancel her account and she would be responsible for the termination cost of the contractThe only way we would honor her request to cancel is unless she submitted the cancelation within her days and she would need to provide the confirmation reflecting ADT/ Defenders received by July 13, We apologize for any inconvenience or frustration [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [redacted]