Del Mar Pediatric & Adolescents Dental Group Soudabeh Sharafi DMD

Dear ***:
" background-">Per your recent inquiries regarding your dispute for a refund for your son's orthodontic treatment from our office, would like to discuss with you in details of his account balance, When you came to our office in December of we had discussed their oral health at first and managing your children's dental issues with their anxiety to go through dental treatmenti have completed your children dental treatments for *** and *** with satisfaction at that timeAfter we have completed ***'s dental restorations, you have asked us about his lingual erupted permanent tooth as well as his overall eruption of his permanent teethWe have discussed orthodontic treatment for *** and you have expressed your interest to get started right awayI have explained all details and length of his orthodontic treatment time at the time of consultation visitWe have drafted an orthodontic treatment proposal in form of a contract with fees and you had your chance to read and sign the contract before his braces went on his teethTotal treatment cost was estimated at $I have given $family discountYou have paid us in the amount of $and we have collected over the course offifteen months a total amount of $from your insuranceThe total collected fees for his orthodontic treatment as of today are $with left over balance of $The length of his orthodontic treatment was estimated for two years or twenty four months if everything was done as it was planned for his dental careHis last orthodontic dental visit was in Jan in my Del Mar officeYou have expressed the long distance to my office is an issue and you wish to see another dentist who is closer to your home addressPlease note in your contract stated clearly if you decide to discontinue your child's orthodontic dental treatment after six months starting time you are not entitled to any refundPlease see your initials in your contract pageI have provided two years of orthodontic care to your childWe have a record of his un-cooperation in keeping his braces on his teeth for many occasionsHe has broken twelve times his braces, four times his wire were cut in half by himself or someone at homeHis molar bands were out or bended three times and we had re-cemented his molar bands without any
03/09/10: 24AM DEL MAR PEDIATRIC ??G? O?? ??
hesitations, Resin composite build up were placed under his anterior teeth were broken three timesResin composite were placed on his back molars to ald opens his bits were damaged or missing and we had to reapplied those procedures few times alreadyWe have seen him for his orthodontic care thirty four times including all the bracket damages, broken, or wire damaged or cut in those visitsYour child has exceeded his orthodontic treatment time because of his uncooperative behaviorMajority of orthodontic cases with my patients I have finalized regardless of complications in my office never exceeded twenty four months/or visitsOrthodontic treatment would have a great result when there is no interruption of teeth movementsDespite of all the problems we had to face during his treatment time, please take a look at the copies of his x-rays provided to you for before treatment started and the most recent x-ray taken in Jan I am not sure if the other orthodontist who was consulted was informed about all the histories behind the orthodontic care of your sonEvery dentists does different treatment diagnosis and there is no right or wrong as long as there is no harm is done! Please allow me to remind you that this is your decision to discontinue his orthodontic care from my practiceYou have asked me to explained to you about the charges and here there are the details,
You son's dental account has a balance of $for uncollected copayments and fees for all dental work we have provided since 2013.There are uncollected fees of $for broken braces, bands and wires which you have never paidI have already reduced the fee for $as professional courtesy for his previous dental treatments in the pastI will be glad to reduce additional $from his total balance to help you out to finish his orthodontic treatment with another providerThere will be a remainder balance of $which you are required to pay to our office as soon as possiblePlease note that we have done our best to provide you and your family the best dental care possibleI have cooperated with your moving situation and have offered you Saturday appointments and late afternoon hours despite your constant moving locations and complaintsI have reduced your out of pocket cost to help you during uninsured monthsI have credited *** your youngerson's dental cost by $Also I have given professional courtesy discount on your dental account in the pastA copy of your balancels provided for your reviewWe are appreciated your business and we hope ***'s orthodontic treatment comes to end very soonPlease do not hesitate to contact us with any questions you might haveAnd last, according to California Dental Association, State of California does not have dental specialty licensure, that is a dentist who practices a specialty is not required by law to have an additional permit, certificate, or license in order to practice the specialtyI hope I was able to answer most of your question regarding your child's dental accountWishing you and your family health and happiness for many years to come

