Delecon Appliances

[redacted] I understand that the warrenty is upBut a used appliance should work for more than monthsI have to put gas in my truck to bring it to you to as I figured to fix it rightWhy should I be without a stove and oven for weeks till I can get it down there for them to fix and then in another month 1/for it to stop working again

This customer has been taken care of today Thanks

This is in response to the complaint from
the above Id numberFirst all when the customer notified us they were over their warranty. Everyone has a day warranty!
But we advised them to bring the refrigerator back in and we would still help them with the fridge and trade for another. The customer refused and had someone else work on the refrigerator And even after they paid another contractor to fix the appliance apparently it broke down again and they contacted us again and we went and delivered them another refrigerator.
As far as we are concerned this issue has been resolvedDeleconLLC

*** *** I never said that they gave me a refundI want a refund for the stoveBecause as of now we have no stove to cook onSo I am going to have to take the money and go buy oneAnd that is taking food and other things from my kidsAnd as of waiting to weeks for it I will not allow itThey wanted there money as soon as you got the applianceSo why should I have to waitThat is not good business

Regarding the above Id number. This
customer was sent a refund check and it was also cashed refunds are processed within four to seven weeksThank You
Delecon Appliances

---------- Forwarded message ----------From: DeLecon LLC Date: Tue, Jan 26, at 2:PMSubject: Re: ID# Compalint from Dawn BolenbaughTo: "[email protected]" This is in response to letter we received
on 1/26/2016. The refrigerator was purchased on Monday January 18th we always tell the customers the delivery will be completed in 2-business days depending upon the delivery schedule. Now the delivery driver did speak to the customer on Tuesday the 18th and told the customer he would delivery their refrigerator that day, unfortunately, they had loaded up the truck before starting it. The truck was stalling so they were not able to go out that dayThe truck was towed to our mechanic and repaired and picked up on Wednesday. The customer was contacted on Wednesday the 19th and the refrigerator was delivered. I think this issue was more about the ethnicity of the people working there than about the delivery itself, because I am not sure how we got to this point of receiving a letter about someone's nationality.Thank You,Office Manager

I have reviewed the response made by the business in reference to complaint ID ***, and stand by my original statement that we were threatened - this is not something I take lightly or would accuse anyone of doing unless it actually happened. Delecon sent us a check for partial credit, subtracting for "restocking" as well as a fee for the delivery they attempted to make with the wrong items to correct the initial problem. They also back-dated the check they sent us in late February to 12/24/for some reason. Overall, this was a bad experience and we will never conduct business with them again nor will we recommend our friends and family to do so

---------- Forwarded message ----------From: DeLecon LLC Date: Tue, Jan 26, at 2:PMSubject: Re:
ID# Compalint from Dawn BolenbaughTo: "[email protected]"
This is in response to letter we received on 1/26/2016.
The refrigerator was purchased on Monday January 18th we always tell the customers the delivery will be completed in 2-business days depending upon the delivery schedule. Now the delivery driver did speak to the customer on Tuesday the 18th and told the customer he would delivery their refrigerator that day, unfortunately, they had loaded up the truck before starting it. The truck was stalling so they were not able to go out that dayThe truck was towed to our mechanic and repaired and picked up on Wednesday. The customer was contacted on Wednesday the 19th and the refrigerator was delivered.
I think this issue was more about the ethnicity of the people working there than about the delivery itself, because I am not sure how we got to this point of receiving a letter about someone's nationalityThank You,
Office Manager

This is in response to complaint submitted by *** ***
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We advise all of our customers in person and in our advertising that we are not in the office Sunday through Wednesday if they need to contact any of us we provide a cell phone number they can text or set up an appointmentIt is also posted on the company Business card which is given out on purchase and when customers come into the store to browse So this is the reason that they were not able to contact usPerhaps, if the customer would have looked at the business card or even looked us up on Craigslist they would have noted that we are not in the office on these days so the phone will just keep ringing Now this was a perfectly working washer and dryer Upon delivery the customer requested that it be left at the door and they would set it up themselves.
When the two men came to fix the washer on 7/20/ they could clearly see that the washer was pushed into a space that was very tight and they even noticed that there was damage to the wall where the washer would have been pushed in This customer is trying to say that the appliance did not work however they do not want to admit they were responsible for damaging the valve Although they asked someone who has been in appliance business for some years they did not actually see the washer nor did they see where the customer forced the appliance into a space that was not big enough to fit it
Also we do pride ourselves on good customer service so I am not sure why they came to the conclusion that someone was hollering or leaving angry messagesIf that is the impression we apologize
Now, If they would like we will kindly, replace the washer but we will not refund on their mistake

