Defy Products

This company has issues with -- Delivery of their G2x product (which facilitates smooth, hand-held video shooting) -- Communication in a timely manner -- Quality of workmanship -- Inability to suggest a valid noise problem solution -- No response to refund request I paid for this company's G2x Gimbal, Thumb Throttle, and Monitor Holder on JULY 20, My order was not shipped to me until Months later, SEPTEMBER 23, The first G2x Gimbal they sent was defective They sent me a replacement, which I received OCTOBER 7, Getting responses from this company, is problematic, because they often took at least weeks before replyingThey often do not answer their phone, and rarely answer messages left During several months, the technicians were able to help with mechanical issues, however, one critical issue was NEVER resolved The Gimbal motors produce very Loud Vibration Noise, when tilting the camera very high and lowThe noise is so loud, it compl

This company has issues with
-- Delivery of their G2x product (which facilitates smooth, hand-held video shooting)
-- Communication in a timely manner
-- Quality of workmanship
-- Inability to suggest a valid noise problem solution
-- No response to refund request
I paid for this company's G2x Gimbal, Thumb Throttle, and Monitor Holder on JULY 20,
My order was not shipped to me until Months later, SEPTEMBER 23,
The first G2x Gimbal they sent was defective
They sent me a replacement, which I received OCTOBER 7,
Getting responses from this company, is problematic, because they often took at least weeks before replyingThey often do not answer their phone, and rarely answer messages left
During several months, the technicians were able to help with mechanical issues, however, one critical issue was NEVER resolved
The Gimbal motors produce very Loud Vibration Noise, when tilting the camera very high and lowThe noise is so loud, it compl

Hi:
A) I was unable to request a refund within their Day warranty period because:
The product did not get to me until Days after I paid for it.While Defy kept saying they would help resolve all the problems -- and were, to their credit, able to help me correct mechanical issues -- the most critical noise issue was NEVER resolved.After more than Days, the gimbal was still defective and not fully functional.It is not rational to be expected to meet a refund deadline when the company keeps saying they will fix the product and fails to do so.B) While Defy offered "video support" via ***, I told them multiple times that I do not use a computer-cam, and do not use *** due to privacy and copyright issues.C) Defy offered to take back the G2x only AFTER I old them I wanted my money back, which, by the way, was days after sending them my moneyD) I am not keen to work any further with Defy because they often did not answer their phones, nor their phone messages, and often took at least weeks to respond to my e-mails.Summary: The short of this complaint is that, while they may have good intentions, their apparent lack of timely responses made it impossible to meet their return deadline, nor to desire further business interactions with them.I'd like my money back, and would love to return the G2x back to them, so they can fix it and sell it to someone else.***
***

Hi: A)  I was unable to request a refund within their 15 Day warranty period because:The product did not get to me until 60 Days after I paid for it.While Defy kept saying they would help resolve all the problems -- and were, to their credit, able to help me correct 3 mechanical issues -- the most critical noise issue was NEVER resolved.After more than 120 Days, the gimbal was still defective and not fully functional.It is not rational to be expected to meet a refund deadline when the company keeps saying they will fix the product and fails to do so.B)  While Defy offered "video support" via [redacted], I told them multiple times that I do not use a computer-cam, and do not use [redacted] due to privacy and copyright issues.C)  Defy offered to take back the G2x only AFTER I old them I wanted my money back, which, by the way, was 150 days after sending them my money.D) I am not keen to work any further with Defy because they often did not answer their phones, nor their phone messages, and often took at least 2 weeks to respond to my e-mails.Summary: The short of this complaint is that, while they may have good intentions, their apparent lack of timely responses made it impossible to meet their return deadline, nor to desire further business interactions with them.I'd like my money back, and would love to return the G2x back to them, so they can fix it and sell it to someone else.[redacted]

The refund was declined due to failure to request a refund within the 15 days that is listed on our website. The customer declined video support calls to solve the issues he was experiencing with the product. We offered free return shipping multiple times to get the G2x back into our shop to make...

sure the G2x met our standard and functioned properly however the customer declined and simply stated he had issued a chargeback and did not want to put anymore time into the product.

The refund was declined due to failure to request a refund within the 15 days that is listed on our website. The customer declined video support calls to solve the issues he was experiencing with the product. We offered free return shipping multiple times to get the G2x back into our shop to make...

sure the G2x met our standard and functioned properly however the customer declined and simply stated he had issued a chargeback and did not want to put anymore time into the product.

Hi:
 
A)  I was unable to request a refund within their 15 Day warranty period because:
The product did not get to me until 60 Days after I paid for it.While Defy kept saying they would help resolve all the problems -- and were, to their credit, able to help me correct 3 mechanical issues -- the most critical noise issue was NEVER resolved.After more than 120 Days, the gimbal was still defective and not fully functional.It is not rational to be expected to meet a refund deadline when the company keeps saying they will fix the product and fails to do so.B)  While Defy offered "video support" via [redacted], I told them multiple times that I do not use a computer-cam, and do not use [redacted] due to privacy and copyright issues.C)  Defy offered to take back the G2x only AFTER I old them I wanted my money back, which, by the way, was 150 days after sending them my money.
D) I am not keen to work any further with Defy because they often did not answer their phones, nor their phone messages, and often took at least 2 weeks to respond to my e-mails.Summary: The short of this complaint is that, while they may have good intentions, their apparent lack of timely responses made it impossible to meet their return deadline, nor to desire further business interactions with them.I'd like my money back, and would love to return the G2x back to them, so they can fix it and sell it to someone else.[redacted]