Dear ***:Per your recent inquiries regarding your dispute for a refund for your son's orthodontic treatment from our office, would like to discuss with you in details of his account balance, When you came to our office in December of we had discussed their oral health at first and managing
your children's dental issues with their anxiety to go through dental treatmenti have completed your children dental treatments for *** and *** with satisfaction at that timeAfter we have completed ***'s dental restorations, you have asked us about his lingual erupted permanent tooth as well as his overall eruption of his permanent teethWe have discussed orthodontic treatment for *** and you have expressed your interest to get started right awayI have explained all details and length of his orthodontic treatment time at the time of consultation visitWe have drafted an orthodontic treatment proposal in form of a contract with fees and you had your chance to read and sign the contract before his braces went on his teeth.Total treatment cost was estimated at $I have given $family discountYou have paid us in the amount of $and we have collected over the course offifteen months a total amount of $from your insuranceThe total collected fees for his orthodontic treatment as of today are $with left over balance of $The length of his orthodontic treatment was estimated for two years or twenty four months if everything was done as it was planned for his dental careHis last orthodontic dental visit was in Jan in my Del Mar officeYou have expressed the long distance to my office is an issue and you wish to see another dentist who is closer to your home addressPlease note in your contract stated clearly if you decide to discontinue your child's orthodontic dental treatment after six months starting time you are not entitled to any refundPlease see your initials in your contract pageI have provided two years of orthodontic care to your childWe have a record of his un-cooperation in keeping his braces on his teeth for many occasionsHe has broken twelve times his braces, four times his wire were cut in half by himself or someone at homeHis molar bands were out or bended three times and we had re-cemented his molar bands without any 03/09/10: 24AM DEL MAR PEDIATRIC ??G? O?? ??hesitations, Resin composite build up were placed under his anterior teeth were broken three timesResin composite were placed on his back molars to ald opens his bits were damaged or missing and we had to reapplied those procedures few times alreadyWe have seen him for his orthodontic care thirty four times including all the bracket damages, broken, or wire damaged or cut in those visitsYour child has exceeded his orthodontic treatment time because of his uncooperative behaviorMajority of orthodontic cases with my patients I have finalized regardless of complications in my office never exceeded twenty four months/or visitsOrthodontic treatment would have a great result when there is no interruption of teeth movementsDespite of all the problems we had to face during his treatment time, please take a look at the copies of his x-rays provided to you for before treatment started and the most recent x-ray taken in Jan I am not sure if the other orthodontist who was consulted was informed about all the histories behind the orthodontic care of your sonEvery dentists does different treatment diagnosis and there is no right or wrong as long as there is no harm is done! Please allow me to remind you that this is your decision to discontinue his orthodontic care from my practiceYou have asked me to explained to you about the charges and here there are the details,You son's dental account has a balance of $for uncollected copayments and fees for all dental work we have provided since 2013.There are uncollected fees of $for broken braces, bands and wires which you have never paidI have already reduced the fee for $as professional courtesy for his previous dental treatments in the past.I will be glad to reduce additional $from his total balance to help you out to finish his orthodontic treatment with another providerThere will be a remainder balance of $which you are required to pay to our office as soon as possible.Please note that we have done our best to provide you and your family the best dental care possibleI have cooperated with your moving situation and have offered you Saturday appointments and late afternoon hours despite your constant moving locations and complaintsI have reduced your out of pocket cost to help you during uninsured monthsI have credited *** your youngerson's dental cost by $Also I have given professional courtesy discount on your dental account in the pastA copy of your balancels provided for your review.We are appreciated your business and we hope ***'s orthodontic treatment comes to end very soonPlease do not hesitate to contact us with any questions you might haveAnd last, according to California Dental Association, State of California does not have dental specialty licensure, that is a dentist who practices a specialty is not required by law to have an additional permit, certificate, or license in order to practice the specialtyI hope I was able to answer most of your question regarding your child's dental accountWishing you and your family health and happiness for many years to come