This is in response to complaint submitted by *** ***.We advise all of our customers in person and in our advertising that we are not in the office Sunday through Wednesday if they need to contact any of us we provide a cell phone number they can text or set up an appointmentIt
is also posted on the company Business card which is given out on purchase and when customers come into the store to browse So this is the reason that they were not able to contact usPerhaps, if the customer would have looked at the business card or even looked us up on Craigslist they would have noted that we are not in the office on these days so the phone will just keep ringing Now this was a perfectly working washer and dryer Upon delivery the customer requested that it be left at the door and they would set it up themselves. When the two men came to fix the washer on 7/20/ they could clearly see that the washer was pushed into a space that was very tight and they even noticed that there was damage to the wall where the washer would have been pushed in This customer is trying to say that the appliance did not work however they do not want to admit they were responsible for damaging the valve Although they asked someone who has been in appliance business for some years they did not actually see the washer nor did they see where the customer forced the appliance into a space that was not big enough to fit it Also we do pride ourselves on good customer service so I am not sure why they came to the conclusion that someone was hollering or leaving angry messagesIf that is the impression we apologize Now, If they would like we will kindly, replace the washer but we will not refund on their mistake

We are responding to the complaint from Ms*** **
***First off all customers are informed that these are used appliances, not new, secondly everyone gets a day warranty on part and labor Which means if any thing were to happen to a customers appliance we would repair or replace the appliance with something of the same valueThe customer did not give us an opportunity to even repair or replace It is our policy on the receipt shows all sales are final, however the customer will receive a refund within days

Regarding the above Id number. This customer was sent a refund check and it was also cashed refunds are processed within four to seven weeks.Thank YouDelecon Appliances

This is in response to the complaint from the above Id number.First all when the customer notified us they were over their warranty.  Everyone has a 90 day warranty!But we advised them to bring the refrigerator back in and we would still help them with the fridge and trade for another. ...

The customer refused and had someone else work on the refrigerator.   And even after they paid another contractor to fix the appliance apparently it broke down again and they contacted us again and we went and delivered them another refrigerator. As far as we are concerned this issue has been resolved.DeleconLLC

We are responding to the complaint from Ms. [redacted].First off all customers are informed that these are used appliances, not new, secondly everyone gets a 90 day warranty on part and labor.  Which means if any thing were to happen to a customers appliance we would repair or replace the...

appliance with something of the same value.The customer did not give us an opportunity to even repair or replace.   It is our policy on the receipt shows all sales are final, however the customer will receive a refund within 90 days.

This customer has been taken care of today. Thanks

This customer has been taken care of...

today. 
Thanks

[redacted] I understand that the warrenty is up. But a used appliance should work for more than 5 months. I have to put gas in my truck to bring it to you to as I figured to fix it right. Why should I be without a stove and oven for weeks till I can get it down there for them to fix and then in another month 1/2 for it to stop working again.

The customer did receive a refund and also we do not make threats to customers in the five years we have been in existance  nor have we ever had any complaints as such. We took care of this customer in a professional and respectful manner and all customers are advised if they...

are to receive a refund it is usually completed in six to eight weeks.

The customer did receive a refund and...

also we do not make threats to customers in the five years we have been in existance  nor have we ever had any complaints as such. We took care of this customer in a professional and respectful manner and all customers are advised if they are to receive a refund it is usually completed in six to eight weeks.

We disclose to every customer who is interested in purchasing appliances that the units are used,  Customers also know they have a warranty of 90 days.  When the initial problem occurred the problems was immediately rectified. The customer had no further problems up until  a few weeks ago so they are out of warranty. The customers are also aware that if they are within 5 miles of the shop we will come to their home and complete the service call; if they are beyond five miles they are responsible to bring the unit to the shop for repairs.   These are not new appliances they are used appliances!!!!  The customers are well aware of this. We would be more than happy to complete a service call to repair,(even when the customers is outside of the warranty date) but we will not provide a refund when the stove has been used well over the stated warranty.  
Also If they are over the five mile radius from the store they must bring the unit into the shop for repairs.
Thank You
Customer Relations 
Delecon Appliances