Del Norte Credit Union

May 23, Revdex.com Jefferson Street NE Suite A Albuquerque, NM Re: [redacted] To Whom It May Concern: Upon researching this issue, we have worked with the member to provide the needed documentation and correction to credit bureau reporting for the loan that was satisfied on September 28, 2016.Sincerely, Deb S [redacted] Chief Operating Officer Del Norte Credit Union

The refund amount for his cancelled service plans was $in totalWhich went back to his lienholder – Bank of America on 12/31/ [redacted] Director of Operations and Internet Sales McDavid Acura of Austin Research BlvdAustin, TX Office 512-401- [redacted] *** [redacted]

The tire in question was not damaged when the customer purchased the vehicle. Upon inspection it was found the tire was damaged by the customer after purchase of vehicle. David McDavid Acura of Austin will not be compensating the customer for the tire. Regarding the registration
for his trade, David McDavid Acura of Austin does not register the vehicle until it is sold to another customer. This is the typical practice of all Texas dealerships. It is completely a timing coincidence that his registration renewal was around the time of his trade in

December 13, 2016Revdex.comJefferson Street NE Suite AAlbuquerque, NM 87109Re: *** #***To Whom It May Concern:Upon researching this complaint, we worked closely with the member, refunded fees, ensured that no derogatory credit was reported to the credit bureaus, and
assisted the member and her son in transitioning their accounts to their new financial institution in California The member expressed her satisfaction and gratitude at last contact. Sincerely,Deb S*Chief Operating OfficerDel Norte Credit Union

Complaint: ***
I am rejecting this response because:The response blames the
costumer for misunderstanding the configuration, which is not true and thus unacceptableI have the emails showing very clearly what have happenedSince I have bought a new car from another dealership, there is no need for me to continue the conversation with DavidMCDavid any longerHowever, I want to make my point clear that my experiences with DavidMCDavid are terrible and they are not even willing to make a simple apology
Regards,
*** **

McDavid Acura of Austin will not be paying for the replacement of MrB***'s tire. The tire was damaged after purchase and was not brought back into the dealership until a month after purchase

This was sold as an "AS-IS" vehicle. We are not responsible for repairs after the sale is complete and customer has taken possession

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: Toby *** -Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@braxpm.com
*** and I have been in contact and we take every property and situation very seriously
*** and I have agreed that we are going
to work this out and Brax is going to take care of the repairs and the cost of the repairs
Today is Friday Aug 14th and the work is going to be completed next week
*** and I will contact you next week when we get this finalized
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Brax, has done a couple small items, however most of the work is still left to be done
They did send someone to meet with me, so that I could show them in person what was left to be done
The work was supposed to be completed this week, but is still in progress, I'm unwilling to mark this as resolved until all the work is complete
Final Business Response /* (4000, 12, 2015/09/03) */
I have spoken the *** *** about getting the repairs done and we sent a repair man out thereStepen was not pleased and I was not pleased either so now I am looking for someone else to go out there and finish the work
I want to get this resolved soon as I know *** does too
Thank you,
Toby ***
Final Consumer Response /* (4200, 14, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm unwilling to close this until the work is complete

Complaint: ***
I am rejecting this response because during the initial test drive I noted rough idling during the first driveThe salesman indicated
that the that is for used carsThe problem was clearly present before the saleThe fact that the check engine light was on within days is indicative of problems with the car before the saleThe car was misrepresented during sales.
Regards,
** **

The Protector does not cover scratches. It offers warrantied protection of the treated exterior factory painted surfaces against: weather induced fading, weather induced chalking, weather induced loss of gloss, acid rain, bird waste, tree sap, insect damage (including love bugs), sun's UV
damage, hard water spots, de-icing agents, ocean spray, brake dust, rail dust, and paint oversprayThe coating that we apply to the car protects the vehicle from the above listed items. It can't possibly protect the car from the owner being careless and opening their door into their garage, or parking it in a place where it can be hit and damaged from falling objects. These items are what traditional insurance covers