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[] I do not agree with Dr*** explanationMy son, *** ,had many incidents where his brackets and wire broke because you confirmed that his bite was not aligned and this is what would cause the bottom brackets to breakIn addition, at the beginning of the treatment the wire did break on three occasions because it was very thinDr*** indicated that this was and never provided a bill of services for the replacement of the wire or bracketsMy son has been under orthodontic treatment with her office since January 2014, he has not been “ uncooperative” with his treatment as she indicated in her letter mailed to my homeI had braces myself and know how important it is to follow the diet and dental care while having bracesTwo years later, she decided to mail me a letter indicating that now I owe her money after I found out and questioned her integrity when she submitted fraudulent claims to *** Dental Insurance
Per her letter,she confirmed that I paid you in full the amount of $4195, this included all orthodontic visitsShe also indicated that orthodontic care differs in every patient and that sometimes a patient’s care may exceed the two year benchmarkWe moved in October out of the San Diego area since then we have made the two hour commute to her office since she did not want to reimburse for any remaining balance on the treatment at that timeYes, the contract states that I could choose to discontinue treatment at prior to six months of signing the contract, but her contract fails to address relocationWe requested to discontinue services in October because we were relocating
Now, the issue at stake is that two orthodontists specialist ( did do residency in orthodontics) confirmed that ***’s orthodontic treatment was not performed adequatelyHe will need to undergo the procedure all over againHis brackets are not alignedHis bite has not been fully corrected, and he has gaps between his teethIn addition, since she decided to expose his canines and insisted that she could do it rather than have him see an oral surgeon, now his gum-line is receding in his upper canines area.
When I signed the contract with her office, she personally assure me that she was an Orthodontist specialistI decided to take her word and trusted her with my son’s careChoosing an orthodontist is not a light matterI would have not signed a contract with her had I known that she is NOT an Orthodontist. The two orthodontists I spoke to confirmed that she is not a registered orthodontistIn December 2015, I questioned her regarding when and where she completed her residency and to date she has not provided that informationIn her letter she cited that ” according to the California Dental Association, State of California does not have dental specialty licensure, that is a dentist who practices a specialty is not required by law to have an additional permit, certificate, or license in order to practice the specialty”, I will be contacting an attorney regarding her statement to verify its accuracy, but regardless she should not advertise to patients that you are an orthodontist when she is NOTShe is a pediatric dentist, period
Furthermore, she did file two fraudulent claims with *** Dental InsuranceOn November 14, 2015, she filed a claim for Dfor surgical access of an unerupted tooth*** did not have any teeth surgically exposed on this dayHe visited her office for his scheduled week adjustmentI will be submitting a grievance regarding this procedure to *** Dental as she provided evidence to them that is inaccurate*** was seen on November 20, 2015 by Claremont Dentistry and I have received the dental records from them as well as an affidavit from the dentist indicating that there was no evidence of any procedure done on *** by her office
On December 21, 2015, she filed yet another a claim for D9110-Pallative Emergency Treatment of Dental Pain- minor procedure*** did not receive any emergency procedure nor was he complaining of painHe did visit her office on December 21, for his week adjustment
She indicated in her letter that she credited by other son’s account as a professional courtesy for the amount of $She has not seen my son since October Every time my son or I would visit her office, we would pay you our patient responsibility portion on my credit card prior to you rendering servicesHer assistant *** would collect the paymentsTherefore, you are not providing a “professional courtesy” because we have paid for all services renderedAgain,she is fabricating lies
We do not owe you the amount of $nor any other amount that she would like to claimWe have paid her in full for all services renderedIn fact, she owe us money for not providing quality care and for ***’s new orthodontic care treatment that will cost $4600.
