DEFENDERS d/b/a Protect Your Home

November 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear MsRichardson, This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] states that he was a victim of bait and switchHe was under the impression he was to receive seven wireless contact sensors and only received twoHe then had to pay for two more out of pocketHe would like his promotion honored or contract cancelled without penalty Mr [redacted] contacted Protect Your Home on November 2, in regards to an ADT monitored alarm systemHe was to receive seven wireless sensors for free with his systemMr [redacted] paid $for the installation fee and scheduled his installation for November 3, Four wireless contact sensors were installed on November 3rdMr [redacted] only paid to have two of those sensors upgraded from basic contact sensors to shock sensorsThose upgrade costs $a piece versus the $it would cost for that sensor by itselfThe credit of the other three wireless contact sensors were applied to other equipment installed that was not originally part of his equipment package I contacted Mr [redacted] and explained his package versus what he receivedAlthough he understood how the credits were applied, I offered three more contact sensors free to him in good will to help resolve his complaintHe accepted this gesture and scheduled service November 29, I apologize if Mr [redacted] was inconvenienced at all during this process, but I appreciate the opportunity to address his concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The camera compatibility was a question that I had from the beginning and each time I asked the question of the ability to upgrade I received the response that camera install would not be an issue with the system installed However when I called ADT to request the camera install only a month after the system was installed they responded with the fact that I would need a different system, or I would need to pay for hundreds of dollars in upgrades in order to then pay for the cameras I was provided the equipment credit because the horrible customer experience that I had during my initial call to set up the install I called ADT about the install more than once and spoke to multiple agents I would like to know if all of the calls were monitored as it appears the individual who responded to my complaint only addressed the second contact and not the first contact(where I am alleging abusive practices) I called a second time to cancel the install and that is when a manager said we do not want to lose your business so we will provide an equipment credit When the technician showed up to my house he said I owed him hundreds of dollars and I let him know I did not want the install He then wrote some numbers on the paper and said I only owed for the install Every step along the way I have had issues and the company cannot be straight forward from the beginning The first individual I spoke with to schedule the install was the one who offered the gift card for what I had to go through I requested a Pulse system to be installed and to my knowledge Pulse is compatible with cameras, how can my system not be compatible yet on numerous occasions I was told it was compatible Stand behind your work and fix this issue I simply want a system that is compatible with cameras Regards, [redacted]

December 28, 2017Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defenders IncDBA Protect Your HomeDBA Protect Your HomePriority Way South DriveIndianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn summary, the consumer would like the contract terminated and a full refund At this time, if the consumer would like to cancel, a payment of 75% of the remaining balance of the contract must be paid in full before we can terminate the services I have reviewed the call with the agent mentioned and there was no talk of a cancelation on that phone callThe agent advised the consumer’s daughter that we would need the account holder’s permission to speak with her regarding her mother’s account I have also reviewed the sales call and during the terms and conditions the consumer was advised of the day window to cancel If the consumer has a landline that is compatible with our service, I will approve a downgrade to the lower rate of $The consumer’s current rate is $52.99, which includes the phone application to remotely control the systemWe would need to remove that feature and connect the service to the landline for the consumer to qualify for the lower rate If the consumer would like to further discuss this, I can be reached directly at 317-860-I apologize for the inconvenience but appreciate the chance to address the concerns Sincerely, Emily B***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [email protected]

January 16, Revdex.com of Central Indiana EWashington St., Ste Indianapolis, IN Defender Security Company DBA Protect You Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] ***Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by Ms [redacted] ***By way of background, Defender Security Company DBA Protect Your Home isan Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT We haveresearched into Ms***’s complaint and have determined that Protect YourHome has tried on numerous times to contact this customer We have sent multiple letters to her homeaddress for her to complete and return a fraud packet The contract she requested was sent to herbanker [redacted] with the customer’s approval To date, Protect Your Home has yet to receivethe completed fraud packet which would allow us to investigate the claimfurther I am more thanhappy to send another fraud packet to the customer and investigate her claimsonce that is completed and returned Ifthere are any further questions or concerns please don’t hesitate to let meknow We apologize forany inconvenience or frustration that the customer may have experienced and weappreciate the opportunity to address any concernsSincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

