Deleeuw Billiards

Window World has received Mr [redacted] ’ complaint with the Revdex.comWindow World has spoken to Mr [redacted] and has completed the installation of his windows to his satisfactionThe delay in completing Mr [redacted] ’s job was due to errors by our factoryWe apologize to Mrand Mrs [redacted] for any inconvenience caused by this matterI hope that the resolution is acceptable to the Revdex.com and Mr [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Window World has received Mrs [redacted] complaintI have spoken with Mrs [redacted] and apologized for her inconvenienceWindow World has been in touch with Mrs [redacted] and working to a resolutionWindow World has made efforts to come out and fix any problems Mrs [redacted] has with her install, she has refused to allow us to come back out

We received [redacted] s' rebuttal response from the Revdex.comI have been in touch with [redacted] , after further investigation into his complaint, Window World has credit [redacted] s' account to reflect a zero balanceI apologize to [redacted] for the confusion and appreciate his assistance in clearing this matter upI am sure this resolution will be satisfactory to [redacted] and the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, August 03, 8:AM To: drteam Subject: Complaint against Window World We had to find a contractor to look at how our windows were installed which we did on Friday Basically, there are two types of window installations - into brick and into wood Half of our house is brick and half is wood Window World installed our windows the same way for both types which has caused leakage problems around the windows in the wood When the Window World representative came to our house to investigate the problem, my husband had told him to bring a ladder because the problem was on the second floor He ignored my husband's suggestion and stood on our window sill to look at the outside of the window at the problem He pulled the window sill away from the wall, so now we have another problem Please let me know if I need to submit another complaint [redacted]

We have received Mr [redacted] complaint from the Revdex.com and contacted him directly to resolve the issue We apologize to Mr [redacted] for the delay in receiving his warranty sash replacement We received the sash from the manufacturer today at our Houston warehouse We spoke to Mr [redacted] today and moved his scheduled service appointment from 7/13, to tomorrow, 7/1, to have the sash replaced Mr [redacted] advised that this would resolve his complaint We want Mr [redacted] to know that he is a valued customer and that we appreciate his business We stand ready to service Mr [redacted] warranty at any time in the future, if necessary We trust this resolution is satisfactory to Mr [redacted] and the Revdex.com

We have received Mr [redacted] complaint from the Revdex.com and have contacted him directly to resolve the issue We apologize to Mr [redacted] for the delay in returning to complete the trim work, as agreed, after his contractor replaced the rotten wood Our Field Supervisor contacted Mr*** immediately upon receiving the complaint and scheduled to have the trim completed the following morning at 9AM The trim was completed successfully, as agreed, on 9/ Mrs [redacted] signed a Completion Certificate accepting the work and paid the remaining final balance on the account Mr [redacted] account is now closed and paid in full, with all warranties in full effect We want Mr [redacted] to know that he is a valued customer and that we appreciate his business We trust this resolution is satisfactory to Mr [redacted] and the Revdex.com

Then we are at a stand stillThis dispute will not be resolved until a discount agreement which has previously been discussed has been agreed on and finalizedWe were promised a discount by your Houston production managerI know how your company works if you install the final window will will never hear back from you regarding the other issuesThanks, [redacted]

We have placed the Reorder for the glass packsWe originally ordered the frames and glass packs and the glass packs came separate from the frame and when we went to install them the glass brokeWindow World is reordering the Glass Packs to be installed into the frames from the factory and placing
a rush on it right nowWindow World has been in contact with the customer by email and we apologize for the inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Per my most recent conversation with Mr*** *** on 10/28/2015, I am satisfied with the resolution provided by Window World
Thanks for your assistance in resolving this issue
*** ***

We have received Mr*** complaint from the Revdex.com and have
contacted him directly to resolve the issue.
We apologize to Mr*** for our delay in responding to his complaint. Our Field Supervisor contacted Mr***
immediately upon receiving the complaint from the Revdex.com and
scheduled to inspect
and repair the issue on 7/23/15. Upon
inspection, it was discovered that the siding above the window had been
improperly repaired prior to the window installation. We believe the leak that Mr*** is
experiencing is due to the faulty siding repair on the wall above the
window. We photographed the siding issue
and reported it to Mr***. Our Field Supervisor sealed all visible gaps
in the siding and touched up caulk around the window in question. We believe that the leak issue has been
resolved. We have advised Mr*** of
the faulty siding repair and suggested that he have the siding repaired
properly to avoid additional leaks and possible water damage in the
future. We want Mr*** to know that
he is a valued customer and that we appreciate his business. We trust this resolution is satisfactory to
Mr*** and the Revdex.com

