Del Johnson Air Conditioning & Heating

When Del Johnson AC & Heating heard of the problem, we attempted to see what the home owner wanted to do,we went to her house several times to check the Furnace, while we were there it did not make the noise, eventually we heard the noise, we asked what she wanted to do,she could not decide weather she wanted a new furnace or a new fireplaceShe was going to get a different fireplace through another Company, we were to install it,she then changed her mindWe attempted to go to her house many times but we had to wait for her time frame She finally decided what she wanted to do so we came to pull out the unit that was making the noiseWe left the furnace in her house for three months until she decided so they would have heat, they were in no danger what so ever, we would have never left the Furnace in if there were.Basically she received three months of heat for free including install and laborWe then came to pull out the Furnace and she became very nasty with saying she was not going to pay and some change, we sent her a letter explaining the bill was just for the labor to pull out the furnace, we never charged her for the install of the Furnace or the Furnace that we put inWe will waive the fees, we were never under any impression that she was upset about any of this until we received a nasty letter from herIf she would have came to us and talked to us we would have taken the loss of the time our guys spent on the job, which we already did with the installWe would never put anyone of our customers in harms way, but we are a business and we do need to pay our employees for the work they have completedThis job is a total loss and more, we spent many many visits at her home to make things rightThank you for letting us know about this complaint we appreciate what the Revdex.com does for our BusinessDel Johnson AC & Heating