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Del Mar Terrace Apartments

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Del Mar Terrace Apartments Reviews (2)

Lets see now where do I start?? Well to begin with roaches roaches & more roaches I mean I should be paying them rent instead of management. These disgusting little insects are everywhere I'm to the point where if anything lightly brushes against my skin I'm freaked out thinking another roach is on me. Cooking is a nightmare due to the many ruined meals if u catch my drift.. and when brought to the attention of management (heers management company) a legal document was thrown in my face and the lady said (this paper here protects us in court so therefore you brought the roaches with you) I was disgusted by the act of this individual and it wasn't until a 2hr verbal battle until they finally agreed to fog my apartment and the surrounding units. (keep in mind I have 2 children) Roaches are the conversation starter around this community which is very sad if u ask me. Another issue was my AC unit was leaking profusely it was to the point where if I wanted to be cool in here I had to dump at least 5 to 10 buckets of water not to mention the ceiling/dry wall was sagging soaked with water possibly mold. I called them numerous times over a 5 month period I had to endure this. All they did was send a untrained inexperienced maintenance worker to vacuum the drain line 3 times or so over the months as soon as they'd leave the problem would persist. After the umpteenth time I called them they finally sent someone with some knowledge over and discovered a bad condensation pan which I told them was the problem in the first place. By the time they ordered the pan and attempted to fix it winter is here so who needs an AC now! Another thing was over the monsoon season I noticed leaks in the corner of my living room and in my kids room I reported these leaks numerous times to management over my year lease which is now almost up and I have yet to see anything done.. overall my stay here was very very very unpleasant and would not recommend my worst enemy to endure the things me and my children had to......

Review: started a rental agreement with Del Mar Terrance on April 11, 2015 for 12 months.. We resided in Apt [redacted] for 4 month. . Upon our move in we noticed on the day of move in Roaches crawling in the apartment... I was so upset that I just paid all this money to move in this apartment that the night we moved in we went back to our old apartment with our 7 month old Son we just moved from to go sleep for the night because the Del Mar Terrance Office was already closed for the day. Next morning I went to speak to the Manager and was told apartment has been vacated for awhile and they could be the reason... So we scheduled for exterminator to spray on Thursday... Our Son at the time was 7 months and just starting to crawl and maneuver on the floor. So at that time I did not unpack until I was sure the problem was over... We continued to have Roaches in our apartment and I was told by property manager to give the spray process a couple weeks... I asked about switching us to another apartment and was told there is a process first I had to go thru as far as seeing if the spray resolves the problem... So eventually the problem did not help so we had out apartment sprayed EVERY week on Thursday to prevent the roaches which never worked. The front office was very rude when we came in the office to complain about the issue... Their attitude was like it was no problems that we paid our hard earn money to move in to this apartment for my family and it was OK to live with Roaches in my home... They would make remarks when we came in (you again) from the front office personal. Very upsetting for the first three weeks till we finally were told we can shorten our 12 month Lease to 6 months. So thats what we did... Mind you still having the roach problem up until we moved out Aug 15, 2015. It was very uncomfortable to where my son never sleeps in his room and we never used the second bathroom. I never unpacked all my or my childs clothes in the whole 4 months I lived in this apartment...Desired Settlement: fix your ROACH PROBLEM

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Description: Apartments

Address: 122, 205 - 5 Ave. SW, Calgary, Alberta, Canada, T2P 2V7

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