Delia's Cleaners

We have resolved this matter and compensation was sent out 1/25/17.   Thank you,Kristina D'[redacted]

Hello,We reached out to the customer via telephone on Monday March 9th around Noon and left Mr. [redacted] a voicemail. Have yet to receive a call back. If customer could please contact [redacted] at Delia's Cleaners at ###-###-#### or[redacted]. Thank you.

I've used Delia's for years, but no longer. I'm allergic to starch. for the second time I came home with ten shirts coated in starch. the manager, [redacted] was called and she said the plant never makes a mistake. Well she is wrong and it has just cost you a long time client. She didn't seem to care. I guess you have more business then you can handle but you will no longer have mine.

Hello,We reached out to the customer via telephone on Monday March 9th around Noon and left Mr. [redacted] a voicemail. Have yet to receive a call back. If customer could please contact [redacted] at Delia's Cleaners at ###-###-#### or[redacted]. Thank you.

This was an email I submitted on their website this morning.

I have been a customer of yours for many years but I am writing you to express my dissatisfaction with your company. My plan is to report everything to the Revdex.com and find as many sites to post my experience with your company. I could provide you a very long list of items that have frustrated me with your company that I didn't even bother to bring to your attention.

What has finally caused me to write you today is an on going problem with an Armani shirt that your company essentially ruined by breaking the buttons because they starched it when it was requested for dry clean. Initially your company replaced the buttons with generic ones which I refused to take. This particular shirt was $275 and I wanted Armani buttons put back on -- not an unreasonable request.

When I received the shirt back earlier this week to my amazement the buttons were still broken and the Manager who your employee called essentially said there would be no reimbursement. When I asked your employee if she knew that the buttons were still broke he replied, "yes". Truly an unbelievable moment -- I own 2 companies and if I treated my customers like that I would be out of business in short order.

To add salt to the wound I picked up my last drop off to your company earlier this morning and another $300 shirt was starched and not dry cleaned when the ticket in LARGE bolded letters said DRY CLEAN ONLY.

I will never step foot in another Deliah's cleaners as long as I live in AZ and at this point my goal is to tell as many people as possible just how pathetic the customer experience can be. You would think 10+ years of loyalty would count for something but apparently that is not in your "mission statement". Undoubtedly your business will succeed but I can promise you that it will be impossible to quantify the business you are going to lose because of these unethical practices.

This is the Tempe location. First off, for 3 items, the cost was over $20. One of my items was a peacoat. I had told them that the button on the inside of the jacket was loose and would like it tightened back up. This is where things go wrong. I get the jacket back and not only is the button not fixed, its missing entirely and an extra button I had inside the inner pocket was also missing. I return the jacket. I'm picking it up for the second time. I check to make sure the button has actually been sewn on and there is not problem. A button has been sewn on, but a button may 1/4 the size of the original (which physically doesn't work with the larger button whole and the second button is still missing. I bring it back once again. Finally, the correct button has been sewn on and the second button has been return! Mozel Tov! Today, Its cold and I put my hand in my pockets to discover that, in addition to sewing the inside button back on, for some reason they resewed all the other buttons on with the mini buttons on the back side, and in the process have sewn straight through the pockets! I can't even go back to this place to have them fix their endless mistakes, because I will wait the two days that I have had to wait every other time I brought it back just to find something else wrong. If they do it right there on the spot with me watching them, them maybe I would go back. This is by far one of the worst experiences with any sort of business in any industry. Its like they are f[redacted]ing up on purpose, because they find it amusing. Never, ever go here. Overpriced and a HUGE headache.

This was an email I submitted on their website this morning.

I have been a customer of yours for many years but I am writing you to express my dissatisfaction with your company. My plan is to report everything to the Revdex.com and find as many sites to post my experience with your company. I could provide you a very long list of items that have frustrated me with your company that I didn't even bother to bring to your attention.

What has finally caused me to write you today is an on going problem with an Armani shirt that your company essentially ruined by breaking the buttons because they starched it when it was requested for dry clean. Initially your company replaced the buttons with generic ones which I refused to take. This particular shirt was $275 and I wanted Armani buttons put back on -- not an unreasonable request.

When I received the shirt back earlier this week to my amazement the buttons were still broken and the Manager who your employee called essentially said there would be no reimbursement. When I asked your employee if she knew that the buttons were still broke he replied, "yes". Truly an unbelievable moment -- I own 2 companies and if I treated my customers like that I would be out of business in short order.

To add salt to the wound I picked up my last drop off to your company earlier this morning and another $300 shirt was starched and not dry cleaned when the ticket in LARGE bolded letters said DRY CLEAN ONLY.

I will never step foot in another Deliah's cleaners as long as I live in AZ and at this point my goal is to tell as many people as possible just how pathetic the customer experience can be. You would think 10+ years of loyalty would count for something but apparently that is not in your "mission statement". Undoubtedly your business will succeed but I can promise you that it will be impossible to quantify the business you are going to lose because of these unethical practices.

