Delaware Moving Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached documents to better support my claim [redacted] copied and pasted emails to you where words were changed by himPlease see my screenshots of emails (attached) that were taken directly from my email and unable to be changed due to it being a screenshot.- Please take note of the email stating that boxes, tape, etcwere free and not requested by meI accepted them after [redacted] stated they were free.- A phone call was made Thursday May 11th to discuss the upcoming weather for Saturday May and [redacted] agreed to do the move Sunday May (via phone call)I followed up email to have it in writing.- Please take note about [redacted] discussing the inventory listAn inventory list was sent to him the day before the move as he requestedHe said he just needed to receive it by the morning of which he did through email.- Please take note the move date of Sunday May 14th was mutually agreed upon over the phone and also in writing, even after I stated it was a holiday and a SundayHe responded two days later.- Please take note of the invoice: [redacted] added information to the invoice sent to you that was not reflected in the invoice sent to meMine has minimal info where the invoice he sent you has information added before sending to you- Please take note much info was changed by [redacted] when he responded to youThank you for all of your help Regards, [redacted]

Here is my response to Mrs. [redacted] 's companints. Here are our email communication back and forth: Here are the emails between my company and the client. Also the invoice that I sent her said no refunds if the date of the move is changed less than 72 hours. I dropped off tape,... bubble wrap and tape wrap as well as boxes that I spent 48.00 on. The materials would be free if she went forward with the move. I never had a single complaint. To put this to rest I will give her $52.00. Here is the email and invoice of [redacted] and I communicating. I will send email containing the invoice. I would like Mrs. [redacted] to delete her comments on my Google page and Yelp. Thank you. On May 13, 2017, at 5:42 PM, [redacted] Jay < [redacted] > wrote: Hey [redacted] . You changed the move date less than 24 hours of the move. I specifically stated my policy regarding changes of moving dates. In fact you owe me around $48.00 in moving supplies. On May 13, 2017 12:18 PM, "Gmail" < [redacted] > wrote: Hi [redacted] I will see if I can change the move date. I also wanted to doublecheck that you are bringing another person to help with the move. Thanks! Sent from my iPhone On May 13, 2017, at 5:42 PM, [redacted] Jay <[email protected]> wrote: ? Hide quoted text Hey [redacted] tomorrow is mother's day and I have plans with my family who are coming in town. I apologize, and I can do your move on Tuesday. If this is unacceptable, I can do your move on Tuesday or Wednesday. On May 11, 2017 12:05 PM, " [redacted] " <sn [redacted] [email protected]> wrote: I do not want to do the move in the rain and it must be done on Mother's day. If you can't do that, I want a full refund as I previously stated. [redacted] On Thu, May 11, 2017 at 11:43 AM, Gmail< [redacted] > wrote: I need my 100$ refund or I am contacting the BBB. Sent from my iPhone On May 11, 2017, at 10:39 AM, [redacted] Jay < [redacted] > wrote: I cannot do the move the on Mother's day, so it must be done on the original date, or it must be rescheduled. On May 11, 2017 10:13 AM, " [redacted] " < [redacted] > wrote: Good morning [redacted] , I wasn't sure if you saw the weather but it is suppose to downpour all day Saturday. I'm not sure of your schedule, but would you be interested in doing the move Sunday the 14th instead when it is clear? Just let me know your thoughts! [redacted] -- [redacted] "Nothing you do for children is ever wasted" - [redacted] -- Also here is my personal response. First of all, you changed the move date less than 72 hours before the date you scheduled. I have other clients and cannot change their move date because you suddenly wanted your move date changed without adequate notice. I offered to do the move on a different date but you declined. The boxes are not offered "free" unless we do your move, which you essentially canceled and declined the date that I offered and had available. Therefore, you were still supplied with adequate moving materials which exceeded your deposit. Lastly, if you review your invoice, it clearly states that all deposits are non-refundable if you change the scheduled date less than 72 hours before that date. As I mentioned already the supplies you were given exceeded your deposit. You cancelled less than 72 hours before the day of the move and didn't ask what days would be available but assumed that you could dictate the new date less than 24 hours before (which also happened to be Mother's Day). I had a job already scheduled and you are the one who refused the earliest available date I had. I am sorry for your frustration and that things didn't work out for you but you cancelled the job before we even had a chance to do anything so rating a company or leaving a negative review just because you are upset is not really accurate or fair considering we never did any job for you. I never had one complaint, I have over 100 former clients you can call and speak with to find out if they have or had any complaints.

