Delaware Modern Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below per my conversation on the phone, please add to complaint: Complaint ID: [redacted] I am still seeking a refund from [redacted] ***'s office for the work which failed and had to be redone Please add this to my response to [redacted] ***'s office: It makes absolutely no sense that a permanent crown would be placed with a temporary cement The procedure with a crown(I have had them in the past) is to have a temporary crown placed on with temporary cement They make a mold for the permanent crownThen you come back, the temporary crown is removed, and the permanent Crown is inserted with permanent cement If [redacted] did otherwise, it was highly unusual and probably bad dental practice I was never informed if in fact that is what was done, and was under the impression that part of my work was complete I almost choked to death on the crown when it came off You can tell [redacted] if she continues to lie her way out of this, I will go to the Delaware licensing Board, where a fellow dentist can review her highly irregular procedures for pubic safety and ethics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe doctor is lying The Crown was cemented in with regular cement, not temporaryI was NEVER asked to come in again for that particular problem My new dentist said it failed because of the way it was placed in He never saw any temporary cement Crowns should last 10-years I continued on with my work with other dentists, and kept my regular appointments and check ups I left [redacted] because she told my wife who also went to her that she had a cavity My wife has never had a cavity in all her years on this earth My wife confirmed with another dentist that this was a trumped up diagnosis to run the bill upI never yelled at anyone until the office manager mocked me because I was mumbling Her description was also a lie Have them produce tapes of the phone call to prove what they are saying They claim they record the calls You will see her mocking me within the first minute of the call I had no time to yellShe was being rude to send me away, and they had no intention of fixing their bad work

This letter is in reference to the response made by the patient.At our office,we do not daim or have any system that states we record any phone conversationThe patient spoke with a front desk receptionist for at least 2-minutes (yelling) before she was completery uncomfortable and transferred to the office manager.We offered for the patient to come in to our office the same day he calledThe patient had not been to our office in yearsThe patient states he kept up with his other work and cleanings at another office for the years in between seeing us and his crown falling offAt any time in between there, why was the crown "issue" not addressed if he was told it was not put on correctly?Still, to this day, If the patient were to call In reference to a crown that there was a problem with, we would still offer to see himPatient was never denied services or treatment in our officeFor us to diagnose whether or not the crown Is believe to be a "falling crown", we would need to see the patient first prior to making this decision.As far as addressing the wife's concerns and why they were brought up is a moot pointThey are irrelevant, and a matter of opinion, to the claim at hand

I recently went to Delaware Modern Dental for the first time, after the practice was highly recommended to meI was so impressed with Dr May & the office staffI was warmly greeted upon arrivalI was taken right on timeI am usually nervous in the dentist office, but Dr May explained, step by step, what she was doing & she put me totally at easeI had the very very best teeth cleaning I have ever hadIt didn't hurt & it was so easy I went back for another visit because I had to have a cavity filledI had the same great experienceDr May really listened when I said it takes a long time for the novacaine to workMy cavity was filled & my tooth feels great I would highly recommend Delaware Modern DentalA great dental office

I am writing this letter in response to a letter we received in the mailID ***.The accusations of the patient are not only but inaccurate.The Patient was seen in our office for an initial appointment in At that time it was discussed that the patient needed a crownThe
Patient then set up an appointment to come back for a crown preparationJust like with any other appointment, we prep the crown at one visit then a patient comes back for a final insert about weeks laterOn 4/26/Patient was seen in our office for the crown insertAt that time he was having other oral hygiene issues and both the Doctor and Patient decided to put the final crown in with temporary cement and he would return for a permanent Insertion of the crown (permanent cement) at a later dateThis was back In and Patient had never returned for the permanent cement, as was agreed upon.On 8/31/the Patient called the office and spoke with the receptionistWhen he called, he immediately informed the front desk that he had already been to another officeHe stated his crown had come off and needed to be recemented back onAt that appointment with the other doctor.Patient stated The other Doctor's opinion was that the crown was not put on correctly (see above that it was only inserted with temporary cement and Patient never came back as instructed for permanent cementation)Per The other doctors staff (read from their chart notes), they told the Patient there was a cavity where the crown was supposed to be(It was never specified how long the crown had been off for) Patient wanted to be seen here in our office again for *** *** to look at the crown and "fix it" per a matter of opinion from the other Doctor)The front desk receptionist at Delaware Modern Dental went through the standard proto call for any patient.We asked if he had insurance now to update our patient filesPatient explained to us that no he did not have InsuranceWe explafned that for him to come in and for us to take a look to see what was going on, our exam and x-ray fee would be $Let me remind you the Patient had not been in for yearsAT THAT POINT the Patient started yelling and ACCUSING our office of not guaranteeing our workWe told the patient we could have seen him as soon as that dayThe front desk staff then transferred the Patient to the office managerShe got on the phone and asked how she can help himHis immediate response was "Yeah, you can help me by guaranteeing your work"She asked what that meant and if he could please explain the situationHe started out by saying his crown had been off and he called to set an appointment with the other Doctor's officeShe asked how long his crown had been off for and he stated that was irrelevantShe then asked if the whole tooth came off with the crown or if he was experiencing any painHe then stated he did not have any painAt that point he started yelling again about the fee to come in and be seenThe office manager at that point asked for him to please repeat himself (since he was yelling and being irrational on the phone she could not understand him, but not ONCE was that ever said to him)He responded with "excuse meYou can't hear me? Maybe because something is missing from my mouthI'm not used to something being missing like thisWhat am I mumbling? Is that what you are saying?" At that point the office manager explained to him that yes, it was very hard to understand himPatient was acting completely out of line towards the staff at Delaware Modern DentalThey were completely helpful and willing to address his concerns as soon as that day even though he did not call right away when the problem had come upThe office manager asked if the patient wa nted to repeat what he had just said and he shouted "NoNot until you apologize to me"The office manager did not quite understand what she was apologizing for and explained that she didn't understand and they would be willing to work with the patient.*** *** stands very proudly behind her workWhen a patient comes into her office there is always a plan of action and a follow upIn this instance, the patient did not follow up like he was instructed to.If you have any further questions, please contact our office

