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Deja Vu Cosmetics, Inc.

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Reviews Deja Vu Cosmetics, Inc.

Deja Vu Cosmetics, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2014/02/21) */
We have many customer that used the product for many years I don't see reason for that skin reaction from our products. Also there is Refund Policy on the kiosk that say
No refund exchange within 30 Days
Final Consumer...

Response /* (4200, 14, 2014/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider the dark red splotches that were on my face and neck for almost two days to be a "mild reaction" or acceptable in anyway to a consumer especially one that was charged over a $1000. If Deja Vu Cosmetics cared in anyway about inconveniencing me, they would not ask me to obtain the third party information myself and then try to resolve this with them. If Deja Vu Cosmetics has the power to make staffing changes at this Windward Mall location, then surely it has the power to contact and obtain my credit card information in order to process a refund. I do not accept the company's response as truthful and find it lacking in integrity. This is not a company to be trusted.
Final Business Response /* (4000, 12, 2014/03/02) */
Dear Diane,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the shopping at Déjà vu Cosmetics store in Windward Mall in Kaneohe, HI, and in respect to the application of our exquisite cosmetic products.
At Déjà vu Cosmetics, we take pride in ensuring our customers' satisfaction. Our products have sophisticated formulas, and we do urge the customers to have a smooth and slow transition from over-the-counter cosmetic products to the high-potency cosmetic products. A mild reaction to the products might be in presense for the first few applications, and once the skin get adjusted to the components - there are only the positive effects. Also, we do our best to constantly monitor the manner in which our operators and employees go about selling our products and to insure that any interaction with private consumers is conducted in a respectful manner with high emphasis on customer service and customer satisfaction.
Unfortunately, we did not meet your--or our own--expectations. Upon thorough review of the situation, we narrowed the cause to the key staff changes at the above mentioned location.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by creating company wide training sessions. We highly value customer service and experience, and any deviation from this is never tolerated by us by any means.
In order to resolve your issue, we can happily provide you with an exchange and let you try other products from our sensitive skin line. To make a refund on your credit card, you have to contact the third-party operator that made a transaction in the Mall. Déjà vu Cosmetics, Inc. is a wholesaler and does not operate any retail locations. Thus, we neither have a hold of your credit card information nor we are aware of the transaction. The operators information could be obtained by calling or emailing our main office.
We deeply value your relationship with Déjà vu Cosmetics and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted]@dejavuworld.com or at 215-[redacted].
Yours in service,
[redacted]
President

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Address: 46-056 Kamehameha Hwy, Kaneohe, Hawaii, United States, 96744-3755

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