Delightful Days R.V. Center

We are uncertain as to how to respond to Mr***s response He was complaining about engine issues in his second complaint The work we performed on his volt pump in the coach part of his motor home has absolutely nothing to do with the engine, for they are two separate systems We know he is upset because we would not wire his hot water heater to electric using his inadequate extension cord By Ky code his motor home is not able to be wired the way he wanted He was not billed for the electrical portion of that, only for installing the gas side After he accused us of sabotaging his unit we do agree our employees were not willing to help him anymore We truly do not see a resolution for this Thank you so much for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have reviewed response to my complaint and it does not address the issues raised in my claim: Requested repairs never completedExcessive time in facility Failure to make proper repairs to manufactures instructions (ATWOOD literature MPD 93755)During attempts to install 12volt system water pump caused failures of other 12volt electric systems components in towing charges and other repairsEmployees adolescent behavior trying to lock me out to avoid me and disrespectful attitudeNot informing me before invoice paid that electric would not be connected to hot water tank The invoice #*** does not support their claim on hookup laborI never refused to pay anything but I told him I would not pay for what I had already paid forI did not use the wrong key to try and unlock my RV I was afraid of breaking key off in lockI did tell *** the owner that the parking brake failed last spring (2015) in Elizabeth Ky and I had to replace the transmission sensorThat is how I knew how to disconnect parking brakeThe main difference between the sensor failure and the failure at Delightful Days is the starter would engage and engine would startThe starter will not engage when the transmission sensor is brokeI never seen or spoke to anyone after I left *** office that afternoonThe RV will not move when Parking Brake engage. Please let me know what else can be done about this claim as the only thing I know to do is open a Small Claim Case here in KyThank you for your help !! *** ***
To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Delightful Days Inc
5pt;">*** *** *** ***
*** ** ***
***
Revdex.com
* *** *** ***
*** ** ***
*** *** ***
To Whom It May Concern:
Please note this letter is in response to ID ***Our replies are as followsThe customer's hot water tank was connected to the LP Gas and was working fineIt was not installed to electric because the way the customer wanted it installed was not allowed by the National Electric Code, Customer was told to take his unit to a Winnebago dealer as we were not licensed to wire the electric the way he wantedWe only charged labor for the time to install to LP gas,
The water pump switch in bathroom was connected by the service department; however the customer refused to pay the billWe wrote off the bill and asked the customer to leave with his motor home, after we showed customer we did not bill him for this prior to this dateCustomer was complaining of being locked out of his unitHe was told by our service tech *** that he was using the wrong key*** took the keys and opened the door with the proper keyWith regards to damages claimed after he left our lot, it was not brought to our attention before he left, therefore we cannot assume liability Mr*** stated to ***, the owner of Delightful Days, that he has had problems with the brake release before and he knew how to disconnect the parking brake and left the lot but only after he dissembled it himself and detaining employees after hours to ensure Mr *** was safeThe water pump and hot water tank repairs have nothing to do with a bad sensor on the transistor and parking brake issues on the driving of the unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am sending you a rough copy of my information concerning the complaint have against Delightful Days RV CenterThe table of contents shows copies of multiples documents and photographs that show the information that we have previously discussedThis information is not to be shared with anyone outside of the Revdex.com.It is important to note that Delightful Days RV Center's invoice #*** shows that the GC6AA-10E should be installedIn contrast, the photographs will show that the device in is a CGH6A-10E SPThis item is more expensive and is equipped with heat exchanger and hose from the automotive radiator on the opposite side that my RV is made forThis model has heat exchange hookup tubes on the left sideMy RV is set up to have them on the right.I have requested a copy of the invoice for the hot water heater installed as per the invoice #*** on 3/25/Having looked closer at their installation, they seemed to have left the intake strainer out beside the kink in the outflow hoseI firmly believe that they had this random heater in stock and replaced my new, never used GC6AA-10E for parts or reapplicationThese new parts brought to them to use in my RV would sell for about $400.00.I will be out of town fishing for about weeks starting Monday the 10"I will be slow to respond to any emails or phone calls,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have reviewed response to my complaint and it does not address the issues raised in my claim:
Requested repairs never completed
Excessive time in facility
Failure to make proper repairs to manufactures instructions (ATWOOD literature MPD 93755)
During attempts to install 12volt system water pump caused failures of other 12volt electric systems components in towing charges and other repairs
Employees adolescent behavior trying to lock me out to avoid me and disrespectful attitude
Not informing me before invoice paid that electric would not be connected to hot water tank
The invoice #*** does not support their claim on hookup laborI never refused to pay anything but I told him I would not pay for what I had already paid forI did not use the wrong key to try and unlock my RV I was afraid of breaking key off in lockI did tell *** the owner that the parking brake failed last spring (2015) in Elizabeth Ky and I had to replace the transmission sensorThat is how I knew how to disconnect parking brakeThe main difference between the sensor failure and the failure at Delightful Days is the starter would engage and engine would startThe starter will not engage when the transmission sensor is brokeI never seen or spoke to anyone after I left *** office that afternoonThe RV will not move when Parking Brake engage. Please let me know what else can be done about this claim as the only thing I know to do is open a Small Claim Case here in KyThank you for your help !! *** ***
To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am sending you a rough copy of my information concerning the complaint have against Delightful Days RV CenterThe table of contents shows copies of multiples documents and photographs that show the information that we have previously discussedThis information is not to be shared with anyone outside of the Revdex.comIt is important to note that Delightful Days RV Center's invoice #*** shows that the GC6AA-10E should be installedIn contrast, the photographs will show that the device in is a CGH6A-10E SPThis item is more expensive and is equipped with heat exchanger and hose from the automotive radiator on the opposite side that my RV is made forThis model has heat exchange hookup tubes on the left sideMy RV is set up to have them on the rightI have requested a copy of the invoice for the hot water heater installed as per the invoice #*** on 3/25/Having looked closer at their installation, they seemed to have left the intake strainer out beside the kink in the outflow hoseI firmly believe that they had this random heater in stock and replaced my new, never used GC6AA-10E for parts or reapplicationThese new parts brought to them to use in my RV would sell for about $I will be out of town fishing for about weeks starting Monday the 10"I will be slow to respond to any emails or phone calls,
Regards,
*** ***