I am writing this letter in response to a letter we received in the mailID ***.The accusations of the patient are not only but inaccurate.The Patient was seen in our office for an initial appointment in At that time it was discussed that the patient needed a crownThe Patient
then set up an appointment to come back for a crown preparationJust like with any other appointment, we prep the crown at one visit then a patient comes back for a final insert about weeks laterOn 4/26/Patient was seen in our office for the crown insertAt that time he was having other oral hygiene issues and both the Doctor and Patient decided to put the final crown in with temporary cement and he would return for a permanent Insertion of the crown (permanent cement) at a later dateThis was back In and Patient had never returned for the permanent cement, as was agreed upon.On 8/31/the Patient called the office and spoke with the receptionistWhen he called, he immediately informed the front desk that he had already been to another officeHe stated his crown had come off and needed to be recemented back onAt that appointment with the other doctor.Patient stated The other Doctor's opinion was that the crown was not put on correctly (see above that it was only inserted with temporary cement and Patient never came back as instructed for permanent cementation)Per The other doctors staff (read from their chart notes), they told the Patient there was a cavity where the crown was supposed to be(It was never specified how long the crown had been off for) Patient wanted to be seen here in our office again for *** *** to look at the crown and "fix it" per a matter of opinion from the other Doctor)The front desk receptionist at Delaware Modern Dental went through the standard proto call for any patient.We asked if he had insurance now to update our patient filesPatient explained to us that no he did not have InsuranceWe explafned that for him to come in and for us to take a look to see what was going on, our exam and x-ray fee would be $Let me remind you the Patient had not been in for yearsAT THAT POINT the Patient started yelling and ACCUSING our office of not guaranteeing our workWe told the patient we could have seen him as soon as that dayThe front desk staff then transferred the Patient to the office managerShe got on the phone and asked how she can help himHis immediate response was "Yeah, you can help me by guaranteeing your work"She asked what that meant and if he could please explain the situationHe started out by saying his crown had been off and he called to set an appointment with the other Doctor's officeShe asked how long his crown had been off for and he stated that was irrelevantShe then asked if the whole tooth came off with the crown or if he was experiencing any painHe then stated he did not have any painAt that point he started yelling again about the fee to come in and be seenThe office manager at that point asked for him to please repeat himself (since he was yelling and being irrational on the phone she could not understand him, but not ONCE was that ever said to him)He responded with "excuse meYou can't hear me? Maybe because something is missing from my mouthI'm not used to something being missing like thisWhat am I mumbling? Is that what you are saying?" At that point the office manager explained to him that yes, it was very hard to understand himPatient was acting completely out of line towards the staff at Delaware Modern DentalThey were completely helpful and willing to address his concerns as soon as that day even though he did not call right away when the problem had come upThe office manager asked if the patient wa nted to repeat what he had just said and he shouted "NoNot until you apologize to me"The office manager did not quite understand what she was apologizing for and explained that she didn't understand and they would be willing to work with the patient.*** *** stands very proudly behind her workWhen a patient comes into her office there is always a plan of action and a follow upIn this instance, the patient did not follow up like he was instructed to.If you have any further questions, please contact our office

I recently visited Delaware Modern Dental for the first time I had scheduled to get my teeth cleaned Previously, getting my teeth clean was a difficult procedure with lots of bleeding gums I was pleasantly surprised with this office I was met by a friendly, professional staff, and I had my teeth cleaned by Angel First, I had X-Rays taken (usually a very difficult process.) Although it was still difficult, it was not as bad as usual While Angel was cleaning my teeth, there was far less blood than normal She was very gentle After my cleaning, I met DrMay who reviewed all the X-rays and put my mind at ease It was a great experience and I will continue to go to Delaware Modern Dental for all my dental needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

per my conversation on the phone, please add to complaint:  
Complaint ID: [redacted] I am still seeking a refund from [redacted]'s office for the work which failed and had to be redone.
 