When I picked up shirts in January, I was told that 2 shirts were either damaged or missing (they did not know for sure and could not find them) and promised me to investigate. I returned two times to the store at Frank-Lloyd-Wright and Via Linda and was told that they were still investigating. Some weeks ago the store personnel told me I would be shipped a cheque for the 2 shirts and should complain if the claque would not arrive within two to three weeks. I asked this morning in the store and the store manager did not know anything about the case but promised I would be called. I was called today by someone with the name [redacted] from Delias Cleaners who explained me that no shirts were missing and the records did not show anything. Since this is the 3rd or 4th time I receive laundry back with items missing or damaged by Delias Cleaners, I completely lost my trust in them. While they were great in responding and helping in the past cases, it seemed that recently consumer service quality dropped dramatically and that they are not willing to keep an ongoing customer relationship. Very disappointing. Will look for another cleaner.

When I picked up shirts in January, I was told that 2 shirts were either damaged or missing (they did not know for sure and could not find them) and promised me to investigate. I returned two times to the store at Frank-Lloyd-Wright and Via Linda and was told that they were still investigating. Some weeks ago the store personnel told me I would be shipped a cheque for the 2 shirts and should complain if the claque would not arrive within two to three weeks. I asked this morning in the store and the store manager did not know anything about the case but promised I would be called. I was called today by someone with the name [redacted] from Delias Cleaners who explained me that no shirts were missing and the records did not show anything. Since this is the 3rd or 4th time I receive laundry back with items missing or damaged by Delias Cleaners, I completely lost my trust in them. While they were great in responding and helping in the past cases, it seemed that recently consumer service quality dropped dramatically and that they are not willing to keep an ongoing customer relationship. Very disappointing. Will look for another cleaner.

I've used Delia's for years, but no longer. I'm allergic to starch. for the second time I came home with ten shirts coated in starch. the manager, [redacted] was called and she said the plant never makes a mistake. Well she is wrong and it has just cost you a long time client. She didn't seem to care. I guess you have more business then you can handle but you will no longer have mine.

This was an email I submitted on their website this morning.

I have been a customer of yours for many years but I am writing you to express my dissatisfaction with your company. My plan is to report everything to the Revdex.com and find as many sites to post my experience with your company. I could provide you a very long list of items that have frustrated me with your company that I didn't even bother to bring to your attention.

What has finally caused me to write you today is an on going problem with an Armani shirt that your company essentially ruined by breaking the buttons because they starched it when it was requested for dry clean. Initially your company replaced the buttons with generic ones which I refused to take. This particular shirt was $275 and I wanted Armani buttons put back on -- not an unreasonable request.

When I received the shirt back earlier this week to my amazement the buttons were still broken and the Manager who your employee called essentially said there would be no reimbursement. When I asked your employee if she knew that the buttons were still broke he replied, "yes". Truly an unbelievable moment -- I own 2 companies and if I treated my customers like that I would be out of business in short order.

To add salt to the wound I picked up my last drop off to your company earlier this morning and another $300 shirt was starched and not dry cleaned when the ticket in LARGE bolded letters said DRY CLEAN ONLY.

I will never step foot in another Deliah's cleaners as long as I live in AZ and at this point my goal is to tell as many people as possible just how pathetic the customer experience can be. You would think 10+ years of loyalty would count for something but apparently that is not in your "mission statement". Undoubtedly your business will succeed but I can promise you that it will be impossible to quantify the business you are going to lose because of these unethical practices.

Review: I had four shirts ruined. One was torn, one had several buttons ripped off, one had buttons smashed and the fourth was shrunk to the extent that it was unwearable. When I brought them in to discuss the matter, the young man at the counter was unhelpful and provided me an email address to contact the owner. I used this, but have heard nothing in reply. Replacing the four dress shirts has cost me $150.00.Desired Settlement: I would like to be compensated for replacing the shirts and the associated time involved.

Business

Response:

Hello,We reached out to the customer via telephone on Monday March 9th around Noon and left Mr. [redacted] a voicemail. Have yet to receive a call back. If customer could please contact [redacted] at Delia's Cleaners at ###-###-#### or[redacted].[redacted]. Thank you.

This is the Tempe location. First off, for 3 items, the cost was over $20. One of my items was a peacoat. I had told them that the button on the inside of the jacket was loose and would like it tightened back up. This is where things go wrong. I get the jacket back and not only is the button not fixed, its missing entirely and an extra button I had inside the inner pocket was also missing. I return the jacket. I'm picking it up for the second time. I check to make sure the button has actually been sewn on and there is not problem. A button has been sewn on, but a button may 1/4 the size of the original (which physically doesn't work with the larger button whole and the second button is still missing. I bring it back once again. Finally, the correct button has been sewn on and the second button has been return! Mozel Tov! Today, Its cold and I put my hand in my pockets to discover that, in addition to sewing the inside button back on, for some reason they resewed all the other buttons on with the mini buttons on the back side, and in the process have sewn straight through the pockets! I can't even go back to this place to have them fix their endless mistakes, because I will wait the two days that I have had to wait every other time I brought it back just to find something else wrong. If they do it right there on the spot with me watching them, them maybe I would go back. This is by far one of the worst experiences with any sort of business in any industry. Its like they are f[redacted]ing up on purpose, because they find it amusing. Never, ever go here. Overpriced and a HUGE headache.