Sign in

DEFENDERS d/b/a Protect Your Home

Sharing is caring! Have something to share about DEFENDERS d/b/a Protect Your Home? Use RevDex to write a review

DEFENDERS d/b/a Protect Your Home Reviews (1348)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThe refund is currently being processed and I will be satisfied once the process is complete Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Defender Security Company DBA Protect Your Home has not addressed the complaint Since I filed the complaint I have new details about the blatant misrepresentations that Defender Security Company DBA Protect Your Home continues to make regarding their installation of security equipment while acting as an agent for ADT Defender Security Company DBA Protect Your Home continues to over-charge me for the purchase and installation of a security system.I have a signed contract showing my total charges for equipment and installation The contract was signed at my residence by myself and the sales representative from Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has consistently tried to 'up-charge' me and bill me for more than the contract price I agreed to The contract was signed by myself and their agent on the day of the installationIn an attempt to resolve the situation I emailed a copy of the original signed contract to Defender Security Company DBA Protect Your Home I retained my original 'yellow' copy of the signed contract The agent for Defender Security Company DBA Protect Your Home took the 'top' copy of the original contract with him on the day of the installation Despite the fact that I made dozens of calls in an attempt to resolve the contract price, Defender Security Company DBA Protect Your Home continue to have their collection department badger me, calling me daily and demanding payment for charges that I do not owe Defender Security Company DBA Protect Your Home has continued this harassment in an attempt to bill for charges beyond the signed contract.I have continued to pay separately for monitoring service of the security system through ADT.At my request Defender Security Company DBA Protect Your Home sent me THEIR COPY of the signed contract, but in the copy they returned to me Defender Security Company DBA Protect Your Home has altered THEIR COPY of the original contract THEIR COPY does not reflect the agreement I signed Defender Security Company DBA Protect Your Home has crossed out the original itemized totals and revised all of the costs for equipment and installation upwards! Defender Security Company DBA Protect Your Home continues to harass me with phone calls and incorrect invoices through the mail, trying to badger me into paying more than I agreed to pay.It is my sincere hope that the Revdex.com does everything in its power to put a stop to the harassment and aggressive business practices of Defender Security Company DBA Protect Your Home.Defender Security Company DBA Protect Your Home has revised my signed contract, charged my credit card for fees that were not agreed to and violated my rights

August 22, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Incdba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] submitted this complaint because her installation was not completed in a timely manner with an exterior cameraHer ideal resolution is to be released from the contract without penalty including an equipment removal Ms [redacted] entered into a contract with Protect Your Home on July 7, to install a basic alarm system with camera capabilitiesThe exterior camera was not installed as it was on back orderThe camera installation was to be completed on July 15, but the technician did not yet have the cameras and instead downgraded part of her system by removing a few devices for a refund [redacted] does not currently owe for any more equipment paymentsAn escalations representative had a credit added to the account so that no further payment is needed for the equipmentMs [redacted] in the end has only paid $for the equipment currently in her home There is currently a scheduled service appointment for August 23, to downgrade her service to the burglar alarm system without video capabilitiesThis will in return lower her monthly billI made a couple attempts to reach Ms [redacted] to further understand her complaint and offer a complete resolutionI was unable to make contact but was able to leave behind my contact informationShould she not accept the downgrade tomorrow to resolve her complaint, she can reach me at the information I providedSince there appears to be a resolution pending, a release from contract will not be approved at this time I apologize if Ms [redacted] has been inconvenienced and appreciate the opportunity to address her concerns Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

June 5, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] would like his services cancelled without penalty because we have not been able to relocate his servicesHe is currently being charged for an old contract because we have not been able to set up his new services I honored Mr [redacted] s request to cancel without penalty and offered to refund him for two months of monitoringIt is not his fault that his local branch is booked for a couple monthsI apologized for the poor experience and gave him my contact information should there be any issues Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 2, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , Thisletter is in response to the complaint # [redacted] filed by [redacted] ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand found that the customer has spoken to another customer loyalty representativeand agreed to have some of the additional equipment removed I show the downgrade took place on 2/28/015and a refund in the amount of $has been entered into the system This refund should be approved today andscheduled for payout to the manner it was taken from We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, [redacted] Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

