DeLeon Mich Auto Sales Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Information provided by dealer is falseDealer owner wanted me to write a letter stating that I was happy and satisfied with work done on my vehicleI refused to write a statementAlso, he did not replace both rear struts, he replace driver side rear
Mat time of purchase, I was still unsure about accepting this vehicle, I asked to give me my car back that I traded in and dealer said it WAS NOT possibleIn July dealer now claims he would give me my car back and he takes back the FordThis has been an unprofessional, fraudulent transaction by the dealershipThey kept my car for "repairs" for days while upon getting it back, not o e thing was doneAction was only taken by them once I mentioned I was going to a lawyerI was lied to about a lot of things being done to my vehicle and I have been called a liar to my faceDealer said I just wanted new parts for my car.
Theyclaum they did one alignment knowing that it was impossible to do because of the rear tie rods being frozenIn order for an alignment to be successful, the tie rods have to be welded offSo dealer consistently fabricates.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Contacted customer to discuss outstanding concerns as outlined in initial complaint submitted.Customer did not answer the telephone on number given and there was no voicemail optionThe dealer then published a response to the online statement made by the customerCustomer then returned the initial call and the concerns were verbally addressed/discussedAsked customer to please clarify what/if any outstanding items needed to be addressed that had not already been doneCustomer stated the vehicle needed an alignment and had not been done to date as a few parts needed replacing to properly executeAfter speaking with the customer- an agreement was made to have the customer bring the vehicle to a local tire shop to have the alignment doneIn addition, the shop had been directed to replace any necessary parts to properly perform the wheel alignment and that all charges would be paid by the dealerThe customer was given the telephone number and addre ss of the shop and had stated she would be going Tuesday 8/**/The dealer followed up with the shop on 8/**/as a bill had not been receivedThe shop stated they went over all items needed for a proper wheel alignment directly with the customer after examining the vehicle on 8/**/The shop advised that the customer would be returning Thursday 8/**/to have the work performedThis work will then satisfy any outstanding repair concerns the customer had expressedOnce the work is completed we will be following up with the customer to establish satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Information provided by dealer is falseDealer owner wanted me to write a letter stating that I was happy and satisfied with work done on my vehicleI refused to write a statementAlso, he did not replace both rear struts, he replace driver side rearMat time of purchase, I was still unsure about accepting this vehicle, I asked to give me my car back that I traded in and dealer said it WAS NOT possibleIn July dealer now claims he would give me my car back and he takes back the FordThis has been an unprofessional, fraudulent transaction by the dealershipThey kept my car for "repairs" for days while upon getting it back, not o e thing was doneAction was only taken by them once I mentioned I was going to a lawyerI was lied to about a lot of things being done to my vehicle and I have been called a liar to my faceDealer said I just wanted new parts for my car. Theyclaum they did one alignment knowing that it was impossible to do because of the rear tie rods being frozenIn order for an alignment to be successful, the tie rods have to be welded offSo dealer consistently fabricates.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ford ExplorerPurchase Date: 6/**/16Miles at time of sale: 147,724Warranty: transmission & engine days or 1,milesShortly after the purchase, the customer returned to the dealer stating there were problems with the vehicle outside of the limited warranty offered at
time of saleThe dealer offered to bring the vehicle to the mechanic and have the concerns reviewedThe mechanic found all items to be in working order and/or made any necessary repairs. The customer again returned with an estimate from Mavis discount tire dated 7/**/stating the vehicle was in need of repairs to the front axels and rear strutsThe price quoted on the Mavis estimate was to replace the items at a charge of $per strut and $per axel.The dealer explained to the customer that any warranty items of transmission and engine would no longer be covered as the vehicle had been driven a total of 149,milesThe customer had put on 1,miles since the time of sale surpassing both the day and 1,mile limitations.The dealer accepted the vehicle back to make the necessary repairs for the customer even though these items were not covered under the limited warrantyThe Dealer replaced the rear struts and both front axels. 8/*/the customer took back possession of the vehicle and was satisfied with the repairs made.8/**/attempted to follow up with the customer to see if there were any other outstanding issues that needed to be addressed and was unable to reach the customer at the telephone number providedThere was no voicemail option to leave a message. At this point in time, the dealer understands the customer to be satisfied with the repairs that had been made based on the interaction at time of vehicle releaseThere has been no further contact made by the customer to this dateIf in fact there is an additional concern, the dealer is always willing to address and resolve the issues

