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Del's Automotive Service

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Del's Automotive Service Reviews (1)

We sent our response via fax on Friday, Aug 7th
Revdex.com RE ID *** To whom it may concern: I am writing in response to a customer complaintI have been repairing this customers vehicles since without incidentSince she has been a customer, I also let her charge
and make payments without charging interestI have always been aware of this customer's budget and only fixed what was absolutely necessary to keep her on the roadIn 2006, I installed a rebuilt engine in her Bronco III have repaired the Bronco II and her other vehicle in the meantimeIn 2012, she brought the Bronco II into my shop overheating with water and oil leaksI replaced the heater core (obvious leak), but the vehicle still overheated and had other leaksI told the customer that I would check into warranty by the engine builderBeing the engine was close to seven years old, the engine builder declined to provide a warrantyConsequently, I rebuilt the engine that was installed in with the necessary parts to do soAfter I rebuilt the engine, the vehicle ran: No leaks, no overheatI also replaced the p/s pump due to leaks and the muffler and pipe due to rotThough the vehicle is in running condition and has been driveable, it misfires on two cylinders at an idleI have tried to repair with different parts to no availI have not charged the customer for parts and labor for this issueAll the while the Bronco has been at my shop, I have continued to repair her other vehicle and keep her on the road as I'm aware she needs a vehicle to run her businessIf repairs were lengthy, I always provided her a loaner car, as I do with all my customers if it is availableI was served with a stop work order on June 24, and I have not touched the vehicle sinceI was caught off guard by this since the customer would bring in her other car for repairs all the while I had her BroncoShe would ask about It and I'd tell her what was happening and everything seemed fineAfter being served with a stop work order, I tried to contact the customer through phone and email to try to understand the situationShe refused to speak with me or stop by to talk about the situationYes, some things are not intact, such as the door panels to repair windowsI asked if I could at least put the door panels on, and she said noI have not charged for my work for the windows this time because I had just recently worked on themShe asked me to put together a bill that I thought was fair and demanded to pithe Bronco on July 10, I put an itemized bill together that came to $and In an effort to amicably resolve this matter, I would accept half of that amount ($1828.74) and consider the Bronco to be paid in fullSince there was no warranty, I feel that this is very fairIt's very hard to warranty something dose to seven years oldIt Is available to pianytimeEarlier I stated that I let this customer charge and make paymentsHer last payment of $paid in full all of the previous completed and billed jobs on her accountIt did not cover the brake job on her Blazer that was in the shop when she brought in that check or the BroncoThey were not completed jobs at the time and therefore, not on her statementI also did not 'stall' giving her vehicle backOnce I was threatened with complaints to Revdex.com, the State, etc., I felt it was in my best interest to have my attorney review and advise this situationI take pride in my work and reputation and will continue to do soI have enclosed copies of email exchanges, invoices, statement of pay history and the letter she received from me through certified mail
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

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Address: 6540 NE Newton St, Suquamish, Washington, United States, 98392-9521

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www.delsautomotive.com

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