RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bi not interested in going back in forth with anyone this is so typical My seat belt is overly stretch out as if the car was in an accident it has no traction which is a big problem in many ways In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Ford ExplorerPurchase Date: 616Miles at time of sale: 147,724Warranty: transmission & engine days or 1,milesShortly after the purchase, the customer returned to the dealer stating there were problems with the vehicle outside of the limited warranty offered at time of saleThe dealer offered to bring the vehicle to the mechanic and have the concerns reviewedThe mechanic found all items to be in working order and/or made any necessary repairsThe customer again returned with an estimate from Mavis discount tire dated stating the vehicle was in need of repairs to the front axels and rear strutsThe price quoted on the Mavis estimate was to replace the items at a charge of $per strut and $per axel.The dealer explained to the customer that any warranty items of transmission and engine would no longer be covered as the vehicle had been driven a total of 149,milesThe customer had put on 1,miles since the time of sale surpassing both the day and 1,mile limitations.The dealer accepted the vehicle back to make the necessary repairs for the customer even though these items were not covered under the limited warrantyThe Dealer replaced the rear struts and both front axelsattempted to follow up with the customer to see if there were any other outstanding issues that needed to be addressed and was unable to reach the customer at the telephone number providedThere was no voicemail option to leave a messageAt this point in time, the dealer understands the customer to be satisfied with the repairs that had been made based on the interaction at time of vehicle releaseThere has been no further contact made by the customer to this dateIf in fact there is an additional concern, the dealer is always willing to address and resolve the issues
517The customer came to the dealership and decided on a Toyota CamryAfter filling out the credit application to apply for a loan, the customer then decided she wanted to pay for the vehicle outright in cashThe vehicle was priced at $8,The customer stated she had limited funds so the manager stated he would help out and gave a discount bringing the selling price to $7,The customer agreed to this price by signing the Purchase Contract in which the Registration, inspection, and New York State taxes were listed as “PENDING”At this time the customer provided a payment of $6,using a debit card and $1,in cash for a total payment of $7,The dealer explained to the customer that they would help her by taking care of all necessary DMV transactions to issue the registration and license platesThe customer would not be responsible for going to DMV in person as the dealer issues license plates directly.517Customer returned to the dealership and provided $cash for a down payment on car insuranceThe customer also paid $towards the balance due for taxes, registration and inspection fees remainingA Bill of Sale was provided where the dealer indicated “PAID BALANCE $597.00” The customer stated she had the additional money at home and would someone be able to accompany her so that she did not have to return to the dealer a second timeThe manager agreed and provided an additional $out of pocket to the customer so that the transaction would be of an even amountThe customer took possession of the vehicle, license plates, and temporary registration.While in route to the customer’s house, the customer stopped drivingThe customer then approached the vehicle the manager was travelling in and stated that she would not be paying the additional money owed to the dealerAt this time the manager left the area and returned to the dealership to avoid any further conflict.6/*/17Since the balance remained unpaid, the manager left a voicemail indicating the balance remained due for the taxes, registration and inspection in the amount of $The customer returned the manager’s telephone call and stated she did not have any additional moneyThe dealer agreed to send the registration in the mail to the customerIn addition to the registration, the manager enclosed a letter stating the balance due and how all payments and fees were applied to the customer via certified mail.The customer then stated she no longer wanted the vehicleThe manager explained that the transaction was complete for the same of the vehicle with only a small balance due pending for the tax, registration and inspectionThe dealer stated that he would not be cancelling the transaction based solely on the customer having insufficient funds.The dealer is only looking to have the remaking balance due satisfied as these are fees collected on behalf of the State of New York through transactions involving registration, inspection and sales tax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: work was done on vehicle Continues to be problem after problem and I am extremely unhappyI spoke with financial woman at dealership to request a call back from owner in regards to an opinion made a few weeks ago by Armold about taking my car that I traded in which was a Mitsubishi Galant DE, backStill no phone call made to me and I am hoping my traded vehicle is in same condition as day of tradeThis has been by far the worst experience ever