March 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Dear *** [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint requests contract cancellationAcknowledgement of Resolution: Offer Pendiregards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur office decides that client will be held to the terms of the 2nd contractWe have found that client has signed a 2nd contract and was made aware of the mover’s clauseThe matter of “hearsay” cannot be acknowledged without founded claim to considerClient was asked by Service Manager to submit this document for review, in which he alleges SM “promised” statements that would triumph contractTo date, client has not produced any such document for further review and authenticationWe will hold client to year term of 2nd contractWe are open to negotiate a decreased BOC of 60%, however, we will not release without financial penaltyWe apologize for any inconvenience this matter has caused Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

February 13, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, the consumer would like the phone calls to collect the balance owed to stop and documentation that this payment needs to be made If there is a past due balance on the account, I cannot make the phone calls stopOnce the balance is paid, all calls will ceaseI have attached the credit card authorization form the consumer signed authorizing the second payment of $on October 28, If the consumer would like to further discuss this, I can be reached directly at [redacted] I apologize for the inconvenience but appreciate the chance to address the concerns Sincerely, Emily B [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

December 11, Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint alleges “deceptive” sales technique as a means to secure new businessAcknowledgement of Resolution: In regards to Complaint # [redacted] we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that the client was provided $1,in equipment creditPer the previously installed equipment, he has exhausted all credit incentiveTo retain his business, he was also provided on 10/5, an additional $creditClient states that the manner in which he was offered $Visa gift card was deceptive, and under solicitationHowever, a $Visa gift card is an incentive via promotional advertisement, and in no way should be falsely perceived as given due to client having undergone a home invasionVia voice confirmation, we have reviewed the call in which both the sales rep and sales manager reference the $Visa as part of a promo, and can be considered reimbursement for the cost of installationThe gift card was processed on 11/4, and client should allow business days for receiptUnfortunately, our office is in no position to confirm or negate any private conversation between client and service technicianTherefore, the issue of camera compatibility cannot be addressed hereWe will provide a small incentive to offset any costs the client may incur if they decide to upgrade system or install additional equipmentThe additional incentive included ($Cash Back Credit) may take up to business days to fully processConcern in regards to additional equipment installed and/or clarity regarding current equipment, we ask that client immediately contact our Customer Care Department (9554)We would like the opportunity to promptly address this matter and provide feasible resolute Further Resolution: We have record of all of client’s calls: 9/22-original sales call, 9/25-wanted to cancel prior to install because he was told by “outside” party not to use contractors w/o Honeywell Systems, 9/25- concerned with online reviews and not having enough equipment, allowed to max out equipment credit and given a $cash back to keep from cancelling, 9/install complete, 9/28- calls in regarding a promo for free cameras and zero activation, 10/7-called in regarding a refund (this refund posted to client’s account on 10/15)We have requested that the client contact our Customer Care Department in regards to the matter of system compatibilityThis was communicated via our prior Revdex.com resolution offerTo date, client has not complied with this requestWe cannot address this matter until client schedules a time to trouble shoot the systemOur notes indicate that the client has failed to schedule any past or present appointments with our service technicians, despite desiring we “fix the issue.” We request that the client schedule an appointment at his earliest convenience, so that we can promptly provide a resolute Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

March 14, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she has had multiple alarm events and ADT never dispatched the police after she had a system installed in December of She states that she wanted to have the system relocated to a different address, but was advised she would be required to sign a new contractShe said that her account has not been sent to collections because Protect Your Home did not send her a billIdeally, she would like the equipment removed and have the balance waived Ms***’s account has been sent to a third party collections agency [redacted] for non-paymentShe was made aware on January 24, that her account was at risk at being sent to outside collections if she did not catch up her billShe refused to pay, so her account was sent to collections on February 10, She initially contacted Protect Your Home for an ADT alarm system on December 8, The alarm was installed on December 11, A contract was executed for months at $a monthHer account became delinquent in August of She made a payment in November, but her account fell delinquent again in DecemberA payment was not received, so the account went to outside collections Ms [redacted] states that she did not receive a bill at her listed PO BoxI verified the address and found that the mailing address was incorrectAlthough this may have caused her to not receive the mailed delinquent notices, she was still contacted about the past due balanceShe was aware of her account status before it was sent to collections I investigated her concerns about the alarm eventsADT verified that the police was dispatched on June 2, and July 19, ADT has no control if the Police come or notThat is something she would need to contact her local Police Department about In regards to her request to relocate the service, Protect Your Home requires a new month contractThere is no way around thisA new contract is required for every new installation including movers At this time, a release from contract is deniedThe equipment will remain in her possession and she will need to contact the outside collections agency to resolve the balanceI apologize if this inconvenienced Ms***, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 19, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint requests account be cancelled or honor “outside” party’s ad/outdoor camerasAcknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur office has already communicated to the client that we will not honor an “outside” party’s advertisement/promoThis decision will standWe have included a copy of a valid contract along with this responseAs previously communicated by our –Day Representative, we will not release the client from contract without collecting all Balance of Cancellation chargesWe have communicated to the client for the last few months that outdoor cameras is not a viable optionOur Service Manager has also spoken with the client in great length in regards to her request of outdoor camerasNot being able to provide the client with outdoor cameras is not a breach of contract and client will remain bound to the terms and agreement as defined in her contractWe have made an attempt to contact the client and inform her of our decision, unfortunately client was not available and a voicemail was leftWe apologize for any inconvenience this matter has caused Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

