Delia's Cleaners

I took a white shirt and black pants, dropped them off as I have been doing for over a year When I went to pick them up the guy handed me a pile of clothes that belonged to someone else I told him they were not mine He proceeded to get my order minus the shirt He told me I had to call the manager which we did She seemed very uninterested in my issue I went back to the store and was told the same thing...call the manager I have called several times with no response I have been a customer for several years All I want is to be compensated for my shirt It was $from *** *** *** *** Really unhappy What happens when we drop off the bag with clothing in it, I do not feel is my problem Thank you This is my first ever compliant through your organization

We have resolved this matter and compensation was sent out 1/25/17. Thank you,Kristina D'***

I am currently an employee and had an item cleaned thereThe item was damaged and because I am an employee, they refuse to replace the item

Hello,We reached out to the customer via telephone on Monday March 9th around Noon and left Mr*** a voicemailHave yet to receive a call backIf customer could please contact *** at Delia's Cleaners at ###-###-#### or***@***.***Thank you

To whom it may concern;Thank you for sharing your experience. We are pleased we were able to reach a resolution in regards to your item. Thank you, Steve B

This was an email I submitted on their website this morning
I have been a customer of yours for many years but I am writing you to express my dissatisfaction with your company My plan is to report everything to the Revdex.com and find as many sites to post my experience with your company I could provide you a very long list of items that have frustrated me with your company that I didn't even bother to bring to your attention
What has finally caused me to write you today is an on going problem with an Armani shirt that your company essentially ruined by breaking the buttons because they starched it when it was requested for dry clean Initially your company replaced the buttons with generic ones which I refused to take This particular shirt was $and I wanted Armani buttons put back on -- not an unreasonable request
When I received the shirt back earlier this week to my amazement the buttons were still broken and the Manager who your employee called essentially said there would be no reimbursement When I asked your employee if she knew that the buttons were still broke he replied, "yes" Truly an unbelievable moment -- I own companies and if I treated my customers like that I would be out of business in short order
To add salt to the wound I picked up my last drop off to your company earlier this morning and another $shirt was starched and not dry cleaned when the ticket in LARGE bolded letters said DRY CLEAN ONLY
I will never step foot in another Deliah's cleaners as long as I live in AZ and at this point my goal is to tell as many people as possible just how pathetic the customer experience can be You would think 10+ years of loyalty would count for something but apparently that is not in your "mission statement" Undoubtedly your business will succeed but I can promise you that it will be impossible to quantify the business you are going to lose because of these unethical practices

we received a call from them, with promises to do something by Tuesday, (yesterday) but still no return calls Not happy with them telling you they will do something but they really do nothing?