Del Monte Studio Ltd

We assure you that we are not a scam and we do our best to help customers secure an affordable apartments We also assure you that we do have reps available to help answer all calls from our customers, Our agents are available Monday thru Friday 9AM to 5PM EST We did change our number, our latest phone number and contact information can be found on the contact page on our website Also email support is available 24hrs a day We welcome this customer to contact us if they have any concerns about a rental application that they may have submitted into us Thanks

The customer should contact us via phone or email so that we can give the customer an idea of where they are on the call back list We are here to help our customers when they need us We request that this customer reach out to us so that we can help themThank You

It seems the customer is mistaken, we assure you that we would never block the number of a customer who calls us requesting assistance Even if your call goes to voicemail, we usually make every effort to reach out to our customers and help with with whatever issue they may be having at the moment Again we request that this customer reach out to us so that we can do our best to assistThank You

Case #: [redacted] We are very sorry that this customer claims that they were hung up on while trying to contact ourcompanyWe assure you that we try our best to help our customers in every way possibleIf she wasapproved and placed on a call back list we make every effort to place all of our customersinto affordable housingHowever we must be fair to all applicants and everyone is called inthe order that their applications are received by usIt may happen that an apartment maybe rented before we are able to reach everyone on the call back list due to high demand forhousing in the NY areaBut the customer is welcome to re-apply with us and we willcontinue to work hard to place them into an affordable housing unit as soon as newapartments are made availableAs stated in our agreement with the customer, the fee was used tocover the cost of processing the application in accordance with the policies laid out by the landlords ofthe properties that we offer

Case #: [redacted] ***We are very sorry that this customer is upset with the services that we provided to her. Ifshe was approved and placed on a call back list we make every effort to place all of ourcustomers into affordable housing. However we must be fair to all applicants and... everyoneis called in the order that their applications are received by us. It may happen that anapartment may be rented before we are able to reach everyone on the call back list due tohigh demand for housing in the NY area. But the customer is welcome to re-apply with usand we will continue to work hard to place them into an affordable housing unit as soon asnew apartments are made available. As stated in our agreement with the customer, the fee wasused to cover the cost of processing the application in accordance with the policies laid out by thelandlords of the properties that we offer.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This isnt true because the representative told me they couldnt get in contact with the landlord and so its impossible that the apartments were rented out. also how can I contact the business if both my phone numbers were blocked. this business isnt real. and I also didnt recieve the service covered by the 50 dollars. no one had ever contacted me and I had to beg plenty of times to receive an email with my supposed Id number. the guy lied and said the system was down or something along those lines and he never sent the email. I didn't get any service for the 50 dollars. instead I was disrespected by the representative who hung up twice in my face and my number is blocked. why would I continue to pay a company who blocked my number this isn't professional nor is it acceptable ] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are not sure what this customer is complaining about but according to our records this customer submitted a rental application into us that was approved. We informed the customer that she was placed on the call back list for the apartment that she was interested in. The customer was
also informed that in order to ensure fairness, that they will be called in the order in which their application was received by us. However it seems that the apartment that she was interested in was rented before we could get to her name on the list but she was informed that we have brand new apartments available and she is welcome to re-apply in order to be considered for these brand new rentals. The Rea Estate market in NYC is very competitive so apartments are rented out fast. So we always try to have fresh new listings available to enable us to help as many people as possible. So we welcome the customer to get in touch with us directly so that we can continue to try to assist her to the best of our ability Thank You

The customer should contact us via phone or email so that we can give the customer an idea of where they are on the call back list.  We are here to help our customers when they need us.  We request that this customer reach out to us so that we can help them. Thank You

We assure you that we are not a scam and we do our best to help customers secure an affordable apartments.  We also assure you that we do have reps available to help answer all calls from our customers,.  Our agents are available Monday thru Friday 9AM to 5PM EST.  We did change our...

number, our latest phone number and contact information can be found on the contact page on our website.  Also email support is available 24hrs a day.  We welcome this customer to contact us if they have any concerns about a rental application that they may have submitted into us.  Thanks.

Case #: [redacted]We are very sorry that this customer claims that they were hung up on while trying to contact ourcompany. We assure you that we try our best to help our customers in every way possible. If she wasapproved and placed on a call back list we make every effort to place...

all of our customersinto affordable housing. However we must be fair to all applicants and everyone is called inthe order that their applications are received by us. It may happen that an apartment maybe rented before we are able to reach everyone on the call back list due to high demand forhousing in the NY area. But the customer is welcome to re-apply with us and we willcontinue to work hard to place them into an affordable housing unit as soon as newapartments are made available. As stated in our agreement with the customer, the fee was used tocover the cost of processing the application in accordance with the policies laid out by the landlords ofthe properties that we offer.

This customer had previously submitted a rental application with us.  Everything is fine with this customer since the previous application that they submitted into us was approved and they were placed on the call back list for the apartments that we had available at that time.  Due to high...

demand, unfortunately all of the previous apartments that we had available at that time were all rented before we had a chance to get to this customer on the call back list.  But do not worry as this customer is eligible to re-apply with us.  We usually get brand new and affordable apartments listed on our website on a regular basis. the previous $50 fee that this customer submitted was only used to cover the cost of processing their application for our pre-screening process.  Since this service has already been provided to the customer, we are unable to issue a refund for services that have already been rendered.  We always work hard to do our best to help as many our customers as possible and we urge this customer to email us so that we may work directly with them in order to resolve any issues and misunderstandings.  Thank You.

It seems the customer is mistaken, we assure you that we would never block the number of a customer who calls us requesting assistance.  Even if your call goes to voicemail, we usually make every effort to reach out to our customers and help with with whatever issue they may be having at the moment.  Again we request that this customer reach out to us so that we can do our best to assist. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: yes my number is blocked. it doesn't ring out it doesn't go to a voice-mail anymore. I called from my second phone and I got through and after the same lady hung up in my face my second number was blocked I'm not continuing this back and forth. I want my refund ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This isnt true because the representative told me they couldnt get in contact with the landlord and so its impossible that the apartments were rented out. also how can I contact the business if both my phone numbers were blocked. this business isnt real. and I also didnt recieve the service covered by the 50 dollars.  no one had ever contacted me and I had to beg plenty of times to receive an email with my supposed Id number. the guy lied and said the system was down or something along those lines and he never sent the email. I didn't get any service for the 50 dollars. instead I was disrespected by the representative who hung up twice in my face and my number is blocked. why would I continue to pay a company who blocked my number this isn't professional nor is it acceptable ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Case #: [redacted]We are very sorry that this customer is upset with the services that we provided to her. Ifshe was approved and placed on a call back list we make every effort to place all of ourcustomers into affordable housing. However we must be fair to all applicants and...

everyoneis called in the order that their applications are received by us. It may happen that anapartment may be rented before we are able to reach everyone on the call back list due tohigh demand for housing in the NY area. But the customer is welcome to re-apply with usand we will continue to work hard to place them into an affordable housing unit as soon asnew apartments are made available. As stated in our agreement with the customer, the fee wasused to cover the cost of processing the application in accordance with the policies laid out by thelandlords of the properties that we offer.