Here is my response to Mrs [redacted] 's companints.? Here are our email communication back and forth: Here are the emails between my company and the client.? Also the invoice that I sent her said no refunds if the date of the move is changed less than hours.? I dropped off tape, bubble wrap and tape wrap as well as boxes that I spent on.? The materials would be free if she went forward with the move.? I never had a single complaint.? To put this to rest I will give her $52.00.? Here is the email and invoice of [redacted] and I communicatingI will send email containing the invoice.? I would like Mrs [redacted] to delete her comments on my Google page and Yelp.? Thank youOn May 13, 2017, at 5:PM, [redacted] Jay < [redacted] > wrote: Hey [redacted] .? You changed the move date less than hours of the move.? I specifically stated my policy regarding changes of moving dates.? In fact you owe me around $in moving supplies.? On May 13, 12:PM, "Gmail" < [redacted] > wrote: Hi [redacted] I will see if I can change the move dateI also wanted to doublecheck that you are bringing another person to help with the move.? Thanks! Sent from my iPhone On May 13, 2017, at 5:PM, [redacted] Jay wrote: ? Hide quoted text ? Hey [redacted] tomorrow is mother's day and I have plans with my family who are coming in town.? I apologize, and I can do your move on Tuesday.? If this is unacceptable, I can do your move on Tuesday or Wednesday.? On May 11, 12:PM, " [redacted] " wrote: ? I do not want to do the move in the rain and it must be done on Mother's day.? If you can't do that, I want a full refund as I previously stated [redacted] On Thu, May 11, at 11:AM, Gmail< [redacted] >? wrote: ? I need my 100$ refund or I am contacting the Revdex.comSent from my iPhone On May 11, 2017, at 10:AM, [redacted] Jay < [redacted] > wrote: ? I cannot do the move the on Mother's day, so it must be done on the original date, or it must be rescheduled.? On May 11, 10:AM, " [redacted] " < [redacted] > wrote: ? Good morning [redacted] , I wasn't sure if you saw the weather but it is suppose to downpour all day SaturdayI'm not sure of your schedule, but would you be interested in doing the move Sunday the 14th instead when it is clear? Just let me know your thoughts! [redacted] --? [redacted] "Nothing you do for children is ever wasted" - [redacted] ? --? Also here is my personal response First of all, you changed the move date less than hours before the date you scheduledI have other clients and cannot change their move date because you suddenly wanted your move date changed without adequate noticeI offered to do the move on a different date but you declinedThe boxes are not offered "free" unless we do your move, which you essentially canceled and declined the date that I offered and had available.? Therefore, you were still supplied with adequate moving materials which exceeded your depositLastly, if you review your invoice, it clearly states that all deposits are non-refundable if you change the scheduled date less than hours before that dateAs I mentioned already the supplies you were given exceeded your depositYou cancelled less than hours before the day of the move and didn't ask what days would be available but assumed that you could dictate the new date less than hours before (which also happened to be Mother's Day)I had a job already scheduled and you are the one who refused the earliest available date I hadI am sorry for your frustration and that things didn't work out for you but you cancelled the job before we even had a chance to? do anything so rating a company or leaving a negative review just because you are upset is not really accurate or fair considering we never did any job for youI never had one complaint, I have over former clients you can call and speak with to find out if they have or had any complaints

Yes I made a few mistakes making your invoice The software is new to me I don't know how that is relevant Did I drop off boxes, bubble wrap and tape? You switched the moving date, not me I simply could not do your move that day it was mothers day So I will not give a refund especially since you gave a bad review, I would have worked something out But I paid for boxes and supplies which I dropped off, so you want that all free?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached documents to better support my claim*** copied and pasted emails to you where words were changed by himPlease see my screenshots of emails (attached) that were taken directly from my email and unable to be changed due to it being a screenshot.- Please take note of the email stating that boxes, tape, etcwere free and not requested by meI accepted them after *** stated they were free.- A phone call was made Thursday May 11th to discuss the upcoming weather for Saturday May and *** agreed to do the move Sunday May (via phone call)I followed up email to have it in writing.- Please take note about *** discussing the inventory listAn inventory list was sent to him the day before the move as he requestedHe said he just needed to receive it by the morning of which he did through email.- Please take note the move date of Sunday May 14th was mutually agreed upon over the phone and also in writing, even after I stated it was a holiday and a SundayHe responded two days later.- Please take note of the invoice: *** added information to the invoice sent to you that was not reflected in the invoice sent to meMine has minimal info where the invoice he sent you has information added before sending to you. - Please take note much info was changed by *** when he responded to you. Thank you for all of your help.
Regards,
*** ***

