Initial Business Response / [redacted] (1000, 8, 2014/05/03) */ Ms [redacted] applied on-line and her credit rating did not qualify her for a rental property with our firmOur qualifying guidelines are available for preview on our websiteThe fact that Ms [redacted] did not qualify does not entitle her to a refund for having run her credit We have on file both the form that we sent to Ms [redacted] explaining that she did not qualify as well as a string of emails between Ms [redacted] and ourselves explaining that the application fee she paid does not come to DPM but rather to the company that provides the credit reportLet me make this clear - we never received the fee that she now wants us to refund I am happy to publish those emails in a public forum to absolutely demonstrate that Ms [redacted] 's complaint is without basis In addition, we spoke to Ms [redacted] more than once on the phone and explained everything to her - including the fact that we never received the money that she now wants us to refund Further, we had offered to Ms [redacted] that if she were to apply in the future we would cover the cost of that new application fee and even offered her a $rebate off of her first month's rent, should she qualifyWe did this in the spirit of "good business" to try to ensure that we treat all people in a more-than-fair manner Despite all of this effort on our part, Ms [redacted] has chosen to misrepresent us and file a complaint with the Revdex.comPerhaps Ms [redacted] would be better served spending her time to improve her credit rating? Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have never spoken ANYONE from [redacted] regarding this matterI only received a follow up response from [redacted] AFTER I sent her an email saying that I was filing a complaint with Revdex.comOnly THEN did I receive an email saying my application was denied and then I was offered the $offIf I was denied then why offer a rebate in the futureTo this Date I still have not receiced the letter they claimed was mailed via us postal mail serviceI too can show the string of emails
Initial Business Response / [redacted] (1000, 8, 2014/05/03) */ Ms [redacted] applied on-line and her credit rating did not qualify her for a rental property with our firmOur qualifying guidelines are available for preview on our websiteThe fact that Ms [redacted] did not qualify does not entitle her to a refund for having run her credit We have on file both the form that we sent to Ms [redacted] explaining that she did not qualify as well as a string of emails between Ms [redacted] and ourselves explaining that the application fee she paid does not come to DPM but rather to the company that provides the credit reportLet me make this clear - we never received the fee that she now wants us to refund I am happy to publish those emails in a public forum to absolutely demonstrate that Ms [redacted] 's complaint is without basis In addition, we spoke to Ms [redacted] more than once on the phone and explained everything to her - including the fact that we never received the money that she now wants us to refund Further, we had offered to Ms [redacted] that if she were to apply in the future we would cover the cost of that new application fee and even offered her a $rebate off of her first month's rent, should she qualifyWe did this in the spirit of "good business" to try to ensure that we treat all people in a more-than-fair manner Despite all of this effort on our part, Ms [redacted] has chosen to misrepresent us and file a complaint with the Revdex.comPerhaps Ms [redacted] would be better served spending her time to improve her credit rating? Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have never spoken ANYONE from [redacted] regarding this matterI only received a follow up response from [redacted] AFTER I sent her an email saying that I was filing a complaint with Revdex.comOnly THEN did I receive an email saying my application was denied and then I was offered the $offIf I was denied then why offer a rebate in the futureTo this Date I still have not receiced the letter they claimed was mailed via us postal mail serviceI too can show the string of emails