April 15, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] ***Complaint # [redacted] Account # [redacted] Dear Ms [redacted] This letter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect Your Homeis an Indiana corporationWe have been an ADT authorized dealer since thatsells and installs ADT monitored security systemsOnce the security system isinstalled, the contract is then purchased, billed, serviced and maintained byADT After reviewing the account, the account holder calledinto Protect Your Home on June 6, She received a flier for a basic package for $ The offer includes either fifteen hardwired orseven wireless sensors in the base packageShe also received a $visa and a second free key fob for signing upwith usThe account holder paid $for the security system with creditcard The account holder opted not to keep the service so shedid sent in her Notice of Cancelation June 16th, After speaking with her directly, she stillopted to cancel on July 18th, We requested $to be refunded back to the initial credit card sheused It was refunded on July 23, 2014back to the credit card ending in We also received a credit card dispute on July 28thand the credit card reversal was processed by her bank on August 6th,for this amount We have attachedthe receipt for the refund for your records as well as the disputedinformation We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concernsSincerely, Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria[redacted] @protectyourhome.com

December 14, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear *** [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint does not “agree” with the length of contractAcknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOwner of complaint under “express consent,” voluntarily provided contract signatureTheir voluntary actions bind them to a “financial” duty relative to length of contractOwner of complaint was provided access to the terms and conditions of the month contract Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceableClient brings forth a “reasonableness/ fairness” argument in regards to the terms and conditions of the contractThis is an unfounded claim, as client was given privy to the terms and conditions (during initial sales call/post install) of the contractWe have verified that client provided an E-signature that populated in areas requiring a signature, therefore, the claim of signature forgery is erroneousClient states that he contacted our office the day after installation, this statement is falseOur records indicate that the client was installed on 11/and did not have any further communication with our office (via notes) until 12/ In regards to operational issues (alarms, etc), client may contact our Customer Care department (@ 9554) to schedule a service appointmentWe are in no position to address the matter of “leaving a technician unattended in a home.” Our technicians are informed to not remain in the home if a “responsible” party is not thereIf client believes that the tech “misused” his credit card then, it is the client’s responsibility to immediately report matters of that nature to the policeAs we are not “authorized” to perform in such capacity Matters of billing require the complaint be rerouted to ADT corporateClient may directly contact ADT (@ 0996-Option 1) to discuss billingWe apologize for any inconvenience this matter has caused Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

June 18, 2015Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defender SecurityCompany DBA Protect Your Home is an Indiana corporation that specializes inselling residential alarm systemsWe have been an ADT authorized dealer sincethat sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT After reviewing the account our records indicate the lastpayment received from Ms [redacted] for her monthly monitoring was on December14, in the amount of $Since December no other payments havebeen made towards the monthly monitoring serviceI show one of our internalcollections agents contacted Ms [redacted] on February 25, in regards toher account; Ms [redacted] stated she would need to call us back because she wasboarding a flightI show our company also had our automatic messaging systemcalling Ms [redacted] to inform her the account was past due on severaloccasions in February, March and AprilWe also mailed Ms [redacted] a final notice letter on April 10, 2015showing there was past due balance of $We have confirmed that a paymentwas made on the account on June 12, in the amount of $The amount that was paid in June was the early terminationcost of our contract that is outlined in Article of our terms and conditions.Unfortunately, we are not able to refund her the termination fee that Mr [redacted] paid to our 3rd party collection agency due to failure to payWeapologize for any inconvenience or frustration that the customer may haveexperienced and we appreciate the opportunity to address his concerns.Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d [redacted] @protectyourhome.com Tell us why here

