Delaware Life Insurance Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I did receive payment from Delaware Life on March 17. The amount was automatically deposited into my checking account. Then on March 17 (the same day)  the amount was  withdrawn by Delaware Life. Then on March 21, 2016, Delaware once again deposited a payment into my checking account. Then on March 22, 2016, they withdraw the same amount from  my checking account.  The issue has not been resolved because Delaware has withdrawn both payments from my checking account. I did receive a letter from Delaware dated March 18, 2016, where they indicated that they had successfully processed my March payment and that my next payment is scheduled for April 1. Unfortunately the money I received from Delaware was withdrawn without my knowledge.. This has caused emotional stress and a financial hardship on my family. I believe Delaware is acting in bad faith by withholding my annuity benefits.
Regards,
[redacted]

We are writing in response to the Bureau's November 12, 2015, inquiry and November 223rd follow up correspondence regarding our processing of a claim. Paperwork for this claim remains incomplete. Although Distribution at Death forms have been submitted by the decedent's 3 children, the children are...

not listed as beneficiaries. The designated beneficiary for the contract is a trust. To date, we have received a Trust Verification Form signed jointly by the appointed Trustees. However, the following paperwork remains outstanding. Form W-9 for the Trust signed jointly by the appointed Trustees.Distribution at Death Option Form completed on behalf of the Trust and signed jointly by the appointed Trustees. Upon receipt of these documents in good order, we will be happy to remit payment to the Trust for the claim proceeds. if you have any questions, please contact me directly by phone at [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

December 4, 2017 Revdex.com [redacted] [redacted]  RE:      Case No. [redacted]             Dear Sir or Madam: We are writing in response to the Bureau’s recent inquiry regarding the above...

referenced case.  Thank you for the opportunity to respond.  We have reviewed the concerns expressed and regret the inconvenience the client has experienced.  Our commitment to customer service and satisfaction has always been our highest priority along with the privacy of our clients’ personal information.  Therefore, to address this matter in full, we will communicate directly with the consumer. We hope this response proves satisfactory to the Bureau, but, if questions remain, please contact me by phone at ([redacted], by fax at ([redacted], or by [redacted], attention [redacted].  Sincerely, [redacted] Customer Relations

We are writing in response to your inquiry regarding Revdex.com file no. [redacted] and the above referenced contract. We have reviewed our files and determined that on June 26, 2015, we remitted payment to [redacted] in the amount of $498.20, which represented monthly payments due her from February 1...

to June 1 of 2015. Ms [redacted]’s monthly payments of $99.64 began on July 1, 2015. We regret the delays that Ms [redacted] encountered, but we did not have an up todate address for Ms [redacted], nor had we been informed of her name change. Once contract was established, it required several written and verbal communications in order to secure accurate information and proof of identity. Copies of our correspondence are enclosed. We hope this fully addressed the Bureau's concerns. A follow up letter will be sent to the complainant at the Bureau’s request. If you have any questions please contact me by mail at [redacted] or by phone or fax at the numbers above. (phone extension: [redacted])