Complaint: ***
I am rejecting this response because the car was damaged when I purchased it I noticed the tire pressure was low the morning after we purchased it I wanted to be sure there was a problem so I filled the tire with air and waited a few days to see if the pressure dropped again After noticing the pressure dropped again, I reported the issues to David McDavid Acura a few days after purchase when they called to ask if I preferred to have my license plates delivered to our home or installed by the dealer, I said I would prefer to have them installed by the dealer because there was a tire leaking air that I wanted them to check it If there hadn't been a problem with the car, I would not have driven minutes each way just to get my license plates installedI waited a month because I was waiting for David McDavid to call me and let me know the license plates were ready After the license plates were ready, I visit the dealer and had them inspect the tire.After I was told that I had waited too long to report the problem, I informed the Sales Manager that I reported the problem when I was called about the license plates a few days after purchasing the car He promised to look into it and call me back the following Monday He never called back When I to call the dealership, I was told they would call me back but they never called back The only time I get a message from them is when they are trying to sell me another car or bring my car in for service
Regards,
Thomas B***

Complaint: ***
I am rejecting this response because:At the time of purchase on 10/31/15(SATURDAY), I agreed for below services and paid: $ - for DENT (Dings& Dongs)$ - for Maintenance$- Service ContractImmediate next Monday 11/2/15, I went to the dealer and told them to cancel (Maintenance and Service Contract) and retain Dings and Dongs. So I was expecting $2742, but why was I refunded only $2642? Since I cancelled services within days of purchase I was told no additional charges will be applied due to cancellation of the services mentioned above. Please explain?
Regards,
*** *** ***

Unfortunately there was quit a bit of information that was misunderstood by the customer on the equipment installed on the vehicles that he was interested in. I am sorry that we were not able to meet his needs

Initial Business Response /* (1000, 5, 2017/02/09) */
Contact Name and Title: [redacted],BrokerOwner
Contact Phone: [redacted]
Contact Email: [redacted]
These Tenants came recommended to us from a friend who first recommended their maintenance services. We began using their...

maintenance services for our property management business and then the Tenants needed housing. They could not qualify for housing on their own so we worked out a deal where they could rent one of our houses for a reduction in rent in return for maintenance on the house. There were only two people listed on the lease agreement. After utilizing their services, we since had received numerous complaints from various owners of rental properties and clients of properties about the Tenants' maintenance work (which we have documented) and had to fire the Tenants as our maintenance contractor. We gave them a lot of chances to rectify the situations they caused and they took no ownership of the problems they caused by doing shoddy work. We ended up paying out of pocket many times over for other vendors to fix the problems that were caused by these Tenants.
We also found out the Tenants had unauthorized individuals living in the property and they refused to either move the unauthorized individuals out or pay additional rent for them living in the property. Further, the tenants destroyed part of the property by taking down a beloved tree without authorization of the owner. They also stored a boat on the premises which they have refused to move on numerous occasions (the police have been called by the neighbors). They have also stored a vehicle on blocks on the front lawn. These events led us to begin eviction proceedings on behalf of the owner. Since the eviction proceedings have been initiated, the tenants have harassed our office with complaint after complaint and have made over 28 documented calls to our office maintenance line for numerous and oftentimes unfounded maintenance requests. The Tenants have also made numerous unfounded complaints to the city with regards to the property.

