Degel Truck Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and I will bring my RV in for the business to make the repair in spring However, I find it also very disheartening after several phone calls that the business was not truthful when they made the statement in their response "that they told me they would take care of the issue." If that statement had been made to me then, I would not have had to contact the Revdex.com Sincerely, [redacted]

Upon receipt of your letetr, I find it very disheartening after several phone calls that we asked Mr [redacted] to bring the RV back up to our shop and we would take care of the issue Ms [redacted] stated the RV was winterized and she could not bring it to the dealership until the Spring of 2018.Ms [redacted] bnrought her RV to our dealership on Nov21, for an oil change and a door lock issue The total of this invoice was $ The second time the RV was at the dealership was on 4/19/for a Missouri State Inspection, total of invoice was $ (copies attached).We have not seen the RV since April 19, Ms [redacted] stated she had drove the RV to Arkansas in June As with any longer trip, we advise our customers to check the fluid levels Why did it take six months for this issue to be brought to our attentionAt this time, Degel Truck Center is willing to check out and repair the hood latch when Ms [redacted] can bring the Rv to our dealership

We resolved the matter with the customer

Upon receipt of your letetr, I find it very disheartening after several phone calls that we asked Mr. [redacted] to bring the RV back up to our shop and we would take care of the issue.  Ms. [redacted] stated the RV was winterized and she could not bring it to the dealership until the Spring of...

2018.Ms. [redacted] bnrought her RV to our dealership on Nov. 21, 2016 for an oil change and a door lock issue.  The total of this invoice was $474.53.  The second time the RV was at the dealership was on 4/19/17 for a Missouri State Inspection, total of invoice was $12.00.  (copies attached).We have not seen the RV since April 19, 2017.  Ms. [redacted] stated she had drove the RV to Arkansas in June 2017.  As with any longer trip, we advise our customers to check the fluid levels.  Why did it take six months for this issue to be brought to our attention. At this time, Degel Truck Center is willing to check out and repair the hood latch when Ms. [redacted] can bring the Rv to our dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and I will bring my RV in for the business to make the repair in spring 2018.
However, I find it also very disheartening after several phone calls that the business was not truthful when they made the statement in their response "that they told me they would take care of the issue." If that statement had been made to me then, I would not have had to contact the Revdex.com.

Sincerely,
[redacted]