Dekalb Gwinnett Electric Service

Ms [redacted] is mostly correct in what she reported.10/22/Our program does state - service visits within the contracted period.Ms [redacted] is also correct that her first program season started 10/06/14, BUT she does NOT INCLUDE those Fall visits, in her complaint to you.Ms [redacted] also combines the two agreement time periods during and then counts only the part of the services visits received in as her "renewal"(2"d year time frame)This accounts for the "lower amount" of visits during her 2015/agreement periodSee below:First year: Order received 10/6/Visit dates: 10/7/14, 10/14/14, 11/10/14,4/8/15, 5/26/15, 6/22/15, 7/16/15,8/26/15, and final visit before renewal (9/- 9/21/[redacted] - done- 9/8/15)TOTAL visits I agreement period - *Note: these dates are in her signed agreement.In addition, Ms [redacted] received both an additional application of weed control and fertilizer during this agreement period, (for which she WAS NOT CHARGED FOR),due to the condition of the lawnNeither were needed the second year, due to the improvement, of her lawn condition.2nd season (Renewal) Order received 9/16/Visit dates: 10/12/15, 11/6/15, 5/3/16, 5/12/15, 6/1/16, 7/11/16, 8/3/16, final visit under / agreement- (8/23/16- 9/10/[redacted] - ~one 8/23/16) total visits 2015/agreement period - [redacted] Note: these dates are in her signed agreement.The fact that her 2015/agreement was COMPLETED, was the reason she was sent the renewal proposal, and why we can not apply control products to her lawn area as she "requested", as that would be in violation of NYS Law.Ms [redacted] MUST have a signed, legal NYS Contract for any additional work beyond the time frame of her last completed contract - regardless if it's an annual agreement, or only one application.Hope the above explains the situation more clearlyBe happy to help Ms[redacted] in any fair way she wishesThank you.Gerry [redacted] Lawn-A-Mat of Syracuse Inc

Ms. [redacted] is mostly correct in what she reported.10/22/16 Our program does state 7 - 8 service visits within the contracted period.Ms. [redacted] is also correct that her first program season started 10/06/14, BUT she does NOT INCLUDE those Fall visits, in her complaint to you.Ms. [redacted] also combines the...

two agreement time periods during 2015 and then counts only the part of the services visits received in 2016 as her "renewal"(2"d year time frame). This accounts for the "lower amount" of visits during her 2015/2016 agreement period. See below:First year: Order received 10/6/14 Visit dates: 10/7/14, 10/14/14, 11/10/14,4/8/15, 5/26/15, 6/22/15, 7/16/15,8/26/15, and final visit before renewal (9/1 - 9/21/15* - done- 9/8/15). TOTAL visits 2014 I 2015 agreement period - 9. *Note: these dates are in her signed agreement.In addition, Ms. [redacted] received both an additional application of weed control and fertilizer during this agreement period, (for which she WAS NOT CHARGED FOR),due to the condition of the lawn. Neither were needed the second year, due to the improvement, of her lawn condition.2nd season (Renewal) Order received 9/16/15 Visit dates: 10/12/15, 11/6/15, 5/3/16, 5/12/15, 6/1/16, 7/11/16, 8/3/16, final visit under 2015 / 2016 agreement- (8/23/16- 9/10/16* - ~one 8/23/16) total visits 2015/2016 agreement period - 8. * Note: these dates are in her signed agreement.The fact that her 2015/2016 agreement was COMPLETED, was the reason she was sent the renewal proposal, and why we can not apply control products to her lawn area as she "requested", as that would be in violation of NYS Law.Ms. [redacted] MUST have a signed, legal NYS Contract for any additional work beyond the time frame of her last completed contract - regardless if it's an annual agreement, or only one application.Hope the above explains the situation more clearly. Be happy to help Ms.[redacted] in any fair way she wishes. Thank you.Gerry [redacted] Lawn-A-Mat of Syracuse Inc.