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Deiter Bros.

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Reviews Deiter Bros.

Deiter Bros. Reviews (10)

Service: Propane Delivery: In a word - outstanding!

On 6/23/15 our Technician was dispatched for a “Heat Pump
not cooling” call. After performing system diagnostics, our technician determined
that there was 24 volts coming into the...

thermostat and not going out to the
system . The Technician noticed that one pin was broken off the rear of the
thermostat and mentioned this to the customer. The customer confirmed that he
knew one pin was broken off.
Our Technician then informed the Customer that a new
Thermostat would be required and that nothing else could be done until it was
replaced.
Customer advised that he would buy the thermostat elsewhere
and then have us return to install.
Additionally, our Technician observed that there was no air
filter on the system so he installed one.
The thermostat was obviously defective. The Customer
installed his thermostat on his own. Therefore there is no way to determine
whether or not it was installed correctly or whether or not anything else was
shorted out  due to improper
installation. The thermostat needed to be working in order to continue
troubleshooting the system, (assuming that the thermostat was installed
correctly by the customer. Each trip to the house is a separate “chargeable”
call.
No refund will be issued.

On 6/23/15 our Technician was dispatched for a “Heat Pump
not cooling” call. After performing system diagnostics, our technician determined
that there was 24 volts coming into the thermostat and not going out to the
system . The Technician noticed that one pin was broken off the rear of...

the
thermostat and mentioned this to the customer. The customer confirmed that he
knew one pin was broken off.
Our Technician then informed the Customer that a new
Thermostat would be required and that nothing else could be done until it was
replaced.
Customer advised that he would buy the thermostat elsewhere
and then have us return to install.
Additionally, our Technician observed that there was no air
filter on the system so he installed one.
The thermostat was obviously defective. The Customer
installed his thermostat on his own. Therefore there is no way to determine
whether or not it was installed correctly or whether or not anything else was
shorted out  due to improper
installation. The thermostat needed to be working in order to continue
troubleshooting the system, (assuming that the thermostat was installed
correctly by the customer. Each trip to the house is a separate “chargeable”
call.
No refund will be issued.

Such a positive experience from all we interacted with within the company! Joe K was the technician who delivered and installed our tank. The attention he paid to our questions and needs was above and beyond. Wonderful service, would highly recommend, 5 stars. Everyone always pays attention to the negative, it is about time someone is recognized for the positive!! Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
The work done by businesses is wrong. They said: the reason for not running the system is the thermostat. This thermostat works now. The business does not want to correct the wrong job. The business wants to be paid again and again. And there is no guarantee that the business will perform new work properly.
With its actions and arrogant attitude towards customers, business creates the conditions and atmosphere this to happen to it.
Regards,[redacted]

Service: Propane Delivery:
In a word - outstanding!

In Re:  [redacted]...

[redacted]
            [redacted]
            [redacted]
I contacted our service manager, [redacted] to see
what he knew about [redacted]’s service appointment.
[redacted] stated that he was unsure why [redacted] would file
a Revdex.com claim inasmuch as this was our very first call to diagnose his ongoing
issue with his new Central air system, (installed by another company).
[redacted] stated that our Technician found the system off on
low pressure and that there was little to no refrigerant in the system. We
proceeded to do an “electronic” leak test but could find no leak, (this is not
uncommon). Our Technician then added some dye to the system and recharged it.
We told [redacted] that we needed to let the unit run for a while and that we
would be back the next day to check for leaks using a UV light. [redacted]
stated he would not be home and we agreed on a Friday appointment.
On Thursday we met with our [redacted] Rep. He suggested that
we call [redacted] and that he would advise the original installation company
of what we had done and that they would follow up with him. He stated that A
Factory Rep would be available as well and that [redacted] would stand behind all
warranties. We then called [redacted] and explained this to him. [redacted] was fine with this resolution.
Class action lawsuit: There may be lawsuits against a
manufacturer, however until we can properly and professionally diagnose the
problem with the system, it is impossible to tell where the fault , if any
lies. Certainly if there is a problem with a certain manufacturer’s equipment,
or the original installation, it shouldn’t merit us a Revdex.com complaint.
Payment upon completion of service:  These are our normal credit terms for
service. Our Clients are advised of this prior to us arriving at the home or
business. I’m not sure why this would merit a Revdex.com complaint either.
 Summary: All of our actions from the first contact through
the diagnostic process were wholly appropriate. Whether or not a lawsuit was
filed against a particular manufacturer or whether or not you agree or disagree
with our credit terms is not be reason enough to attempt to besmirch a company’s
reputation, (one that we promote and defend vigorously). [redacted] was kind enough
to credit us for the product we used and intervene in this issue, (that is the
kind of company we have found them to be).
We have issued a credit for all of our time and product
and wish [redacted] good luck with his repair, and many years of trouble free
operation.
Sincerely,
 
[redacted], VP.

Review: I am just very confused about my bill with Deiter Brothers. My daughter has called them and we get a woman who is just not very helpful at all. I tried e-mailing them and I got an email back saying that they are cancelling my service per my request and that the bill is due immediately! I am in the process of switching over to gas because of the problems with their billing. I just don't understand it. I'm sorry I don't but I just don't. If someone could explain it to me rather than be really nasty with their customer service then maybe I wouldn't have been forced to switch to gas. This is by far the worst company I have ever had to deal with as far as their customer service skills!!!Desired Settlement: I just want them to explain the charges that they say have been clearly laid out for me which have obviously not been since I'm still questioning it. And I'd like for them to set up a payment plan so I can pay the balance in full rather than demanding the money in 10 days. Most businesses are willing to work with customers and set up payment plans.

