Del Sol Furniture

I apologize this took so longIt has proven a challenge to get a hold of Mrs [redacted] .After reviewing this with our customer service teamWe delivered this 08/She commented she was not happy with the bed so we scheduled a visit on 8/20/15, she confirmed the visit but she was not homeWe called her back on 08/21/to schedule again left a voicemailShe never called back after thatWe were waiting to schedule her.Once we received the complaint, we tried reaching out again on 9/and she picked upWe scheduled her for 9/15/Our process is to inspect the bed and determine what the issue is, however due to the level of frustration with the customer, we simply exchanged the bedThe bed she returned was not considered defective but we still exchanged itThe original bed she received was brand new and she was just not happy on how pouffy the pillow top wasWe had not responded as we have been trying to get a hold of her to confirm shes happy but again we cant get a hold of herOnce I got the reminder, I figured I would respond and say the bed has been exchangedThis issue should be resolved 100% as of 9/15/15.Thank you and if you have any other questions please contact me at [redacted]

Attached is all the documentation to explain what is going on with Mr [redacted] We do not have any record of the customer denying the original deliveryWe do not have any record of the customer reporting that his home had a fire or his furniture being damagedAttached you will find the signed invoice, the delivery ticket (no issues reported), and his finance contract (all in english) all signed by Mr [redacted] The customer got behind on his payments and our collections team tried working with himHe was unresponsive and eventually his account went to the legal departmentI attached the history the legal department has had with Mr [redacted] We presented our case in court and we were awarded the judgementYesterday was the first time he had his wages garnishedAs unfortunate as these situations are we do expect customers to full fill their finance contracts with usSometimes we have to take them to courtIf Mr [redacted] had denied delivery, we would not have left the furnitureIf Mr [redacted] had called our service department with issues with his furniture, we would have done right by himHe says to no loner have the furniture as he donated it.Please let me know if you have any other questions or concerns [redacted] Vice President [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can not speak for the attention to detail that your employee's have when people are calling in for something outside of a payment If you were to ask the drivers that went out to my house I am sure they will remember the incidentThey felt terribleI did have them call to refuse drop offApparently it was not a record of billing issues for your records so no one recorded anything down Is this my fault? I have also attached a fire claim from the owner of the rental property we were renting Please take notice of the date of the fireThen look at your documents for the date of delivery I think part of the problem is that your company only uses diligence to keep a record of paymentsNot customer requests and complaints Your response was the typical response coming from a business Again I will reiterate, None of this would have ever happened if your company would have stepped up and took responsibility from the get go and took the delivery back to your store As for the field collector that came to my residence in mid June of 2015, I explained to him that I just lost my Mother who Died on June 11, that I would need a few more weeks in order to get my finances together He got on the phone spoke with a young lady She literally hung up on me stating she will forward to collections This is the type of Customer service you pride your self on? My company would not be in business if we treated our clients in this mannerI am looking for is an apology from your company and you working with me under the circumstances If this is not possible to assist a combat veteran I will be very active with the organizations I am affiliated with and make sure they all know the customer service that your company providesI have also attached a copy of the Fire Record Request for the city of Phoenix I can not believe that you would think that someone would not be telling the truth on this The fire was on the News April 14th Family of five displaced after house fire Please let me know if we can work something outUnfortunately I was only renting this property for days so I did not have renters insurance Everything for me was a loss Regards, [redacted]

We reached out to ***We fixed the issue on Saturday 06/17/Customer is now happy with the situationThank you!

We are very sorry that the customer is going through a difficult timeWe definitely take this in to account and we have a stellar track record in customer service as well as helping our local community with many charitable contributions. Unfortunately, for this account to end up in our legal department and to get win a judgement, we have tried several times to work with the customerWe do not pass account over to the legal department as soon as they are lateWe work with our customers and we understand they go through difficult timesWe will never take a customer to court if they are in contact with us and they make payments based on the agreed terms with our collections departmentWe only go to court once customers are non responsive and fail to keep up with their payment agreementsThis is basically our last resortWe are very sorry for the tough situation Mr*** is going through but our credit contracts have deadlines and payments must be maid. We keep great records throughout our companyThere is no note on the delivery paperwork that Mr *** did not want deliveryWe can not leave product unless the customer signs for itHe simply did not have to sign and our team would of brought back the furnitureThis happens at times for many reasons and our team brings back the furnitureMost of the time this happens because the furniture was not what the customer expectedHowever the paperwork we submitted clearly shows Mr *** signed for the product and made no notes of any issue during deliveryFurthermore we do not have any record of Mr *** ever calling customer serviceWe keep very good records of that as well. We value every customer we have but unfortunately some customers feel that they dont have to pay for the product we have financed for themWe give them several months and several tries to catch up on paymentsIf they do not, then we have no choice but to go to courtI wish Mr *** would have reached out to us before this issue went to courtAt this time its in the courts handsThe court has decided that we did everything right and therefore Mr *** has to pay for the furniture that we deliveredWe have all the documentation to prove that as well as plenty of notes explaining everything we did before taking him to courtIm very sorry that it had to get to this as we are not in the business of taking our customers to court, however it happens when customers do not honor the contract they signedWe could have and would have helped Mr *** as much as we could have, before it went to courtI hope the Revdex.com understands the situation and I hope Mr *** believes me when I say that we tried very hard for several months to avoid courtUnfortunately garnishing his income was the last way to collect on this account

I apologize this took so long. It has proven a challenge to get a hold of Mrs. [redacted].After reviewing this with our customer service team. We delivered this 08/13. She commented she was not happy with the bed so we scheduled a visit on 8/20/15, she confirmed the visit but she was not home. We...

called her back on 08/21/15 to schedule again left a voicemail. She never called back after that. We were waiting to schedule her.Once we received the complaint, we tried reaching out again on 9/12 and she picked up. We scheduled her for 9/15/15. Our normal process is to inspect the bed and determine what the issue is, however due to the level of frustration with the customer, we simply exchanged the bed. The bed she returned was not considered defective but we still exchanged it. The original bed she received was brand new and she was just not happy on how pouffy the pillow top was. We had not responded as we have been trying to get a hold of her to confirm shes happy but again we cant get a hold of her. Once I got the reminder, I figured I would respond and say the bed has been exchanged. This issue should be resolved 100% as of 9/15/15.Thank you and if you have any other questions please contact me at [redacted]

Attached is all the documentation to explain what is going on with Mr. [redacted]. We do not have any record of the customer denying the original delivery. We do not have any record of the customer reporting that his home had a fire or his furniture being damaged. Attached you will find the...

signed invoice, the delivery ticket (no issues reported), and his finance contract (all in english) all signed by Mr [redacted]. The customer got behind on his payments and our collections team tried working with him. He was unresponsive and eventually his account went to the legal department. I attached the history the legal department has had with Mr. [redacted]. We presented our case in court and we were awarded the judgement. Yesterday was the first time he had his wages garnished. As unfortunate as these situations are we do expect customers to full fill their finance contracts with us. Sometimes we have to take them to court. If Mr [redacted] had denied delivery, we would not have left the furniture. If Mr [redacted] had called our service department with issues with his furniture, we would have done right by him. He says to no loner have the furniture as he donated it.Please let me know if you have any other questions or concerns. 
[redacted]Vice President[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can not speak for the attention to detail that your employee's have when people are calling in for something outside of a payment.  If you were to ask the drivers that went out to my house I am sure they will remember the incident. They felt terrible. I did have them call to refuse drop off. Apparently it was not a record of billing issues for your records so no one recorded anything down.  Is this my fault?  I have also attached a fire claim from the owner of the rental property we were renting.  Please take notice of the date of the fire. Then look at your documents for the date of delivery.  I think part of the problem is that your company only uses diligence to keep a record of payments. Not customer requests and complaints.  Your response was the typical response coming from a business.  Again I will reiterate,  None of this would have ever happened if your company would have stepped up and took responsibility from the get go and took the delivery back to your store.  As for the field collector that came to my residence in mid June of 2015, I explained to him that I just lost my Mother who Died on June 11, 2015 that I would need a few more weeks in order to get my finances together.  He got on the phone spoke with a young lady.  She literally hung up on me stating she will forward to collections.  This is the type of Customer service you pride your self on?  My company would not be in business if we treated our clients in this manner. I am looking for is an apology from your company and you working with me  under the circumstances.  If this is not possible to assist a combat veteran.  I will be very active with the organizations I am affiliated with and make sure they all know the customer service that your company provides. I have also attached a copy of the Fire Record Request for the city of Phoenix.  I can not believe that you would think that someone would not be telling the truth on this.  The fire was on the News April 14th 2015.  Family of five displaced after house fire.   Please let me know if we can work something out. Unfortunately I was only renting this property for 27 days so I did not have renters insurance.  Everything for me was a loss. 
Regards,
[redacted]

We are very sorry that the customer is going through a difficult time. We definitely take this in to account and we have a stellar track record in customer service as well as helping our local community with many charitable contributions. Unfortunately, for this account to end up in our legal department and to get win a judgement, we have tried several times to work with the customer. We do not pass account over to the legal department as soon as they are late. We work with our customers and we understand they go through difficult times. We will never take a customer to court if they are in contact with us and they make payments based on the agreed terms with our collections department. We only go to court once customers are non responsive and fail to keep up with their payment agreements. This is basically our last resort. We are very sorry for the tough situation Mr. [redacted] is going through but our credit contracts have deadlines and payments must be maid. We keep great records throughout our company. There is no note on the delivery paperwork that Mr [redacted] did not want delivery. We can not leave product unless the customer signs for it. He simply did not have to sign and our team would of brought back the furniture. This happens at times for many reasons and our team brings back the furniture. Most of the time this happens because the furniture was not what the customer expected. However the paperwork we submitted clearly shows Mr [redacted] signed for the product and made no notes of any issue during delivery. Furthermore we do not have any record of Mr [redacted] ever calling customer service. We keep very good records of that as well. We value every customer we have but unfortunately some customers feel that they dont have to pay for the product we have financed for them. We give them several months and several tries to catch up on payments. If they do not, then we have no choice but to go to court. I wish Mr [redacted] would have reached out to us before this issue went to court. At this time its in the courts hands. The court has decided that we did everything right and therefore Mr [redacted] has to pay for the furniture that we delivered. We have all the documentation to prove that as well as plenty of notes explaining everything we did before taking him to court. Im very sorry that it had to get to this as we are not in the business of taking our customers to court, however it happens when customers do not honor the contract they signed. We could have and would have helped Mr [redacted] as much as we could have, before it went to court. I hope the Revdex.com understands the situation and I hope Mr [redacted] believes me when I say that we tried very hard for several months to avoid court. Unfortunately garnishing his income was the last way to collect on this account.

Este review es para reconocer el trabajo de Raul Hernandez en Muebleria Del Sol Clearence Center. Raul nos ayudo muy amablemente con todo el processo en la compra de nuestros muebles. Con su paciencia nos ayudo a buscar los muebles a nuestro gusto y con su buen humor y actitud nos hizo todo el proceso mas facil.

Revdex.com Translation:

This review is to recognize the work done by Raul Hernandez of Del Sol Clearance Center furniture. Raul kindly helped us with the whole process in the purchases of our furniture. With his patience he helped us find the furniture to our liking and with his good spirit and good attitude he made the entire process easier.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I can not speak for the attention to detail that your employee's have when people are calling in for something outside of a payment.  If you were to ask the drivers that went out to my house I am sure they will remember the incident. They felt terrible. I did have them call to refuse drop off. Apparently it was not a record of billing issues for your records so no one recorded anything down.  Is this my fault?  I have also attached a fire claim from the owner of the rental property we were renting.  Please take notice of the date of the fire. Then look at your documents for the date of delivery.  I think part of the problem is that your company only uses diligence to keep a record of payments. Not customer requests and complaints.  Your response was the typical response coming from a business.  Again I will reiterate,  None of this would have ever happened if your company would have stepped up and took responsibility from the get go and took the delivery back to your store.  As for the field collector that came to my residence in mid June of 2015, I explained to him that I just lost my Mother who Died on June 11, 2015 that I would need a few more weeks in order to get my finances together.  He got on the phone spoke with a young lady.  She literally hung up on me stating she will forward to collections.  This is the type of Customer service you pride your self on?  My company would not be in business if we treated our clients in this manner. I am looking for is an apology from your company and you working with me  under the circumstances.  If this is not possible to assist a combat veteran.  I will be very active with the organizations I am affiliated with and make sure they all know the customer service that your company provides. I have also attached a copy of the Fire Record Request for the city of Phoenix.  I can not believe that you would think that someone would not be telling the truth on this.  The fire was on the News April 14th 2015.  Family of five displaced after house fire.   Please let me know if we can work something out. Unfortunately I was only renting this property for 27 days so I did not have renters insurance.  Everything for me was a loss. 

Regards,

Attached is all the documentation to explain what is going on with Mr. [redacted]. We do not have any record of the customer denying the original delivery. We do not have any record of the customer reporting that his home had a fire or his furniture being damaged. Attached you...

will find the signed invoice, the delivery ticket (no issues reported), and his finance contract (all in english) all signed by Mr [redacted]. The customer got behind on his payments and our collections team tried working with him. He was unresponsive and eventually his account went to the legal department. I attached the history the legal department has had with Mr. [redacted]. We presented our case in court and we were awarded the judgement. Yesterday was the first time he had his wages garnished. As unfortunate as these situations are we do expect customers to full fill their finance contracts with us. Sometimes we have to take them to court. If Mr [redacted] had denied delivery, we would not have left the furniture. If Mr [redacted] had called our service department with issues with his furniture, we would have done right by him. He says to no loner have the furniture as he donated it.Please let me know if you have any other questions or concerns. 

[redacted]Vice President[redacted]

We are very sorry that the customer is going through a difficult time. We definitely take this in to account and we have a stellar track record in customer service as well as helping our local community with many charitable contributions. Unfortunately, for this account to end up in our legal department and to get win a judgement, we have tried several times to work with the customer. We do not pass account over to the legal department as soon as they are late. We work with our customers and we understand they go through difficult times. We will never take a customer to court if they are in contact with us and they make payments based on the agreed terms with our collections department. We only go to court once customers are non responsive and fail to keep up with their payment agreements. This is basically our last resort. We are very sorry for the tough situation Mr. [redacted] is going through but our credit contracts have deadlines and payments must be maid. We keep great records throughout our company. There is no note on the delivery paperwork that Mr [redacted] did not want delivery. We can not leave product unless the customer signs for it. He simply did not have to sign and our team would of brought back the furniture. This happens at times for many reasons and our team brings back the furniture. Most of the time this happens because the furniture was not what the customer expected. However the paperwork we submitted clearly shows Mr [redacted] signed for the product and made no notes of any issue during delivery. Furthermore we do not have any record of Mr [redacted] ever calling customer service. We keep very good records of that as well. We value every customer we have but unfortunately some customers feel that they dont have to pay for the product we have financed for them. We give them several months and several tries to catch up on payments. If they do not, then we have no choice but to go to court. I wish Mr [redacted] would have reached out to us before this issue went to court. At this time its in the courts hands. The court has decided that we did everything right and therefore Mr [redacted] has to pay for the furniture that we delivered. We have all the documentation to prove that as well as plenty of notes explaining everything we did before taking him to court. Im very sorry that it had to get to this as we are not in the business of taking our customers to court, however it happens when customers do not honor the contract they signed. We could have and would have helped Mr [redacted] as much as we could have, before it went to court. I hope the Revdex.com understands the situation and I hope Mr [redacted] believes me when I say that we tried very hard for several months to avoid court. Unfortunately garnishing his income was the last way to collect on this account.

Working in the customer service industry myself and knowing that negative feedback is much more commonplace than positive, I am happy to give kudos to Del Sol Furniture. After doing much research on many furniture sites, I decided to make my purchase from Del Sol. The dining set was not stocked in any warehouse or showroom, so it was purchased site unseen. The saleswoman [redacted] was very helpful and even honored their commitment of beating competitors prices by 10%. The furniture came sooner than expected and was assembled and placed in my home.

After looking at the set, it became more and more obvious it was too small and we simply could not use it. After a week had passed, I finally called and told them my problem. They agreed to take it back for an inspection and possible refund. I started to get nervous. But, the furniture was accepted and we even found another dining set we liked and ordered as a replacement. Thank you to [redacted], the owner of Del Sol for his professionalism and willingness to make his customers happy. I can promise you that I will shop at Del Sol Furniture in the future.

Este review es para reconocer el trabajo de Raul Hernandez en Muebleria Del Sol Clearence Center. Raul nos ayudo muy amablemente con todo el processo en la compra de nuestros muebles. Con su paciencia nos ayudo a buscar los muebles a nuestro gusto y con su buen humor y actitud nos hizo todo el proceso mas facil.

Revdex.com Translation:

This review is to recognize the work done by Raul Hernandez of Del Sol Clearance Center furniture. Raul kindly helped us with the whole process in the purchases of our furniture. With his patience he helped us find the furniture to our liking and with his good spirit and good attitude he made the entire process easier.

Del Sol furniture is the place I would recommend to buy furniture from. The reason why is when I ordered my daughters furniture from them, I chose to pick it up. We took it home and a couple of the pieces were damaged. Right away we started to panic thinking they would blame us. I called and talked to [redacted], We had taken pictures of the damaged furniture. She asked me to send those to her. I sent them to her. Then she called me back and let me know that she would be ordering new furniture. She told me that my daughter could use the damaged furniture for now until the new furniture came in. She also told me that they would deliver the new furniture free of charge and would take the damaged furniture from me. The customer service was amazing. I really appreciate all they did to make this bad experience a good one. I would buy furniture from them again, and recommend them to friends and family.

Review: I had ordered furniture from Del Sol and placed a down payment on my furniture, I was told I would have my furniture with in a week. Later that week I called wondering about my delivery. They told me it would be another two to three weeks before it could be delivered. I then called back left a message stating if it could not be delivered any sooner to please cancel my order. I called them on April 14th 2014 to let them know that I had a house fire and we are not able to live in the home where the furniture was being delivered too. I was given the run around. Furniture arrived on April 15th the day after the fire in my home. I asked them if they could please bring the furniture back, The driver got on the phone and explained the situation to the office. Well to make a long story short the Delivery continued. The house was closed off by the fire department and we were made to stay in a hotel for 45 days. I had fallen behind in my payments due to the expenses of the hotel and getting a new place for my family. In the mean time I had let Del sol know my situation. I spoke with a manager there after I had been threatened with a law suit and explained to him the situation of Having the house fire Death in the family and delivery to a burned out house. I had no success,. I was told they were going through with the process even after I asked if I could give a lump down and continue payments of 200 per month till it was paid. This was not even heard nor was the circumstances behind it. My contract was written on a Spanish language document and I do not speak any Spanish. I am so upset with this company. I am now being garnished for something that they should have had the courtesy to take back to begin with under the circumstances. Funny thing is after we got our home and moved we ended up donating the furniture to goodwill here in Phoenix due to the smoke damage from sitting in the home.Desired Settlement: I feel as though since I had requested to have the furniture taken back before it was damaged and off loaded they should have honored that and took the furniture back before they offloaded it at the burned out home. I would not have this debt, I would not have them reporting negative comments on my credit report and I would not be going through this garnishment for Items they should have accepted back in the first place. I am looking for my bill to be reduced to nothing or reduced to a feasible amount of 500.00 since the furniture was destroyed by smoke. All around I had nothing but bad experiences from this company. with ZERO resolution

Business

Response:

Attached is all the documentation to explain what is going on with Mr. [redacted]. We do not have any record of the customer denying the original delivery. We do not have any record of the customer reporting that his home had a fire or his furniture being damaged. Attached you will find the signed invoice, the delivery ticket (no issues reported), and his finance contract (all in english) all signed by Mr [redacted]. The customer got behind on his payments and our collections team tried working with him. He was unresponsive and eventually his account went to the legal department. I attached the history the legal department has had with Mr. [redacted]. We presented our case in court and we were awarded the judgement. Yesterday was the first time he had his wages garnished. As unfortunate as these situations are we do expect customers to full fill their finance contracts with us. Sometimes we have to take them to court. If Mr [redacted] had denied delivery, we would not have left the furniture. If Mr [redacted] had called our service department with issues with his furniture, we would have done right by him. He says to no loner have the furniture as he donated it.Please let me know if you have any other questions or concerns.

