Deitch Energy

[redacted] ***Revdex.com: In response to the complaint by [redacted] of [redacted] in [redacted] :This account was continually delinquent and in our legal status file on a regular basisWhen their tank ran dry they would pay off a portion of the delinquent amount until the tank would run out againThe service contract that is referred to here was billed on 2/11/and never cancelled which means that if they chose to pay it then we would have covered any work performed under the contractThey did not cancel the contract because they knew that if there was a burner malfunction during the winter then they could have paid the contract and the work would have been covered under those termsOnce the contract is cancelled there is no going back and they knew that so they in fact had the benefit of the terms of the contract for the winter which was lengthy and cold this year.There account is paid in full now [redacted] Manager

Complaint:***
I am rejecting this response because:
Absolutely not the truth They are denying their crooked practices I wish there was a recording or someway to investigate their practices.
They returned to my house about days after refiring the burner The part was not broken, the technician set wrong, I believe he did it intentionally Because the business owners were very quick to say replace the whole unit, as well as try to charge absurd prices for parts I mean thousands versus dollars.
They are abusive to customers I would escalate my complaint if I knew how
Sincerely,
*** ***

*** *** ignored months of phone calls , invoices & monthly statementsWe generally heard from her when she was out of oil and without heat and hot water and reluctantly paid something on her past due balance to get an oil deliveryIn the last few months she never responded and all methods of communication were completely ignored. When she let her tank run out we had to restart her burner which we covered under her contractThe service contract was billed and was never cancelled. It is amazing how she communicates thru the Revdex.com and was unable to behave that way with Deitch Energy. She knew that if emergency service was performed she could have paid the contract and it would have been coveredIf she had the courtesy to respond and let us know that the outstanding obligation was recognized and would be paid I would have continue to work with her but months went by without a replyBeing constantly delinquent with her account is not irrelevant nor is ignoring requests for payment. *** ***

On January 23,*** *** contacted Deitch Energy that he was out of oil because he failed to monitor his oil tank and let it run dryWe sent an oil truck and filled his tankWhen an oil tank runs out of fuel it is necessary to prime the burner to allow the hot water appliance to
ignite and functionWe sent a service technician to light the oil burner on his hot water heaterWhen we started the hot water heater the technician noticed that the control on the hot water heater was not functioning properly and informed *** *** that the control my need to be replaced if the problem continuedAbout a month later *** *** complained about an oil leak and problems with the hot water heater so we sent the same service technician back to the house who fixed the oil leak and contacted me in the office that ** *** became abusive and threatening to him so the technician was instructed to leave the premises.The only bill he received was for the initial prime and start of the oil burner
Thank you
*** ***

*** *** ignored months of phone calls , invoices & monthly statementsWe generally heard from her when she was out of oil and without heat and hot water and reluctantly paid something on her past due balance to get an oil deliveryIn the last few months she never responded and all methods of communication were completely ignored. When she let her tank run out we had to restart her burner which we covered under her contractThe service contract was billed and was never cancelled. It is amazing how she communicates thru the Revdex.com and was unable to behave that way with Deitch Energy. She knew that if emergency service was performed she could have paid the contract and it would have been coveredIf she had the courtesy to respond and let us know that the outstanding obligation was recognized and would be paid I would have continue to work with her but months went by without a replyBeing constantly delinquent with her account is not irrelevant nor is ignoring requests for payment
*** ***

Complaint: ***
I am rejecting this response because:
*** and Deitch Energy keep going back to the point of us making payments late, which is irrelevant to the complaint on hand. Throughout this whole process we have not denied that fact. We have been charged more than the going rate in addition to late fees for our negligence. I strongly dispute their accusation however that we made partial payments towards our oil bill. The company will not make deliveries unless our account is paid in full. Our payments and delivery records can stand as proof to this. They are exaggerating, making up assumptions and blatantly being dishonest to avoid refunding the unauthorized charges to our bank account. We have never received legal notice from Deitch Energy.
In regards to the service contract that they are now claiming as the reason for these unauthorized charges. Through all the email communications (attached to complaint) and phone calls, the service contract was never brought up as an explanation for the charges. We mentioned it in order to understand the charges to our account We made multiple phone calls and written several emails to resolve this issue and they refused to provide us with an explanation for these charges. Instead we received vague responses, until they stopped responding all together. In one of the email communications they agreed to refund a portion of the charges We demanded an explanation for not getting a full refund and they decided not to give one or refund the any of the charges
Even if the charges were for a service contract, per their email, my account is cancelled (attached to complaint). Since they cancelled my account, what service contract I’m I paying for? Moreover, I did not agreed or sign a service agreement with Deitch Energy for Also, I am certain that service contracts must be paid in advance and their contracts are not $517.51. I am confused by their response that I am trying to take advantage of “something”, it is just nonsensical.
Just to recapWe owed Deitch $($* gal) for gallons of oil that was delivered in January. The $per gallon is more than what they originally billed but we decided not to question it because we paid late. They charged our card $966.01, which is $more than what we owed. We did not agree to have a service contract for and did not authorized any additional charges to our account. We expect a full refund in the amount of $since we cannot get a valid explanation for these chargesThank you
Sincerely,
*** ***