We are requesting that Dr*** refund us the remaining portion of the treatment so that we can apply this amount to the new Orthodontist in Claremont, Ca
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[] I do not agree with Dr*** explanationMy son, *** ,had many incidents where his brackets and wire broke because you confirmed that his bite was not aligned and this is what would cause the bottom brackets to breakIn addition, at the beginning of the treatment the wire did break on three occasions because it was very thinDr*** indicated that this was and never provided a bill of services for the replacement of the wire or bracketsMy son has been under orthodontic treatment with her office since January 2014, he has not been “ uncooperative” with his treatment as she indicated in her letter mailed to my homeI had braces myself and know how important it is to follow the diet and dental care while having bracesTwo years later, she decided to mail me a letter indicating that now I owe her money after I found out and questioned her integrity when she submitted fraudulent claims to *** Dental Insurance
Per her letter,she confirmed that I paid you in full the amount of $4195, this included all orthodontic visitsShe also indicated that orthodontic care differs in every patient and that sometimes a patient’s care may exceed the two year benchmarkWe moved in October out of the San Diego area since then we have made the two hour commute to her office since she did not want to reimburse for any remaining balance on the treatment at that timeYes, the contract states that I could choose to discontinue treatment at prior to six months of signing the contract, but her contract fails to address relocationWe requested to discontinue services in October because we were relocating
Now, the issue at stake is that two orthodontists specialist ( did do residency in orthodontics) confirmed that ***’s orthodontic treatment was not performed adequatelyHe will need to undergo the procedure all over againHis brackets are not alignedHis bite has not been fully corrected, and he has gaps between his teethIn addition, since she decided to expose his canines and insisted that she could do it rather than have him see an oral surgeon, now his gum-line is receding in his upper canines area.
When I signed the contract with her office, she personally assure me that she was an Orthodontist specialistI decided to take her word and trusted her with my son’s careChoosing an orthodontist is not a light matterI would have not signed a contract with her had I known that she is NOT an Orthodontist. The two orthodontists I spoke to confirmed that she is not a registered orthodontistIn December 2015, I questioned her regarding when and where she completed her residency and to date she has not provided that informationIn her letter she cited that ” according to the California Dental Association, State of California does not have dental specialty licensure, that is a dentist who practices a specialty is not required by law to have an additional permit, certificate, or license in order to practice the specialty”, I will be contacting an attorney regarding her statement to verify its accuracy, but regardless she should not advertise to patients that you are an orthodontist when she is NOTShe is a pediatric dentist, period
Furthermore, she did file two fraudulent claims with *** Dental InsuranceOn November 14, 2015, she filed a claim for Dfor surgical access of an unerupted tooth*** did not have any teeth surgically exposed on this dayHe visited her office for his scheduled week adjustmentI will be submitting a grievance regarding this procedure to *** Dental as she provided evidence to them that is inaccurate*** was seen on November 20, 2015 by Claremont Dentistry and I have received the dental records from them as well as an affidavit from the dentist indicating that there was no evidence of any procedure done on *** by her office
On December 21, 2015, she filed yet another a claim for D9110-Pallative Emergency Treatment of Dental Pain- minor procedure*** did not receive any emergency procedure nor was he complaining of painHe did visit her office on December 21, for his week adjustment
She indicated in her letter that she credited by other son’s account as a professional courtesy for the amount of $She has not seen my son since October Every time my son or I would visit her office, we would pay you our patient responsibility portion on my credit card prior to you rendering servicesHer assistant *** would collect the paymentsTherefore, you are not providing a “professional courtesy” because we have paid for all services renderedAgain,she is fabricating lies
We do not owe you the amount of $nor any other amount that she would like to claimWe have paid her in full for all services renderedIn fact, she owe us money for not providing quality care and for ***’s new orthodontic care treatment that will cost $4600.
We are requesting that Dr*** refund us the remaining portion of the treatment so that we can apply this amount to the new Orthodontist in Claremont, Ca
Regards,
*** ***