DEGASA

My name is [redacted] and I am a Sales Manager with C.CCreations I received your notice of a complaint to the Revdex.com on Friday (2/26) and I wanted you to know that I had already spoken with Mr [redacted] back on 2/and the situation was resolved He told me that he was withdrawing his complaint because he was more than satisfied with our resolution Is this not to be the case?

Initial Business Response /* (1000, 5, 2015/06/23) */
Subject Matter Case # *** ***, ***
I am rebutting the customer complaint
I contacted Mr.*** at *** and advised him that the vehicle he purchased from Jack Phelan Dodge had minor body work done at a body
company, named ***
The Hood, right front fender and right front door shell were repaired for a total of $
The vehicle was purchased on 6//for $30,with miles on itThe vehicle is a Chevrolet Suburban
Mr*** advises that the vehicle has 62,miles on it and is in good condition
Mr*** states that *** will only give him $for the vehicle and that he wants the Dealership to reimburse him the difference between Kelly Blue Book FiguresHis vehicle has an auto check score of 89, which is very highCar Max just offered a very low figure
The Kelly Blue book figure is $22,
I advised Mr*** that I would allow him $22, trade in value on any vehicle that he bought from us
Please contact me with any questions
Regards,
*** ***
Customer Relations Manager
Jack Phelan Auto Group
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I talked with the GM at Jack Phelan and was told I will be getting a new Impala sometime in the near future hopefully today if one is located he will contact me today. I was asked to work with him while he try an locate a new Impala from another dealer that it can take up to a week or two so that he can get me a duplicate impala with no problems. I was also told he will reach out to the finance company seeing that I will have a new Vin # and a new contract will need to be signed. I feel this is a better out come and we're meeting on mutual grounds. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brian [redacted]

MR. [redacted] BROUGHT HIS VEHICLE INTO JACK PHELAN`S CHEVROLET SERVICE DEPT. ON MAY 01,2018.  WE PUT HIM INTO A LOANER AT NO CHARGE.WE INSPECTED HIS VEHICLE TODAY AND DETERMINED THAT THE PROBLEM IS A BAD FUEL PUMP THAT NEEDS TO BE REPLACED. UNFORTUNATELY THERE IS A 2 WEEK BACK UP ON...

OBTAINING FUEL PUMPS FROM GENERAL MOTORS.WE CALLED MR. [redacted] TODAY AND ADVISED HIM OF THE SITUATION, WE WILL CONTINUE TO HAVE MR. [redacted] DRIVE A LOANER AT NO CHARGE UNTIL HIS VEHICLE IS REPAIRED.ACCORDING TO THE DEALERSHIP SALES MANAGER, MR. [redacted] IS UNDERSTANDING OF THE SITUATION AND WILL CONTINUE TO DRIVE OUR LOANER AT NO CHARGE.PLEASE CALL ME WITH ANY QUESTIONS THAT MAY ARISE.ROBERT [redacted]CUSTOMER RELATIONS MANAGER   ###-###-####JACK PHELAN CHEVROLET

My name is [redacted] and I am a Sales Manager with C.C. Creations.  I received your notice of a complaint to the Revdex.com on Friday (2/26) and I wanted you to know that I had already spoken with Mr. [redacted] back on 2/4 and the situation was resolved.  He told me that he was withdrawing his...

complaint because he was more than satisfied with our resolution.  Is this not to be the case?