In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bi not interested in going back in forth with anyone this is so typical My seat belt is overly stretch out as if the car was in an accident it has no traction which is a big problem in many ways In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Ford ExplorerPurchase Date: 616Miles at time of sale: 147,724Warranty: transmission & engine days or 1,milesShortly after the purchase, the customer returned to the dealer stating there were problems with the vehicle outside of the limited warranty offered at time of saleThe dealer offered to bring the vehicle to the mechanic and have the concerns reviewedThe mechanic found all items to be in working order and/or made any necessary repairsThe customer again returned with an estimate from Mavis discount tire dated stating the vehicle was in need of repairs to the front axels and rear strutsThe price quoted on the Mavis estimate was to replace the items at a charge of $per strut and $per axel.The dealer explained to the customer that any warranty items of transmission and engine would no longer be covered as the vehicle had been driven a total of 149,milesThe customer had put on 1,miles since the time of sale surpassing both the day and 1,mile limitations.The dealer accepted the vehicle back to make the necessary repairs for the customer even though these items were not covered under the limited warrantyThe Dealer replaced the rear struts and both front axelsattempted to follow up with the customer to see if there were any other outstanding issues that needed to be addressed and was unable to reach the customer at the telephone number providedThere was no voicemail option to leave a messageAt this point in time, the dealer understands the customer to be satisfied with the repairs that had been made based on the interaction at time of vehicle releaseThere has been no further contact made by the customer to this dateIf in fact there is an additional concern, the dealer is always willing to address and resolve the issues
517The customer came to the dealership and decided on a Toyota CamryAfter filling out the credit application to apply for a loan, the customer then decided she wanted to pay for the vehicle outright in cashThe vehicle was priced at $8,The customer stated she had limited funds so the manager stated he would help out and gave a discount bringing the selling price to $7,The customer agreed to this price by signing the Purchase Contract in which the Registration, inspection, and New York State taxes were listed as “PENDING”At this time the customer provided a payment of $6,using a debit card and $1,in cash for a total payment of $7,The dealer explained to the customer that they would help her by taking care of all necessary DMV transactions to issue the registration and license platesThe customer would not be responsible for going to DMV in person as the dealer issues license plates directly.517Customer returned to the dealership and provided $cash for a down payment on car insuranceThe customer also paid $towards the balance due for taxes, registration and inspection fees remainingA Bill of Sale was provided where the dealer indicated “PAID BALANCE $597.00” The customer stated she had the additional money at home and would someone be able to accompany her so that she did not have to return to the dealer a second timeThe manager agreed and provided an additional $out of pocket to the customer so that the transaction would be of an even amountThe customer took possession of the vehicle, license plates, and temporary registration.While in route to the customer’s house, the customer stopped drivingThe customer then approached the vehicle the manager was travelling in and stated that she would not be paying the additional money owed to the dealerAt this time the manager left the area and returned to the dealership to avoid any further conflict.6/*/17Since the balance remained unpaid, the manager left a voicemail indicating the balance remained due for the taxes, registration and inspection in the amount of $The customer returned the manager’s telephone call and stated she did not have any additional moneyThe dealer agreed to send the registration in the mail to the customerIn addition to the registration, the manager enclosed a letter stating the balance due and how all payments and fees were applied to the customer via certified mail.The customer then stated she no longer wanted the vehicleThe manager explained that the transaction was complete for the same of the vehicle with only a small balance due pending for the tax, registration and inspectionThe dealer stated that he would not be cancelling the transaction based solely on the customer having insufficient funds.The dealer is only looking to have the remaking balance due satisfied as these are fees collected on behalf of the State of New York through transactions involving registration, inspection and sales tax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: work was done on vehicle Continues to be problem after problem and I am extremely unhappyI spoke with financial woman at dealership to request a call back from owner in regards to an opinion made a few weeks ago by Armold about taking my car that I traded in which was a Mitsubishi Galant DE, backStill no phone call made to me and I am hoping my traded vehicle is in same condition as day of tradeThis has been by far the worst experience ever In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]