Revdex.comTo whom it may concern:MrSheldon allowed his oil tank to run dry and called us for an emergency refill of his oil tankWe delivered to his tank but once a tank runs dry it usually requires the oil burner to be primed to relightHe was unable to relight his burner and called us to send a service technicianto prime and restart his burnerThe service technician started the burner on his water heater and noticed that there was a control on the system that he felt was not functioning properly and explained to MrSheldon that it may need replacing . About a month later *** *** contactedour office about an oil leak , which he described in dramatic detail in his previous complaint , but said that he wanted a service technician to come to his house the following Saturday because it was not convenient until then while this call was placed on WednesdayWhen my service technician arrived at *** *** home he stopped the oil leak and contacted the office regarding ** ***s abusive language and threatening tone and was instructed to leave the premises*** *** was only billed for the initial prime and start of the oil burner along with the fuel oil. *** ***

Revdex.com
To whom it may concern:
MrSheldon allowed his oil tank to run dry and called us for an emergency refill of his oil tankWe delivered to his tank but once a tank runs dry it usually requires the oil burner to be primed to relightHe was unable to relight his burner and called us to send a service technician
to prime and restart his burnerThe service technician started the burner on his water heater and noticed that there was a control on the system that he felt was not functioning properly and explained to MrSheldon that it may need replacing . About a month later *** *** contacted
our office about an oil leak , which he described in dramatic detail in his previous complaint , but said that he wanted a service technician to come to his house the following Saturday because it was not convenient until then while this call was placed on WednesdayWhen my service technician
arrived at *** *** home he stopped the oil leak and contacted the office regarding ** ***s abusive language and threatening tone and was instructed to leave the premises*** *** was only billed for the initial prime and start of the oil burner along with the fuel oil
*** ***

Complaint: [redacted]
I am rejecting this response because:[redacted] and Deitch Energy keep going back to the point of  us making payments late, which is irrelevant to the complaint on hand.  Throughout this whole process we have not denied that fact.  We have been charged more than the going rate in addition to late fees for our negligence.  I strongly dispute their accusation however that we made partial payments towards our oil bill.  The company will not make deliveries unless  our account is paid in full.  Our payments and delivery records can stand as proof to this.  They are exaggerating,  making up assumptions and blatantly being dishonest to avoid refunding the unauthorized charges to our bank account.  We have never received  legal notice from Deitch Energy.   In regards to the service contract that they are now claiming as the reason for these unauthorized charges.  Through all the email communications (attached to complaint) and phone calls, the service contract was never brought up as an explanation for the charges.  We mentioned it in order to understand the charges to our account.  We made multiple phone calls and written several emails to resolve this issue and they refused to provide us with an explanation for these charges.  Instead we received vague responses, until they stopped responding all together.  In one of the email communications they agreed to refund a portion of the charges.  We demanded an explanation for not getting a full refund and they decided not to give one or refund the any of the charges.  Even if the charges were for a service contract, per their email, my account is cancelled (attached to complaint).  Since they cancelled my account, what service contract I’m I paying for?  Moreover, I did not agreed or sign a service agreement with Deitch Energy for 2015.  Also,  I am certain that  service contracts must be paid in advance and their contracts are not $517.51.   I am confused by their response that I am trying to take advantage of “something”, it is just nonsensical.   Just to recap. We owed Deitch $448.50 ($2.99 * 150 gal) for 150 gallons of oil that was delivered in January. The $2.99 per gallon is more than what they originally billed but we decided not to question it because we paid late.  They charged our card $966.01, which is $517.51 more than what we owed.  We did not agree to have a service contract for 2015 and did not authorized any additional charges to our account.  We expect a full refund in the amount of $517.51 since we cannot get a valid explanation for these charges.Thank you
Sincerely,
[redacted]