With regards to the hot water heater, we received the complaint that the hot water heater was failing on a Saturday evening at which time one of our vendors was dispatched to determine the problem. The problem was assessed by a reputable company who is licensed and insured. We first had to assess the damage to determine if the hot water heater needed to be replaced or repaired and to determine the exact cause of the problem. The week before, the Tenants submitted issues with the HVAC system not working. Each vendor reported the issues were due to a lack of proper care on the Tenants' parts and the fact that the Tenants had removed the HVAC filters altogether. We did move forward on a "fix" for the HVAC system and will have to replace the unit altogether because of this lack of care. It was ultimately determined by our vendor that it would be best at this time to replace the hot water heater as opposed to repairing it which the owner agreed to do and we replaced it as soon as feasibly possible. The job was ultimately done by Tuesday morning.
We pride ourselves in taking great care of our properties and our tenants to the best of our ability and strive to make each one of our homes one that we would live in, and this is no exception.
Initial Consumer Rebuttal /* (3000, 8, 2017/02/14) */
All tenants that live in the house r documented on lease. Everything that is maintenance issue we have reported has been due to normal wear and tear. Has to call the city over mold issue on Windows and wall's. Cause the the owner refused to solve issue. Call the city over stopped up drain and [redacted] was issue a citation from city Not fixing the drain until 7 days later. Yes we work for Brax . but we only authorized to fix what [redacted] approve on maintenance issue. They r slum Lord's hate to say it. The tree knocked over was from my truck when I back up my boat. Yes my boat is still in driveway .. Have never had citation issues from city for boat or car on blocks and never has police called. Have went pulled every call from my house and once never been called over my boat. The filters for A/c where remove from Rex there maintenance man .. A/C guy said this unit has never been cleaned and outside unit is the original unit when house was built.we have painted outside of the house free of charge as long [redacted] supplied the paint. Have text documented from [redacted] how awesome the paint job looks. The house was listed on Brax website for $650.00 previous tenants paid less then what were paying according to [redacted] friends who lives 2 doors down. Also find imporate for [redacted] to contact the same lady and feed her information about the eviction he filed over bogus statements. Ask [redacted] over and over what kind of tree it was and he refused to Tell us.. The only way the hot water tank got fix was there friend had to text [redacted] a nice text message how disappointed he was in [redacted] for taking care of his property. Have all pictures of mold issue on wall's and Windows . have pictures of sink stopped up for seven days . if needed the A/c guy will vouch for me Over the a/c. The clown who lives next door said this is first time in years that [redacted] have ever put in the money in the house . several neighbor's have said we are the quiets family to ever live there. Also [redacted] friends on that street who live there when he was a kid said his mother never feed them that [redacted] had to go meighnors and beg for food. They didn't quit understand the purpose of the tree cause of the way his mother treated him. Really feel Brax needs to be investigated on the way they handled there property.
Final Business Response /* (4000, 10, 2017/02/24) */
The Owners dispute the facts that the tenants state in their reply which is why there is an ongoing Eviction. The owners have evidence (written statements and photographic evidence) of the multiple violations of the lease, which is why the tenants are making numerous unfounded complaints against the Property Management Company and the Owner. The tenants' Agreement with the Property Management company was to maintain the integrity of the house including upkeep the house which includes changing filters when needed which was part of the Agreement of living in the home. Again, the tenants could not rent this house as a matter of course. We allowed them to rent as a favor because their credit was so low and they made several promises to us in exchange for renting the house to them. One of these promises and agreements was to maintain and upkeep the house. As addressed in an earlier reply, when the tenants complained of a hot water heater, we sent out properly licensed and insured maintenance men to determine the veracity of the complaint as we have had over 26 complaints from these tenants over a 5 month period of time (after we fired them for poor work and poor work ethics). When it was determined what the problem was, we had to order a new water heater which was installed as soon as feasibly possible. It had nothing to do with what the tenant likes to think was his phone calls to different people. If there was anything wrong inside the home, it was due to the lack of care of the tenant because they were responsible for the upkeep while living there and they were not taking care of it (bats inside the home, weeds and trash all over the yard, boats in the yard, cars on blocks, etc). All of these issues are being addressed by the Judge in the eviction lawsuit.
At this point in time, the tenants are lashing out in any way possible to try to harm [redacted], which is unfortunate and slanderous. The kind of statements that are being made are meant to be hurtful but in truth just show what kind of people we are dealing with and the amount of integrity they have.