June 19, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she cancelled within her three day cancellation windowDuring the system removal, the technician offered to discount her equipment 50% and stated that if she returned additional items, her cost could be lowered to $1,After this was complete, she found that her refund would only be $1,She would like the remaining amount refunded to herI looked into the account and found no documentation that supported her claimsOur technicians are not able to offer a discount/refund more than 50% of the total billIt is usually and either or situation which is a discount or a system downgrade, not bothI attempted to contact the customer to discuss in more detail and left a voicemailI am open to speaking with to figure out what happened, but at this time no further refunds will be dueI apologize for any inconvenience this may have caused Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWe have downgraded as we were promised to be able to back in October and Defender's has corrected the situationI am fine keeping the service and not cancelling at this point since I now have the rate we were quoted Regards, [redacted] ***

April 3, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] Acct No[redacted] Dear Ms[redacted] This letter is in response to the complaint # [redacted] by [redacted] .By way of background, Defender Security Company DBA Protect Your Home is anIndiana corporationWe have been an ADT authorized dealer since thatsells and installs ADT monitored security systemsOnce the security system isinstalled, the contract is then purchased, billed, serviced and maintained byADT Ms [redacted] initially called in regarding an advertisementshe received offering fifteen hardwired sensors or seven wireless sensors, anda $visa for signing up with Protect Your Home After reviewing the account I show theinstallation was set up for wireless installation providing her with sensors.In addition, the account holder agreed to purchase additional equipment outsideof the basic promotionMs [redacted] called our customer service department onMarch 22nd regarding her accountShe stated that our securityadvisor was at her residence for quite some time, was concerned about damagesthat occurredDuring that conversation, she opted to cancel her contract On March 24, our account specialist did reachout to the account holder regarding the cancelation request The account holder expressed dissatisfactionregarding the previous representativeOn March 27th, we schedule the system removal for thissystemAfter the system was removed we did receive notificationfrom the local branch manager regarding the window and door lockShe was informedthat she would need to obtain three estimates regarding the damage On March 30th and April 3rd,we sent an email account holder outlining instructions for the damage processat her email address on file, [redacted] @yahoo.com We have notyet received estimates for processing In regards to her refunds, $was refunded 31,back to credit card ending in On April 3, 2015, $was refunded back to the same credit cardTheremay be some processing time through the credit card or banking institutionWe apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concernsBest Regards, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d [redacted] @protectyourhome.com

May 21, 2015Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] J [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] J ***By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporationWe have been an ADT authorizeddealer since that sells and installs ADT monitored security systemsOncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADT After reviewing the rebuttal for Ms***; I haveattached her balance of contract letter for her records.We apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcernsSincerely,Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [email protected] Tell us why here

April 13, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Dear Ms [redacted] , Re: [redacted] ***Complaint No [redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defender Security Company DBAProtect Your Home is an IndianaWe have been an ADT authorized dealer sincethat sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT After reviewing the account we show several completedservice calls to address issues with the security systemThe first servicecall was on February 20, to address issues with wind triggering the systemto go offWe serviced the system again on March 9th, system isfaulting and he is unable to arm the system properly and address is concernsThe account holder continued to have issues with the systemcausing it to fault and another service was completedDue to the issuesaccount holder has had I did request a reimbursement to cover two months ofmonitoring in the form of a check The accountholder will receive a check in the amount of $ mailed to the homeaddress.We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concernsSincerely, [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted] @protectyourhome.com

March 27, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint # [redacted] Account# [redacted] Dear Ms [redacted] : Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT We have researched the complaint and we determinedthat the account was sent to another collection agency in errorAs of March25, 2015, we requested the collection agency cease all effotsNotwithstanding the above, we regret that you wereinconvenienced by this errorWe understand her frustration and hope we haveremedied the problem to her satisfactionPlease let us know if you have anyadditional questions Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderP:713-l F: 317-564-2552E: anamaria.d [redacted] @protectyourhome.com