6/**/17The dealer responded to the customer's Revdex.com online complaint in which the dealer stated interest in collecting the balance due for the New York State fees associated with the purchase of the vehicle in question.6/**/17The customer had called to a cell phone line looking to speak with the manager who was unavailable.The customer was called back twice in the same day. After a second time of no answer, a voicemail was left asking the customer to call back to the dealership directly and speak with a specific member of the staff. The telephone number to the dealer was provided in the message.6/**/17In reviewing the customer’s Revdex.com response dated 6/**/17, the customer stated “I have no guarantee that my car will last more than a few months without need mechanical work.” At the time of purchase the customer was provided the standard vehicle warranty of 30 days or 1,000 miles on the motor and transmission. When the customer came to pick up the vehicle on 5/**/17, the customer stated she was worried about the vehicle lasting and the dealer was more than willing to extend an additional 1,000 miles to that warranty for a total coverage of 2,000 miles or 60 days, whichever comes first, at no additional charge. This was noted on the Bill of Sale dated 5/**/17.As of today, 6/**/17 the customer has not indicated any repairs have been needed, has not returned the vehicle to the dealer nor has the balance due been paid on the account. Again, the dealer is only looking to have the remaining balance of $517.20 paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bi not interested in going back in forth with anyone this is so typical My seat belt is overly stretch out as if the car was in an accident it has no traction which is a big problem in many ways
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated in my complaint I have ask for my money back on several occasion and was denied only to have no other choice to take the car and giving my final payment of $400.00 in which I have no guarantee that my car will last more than a few months without need mechanical work in which is dose already.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

2002 Ford ExplorerPurchase Date: 6/**/16Miles at time of sale: 147,724Warranty: transmission & engine 30 days or 1,000 milesShortly after the purchase, the customer returned to the dealer stating there were problems with the vehicle outside of the limited warranty offered at time of sale. The...

dealer offered to bring the vehicle to the mechanic and have the concerns reviewed. The mechanic found all items to be in working order and/or made any necessary repairs. The customer again returned with an estimate from Mavis discount tire dated 7/**/16 stating the vehicle was in need of repairs to the 2 front axels and rear struts. The price quoted on the Mavis estimate was to replace the items at a charge of $199.99 per strut and $229.99 per axel.The dealer explained to the customer that any warranty items of transmission and engine would no longer be covered as the vehicle had been driven a total of 149,666 miles. The customer had put on 1,942 miles since the time of sale surpassing both the 30 day and 1,000 mile limitations.The dealer accepted the vehicle back to make the necessary repairs for the customer even though these items were not covered under the limited warranty. The Dealer replaced the rear struts and both front axels. 8/*/16 the customer took back possession of the vehicle and was satisfied with the repairs made.8/**/16 attempted to follow up with the customer to see if there were any other outstanding issues that needed to be addressed and was unable to reach the customer at the telephone number provided. There was no voicemail option to leave a message. At this point in time, the dealer understands the customer to be satisfied with the repairs that had been made based on the interaction at time of vehicle release. There has been no further contact made by the customer to this date. If in fact there is an additional concern, the dealer is always willing to address and resolve the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

work was done on vehicle. Continues to be problem after problem and I am extremely unhappy. I spoke with financial woman at dealership to request a call back from owner in regards to an opinion made a few weeks ago by Armold about taking my car that I traded in which was a 2005 Mitsubishi Galant DE,  back. Still no phone call made to me and I am hoping my traded vehicle is in same condition as day of trade. This has been by far the worst experience ever. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