On January 23,2015 [redacted] contacted Deitch Energy that he was out of oil because he failed  to monitor his oil tank and let it run dry. We sent an oil truck and filled his tank. When an oil tank runs out of fuel it is necessary to prime the burner to allow the hot water appliance to ignite...

and function. We sent a service technician to light the oil burner on his hot water heater. When we started the hot water heater the technician noticed that the control on the hot water heater was not functioning properly and informed [redacted] that the control my need to be replaced if the problem continued. About a month later [redacted] complained about an oil leak and problems with the hot water heater so we sent the same service technician back to the house who fixed the oil leak and contacted me in the office that  [redacted] became  abusive and threatening to him so the technician was instructed to leave the premises.The only bill he received was for the initial  prime and start of the oil burner.   Thank you [redacted]

[redacted]Revdex.com: In response to the complaint by [redacted] of [redacted] in [redacted]:This account was continually delinquent and in our legal status file on a regular basis. When their tank ran dry they would pay off a portion of the delinquent amount until the...

tank would run out again. The service contract that is referred to here was billed on 2/11/15 and never cancelled which means that if they chose to pay it then we would have covered any work performed under the contract. They did not cancel the contract because they knew that if there was a burner malfunction during the winter then they could have paid the contract and the work would have been covered under those terms. Once the contract is cancelled there is no going back and they knew that so they in fact had the benefit of the terms of the contract for the winter which was lengthy and cold this year.There account is paid in full now. [redacted] Manager

[redacted]
Revdex.com:
 
In response to the complaint by [redacted] of [redacted] in [redacted]:
This account was continually delinquent and in our legal status file on a regular basis. When their tank ran dry they would pay off a portion of...

the delinquent amount until the tank would run out again. The service contract that is referred to here was billed on 2/11/15 and never cancelled which means that if they chose to pay it then we would have covered any work performed under the contract. They did not cancel the contract because they knew that if there was a burner malfunction during the winter then they could have paid the contract and the work would have been covered under those terms. Once the contract is cancelled there is no going back and they knew that so they in fact had the benefit of the terms of the contract for the winter which was lengthy and cold this year.There account is paid in full now.
 
[redacted]
 
Manager

Complaint:[redacted]
I am rejecting this response because:Absolutely not the truth.  They are denying their crooked practices.  I wish there was a recording or someway to investigate their practices. They returned to my house about 8 days after refiring the burner.  The part was not broken, the technician set wrong, I believe he did it intentionally.  Because the business owners were very quick to say replace the whole unit, as well as try to charge absurd prices for parts.  I mean thousands versus dollars. They are abusive to customers.  I would escalate my complaint if I knew how.
Sincerely,
[redacted]

Review: My oil tank went empty, which only supplies the hot water heater. The water heater would not reignite properyly, I called Deitch who filled oil to service burner. Plumber came over and did sloppy job on checking filters and firing it back up, left oil on floor and the pump leaked for several days until the plumber could return, because unit stopped working correctly. At the time unaware, but the plumber adjusted the temperature sensor improperly, and I thought something else was broken. So the guys at Deitch start telling me that parts aren't available, and that the whole unit should be replaced. They say it will cost thousands to repair, and with a straight face hardly inspecting it state "What you need is the water heater replaced, no doubt about it". Plumber comes back he is switching out parts on the pump and water heater, and says, yeah one small part broken, and your going to have to get it your self, and that part not available (a very standard looking part), or buy a whole new heater. The people at the office of Deitch are trying to tell me to just replace the unit and they never even looked at the thing. The part wasn't even broken!! The part may cost $10, not $1,000. This company is made up of crooks, and they should not be allowed to treat people that way. Needless to say, the water heater is working fine with no changes, just an adjustment the average person doesn't know. They left a 2 ft oil spill on the floor, tried to charge me for thousands of dollars of unnecessary work and then are now trying to bill me $187 for the time they spent there.Desired Settlement: No charges, and some type of credit for some oil for the harassment and attempting to steel from me.

Business

Response:

On January 23,2015 [redacted] contacted Deitch Energy that he was out of oil because he failed to monitor his oil tank and let it run dry. We sent an oil truck and filled his tank. When an oil tank runs out of fuel it is necessary to prime the burner to allow the hot water appliance to ignite and function. We sent a service technician to light the oil burner on his hot water heater. When we started the hot water heater the technician noticed that the control on the hot water heater was not functioning properly and informed [redacted] that the control my need to be replaced if the problem continued. About a month later [redacted] complained about an oil leak and problems with the hot water heater so we sent the same service technician back to the house who fixed the oil leak and contacted me in the office that [redacted] became abusive and threatening to him so the technician was instructed to leave the premises.The only bill he received was for the initial prime and start of the oil burner. Thank you [redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

Review: Please see below communication sent to [redacted].