July 1, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I show Ms [redacted] did call in to get service and wanted to be proactive on June 22, Our agent did advised Ms [redacted] that we do deduct the $same day however she did disclose she did not have the funds availableHe did advise we would be able to run the payment as electronic check (ACH) and Ms [redacted] did provide the payment informationWe do show she did call back the following day to cancel the accountWe did request her initial $to be paid out and when we attempted to release the payment to be refunded we received notification the payment was return form her financial institutionIn effort to resolve the issues we are requesting Ms [redacted] submit her banks statement reflecting the running total of her account and reflecting the last digits of her account numberWe are asking that she submit to fax number (317) 564-or by e-mail to [email protected] We apologize for any inconvenience or frustration Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Protect Your Home is the company I signed up with yet these companies continue to give me the run around on who can help meI have attempted to contact ADT which is where I had the problems with no one contacting me back and being transferred from rep to rep and even hung up on because of the lack of expertise on how to handle this situationI am at a stand still because neither Protect Your Home nor ADT want to aide in resolving this matter yet they add it to customer's credit reports as if there was no attempt to get it resolved] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will not accept the company's resolutionThey overcharged me four different times not just onesClaim # [redacted] Thank you, [redacted] ***

August 8, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] / [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I show Mr [redacted] did call in to inquire on service for his mother and aunt on March 11, Our records reflect at the time of sales call Mr [redacted] credit was ran which we later determined our agent did not have his consent to run the credit Our records reflect we removed the credit inquiry on May 17th and letters were sent out to Mr [redacted] which I am attaching for your recordsIn regards to Mr [redacted] name change I show he has been working with our escalation representative on several different occasions from May to recentlyOur records show the names on the account were recently switched from [redacted] for the address of [redacted] In regards to the address [redacted] reflects the name was recently changed to [redacted] We have advised ADT to switch the names on the account and can take hours for the monitoring center to reflect the name change on the accountWe apologize for any inconvenience or frustration that Mr [redacted] may have experienced and we appreciate the opportunity to address him concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

Marc 22, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint requests account cancellationAcknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur office has reviewed the matter and see that an Escalations Representative has attempted to contact youTo date, they are awaiting a return phone callWe ask that you contact Crystal at your earliest convenience to negotiate a viable resolute However, to brief on a few of your points: All advertisement and initial sales call, explicitly state that we are an “authorized ADT dealer,” therefore, you were given privy to the information from in a timely fashion.The initial sales call includes a pre-recorded message that was played and states contract has a timespan of month or month (California residents)This information is also included in your contract.We have many attempts to schedule a service appointment in a timely fashionClient would need to re-schedule a service appointment in re of system issuesPlease refer to Article of the contract in which it outlines matter of system issuesIn summate requires “same service” appointments, then a Service Manager deeming the system inoperableClient would need to comply with this process in its entiretyAs previously stated, client can follow up with Crystal in our Loyalty Department to further discuss the complaintWe apologize for any inconvenience this matter has contributed Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello I dont under why I do not qualify for the release of contract? Please explain why? [redacted] has been having trouble getting the police report from the police department but he is still working on that, thats why the paper work was not recieved Regards, [redacted]

December 7, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states she was upgraded services at the installation without her authorizationShe would like the services that were originally discussed of $and have her account credited for the months she was overchargedShe states that she has tried to do this, but has had no luck After researching Ms [redacted] ’s account, it appears that the concerns listed in this complaint have been addressed and resolvedMs [redacted] ’s rate was adjusted on December 2, to $and a credit was placed on the account by ADTShe would need to contact ADT’s account serviced department with any questions about that creditAn attempt was made to reach Ms [redacted] , but there was not an opportunity to leave a voicemail Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] If they will not release me from my contract, then I will expect them to move my service from our old office to our new one without requiring me to sign a new year contractIf this cannot be done, they will have to honor my request to get out of the contractAt this point they are failing to hold up to their end of the contractThey are refusing to move my service without requiring a new year contractI absolutely did not sign anything stating that was okI was told they would move with us wherever we needed and nothing was ever said or signed that I would allow them to require I sign an additional year contract if I movedI would like someone to contact me in getting this issue resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They continue to call me about this fee but I have yet to receive an invoice from them and I stated when I spoke to two different people that this was not explained to me at allI understand that the first permit I paid for was not from them it was from my city but after that was paid is when I was contacted about a missing payment to them that I knew nothing ofThis was not explained to me at all Regards, [redacted]