 Please add this to my response to [redacted]'s office:   It makes absolutely no sense that a permanent crown would be placed with a temporary cement.  The normal procedure with a crown(I have had them in the past) is to have a temporary crown placed on with temporary cement.  They make a mold for the permanent crown. Then you come back, the temporary crown is removed, and the permanent Crown is inserted with permanent cement.  If [redacted] did otherwise, it was highly unusual and probably bad dental practice.  I was never informed if in fact that is what was done, and was under the impression that part of my work was complete.  I almost choked to death on the crown when it came off.   You can tell [redacted] if she continues to lie her way out of this, I will  go to the Delaware licensing Board, where a fellow dentist can review her highly irregular procedures for pubic safety and ethics.

This letter is in reference to the response made by the patient.At our office,we do not daim or have any system that states we record any phone conversation. The patient spoke with a front desk receptionist for at least 2-3 minutes (yelling) before she was completery uncomfortable and transferred to the office manager.We offered for the patient to come in to our office the same day he called. The patient had not been to our office in 3 years. The patient states he kept up with his other work and cleanings at another office for the 3 years in between seeing us and his crown falling off. At any time in between there, why was the crown "issue" not addressed if he was told it was not put on correctly?Still, to this day, If the patient were to call In reference to a crown that there was a problem with, we would still offer to see him. Patient was never denied services or treatment in our office. For us to diagnose whether or not the crown Is believe to be a "falling crown", we would need to see the patient first prior to making this decision.As far as addressing the wife's concerns and why they were brought up is a moot point. They are irrelevant, and a matter of opinion, to the claim at hand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

per my conversation on the phone, please add to complaint:   Complaint ID: [redacted] I am still seeking a refund from [redacted]'s office for the work which failed and had to be redone.   Please add this to my response to [redacted]'s office:   It makes absolutely no sense that a permanent crown would be placed with a temporary cement.  The normal procedure with a crown(I have had them in the past) is to have a temporary crown placed on with temporary cement.  They make a mold for the permanent crown. Then you come back, the temporary crown is removed, and the permanent Crown is inserted with permanent cement.  If [redacted] did otherwise, it was highly unusual and probably bad dental practice.  I was never informed if in fact that is what was done, and was under the impression that part of my work was complete.  I almost choked to death on the crown when it came off.   You can tell [redacted] if she continues to lie her way out of this, I will  go to the Delaware licensing Board, where a fellow dentist can review her highly irregular procedures for pubic safety and ethics.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The doctor is lying.  The Crown was cemented in with regular cement, not temporary. I was NEVER asked to come in again for that particular problem.  My new dentist said it failed because of the way it was placed in.  He never saw any temporary cement.  Crowns should last 10-12 years.  I continued on with my work with other dentists, and kept my regular appointments and check ups.  I left [redacted] because she told my wife who also went to her that she had a cavity.  My wife has never had a cavity in all her 46 years on this earth.  My wife confirmed with another dentist that this was a trumped up diagnosis to run the bill up. I never yelled at anyone until the office manager mocked me because I was mumbling.  Her description was also a lie.  Have them produce tapes of the phone call to prove what they are saying.  They claim they record the calls.  You will see her mocking me within the first 1 minute of the call.  I had no time to yell. She was being rude to send me away, and they had no intention of fixing their bad work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The doctor is lying.  The Crown was cemented in with regular cement, not temporary. I was NEVER asked to come in again for that particular problem.  My new dentist said it failed because of the way it was placed in.  He never saw any temporary cement.  Crowns should last 10-12 years.  I continued on with my work with other dentists, and kept my regular appointments and check ups.  I left [redacted] because she told my wife who also went to her that she had a cavity.  My wife has never had a cavity in all her 46 years on this earth.  My wife confirmed with another dentist that this was a trumped up diagnosis to run the bill up. I never yelled at anyone until the office manager mocked me because I was mumbling.  Her description was also a lie.  Have them produce tapes of the phone call to prove what they are saying.  They claim they record the calls.  You will see her mocking me within the first 1 minute of the call.  I had no time to yell. She was being rude to send me away, and they had no intention of fixing their bad work.

I recently went to Delaware Modern Dental for the first time, after the practice was highly recommended to me. I was so impressed with Dr May & the office staff. I was warmly greeted upon arrival. I was taken right on time. I am usually nervous in the dentist office, but Dr May explained, step by step, what she was doing & she put me totally at ease. I had the very very best teeth cleaning I have ever had. It didn't hurt & it was so easy.
I went back for another visit because I had to have a cavity filled. I had the same great experience. Dr May really listened when I said it takes a long time for the novacaine to work. My cavity was filled & my tooth feels great.
I would highly recommend Delaware Modern Dental. A great dental office.