Here is my response to Mrs[redacted]'s companints.? Here are our email communication back and forth: Here are the emails between my company and the client.? Also the invoice that I sent her said no refunds if the date of the move is changed less than hours.? I dropped off tape,
bubble wrap and tape wrap as well as boxes that I spent on.? The materials would be free if she went forward with the move.? I never had a single complaint.? To put this to rest I will give her $52.00.? Here is the email and invoice of [redacted] and I communicatingI will send email containing the invoice.? I would like Mrs[redacted] to delete her comments on my Google page and Yelp.? Thank youOn May 13, 2017, at 5:PM, [redacted] Jay wrote: Hey [redacted].? You changed the move date less than hours of the move.? I specifically stated my policy regarding changes of moving dates.? In fact you owe me around $in moving supplies.? On May 13, 12:PM, "Gmail" wrote: Hi [redacted] I will see if I can change the move dateI also wanted to doublecheck that you are bringing another person to help with the move.? Thanks! Sent from my iPhone On May 13, 2017, at 5:PM, [redacted] Jay wrote: ? Hide quoted text ? Hey [redacted] tomorrow is mother's day and I have plans with my family who are coming in town.? I apologize, and I can do your move on Tuesday.? If this is unacceptable, I can do your move on Tuesday or Wednesday.? On May 11, 12:PM, "[redacted]" wrote: ? I do not want to do the move in the rain and it must be done on Mother's day.? If you can't do that, I want a full refund as I previously stated[redacted] On Thu, May 11, at 11:AM, Gmail? wrote: ? I need my 100$ refund or I am contacting the Revdex.comSent from my iPhone On May 11, 2017, at 10:AM, [redacted] Jay wrote: ? I cannot do the move the on Mother's day, so it must be done on the original date, or it must be rescheduled.? On May 11, 10:AM, "[redacted]" wrote: ? Good morning [redacted], I wasn't sure if you saw the weather but it is suppose to downpour all day SaturdayI'm not sure of your schedule, but would you be interested in doing the move Sunday the 14th instead when it is clear? Just let me know your thoughts! [redacted] --? [redacted] "Nothing you do for children is ever wasted" - [redacted] ? --? Also here is my personal response First of all, you changed the move date less than hours before the date you scheduledI have other clients and cannot change their move date because you suddenly wanted your move date changed without adequate noticeI offered to do the move on a different date but you declinedThe boxes are not offered "free" unless we do your move, which you essentially canceled and declined the date that I offered and had available.? Therefore, you were still supplied with adequate moving materials which exceeded your depositLastly, if you review your invoice, it clearly states that all deposits are non-refundable if you change the scheduled date less than hours before that dateAs I mentioned already the supplies you were given exceeded your depositYou cancelled less than hours before the day of the move and didn't ask what days would be available but assumed that you could dictate the new date less than hours before (which also happened to be Mother's Day)I had a job already scheduled and you are the one who refused the earliest available date I hadI am sorry for your frustration and that things didn't work out for you but you cancelled the job before we even had a chance to? do anything so rating a company or leaving a negative review just because you are upset is not really accurate or fair considering we never did any job for youI never had one complaint, I have over former clients you can call and speak with to find out if they have or had any complaints

Here is my response to Mrs. [redacted]'s companints.  Here are our email communication back and forth: Here are the emails between my company and the client.  Also the invoice that I sent her said no refunds if the date of the move is changed less than 72 hours.  I dropped off tape,...