5/**/17The customer came to the dealership and decided on a 2006 Toyota Camry. After filling out the credit application to apply for a loan, the customer then decided she wanted to pay for the vehicle outright in cash. The vehicle was priced at $8,995. The customer stated she had limited funds so...

the manager stated he would help out and gave a discount bringing the selling price to $7,500. The customer agreed to this price by signing the Purchase Contract in which the Registration, inspection, and New York State taxes were listed as “PENDING”. At this time the customer provided a payment of $6,000 using a debit card and $1,500 in cash for a total payment of $7,500.00 The dealer explained to the customer that they would help her by taking care of all necessary DMV transactions to issue the registration and license plates. The customer would not be responsible for going to DMV in person as the dealer issues license plates directly.5/**/17Customer returned to the dealership and provided $330 cash for a down payment on car insurance. The customer also paid $400 towards the balance due for taxes, registration and inspection fees remaining. A Bill of Sale was provided where the dealer indicated “PAID 5/**/17 BALANCE $597.00” The customer stated she had the additional money at home and would someone be able to accompany her so that she did not have to return to the dealer a second time. The manager agreed and provided an additional $3 out of pocket to the customer so that the transaction would be of an even amount. The customer took possession of the vehicle, license plates, and temporary registration.While in route to the customer’s house, the customer stopped driving. The customer then approached the vehicle the manager was travelling in and stated that she would not be paying the additional money owed to the dealer. At this time the manager left the area and returned to the dealership to avoid any further conflict.6/*/17Since the balance remained unpaid, the manager left a voicemail indicating the balance remained due for the taxes, registration and inspection in the amount of $517.20 The customer returned the manager’s telephone call and stated she did not have any additional money. The dealer agreed to send the registration in the mail to the customer. In addition to the registration, the manager enclosed a letter stating the balance due and how all payments and fees were applied to the customer via certified mail.The customer then stated she no longer wanted the vehicle. The manager explained that the transaction was complete for the same of the vehicle with only a small balance due pending for the tax, registration and inspection. The dealer stated that he would not be cancelling the transaction based solely on the customer having insufficient funds.The dealer is only looking to have the remaking balance due satisfied as these are fees collected on behalf of the State of New York through transactions involving registration, inspection and sales tax.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

work was done on vehicle. 
Continues to be problem after problem and I am extremely unhappy. I spoke with financial woman at dealership to request a call back from owner in regards to an opinion made a few weeks ago by Armold about taking my car that I traded in which was a 2005 Mitsubishi Galant DE,  back. Still no phone call made to me and I am hoping my traded vehicle is in same condition as day of trade. This has been by far the worst experience ever. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I saw an advertisement on-line and went to the dealership to inquire about a car advertised. I saw the car I wanted and told [redacted] that I wanted to finance the car along with a trade-in. I waited for several hours allegedly for the car to be inspected. Then [redacted] says, when I asked about the financing papers as I was signing the other sales papers, that this was a cash deal only. I paid $300 on a credit card as a deposit. He says there was a misunderstanding. There was, but not on my part. The signs on the cars and on the awning say, "We Finance".Desired Settlement: I want the car financed as advertised or my deposit cancelled.

Business

Response:

To Whom This May Concern:

I have received a letter sent to me about a customer's ([redacted]) complaint, ID [redacted]. On my behalf I do apologize for the misunderstanding between me and the customer from my perspective we had a " Cash deal" Fortunately the following da the customer come back and purchased the vehicle mentioned above. he completely satisfied with the vehicle and everything has been resolved. For any questions or concerns please do not hesitate to contact us at [redacted].

Thank you. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

This is resolved because I purchased the car via credit card. DeLeon Auto Sales still does not accept responsibility for incorrect advertising. As far as being satisfied, I don't know because they still have the car for warranty repairs.

Sincerely,