[redacted] purchased an pre-owned Ford [redacted] from us in October After some time, around June of 2014, she experienced a transmission shift issueThe concerns were covered under factory warranty and she was given alternate transportationOur original repair did not fully correct the concernShe brought the vehicle back again and was given a loanerShe expressed to us that she really didn’t like the [redacted] and actually liked the loaner vehicle, a Ford [redacted] We had talked about a deal, trading in the [redacted] and purchasing the [redacted] We came to an agreement and set up a delivery timeJust prior to the [redacted] delivery, During testing required by Ford, a fluid failure occurred and there was a loss due to fireWe took total responsibility for the lossSince the issue with the [redacted] is between [redacted] and us, we opted to make the customer happy and deliver the vehicle she wanted If you have any other questions please contact me directly Thank You [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want the dealership to admit they gave me information and intentionally lied to me to get me to purchase another vehicle from themThey knew full well if I had known my first vehicle had been totaled in a fire caused at their service center, that I would have taken my money somewhere elseThis dealership has gone out of their way to lie to me and I won't let it happen to someone elseI want a formal apology in writing and until that happens I will continue to fight for the truth Regards, [redacted]
Have experienced terrible service for both my personal and company vehiclesTheir service department is a joke and their sales team is a bunch of con-artistsTry to sell you something on the opposite spectrum of what you're looking for, then take you on a test drive and ask you drive to their house so they can sell parts they had listed for sale on [redacted]
[redacted] purchased an pre-owned Ford [redacted] from us in October After some time, around June of 2014, she experienced a transmission shift issueThe concerns were covered under factory warranty and she was given alternate transportationOur original repair did not fully correct the concernShe brought the vehicle back again and was given a loanerShe expressed to us that she really didn’t like the [redacted] and actually liked the loaner vehicle, a Ford [redacted] We had talked about a deal, trading in the [redacted] and purchasing the [redacted] We came to an agreement and set up a delivery timeJust prior to the [redacted] delivery, During testing required by Ford, a fluid failure occurred and there was a loss due to fireWe took total responsibility for the lossSince the issue with the [redacted] is between [redacted] and us, we opted to make the customer happy and deliver the vehicle she wanted If you have any other questions please contact me directly Thank You [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want the dealership to admit they gave me information and intentionally lied to me to get me to purchase another vehicle from themThey knew full well if I had known my first vehicle had been totaled in a fire caused at their service center, that I would have taken my money somewhere elseThis dealership has gone out of their way to lie to me and I won't let it happen to someone elseI want a formal apology in writing and until that happens I will continue to fight for the truth Regards, [redacted]
Have experienced terrible service for both my personal and company vehiclesTheir service department is a joke and their sales team is a bunch of con-artistsTry to sell you something on the opposite spectrum of what you're looking for, then take you on a test drive and ask you drive to their house so they can sell parts they had listed for sale on [redacted]