Business

Response:

I received an e-mail from [redacted] on June 4th and responded immediately to it with an explanation. I also advised her that I would remove her from the Paygo plan and that her balance would be due in full at that time. This is a deferred payment plan. Under our normal billing program, once we make a delivery, your balance for that delivery is due in full within 30 days. Under the Paygo program, you don't pay for the delivery when it is made. You pay only for the gallons you consume each month. Her last delivery was made on 3/22/13. Therefore if she is not on the Paygo program, it is now due in full. This was fully explained in our Paygo FAQ's which was part of the Program offering she received, (and is attached).

We then corresponded 3 or 4 additional times and her last e-mail indicated she understood and she would get back to me.

We have made every effort to explain the program to her and her Daughter.

To be clear. I have removed her from the Paygo program and a statement indicating her balance owing has been sent to her. Additionally, I have removed her from the automatic delivery plan since she is planning on converting to gas, (I am sure she would not want another delivery to be made). If, for some reason, she would need another delivery, she can simply call to request one.

We are not a bank or a financing company. Therefore we cannot accept anything other than our standard terms. Her balance does need to be paid in full within 10 days from today's date.

Thank you for your help in this matter.

[redacted] Deiter, VP.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am rejecting this because this company's customer service was HORRIBLE! Yes they finally explained the bill to me AFTER giving me a very rude response to me questioning the bill. I am the customer. The company is providing a service and should be responding the the customer in a professional manor. Apparently the miscommunication between myself and this company is that when I originally called to start service with them I explained to them that I had wanted to be on a budget plan, which is where you pay the same bill every month. I was told by the female at that time that that is what the Paygo plan was. That is why I was so confused over getting different bills at different times with all different amounts. I also do not appreciate the fact that when I contacted the company to state my confusion over the bill that they immediately were going to cancel my service and demanded my payment in full. What utility company does that??? The electric company would never do that and they are not a bank either. I think this company has the worst customer service I have ever experienced in my life. It is very much worth it to be switching over to gas. A person from the gas company even told me that Deiter Brothers is the worst company they have to deal with.

Regards,

Review: The nature of the complaint is actually a few things than just above. The first problem was the service man did not finish the job and since it 'wasn't an emergency' I had to wait and make numerous phone calls before they came out to finish the job. He also left a mess. I was told the service manager would call me when I called about the incomplete work and he never did. I was actually told many times 'I'll get back to you' by my 'comfort specialist' and I would have to call him and he still had no good answer. When the guy finally did come to finish the job I was told I would get a follow up phone call and never did. I also got double billed and the bill failed to have subtracted my deposit. When I followed thier procedure for billing disputes (which was to send them a letter) they send me a past due notice. I did get a bill in the mail with a hand written correct total. I am paying the bill.

This company has the most horrible customer service and thier billing is terrible! They need to evaluate thier billing soft ware and when a customer has a problem they need to address it. Not just say 'oh well our duct guy gets eaisly frustrated and impatient' So then get another duct guy that can finish the job right the first time. They also used a subcontractor without informing me first.Desired Settlement: Deiter to get their act together. Get billing that reflects what the customers owe. No one likes to get a bill for more than they owe. And when there is a problem, fix it. Dont just make excuses. Get people that will finish the job right the first time.

Business

Response:

This visit was for a new system installation. I have spoken with all involved in the installation and from what I can determine, a piece of tape was missing on the duct work that was installed. So the job was complete in that the unit was functioning. No one recalls stating that we would not come right out because it was not an emergency. If the call came in after hours, our answering service may have advised that but there is no record of that. Our Comfort Advisor, [redacted], did make numerous calls. We did come out and apply the piece of tape. I am not quite sure why a follow up call would have been promised or needed?

We have addressed the billing issue with the CSR that did the billing incorrectly. This was a training issue and it has been addressed. The CSR issued an invoice which would not have reflected the prior payment. A statement should have been issued which would have reflected the payment.

I have not been able to confirm and statements made with regard to the Company that we use "exclusively" to install duct work. I can state that the comments we receive about the company or overwhelmingly positive. He has been made aware of this issue.

Our contract does state that a sub contractor may be used. However, it should have stated his name and company information and it did not. This has also been corrected. For the record the Company is [redacted]. Phone ###-###-####.

I have called and I left a message but did not get a return call.

In summary, The job was done in a workmanlike and professional manner, the way ALL of our installations are performed. Sometimes mistakes happen and for that we are truly sorry. W ewill use this as a training lesson for future ongoing training to prevent issues like this from occurring in the future.

[redacted] Deiter, VP

Review: Three hour service call to repair AC unit. Payment due at time of service.I was charged for services NOT rendered and told to call company to reschedule for next visit. Apparently, they did not have the proper tool to diagnose the problem.Service was provided for a system that has a known defect and the manufacturer ([redacted]) is currently involved in a class actions law suit for defective AC units that exhibit the exact same issue I have. Deiter Bros., and authorized dealer, was either unaware of this or ignored it and provided costly (needless?) service when they should have been aware of the problem and worked towards the correct solution (warranty replacement of the defective part). It cost me $550.00 and the unit still does not work. This is outrageous.Desired Settlement: I would like the defective part identified and replaced under warranty. I do NOT want to pay any more for service, since I've already paid for service and the unit still does not work.Note that I will be joining a class action law suit against the Manufacturer.

Business

Response:

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Description: Oils - Fuel, Security Control Equipment & System Monitors, Heating & Air Conditioning

Address: 1226 Stefko Blvd, Bethlehem, Pennsylvania, United States, 18017

Phone:

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Web:

www.dbrothers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Deiter Bros., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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