October 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] Account No [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Incdba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTIn summary, Ms [redacted] would like the account closed and outstanding balances waivedShe also states she would like the account pulled from the third party collections agency and credit report correctedMs [redacted] contacted Protect Your Home on November 1, in regards to having an ADT monitoring alarm system installedThe installation was completed on November 3, Our escalations team was contacted by Ms [redacted] on February 11, in regards to the concerns with her accountAfter investigation, the representative approved a release from the contract and the termination chargesThe stipulation was that there would be no equipment removal or refundsAlthough the account was cancelled, the balance was still forwarded to third party collectionsThis should not have happenedProtect Your Home was not aware of this error until this complaint was submittedProtect Your Home has notified to the collections agency to send the balance back and we will make sure the balance is waivedAny negative remarks to her credit will get adjustedPlease allow up to days for the adjustment to be seenI apologize if Ms [redacted] was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 27, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that the technician was a no-show on February 28, Also, there was questions as to why she was upgraded although she only ordered $on the original sales call Ms [redacted] contacted Protect Your Home on January 24, in regards to an ADT monitored alarm systemThis promotion discussed a $monitoring rate, a free basic security system, and a $Visa gift cardShe paid $for the installation fee and scheduled the installation for January 25, Yes, she had other transactions after this initial charge but this was the initial payment to reserve the installation appointment The conversation discussed on the initial sales call is about the promotion and what it offersThe actual agreement is not made until the technician comes out and performs a thorough walk through of the homeThe technician offers and recommends other services should he see that it would better protect the homeThe contract signed reflects that she agreed to upgrade her services to $This service has upgraded features that the $rate does not offerThis rate includes cellular uplink which allows a cellular connection to ADT via cell towersIt also includes Pulse Tier which allows access to the alarm system though a smart phone, tablet, or computerLastly, it includes ADT’s limited extended warranty known as the quality service plan (QSP)The rate of $does not include any of these items and requires the alarm panel to be installed near the landline We offered Ms [redacted] the option to downgrade her alarm services to the package she initially inquired aboutWe also offered her a second keypad at no charge as a courtesyShe accepted this resolution and is currently rescheduled for tomorrowWe apologize for the missed appointmentMs [redacted] ’s location is far from the local branch, so the technician was unable to make it in the allotted time frameHe was caught at another installation appointment until 9pm that eveningI was advised that the branch attempted to contact her, but could not reach herI contacted Ms [redacted] and apologized for the missed appointmentI rescheduled her for tomorrow and advised the branch manager of the appointmentHe said they may be able to make it out there early and will call her when they are on their wayProtect Your Home’s practice is for customers to sign the Alarm Services Contract electronically on a tablet during the installationProtect Your Home then emails a copy of the signed contract to the customerProtect Your Home uses DocuSign for the contract signing processDocuSign exceeds the requirements set in the United Sates Electronic Signatures in Global and National Commerce (ESIGN) Act and the Uniform Electronic Transactions Act (UETA)They meet the four major requirements for an electronic signature and they are recognized as valid under U.SlawBoth laws provide that, “No contract, signature, or record shall be denied legal effect solely because it is in electronic form; and a contract relating to a transaction cannot be denied legal effect solely because an electronic signature or record was used in its formation.” Signatures in DocuSign are created by selecting a signature style option that is pre-programed in the systemThe customer chooses a signature style, then touches the tablet where indicated to sign the documentSignatures signed through DocuSign will not reflect the customer’s signature as it would appear on paperIf the same style is chosen, both the sale's agent and the customer's signature will appear to be similar Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 31, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] , by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Mr [redacted] complaint is regarding equipment that he states we were supposed to come back to installHe feels he is not secure with the current alarm system since some of the doors and windows were not covered Our office reached out to Mr [redacted] to discuss his complaint on August 30, We apologized for the issue that he is experiencingWe offered to install four additional sensors at no chargeWe scheduled an appointment for Mr [redacted] to install the sensors on September 6, It is important that he feels his home security system is providing him security We apologize for any inconvenience or frustration that Ms [redacted] may have experienced and we appreciate the opportunity to address his concerns and reach a resolution Sincerely, Virgie H [redacted] Manager of Security Customer Care Operations Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 3, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] ***Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response tothe complaint # [redacted] by [redacted] ***By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporationWe have been an ADT authorizeddealer since that sells and installs ADT monitored security systemsOncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADT After reviewing the account Ms [redacted] signed up ADT PulseApplication She was disputing the firstpart of the contract under the “Total Amount of Payments for the initial term”.She initially signed on January 30, showing $We determined therewas error on the contract so we sent out a corrected contract on February 24,showing the correct amount of $ We contacted her regarding the discrepancy of the twoamounts We agreed to issue a reimbursementof the two amounts, $298.00, once we receive the signed paperworkFollowingthis conversation we sent a recap of this conversation to her e-mail address onfileI have also advised her there is typically a redemptionprocess that would need to be followed to redeem the VISA that is included inthe blue installation folder However,would be glad to request an immediate fulfillment and she would receive hervisa without any further steps required in effort to resolve her concernsIn regards to the letter she received regarding her bankinformation not being correct causing NSF; unfortunately we will not be able toassist since we are not currently doing her billing on the accountI providedher with the account service number for ADT directly to further assistSheadvised she would call them when she had the opportunityWe apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concernsAna D [redacted] Customer Loyalty Representative/ Protect Your Home ADTAuthorized Premier ProviderE: [email protected] us why here