[redacted]Vice President[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can not speak for the attention to detail that your employee's have when people are calling in for something outside of a payment. If you were to ask the drivers that went out to my house I am sure they will remember the incident. They felt terrible. I did have them call to refuse drop off. Apparently it was not a record of billing issues for your records so no one recorded anything down. Is this my fault? I have also attached a fire claim from the owner of the rental property we were renting. Please take notice of the date of the fire. Then look at your documents for the date of delivery. I think part of the problem is that your company only uses diligence to keep a record of payments. Not customer requests and complaints. Your response was the typical response coming from a business. Again I will reiterate, None of this would have ever happened if your company would have stepped up and took responsibility from the get go and took the delivery back to your store. As for the field collector that came to my residence in mid June of 2015, I explained to him that I just lost my Mother who Died on June 11, 2015 that I would need a few more weeks in order to get my finances together. He got on the phone spoke with a young lady. She literally hung up on me stating she will forward to collections. This is the type of Customer service you pride your self on? My company would not be in business if we treated our clients in this manner. I am looking for is an apology from your company and you working with me under the circumstances. If this is not possible to assist a combat veteran. I will be very active with the organizations I am affiliated with and make sure they all know the customer service that your company provides. I have also attached a copy of the Fire Record Request for the city of Phoenix. I can not believe that you would think that someone would not be telling the truth on this. The fire was on the News April 14th 2015. Family of five displaced after house fire. Please let me know if we can work something out. Unfortunately I was only renting this property for 27 days so I did not have renters insurance. Everything for me was a loss.

Regards,

Business

Response:

We are very sorry that the customer is going through a difficult time. We definitely take this in to account and we have a stellar track record in customer service as well as helping our local community with many charitable contributions. Unfortunately, for this account to end up in our legal department and to get win a judgement, we have tried several times to work with the customer. We do not pass account over to the legal department as soon as they are late. We work with our customers and we understand they go through difficult times. We will never take a customer to court if they are in contact with us and they make payments based on the agreed terms with our collections department. We only go to court once customers are non responsive and fail to keep up with their payment agreements. This is basically our last resort. We are very sorry for the tough situation Mr. [redacted] is going through but our credit contracts have deadlines and payments must be maid. We keep great records throughout our company. There is no note on the delivery paperwork that Mr [redacted] did not want delivery. We can not leave product unless the customer signs for it. He simply did not have to sign and our team would of brought back the furniture. This happens at times for many reasons and our team brings back the furniture. Most of the time this happens because the furniture was not what the customer expected. However the paperwork we submitted clearly shows Mr [redacted] signed for the product and made no notes of any issue during delivery. Furthermore we do not have any record of Mr [redacted] ever calling customer service. We keep very good records of that as well. We value every customer we have but unfortunately some customers feel that they dont have to pay for the product we have financed for them. We give them several months and several tries to catch up on payments. If they do not, then we have no choice but to go to court. I wish Mr [redacted] would have reached out to us before this issue went to court. At this time its in the courts hands. The court has decided that we did everything right and therefore Mr [redacted] has to pay for the furniture that we delivered. We have all the documentation to prove that as well as plenty of notes explaining everything we did before taking him to court. Im very sorry that it had to get to this as we are not in the business of taking our customers to court, however it happens when customers do not honor the contract they signed. We could have and would have helped Mr [redacted] as much as we could have, before it went to court. I hope the Revdex.com understands the situation and I hope Mr [redacted] believes me when I say that we tried very hard for several months to avoid court. Unfortunately garnishing his income was the last way to collect on this account.

Hi, I recently purchased a bedroom set at del sol furniture they offer great customer services as soon has you walk in the door. They are very friendly and professional, the prices are amazing I will totally recommend family and friends to purchase their furniture at del sol. I got my furniture delivery and set up for a low price. I am really happy with my bedroom set and most of all is something I can afford and didn't go over my budget. From a very happy customer [redacted] :-)

Today I went to del sol furniture with my mother, we were looking for a bedroom set and decided to go there since she already has an account opened within their company. The sales representative was the absolute nicest person to work with. but once we went up to the receptionist and wanted to make a payment towards the bedroom set she was the absolutely the most disrespectful, very rude, impolite, and unfriendly person there. After making the payment she just threw the receipt at me and left it at the table. That has been the worst customer service experience I have ever had in my life. Being that my mother has had this account before she does make payments monthly within their company. This is not the first time that the payment receptionist is rude to my mother nor myself. I am really upset because its not the first time and we have told employees about our complains, and nothing has been done about it.