bubble wrap and tape wrap as well as boxes that I spent 48.00 on.  The materials would be free if she went forward with the move.  I never had a single complaint.  To put this to rest I will give her $52.00.  Here is the email and invoice of [redacted] and I communicating. I will send email containing the invoice.  I would like Mrs. [redacted] to delete her comments on my Google page and Yelp.  Thank you. On May 13, 2017, at 5:42 PM, [redacted] Jay <[redacted]> wrote: Hey [redacted].  You changed the move date less than 24 hours of the move.  I specifically stated my policy regarding changes of moving dates.  In fact you owe me around $48.00 in moving supplies.  On May 13, 2017 12:18 PM, "Gmail" <[redacted]> wrote: Hi [redacted] I will see if I can change the move date. I also wanted to doublecheck that you are bringing another person to help with the move.  Thanks! Sent from my iPhone On May 13, 2017, at 5:42 PM, [redacted] Jay <[email protected]> wrote: ? Hide quoted text   Hey [redacted] tomorrow is mother's day and I have plans with my family who are coming in town.  I apologize, and I can do your move on Tuesday.  If this is unacceptable, I can do your move on Tuesday or Wednesday.  On May 11, 2017 12:05 PM, "[redacted]" <sn[redacted][email protected]> wrote:   I do not want to do the move in the rain and it must be done on Mother's day.  If you can't do that, I want a full refund as I previously stated. [redacted] On Thu, May 11, 2017 at 11:43 AM, Gmail<[redacted]> wrote:   I need my 100$ refund or I am contacting the Revdex.com. Sent from my iPhone On May 11, 2017, at 10:39 AM, [redacted] Jay <[redacted]> wrote:   I cannot do the move the on Mother's day, so it must be done on the original date, or it must be rescheduled.  On May 11, 2017 10:13 AM, "[redacted]" <[redacted]> wrote:   Good morning [redacted], I wasn't sure if you saw the weather but it is suppose to downpour all day Saturday. I'm not sure of your schedule, but would you be interested in doing the move Sunday the 14th instead when it is clear? Just let me know your thoughts! [redacted] --  [redacted] "Nothing you do for children is ever wasted" - [redacted]   --  Also here is my personal response. First of all, you changed the move date less than 72 hours before the date you scheduled. I have other clients and cannot change their move date because you suddenly wanted your move date changed without adequate notice. I offered to do the move on a different date but you declined. The boxes are not offered "free" unless we do your move, which you essentially canceled and declined the date that I offered and had available.  Therefore, you were still supplied with adequate moving materials which exceeded your deposit. Lastly, if you review your invoice, it clearly states that all deposits are non-refundable if you change the scheduled date less than 72 hours before that date. As I mentioned already the supplies you were given exceeded your deposit. You cancelled less than 72 hours before the day of the move and didn't ask what days would be available but assumed that you could dictate the new date less than 24 hours before (which also happened to be Mother's Day). I had a job already scheduled and you are the one who refused the earliest available date I had. I am sorry for your frustration and that things didn't work out for you but you cancelled the job before we even had a chance to  do anything so rating a company or leaving a negative review just because you are upset is not really accurate or fair considering we never did any job for you. I never had one complaint, I have over 100 former clients you can call and speak with to find out if they have or had any complaints.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached documents to better support my claim. [redacted] copied and pasted emails to you where words were changed by him. Please see my screenshots of emails (attached) that were taken directly from my email and unable to be changed due to it being a screenshot.- Please take note of the email stating that boxes, tape, etc. were free and not requested by me. I accepted them after [redacted] stated they were free.- A phone call was made Thursday May 11th to discuss the upcoming weather for Saturday May 13 and [redacted] agreed to do the move Sunday May 14 (via phone call). I followed up email to have it in writing.- Please take note about [redacted] discussing the inventory list. An inventory list was sent to him the day before the move as he requested. He said he just needed to receive it by the morning of which he did through email.- Please take note the move date of Sunday May 14th was mutually agreed upon over the phone and also in writing, even after I stated it was a holiday and a Sunday. He responded two days later.- Please take note of the invoice: [redacted] added information to the invoice sent to you that was not reflected in the invoice sent to me. Mine has minimal info where the invoice he sent you has information added before sending to you. - Please take note much info was changed by [redacted] when he responded to you. Thank you for all of your help. 
Regards,
[redacted]

Yes I made a few mistakes making your invoice.  The software  is new to me I don't know how that is relevant.  Did I drop off boxes, bubble wrap and tape?  You switched the moving date, not me.  I simply could not do your move that day it was mothers day.  So I will not give a refund especially since you gave a bad review, I would have worked something out.  But I paid for boxes and supplies which I dropped off, so you want that all free?