Deiter Bros. Heating Cooling Energy

We have reviewed the complaint and the customers commentsThe attached invoice details what was charged and what was paidIt speaks for itselfThere is nothing on this invoice which would involve a warranty or guaranteeThe charges were agreed toThe work was performedThe invoice was paidWe were not called back out to install the thermostat or perform additional diagnosticsHad we replaced the thermostat, the new thermostat installation would have been guaranteed for yearThere will be no credits issuedAs far as we are concerned this matter is closed

I have reviewed the complaint provided by Mr***Facts: We were called to inspect his boiler on June We advised him that the system was not installed and piped correctlyWe advised that certain repairs had to be made in order for the system to be installed as it was designed
We quoted him the price to perform the required repairsHe asked for financing termsAs that is contrary to our terms, permission from management was sought and it was agreed that the balance would be paid over monthly paymentsHe agreed to that quote On September we began making the repairsOn September 8, 2017, we finished with adding an extra room (sun porch) to the scope of work When the first payments were missed, Mr*** was contacted and advised that the entire balance was now due and payableIt was then that he requested a breakdown of pricingWe do not charge by the hourWe charge by the jobTherefore he would not have been charged when our technician had to run for a toolHe was told that we do not provide a breakdown because we charge by the jobThe invoice he received showed prices for parts and labor as each part replacement is considered a “task”He was told that this is the reason the invoice for the sun porch doesn’t show a separate labor chargeEach “task” includes the part and labor No further action will be taken in this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
The work done by businesses is wrongThey said: the reason for not running the system is the thermostatThis thermostat works nowThe business does not want to correct the wrong jobThe business wants to be paid again and againAnd there is no guarantee that the business will perform new work properly
With its actions and arrogant attitude towards customers, business creates the conditions and atmosphere this to happen to it.Regards,*** ***

You have already received our response. We do not bill by the hour. We bill by the job. Each item listed on your invoice for that job includes the part and the labor to install it. That is why you do not see a separate labor charge.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
this has absolutely nothing to do with terms or non payment whatever.. We received the bill from the gas line piping job and I emailed for parts and material of the piping job was refused and requested a second time. At no time did I complain on the boiler job because it was a cluster of a repair and it was handled beautifully by the techs that were dispatched. The piping job is the only bill in question.If you check with billing you will find it is currently paid in full including finance charges ..my current complaint still stands that the billing of the said job was ridiculous at a flat rate with no explanation of time and material.AGAIN, the issue is not with the service provided by the techs, but the billing of the pipe job and the subsequent refusal to break it down in time and material ,which isn't rocket science. The redirecting of the call back on me and "late payment" is insulting

On 6/23/15 our Technician was dispatched for a “Heat Pump
not cooling” call. After performing system diagnostics, our technician determined
that there was 24 volts coming into the thermostat and not going out to the
system . The Technician noticed that one pin was broken off the rear of...

the
thermostat and mentioned this to the customer. The customer confirmed that he
knew one pin was broken off.
Our Technician then informed the Customer that a new
Thermostat would be required and that nothing else could be done until it was
replaced.
Customer advised that he would buy the thermostat elsewhere
and then have us return to install.
Additionally, our Technician observed that there was no air
filter on the system so he installed one.
The thermostat was obviously defective. The Customer
installed his thermostat on his own. Therefore there is no way to determine
whether or not it was installed correctly or whether or not anything else was
shorted out  due to improper
installation. The thermostat needed to be working in order to continue
troubleshooting the system, (assuming that the thermostat was installed
correctly by the customer. Each trip to the house is a separate “chargeable”
call.
No refund will be issued.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As I explained the first two times... there is nothing in the invoice showing me that the 1.5 hours of one tech not at my installation is shown. 
1.0 BALL VALVE $109.00 $109.00  and the aforementioned ball valve  ( [redacted]) @ $16.45 takes $89.55 labor to install.The work that was performed before (boiler hw line repipe) was told me up front with an estimate  what it was going to cost (and they earned every penny) I never received an estimate for the piping and was expecting time and material. The defense of the Revdex.com complaint has gone from "arguing about the job after not paying our bill" to " I had work done before.." and neither are holding water and you haven't justified the billing in question.This is not the way a service industry answers a legitimate complaint or question of your practice. If that's your position you are in the wrong position
Regards,
[redacted]