Del's Appliance Heating & Cooling

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Regarding Ms *** Complaint # ***The initial phone call from Ms***'s warranty company, stated that the gas company had red flagged several areas in her heating system because of leaks They asked us to go assess the situation, and report back our findings We did so, obtained permission to repair and or replace what was needed We sent a tech out and repaired several leaks using approved pipe thread putty (also referred to as pipe dope) we at no time used plumbers putty When we left, there was one pipe that was not replaced, and it was the one coming directly out of the meter The technician wanted to contact MGE to see if we had permission to remove this pipe as it was directly attached to the meter By the next day, Ms*** had contacted the warranty company with her complaints, and they reassigned the claim before we could complete what was needed At no time was there gas to her house, as MGE had shut it off, and had to approve it being turned back on by them

Again, as stated before all contact was severed with the ***s per their home warranty company A lot of the information that I have spoken of came directly from the warranty company, who stated to me on a recorded line that the ***s wanted the kw heat strips We did not order the unit, it was based on the company that came out prior to us, and we were asked to install because their prices were so high So to say that we ordered a 5kw heatstrip is completely wrong As for charging $for electrical modifications you are again wrong We charged $for those As for calling the technician lazy etc your husband had a phone conversation with me while the tech was there, asking me to charge less money, and in the same phone call, told me how nice a job the technician had done I also gave a 10% discount at that time.Yes I was not there to know if your husband assisted, I can only take the word of my technician, just as you are responding to what your husband has said. I am sorry you are dissatisfied with your service, however you or your husband agreed to every modification that was charged prior to the work being done That was approved on a recorded line through your warranty company, before it ever came to this office.

Regarding Ms *** Complaint # ***The initial phone call from Ms***'s warranty company, stated that the gas company had red flagged several areas in her heating system because of leaks They asked us to go assess the situation, and report back our findings We did so, obtained permission to repair and or replace what was needed We sent a tech out and repaired several leaks using approved pipe thread putty (also referred to as pipe dope) we at no time used plumbers putty When we left, there was one pipe that was not replaced, and it was the one coming directly out of the meter The technician wanted to contact MGE to see if we had permission to remove this pipe as it was directly attached to the meter By the next day, Ms*** had contacted the warranty company with her complaints, and they reassigned the claim before we could complete what was needed At no time was there gas to her house, as MGE had shut it off, and had to approve it being turned back on by them