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Review: I had booked a stay for 2 days at the Degas House on October 11-12, 2013 and I had to pay for the two-night stay one week in advance of my arrival. When I arrived, they provided me with a room on the 3rd floor. The Degas House does not have an elevator, only stairs. I could not climb the stairs each and every day because of my age (75) accompanied by various health issues. I told them that I would not be able to go up and down the stairs so [redacted] agreed that I could stay in a room on the ground floor. However, it was only available for one day. The Innkeeper, [redacted] confirmed to me that he would refund my money for the night that I did not stay (October 12), once the staff returned the next day. As mentioned above, while I had paid for my 2 day stay (a week in advance), [redacted] made me pay AGAIN for my stay on October 11. He informed me that he couldn't find the paperwork, his staff was not available and they would take care of the refund for paying for the room 2x as well as the additional night (that I did not stay), when they returned the next day. On the website it says there is someone at the inn 24/7. This is absolutely untrue as reflected in the previous sentences I had with [redacted], who forced me to pay for my room 2x.Since my stay in October of 2013, I have tried numerous times to contact him and have spoken to the bookkeeper, [redacted], who also agreed to the validity of the refund. I have been trying to get a refund now for almost a year to no avail. [redacted] and his staff refuses to answer my calls and my daughter, who is an attorney, has called as well, with no success. I would like to get my money back as promised. The amount to be refunded is $374.64, I have the receipts to confirm my amounts. I am extremely disappointed in this situation and in [redacted]. [redacted] is a dishonest individual, who has taken advantage of an elderly man who has health issues. [redacted] as well as his staff have completely disrespected me. They have not once returned a phone call or sent a reply to me.Desired Settlement: The amount to be refunded is $374.64, I have the receipts to confirm these amounts. I am hoping that you can help and see that this matter gets resolved as swiftly as possible. I am extremely disappointed in my experience at the Degas House.

Consumer

Response:

At this time, I have not been contacted by Degas House regarding complaint ID[redacted].

Regards,

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Description: Bed & Breakfast

Address: 2306 Esplanade Avenue, New Orleans, Louisiana, United States, 70119

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