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Degree Air Conditioning & Heating

Mesa, Arizona, United States, 85204-6626

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Degree Air Conditioning & Heating Reviews (%countItem)

Can't possibly give them less than 5 stars. Ryan and his crew had to replace the entire a/c unit outside and heating furnace in the attic in over 100 degree temperatures. Worked for several hours in that heat without one complaint. Talk about service with a smile. Oh, did I mention that it was also the Labor Day Holiday? Where do you find that kind of service today?

We have a house warranty through American Home Shield. On June 26, 2017 *** was notified that our air conditioning was not working. They gave us the name of Degree Air Conditioning and Heating and stated they would call us within 24 hrs. Degree didn't call within 24 hrs so I called them. We scheduled a service call for Thursday June 29, 2017 at 8:00 am.Degree showed up a day early on Wednesday June 28, 2017 at approximately 3 pm. By 4 pm the Degree technicians stated the problem was a leaking condenser coil. They stated they would call later that night. They did not.On June 29 I phoned Degree and left a message on their recording asking them for a status and a return call. Nothing in returnJune 29th at 0945 hrs I phoned Degree again and spoke to the owner, Bob Wrathall who stated he was going to contact *** so he could repair the unit. To quote Bob "he would get right on it".June 29. 1600 hrs Called *** and asked if Degree had submitted the repair request. They stated no, but placed me on hold and called Degree. *** stated Degree, Bob Wrathall, stated that he was not in the Office but he will be in first thing Saturday July 1 and by 0800 hours he would have the required documents submitted.July, 1 , 2017. 1000hours *** was phoned and they state Degree has yet to contact them.At 1305 hours I phoned Degree and left a message on th recording reminding Bob that he promised on Thursday and again on Friday that he was going to get the paperwork submitted to American Home Shield. I also told him that the Revdex.com and a news station were going to be notified.At 1349 hours Bob phoned me and said he would get it done Sunday July 2.It is 1445 hours July 2 and still has not submitted to American
Product_Or_Service: Air conditioning repair

Degree Air Conditioning & Heating Response

Jasmine,Robert W spoke to the home owner today he said everything is fine. And we did not go out and service them because we were overloaded with calls and AHS re-dispatched and another company was sent by AHS. Tim said that someone stole the Freon out of the unit? We also spoke to AHS contractor relations they do not have a complaint nor do they have any other information about their insured.

Customer Response

the fact is Degree did nothing to solve the broken ac. Because of their behavior I had to spend two weeks more without ac in the middle of the summer. I had to go outside of AHS and Degree and pay for a separate vendor to get an analysis of a leaking coil and pay them to fix the ac.

,Again Degree had NOTHING to do with fixing the ac, they caused a delay that eventually cost me money.

Degree Air Conditioning & Heating Response

As per my conversation with Bob the homeowner received 1000.00 from AHS and there is a new AC unit on his house. I do not know how we are at fault. If we were at fault how come AHS has nothing on file nor were we contacted. AHS contractor relations contact *** Her name is Gail. If he received money and there is a new AC system what does he want from us.

These people are angels !!! My home warranty company had set me up with another contractor that never showed up. Degree came ASAP and fixed the issue in 10 minutes. So after not having air conditioning for a week (of course during the hottest week we have had so far) we are finally cool !!! They were kind, friendly, courteous, knowledgeable, and honest. I would recommend them to anyone and everyone I know !!!

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