In the lease that they signed with Brax Property Management and the owner of the property, it states that if they break the one year lease (07/29/2017 - 07/31/2018)  that they are responsible to "pay an additional two (2) months rent in advance if the original term was for one year period to...

break the lease. Landlord may, at its option, release Tenant from further liability for future rent hereunder by acceptance of the payment of the additional rent payments plus retention of the security deposit. Please see excerpt from lease agreement below that was signed by all parties. Page 6 and 7, item 27 of lease sates: 27. BREAKING LEASE. a. In the event all the Tenants wish to vacate the leased premises before the expiration of the term provided herein, Tenant must give Landlord thirty (30) days advance written notice and pay an additional two (2) months rent in advance if the original term was for one year period. If the original term was for a two-year period, then Tenants must pay an additional four (4) months rent in advance to break the lease. Landlord may, at its option, release Tenant from further liability for future rent hereunder by acceptance of the payment of the additional rent payments plus retention of the security deposit. This shall constitute a reasonable sum as and for liquidated damages in such even would be difficult, if not impossible, to ascertain. Landlord shall be deemed to have exercised its option in this regard only by accepting he payment and tendering a proper release form to Tenant. This clause in contingent upon Tenant surrendering the premises in a timely manner and in good condition, ordinary wear and tear accepted.

Initial Business Response /* (1000, 5, 2017/02/08) */
Contact Name and Title: [redacted] Owner/Partner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
We take safety and repairs very seriously and I have contacted the tenant about these issues personally. I want to get this worked...

out very soon and make the tenant happy.
I will let you know what we decide on.
Sincerely,
[redacted]
Owner/Managing Partner
Brax Property Management
Initial Consumer Rebuttal /* (2000, 7, 2017/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The maintenance staff came over and fixed my windows to where they would lock.
Final Consumer Response /* (4200, 26, 2017/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that Brax just works for the owner, however, the screens were not installed on my windows. [redacted] with Brax is trying to get the owners to put whole new windows on the house but we have had no response from them yet.
Final Business Response /* (4000, 31, 2017/06/07) */
We have been in communication with the tenant [redacted] about resolving this issue. We are at the mercy of the homeowner and we take these things very seriously. Our staff and the owner of the property have met [redacted] at the house and did a walk thru of the home. I understand the repairs [redacted] needs to be done the owner has agreed to do the repairs. I understand the repairs have been done but would like to know if they are not.
We strive to keep our tenants and owners happy and I hope this helps so we can resolve this situation.

Complaint: [redacted]
I am rejecting this response because:This is not what you stated when I bought the Warranties. If you had stated the limited nature of the warranty, I would not have purchased it.  The damage to the hood of the car, which is the bulk of the expense was caused by nature, not carelessness.  Since the warranty does not cover what was told to me upon purchasing the warranty, I would accept simply reimbursing me for the cost of the warranty, and I will pay any scratches on the car now and in the future out of pocket.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:David McDavid has not yet taken ownership to the fact that the warranty does not cover what they said.  This conflict has turned into a he said she said conflict. Unless David McDavid honors or refunds the warranty, I do not see this dispute getting resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because the tire was damaged at the time of purchase.  I noticed a low pressure indication the morning after I purchased the vehicle.  I did not report it immediately because I've always received excellent service from other Acura dealerships, so I had faith they would do the right thing and repair the damage.  I did report the damage when I was contacted by McDavid Acura about my license plates but they failed to record my feedback about the tire pressure.
Regards,
Thomas B[redacted]

The warranty does not cover scratches and the customer was never informed that it covers scratches to the vehicle.  There is not a warranty that we offer that covers scratches to the vehicle.  We will be happy to supply any documentation that is available to Mr. [redacted] showing exactly what is covered by the Protector Package that he purchased.