In further investigation the amount owed to us is more then $313.20. If you look at your records the last oil delivery that we received was not a full tank. The delivery was for 150 gallons of oil at $2.99 per gallon. I am sure you can pull the records to verify that this is correct.

So as you can see we have a serious problem here. It is evident that a mistake was made and should be corrected.

The unauthorized amount to my credit card in the amount of $966.01 is far off the amount that is really owed.

As stated in the previous email I expect a refund in the amount of $313.20 for the charge of the renewal of the service contract (which we did not sign) and a $201.31 for the over charge on the last delivery of oil (on record the last oil delivery was only 150 gallons). That's a total refund of $513.51

Please note that our account was at $0 balance as of January 26, 2015.

I hope that we can resolve this matter soon without the need to involve legal.Desired Settlement: We would like a full refund in the amount of $513.51.

Business

Response:

[redacted] In response to the complaint by [redacted] of [redacted] in [redacted]:This account was continually delinquent and in our legal status file on a regular basis. When their tank ran dry they would pay off a portion of the delinquent amount until the tank would run out again. The service contract that is referred to here was billed on 2/11/15 and never cancelled which means that if they chose to pay it then we would have covered any work performed under the contract. They did not cancel the contract because they knew that if there was a burner malfunction during the winter then they could have paid the contract and the work would have been covered under those terms. Once the contract is cancelled there is no going back and they knew that so they in fact had the benefit of the terms of the contract for the winter which was lengthy and cold this year.There account is paid in full now. [redacted] Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:[redacted] and Deitch Energy keep going back to the point of us making payments late, which is irrelevant to the complaint on hand. Throughout this whole process we have not denied that fact. We have been charged more than the going rate in addition to late fees for our negligence. I strongly dispute their accusation however that we made partial payments towards our oil bill. The company will not make deliveries unless our account is paid in full. Our payments and delivery records can stand as proof to this. They are exaggerating, making up assumptions and blatantly being dishonest to avoid refunding the unauthorized charges to our bank account. We have never received legal notice from Deitch Energy. In regards to the service contract that they are now claiming as the reason for these unauthorized charges. Through all the email communications (attached to complaint) and phone calls, the service contract was never brought up as an explanation for the charges. We mentioned it in order to understand the charges to our account. We made multiple phone calls and written several emails to resolve this issue and they refused to provide us with an explanation for these charges. Instead we received vague responses, until they stopped responding all together. In one of the email communications they agreed to refund a portion of the charges. We demanded an explanation for not getting a full refund and they decided not to give one or refund the any of the charges. Even if the charges were for a service contract, per their email, my account is cancelled (attached to complaint). Since they cancelled my account, what service contract I’m I paying for? Moreover, I did not agreed or sign a service agreement with Deitch Energy for 2015. Also, I am certain that service contracts must be paid in advance and their contracts are not $517.51. I am confused by their response that I am trying to take advantage of “something”, it is just nonsensical. Just to recap. We owed Deitch $448.50 ($2.99 * 150 gal) for 150 gallons of oil that was delivered in January. The $2.99 per gallon is more than what they originally billed but we decided not to question it because we paid late. They charged our card $966.01, which is $517.51 more than what we owed. We did not agree to have a service contract for 2015 and did not authorized any additional charges to our account. We expect a full refund in the amount of $517.51 since we cannot get a valid explanation for these charges.Thank you

Sincerely,

Business

Response:

[redacted] ignored months of phone calls , invoices & monthly statements. We generally heard from her when she was out of oil and without heat and hot water and reluctantly paid something on her past due balance to get an oil delivery. In the last few months she never responded and all methods of communication were completely ignored. When she let her tank run out we had to restart her burner which we covered under her contract. The service contract was billed and was never cancelled. It is amazing how she communicates thru the Revdex.com and was unable to behave that way with Deitch Energy. She knew that if emergency service was performed she could have paid the contract and it would have been covered. If she had the courtesy to respond and let us know that the outstanding obligation was recognized and would be paid I would have continue to work with her but months went by without a reply. Being constantly delinquent with her account is not irrelevant nor is ignoring requests for payment. [redacted]