April 11, 2016Revdex.com of Central IndianaNDelaware St#2020Indianapolis, IN 46204-Defenders INCDBA Protect Your HomeDBA Protect Your HomePriority Way South DriveIndianapolis, IN Re: [redacted] ***Complaint # [redacted] Account # [redacted] / [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INCDBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint:Owner of complaint requests fraud packet.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsOur office has given due diligence to this complaint and find that no matter of client’s “allegation” is accurateWe determine no actions of fraud were committed w/intent or the absence thereofWe base our findings on the following information: we have reviewed the initial sales call in which client contacts us to inquire about serviceWe have then listened to a voice confirmation in which client agrees to the terms and conditions of the contractIt was further determined that the voices matchConcluding that client voluntarily entered into the agreement absent any malice of action on the part of DEFENDERS/PYH, tis complaint stands as implausibleNo further offer of negotiation will be considered, as the account is cancelled.We apologize for any inconvenience this matter has causedRegards,Customer Loyalty RepresentativeProtect Your HomeADT Authorized Premier Provider

August 15, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Dear [redacted] This letter is in response to the complaint # [redacted] filed by [redacted] ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporationWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTOur records reflect Ms [redacted] was installed on June 30, and signed an contract for $MsRowan called in on July 4, advising our installer advised we would install Pulse Home Automation our customer care advised her we do not offer home automation Ms [redacted] opted to cancel within her rights of rescission and she spoke to our account services representative where her account was attempted to be savedHowever, she opted to have the account cancelledWe did remove the equipment on July 23, from the account holder residenceOur records reflect the equipment was refunded on August 8, back to credit card we have on file as well as the $was refunded on the same dayWe apologize for any inconvenience or frustration that Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [redacted]

Check fields!

Write a review of DEFENDERS d/b/a Protect Your Home

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

DEFENDERS d/b/a Protect Your Home Rating

Overall satisfaction rating

Address: 2131 Espey Court, Suite 7, Crofton, Maryland, United States, 21114

Phone:

Show more...

Web:

www.protectyourhome.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with DEFENDERS d/b/a Protect Your Home, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for DEFENDERS d/b/a Protect Your Home

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated