Delaney Chevrolet Buick Honda Hyundai Subaru

Review: The day I purchased my car my salesman said he wanted me to be able to benefit from the clearance sale with exceptional financing. I told him that I didn't have my insurance check yet from my car insurance company....my car was totaled from an accident. He spoke with the finance manager, Joe P[redacted], who advised him to t[redacted] me that he would have me write a check made payable to Delaney Honda for $6,000 and it would be held. That's exactly what I did and I watched Joe put it in a red envelope marked "Hold". The agreement was for 2 weeks. I was in constant contact with Joe. I called Joe on Wednesday August 10th to inform him that my insurance company sent me a check for $5,000 and that I could send him a check for that amount. My insurance company informed me that they withhold 20% until they receive the car title. We agreed that I would do that and that Joe would shred the check for $6,000. I went to my bank the same day to deposit the insurance check and get a bank check for $5,000. The bank informed me that they must put a 48 hr. hold on the check until the funds clear. Joe said that he thought that would happen and that he used to formerly work for a bank. I have a paper from the bank showing delayed funds. We agreed that I would go to my bank first thing Friday morning , 48 hr. later, to get the $5,000 bank check. I did go to the bank and when the t[redacted]er checked my bank account she informed me that the $6,000 check that I wrote to be held was cashed bouncing my mortgage, a loan , and my home security payments. I was overdrawn by $1,000 !! I called Joe Monday evening, my first opportunity to do so because of my work schedule and not having access to a phone during the day. I explained to him what had happened. His response, "You're kidding me, I told them to hold that check. I am so sorry and I will make it right. We'll cut you a check to cover the $1,000 plus any overdraft fees. This shouldn't have happened.I will get in touch with my General Manager, explain what happened and have a check cut. You can pick it up tomorrow morning. I will call you back this evening". I never got a call back. Joe also gave me his personal c[redacted] phone number to call him Tuesday morning. I called Joe Tuesday morning, no answer and no return call. I explained that I was feverishly trying to find the funds to replace into my checking account. Still no response from anyone at Delaney Honda. I consider this an unfair business practice. It will be 1 week until I receive the remainder insurance funds. The state has the car title to be released. This was all discussed and agreed upon at the time of purchase.Desired Settlement: I want monetary compensation.

Business

Response:

To whom it tmay concern:Delaney Honda has been in contact with [redacted] and has resolved the issue in question. Delaney Honda did mistakenly cash [redacted]'s check by mistake before the agreed upon date due to the fact that Mr P[redacted] failed to notify our office to not cash the $6000 check. We sincerely apologized to [redacted] and have agreed to provide her with our polysteel protectant for an area of her car that was damaged. This was done at no charge along with Delaney covering the cost of an antifreeze flush that was requested by [redacted]. I personally have spoke to [redacted] and she assured me that everything was handled in an acceptable manner and that she was very happy with the way everything was addressed. Again, we apologize for our error in cashing her check earlier than the agreed upon time. We hope that this resolves this matter and will continue to follow up with [redacted] to make sure that everything is satisfactory.Barre B[redacted]General ManagerDelaney Automotive Group

Review: I had a vehicle at this business for an insurance claim. The damage that they were supposed to repair included painting a hood, fender,and a door. Also a windshield and some interior work. After being promised a 30 day timeline I finally received my vehicle 62 days after it was dropped off. When the walk around was done the manager just handed me my keys and left because it was 5:00 PM and his work day was done. I brought it back to the due to the fact it was missing multiple bolts and pieces under the hood and dash. Also the seats and head liner were torn and not replaced. I had mentioned that these needed fixed but they said they would not fix them due to the face they could not prove that I had not damaged the seats in the 15 hours since I had picked it up the first time.Desired Settlement: I would like the paint issues fixed on the vehicle, the missing parts replaced and the vehicle to be put back to the way it was before it was taken to them.

Business

Response:

Thank You for notifying us of the concerns of [redacted] and [redacted] -l[redacted].In response to the complaint about neW tires being put on their newly purchased Honda FitPlease find documentation that in preparation for the car being sold to The [redacted]’s, Delaney Honda did purchase andreplace 2 front tires on the Honda Fit while moving the 2 Tires that were on the front to the rear of the car. (The tiresthat were moved still had an acceptable tread depth to pass Honda certification requirements as well as PA StateInspection). We also provided a vehicle alignment which is part of the Honda Certification process, This alignmentshould allow the tire to wear evenly and not prematurely.The customer states that after 4000 miles they brought the vehicle in and requested new tires due to fact that the tiresthat were “old”- We did explain that we could not offer them tires at No Charge due to the fact that the tires werewithin Honda Specifications at the time of the vehicle sale. The customer’s only solution was for us to give therm tires forfree... uUnfortunately we could not accommodate their offer, We did offer to replace the tires for a reasonable cost, but atthat point the customer chose to go to Walmart and have the tire/tires replaced there,In response to the part of the complaint where the customer states that we “didn’t care”, I would just point out the factthe we take part and follow a very strict Honda Certification program that ensures that our customers purchase qualitypre~owned cars that go through an extensive pre delivery inspection process We do this to ensure that our customersare safe, happy and satisfied with their purchase...because we definitely do carel!In closing, regardless of right or wrong, I feel that it is my job to try and make every customer satisfied with theirexperience with our organization. With that being said I would certainly welcome a “sit down” or phone call from the[redacted]’s to see if there is something we can do to make this situation better in some way. I look forward to any feedbackor recommendations that you may have to help us improve on our processes and help maintain more long term happycustomers.Sincerely,[redacted]General Manager,

Review: My wife and I purchased a car from Delaney Chevrolet in

Indiana, PA about four months ago. The

car is a 2011 Chevrolet Cruze Eco and it came as "Certified Pre

Owned". The car had 47,000 miles on

it and came with a GM Warranty and we opted to buy an extended warranty to

100,000 miles just incase anything ever happened. In order for the car to be listed as

Certified Pre Owned, the dealer told us that it passed a 172 point inspection

which let us rest easy for our first car purchase ever.The day that we drove the car home we noticed a large cloud

of smoke coming out of the exhaust intermittently and noticed the car driving

strangely. When the car was parked we

noticed a large puddle of oil underneath We didn't drive the car much, and called

Delaney to get it serviced to fix the problem.