We have received Mrs***’s complaint from the Revdex.com and have
contacted him directly to resolve the issue.
We apologize to Mrs*** for the delay in delivering and installing her
replacement glass, and for our supervisor’s poor communication. I have spoken with Mrs*** on 9/23,
and
advised Mrs*** that her windows have been reordered and it takes from to
weeks for us to receive themMrs***’s replacement glass requires tempered
glass and we are unable to get them sooner Once Mrs***’s glass has been received, I
will call her to set for them to be installedWe want the ***’s to know that
they are valued customers and that we appreciate their business

We have received Mr***’s complaint from Revdex.com and have
contacted him directly to resolve the complaint. We apologize for our delay in responding to
Mr***’s issue with his alarm. Our
General Manager, who was also the salesman on Mr***’s job, contacted Mr
***
to explain to him how to reconnect the alarm system himself and
purchase contacts inexpensively, as discussed prior to the sale. Mr*** has advised that he has ordered
the contacts and intends to reconnect his alarms as previously discussed with
the salesman. We will continue to work
with Mr*** until his complaint is resolved. We want Mr*** to know that he is a
valued customer and that we appreciate his business. We trust this resolution is satisfactory to
Mr*** and the Revdex.com

Since this complaint was sent our Customer Relations Manager established on-going contact with Mrs.*** regarding satisfactory completion of the jobHe advised that, in addition to overseeing successful resolution of any remaining concerns, once the concerns are addressed we will discuss an
accommodation for multiple orders and previous communication issuesAt the time Mrs.*** expressed no issues with the planWe then maintained contact, with Mrs.***, regarding updates to receive the service itemAs of 4/10/the service item was received and inspectedWhen calling to schedule final resolution, per previous conversations, we spoke with a Mr.***Mr.*** advised that he was speaking for Mrs.*** and they would not allow us to schedule their issues to be addressed until we guaranteed a 20% discountOur Customer Relations Manager reiterated per our previous discussions that we were not objecting to an accommodation; but our immediate interest at this point is to resolve any issues on the job and any further accommodations would be discussed once all issues on the job are addressedMr.*** insisted they would not allow us onto property to service anything until we make specific promises regarding monetary accommodationAlthough we have not obligated the customer to pay any specific amount until we address the job to their satisfaction and negotiate a discount, they refuse to work with us until we guarantee them specific discountsIn business we believe that providing customer satisfaction, in regards to our product and installation, is irrelevant to any potential monetary agreements that can be madeWe do not enter into any discussions regarding monetary compensation before all potential product and installation issues are addressedWe are ready to service the job once the customer will allow us on to the propertyUntil the customer will allow us to schedule with them we are at a stand still

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We received *** *** complaint from the Revdex.comI have
been in touch with *** *** to discuss his complaintI apologized for
the confusion concerning the balance owed and informed *** *** our
records did not show the balance was paid upon completion of his job*** ***
will be faxing his completion certificate showing he paid the
balance at the time his windows were installed so we may clear upI am
confident that we will be able to resolve *** *** complaint
satisfactory to him and the Revdex.com

We have received Mr*** complaint from the Revdex.com and have
contacted him directly to resolve the issue.
We apologize to Mr*** for the delay by our Field Supervisor in
responding to his initial complaint. We
have spoken to Mr*** and advised him that we will work with him to repair
the damage to the window stool. Mr
*** has advised that he will forward a copy of his contractor’s estimates to
repair the damage. We will contact Mr
*** once received and contact him regarding resolution. We will continue to work with Mr*** until
the issue is resolved. We want Mr***
to know that he is a valued customer and that we appreciate his business. We trust this resolution is satisfactory to
Mr*** and the Revdex.com

As of 3/23/customer has been contacted by management to confirm status of installation and what attempts have been made thus far regarding repairsCustomer stated that we have already tried on multiple occasions to correct issues by sending out technicians; the problem was then determined
to be a manufacturing issue with windowsAs of 3/23/we have a warranty order placed for the parts needed to address the windows which have issueCustomer was assured that his complaint has reached the highest level and that his account will continue to be monitored as such to ensure the problematic windows are addressed, in finality, ASAP

We received Mr*** complaint with the Revdex.comI have been
in touch with Mr*** I apologize for the miss communication by our salesman
concerning his order with Window WorldOur office was not aware of the
communication he was having with the salesman Russell ThompsonMr***
order was
never processed by Window World as it was turned in without a down
paymentI have explained Mr*** the company’s policy and have offered to
process his order as a rushMr*** has decided not to continue with his
orderIf he decides to do business with Window World in the future he can
contact me at 866-946-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I accepted the fact that there may have been a misunderstanding on the scheduling but I have been waiting since July for Window Worldto come out and install windowsYou would think a personal phone call would be in orderNow lets talk about the window that let the rain in.This is the second time a repair person had to come out on the same windowIt all boils down to a bad caulking job on the outsideI just hate itwhen they tell me it was my roofI am having to pay a roofer $for a service call and he applied still more caulking.I would like for you to keep this case open until my windows are installed.***