I expressed my concerns that the Turbocharger was about to go in the car

and that I thought it needed replaced.

Mind you, this was before we even made our first car payment!Delaney replaced the intake manifold and sent the car back

to us. On the drive home, the same thing

happened. A huge cloud of smoke spewed

from the exhaust and the car started running strangely, accompanied by a huge

puddle of oil underneath the car. So,

the car went back to the dealership yet again.

Delaney told us that nothing was wrong with the car and that the oil

leaking was "residual oil" so they cleaned the motor and sent us on

our way. On the drive home, the same exact thing happened again, oil

leak in the driveway as well. We called

Delaney and had the vehicle serviced, again.

I again expressed my concerns about the Turbocharger needing replaced

and they ignored my concerns. They did,

however, note in the receipt that the customer had concerns about the Turbo,

but they didn't check the turbo as per their notes. This time, they told us that when they

replace the intake GM told them they must replace the cam cover as well and

that they forgot to replace the cam cover the first time. So, they replaced the manifold and cam cover

and sent us on our way. The car, yet

again spewed smoke and ran bad. This

time, the oil leak was fixed, so we thought we were in the clear.A few days ago, the car started running horribly and the

motor was clunking and the turbocharger was not working at all. The check engine light came on and we took it

to Auto Zone to get it checked. They

said that it had a cylinder 2 misfire and that the turbo was not functioning properly. I checked the oil and saw that it was very

low and filled it up. On the drive home

(about 2 miles) the car was smoking continuously as if a cloud was following

me. There was more smoke than I've ever

seen coming from any vehicle, ever. I parked the car and checked the oil and it was empty. From the auto store to my house, all of 2

miles, the car burned every drop of oil that was put into it. We called Delaney and told them that the car

would no longer start and that the motor was in desperate need of help. I explained to them that the turbo had been

blown and that I had told them this 3 months ago and they didn't fix it, so now

it's not running.Delaney sent a tow truck to pick up our car and dropped off

a rental vehicle. Before they sent the

tow truck, I explained to them that there is an ignition interlock device installed

in the car and that it would need to be blown into in order to run any tests on

it and they told us that as long as there were extra mouthpieces for their

technicians to use, that would be fine.Once the car got to the dealer, their attitude changed. They told us that none of their technicians

wanted to blow into the device and that they couldn't make them blow into

it. The next phone call they changed

their story and said that it's "against policy" for their technicians

to blow into the device and told us that if we wanted it serviced we would have

to drive to the dealer in order to blow into the device.My wife drove 45 minutes to Delaney and blew into the device

and the car wouldn't start. After

attempting to start it again, it turned on and the technician immediately told

my wife to turn the vehicle off and said "Yeah, this isn't going

anywhere". So, my wife drove 45

minutes back to our house. She wasted

over 3 hours of her day between driving and being at the dealer, for absolutely

nothing. We were advised that any time

the vehicle needed moved or started, we would have to drive up there to do so.We contacted a few dealers local to us to make it easier to

drive to the vehicle to blow into the device and none of the dealers wanted to

help us because they "didn't want to clean up someone else's

mess". They told us to keep it at

the dealer we bought it from and have them do the work for us.My wife contacted GM directly, and the woman she spoke to

told her that they do not have a policy stating that their technicians cannot

blow into the device and has been working with us to rectify the situation

since then, but nothing has happened as of yet. We have had the car for 4 months, have had it serviced 4

times, and have only put 2500 miles on it since purchasing it. This is absolutely ridiculous and Delaney has

not made this situation right by simply fixing the car. Instead, they tried (in my opinion) to save

time and money and chose not to fix the turbo and now the motor and turbo will

need replaced. The certified pre owned

label has no meaning in this situation.

If it passed their "172" point inspection we wouldn't be in

this situation. If they replaced the

turbo like I advised them to, we wouldn't be in this situation.We went from being proud and excited about purchasing a

$17,000 car to having the whole situation turn into an absolute nightmare. Today, they contacted us stating that they

want the rental vehicle returned by tomorrow 10/23/2015 at noon. So now, we aren't going to have two vehicles

for us to get to and from work and live daily life.We do not know where else to go or what else to do. Please help us end this horrible nightmare

and get our $17,000 clunker back on the road again. I thank you very much for taking the time to

read this and I hope that we hear back from you on this matter. Please contact me via e-mail or by cell phone

if you have any questions. My cell phone

number is 724 980 8944 and my name is Donald Truffa.Desired Settlement: Repairs

Business

Response:

Yesterday we received the vehicle back from the customer after they had the interlock removed. As per the GM case they needed to have that removed for us to repair and rule that out as a problem. It is currently in the shop being diagnosed for the repair. The vehicle is under warranty and we are repairing as per GM Tech assistance lines. We have the customers concerns and problems verified and are currently repairing the vehicle for the customer. We will be keeping customer informed throughout the process.