Please allow us to clarify Mr ***'s statement that he firmly believes we switched his new, never used hot water heater for a random one we had sitting on our shelf. Mr *** brought his unit to us to work on AFTER somebody else had already tried to install it and in the process busted his tank. We called him and advised him as to the situation and he told us to go ahead and replace. The part number on our work does not match what he purchased is indeed a correct statement. We did not have a GCH6A-E so we installed the more expensive one at the cheaper price. We verified that the unit we had can be installed provided we did not hook up the electric. If you look at Mr ***'s ebay receipt and our receipt he paid more money for his ebay water heater than we did our factory oneWe understand that the only resolution Mr *** feels is a complete refund, however we feel VERY strongly we did nothing wrong and this simply is not an option for us

I never seen DD invoice # *** until todayI paid $+ $shipping for atwood factory manufactured hot water heaterI also purchased a micro switch and told *** that the new switch in cup holder on kitchen tableNo one told me about changing Hot Water Heater to difference model

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I can not figure out how they came up with this response? I did not ask them to hook up hot water tank to extension cord. I requested them to connect the hot water tank according to manufactures instructions found in  ATWOOD INDUSTRIES manual MDP 93755 . That requires a 15 amp plugon a # 14 AWG wire no longer than 6 feet. They never told  me that I was not charged for electrical  connection at any time and is not supported by invoice #[redacted] . This response nor their first response address the issues I listed in both of my responses. X= REQUESTED REPAIRS NEVER COMPLETED X= EXCESSIVE TIME IN FACILITY X= FAILURE TO MAKE PROPER REPAIRS ACCORDING TO MANUFACTURES INSTRUCTIONS X=   DURING ATTEMPTS TO INSTALL 12 VOLT SYSTEM WATER PUMP CAUSED FAILURE FAILURE OF OTHER 12V SYSTEM  COMPONENTS RESULTING IN TOWING CHARGES AND ADDITIONAL REPAIRSX= ADOLESCENT BEHAVIOR OF EMPLOYEES TRYING TO LOCK ME OUT BEFORE CLOSING TIME. X= NOT INFORMING ME THAT ELECTRIC WOULD NOT BE CONNECTED BEFORE PAYING INVOICE. They never at anytime informed me that hook up charges was for gas only and is not noted on invoice. The water heater they  ordered was a gas and electric and that was what I paid for.They never responded to my letter of 06/16/16 that included a copy of Atwood Industries proper electric connections from the manual MDP93755.This certified letter is never addressed in any of their communications. On 05/19/16 I ask [redacted] if they had contacted the manufacture his response   was no I asked him if they had looked at the installation manual his response was no.As I have done from the beginning Thank You for your help.Regards,
[redacted]

Delightful Days Inc[redacted]
[redacted]
[redacted]Revdex.com[redacted]
[redacted]
[redacted]To Whom It May Concern:Please note this letter is in response to ID [redacted]. Our replies are as follows.The customer's hot water tank was connected to the LP...

Gas and was working fine. It was not installed to electric because the way the customer wanted it installed was not allowed by the National Electric Code, Customer was told to take his unit to a Winnebago dealer as we were not licensed to wire the electric the way he wanted. We only charged labor for the time to install to LP gas,The water pump switch in bathroom was connected by the service department; however the customer refused to pay the bill. We wrote off the bill and asked the customer to leave with his motor home, after we showed customer we did not bill him for this prior to this date.Customer was complaining of being locked out of his unit. He was told by our service tech [redacted] that he was using the wrong key. [redacted] took the keys and opened the door with the proper key.With regards to damages claimed after he left our lot, it was not brought to our attention before he left, therefore we cannot assume liability. Mr. [redacted] stated to [redacted], the owner of Delightful Days, that he has had problems with the brake release before and he knew how to disconnect the parking brake and left the lot but only after he dissembled it himself and detaining 2 employees after hours to ensure Mr [redacted] was safe.The water pump and hot water tank repairs have nothing to do with a bad sensor on the transistor and parking brake issues on the driving of the unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I will fax over both work orders.  The first one is where we did the majority of the work.  The second one is where we had to replace the 12volt switch on his pump. Which had nothing to do with the installation of the water heater.  As you can see he raised such a fuss with us that we voided the bill and ate the second charges.  It is indeed the National Electric Code .  There is indeed a one year warranty on the hot water heater thru the manufacturer.   As you can also see on work order [redacted] we did a State Fire Marshall Inspection so he could get it titled in the state of Ky.  To wire his unit the way he wanted us to he would have failed, therefore not been able to title his motorhome . You can call the fire marshall office in Frankfort to verify if need be.

As stated in our last statement, we feel we have done nothing wrong and a refund is not an option for us.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
 I can not figure out how they came up with this response? I did not ask them to hook up hot water tank to extension cord. I requested them to connect the hot water tank according to manufactures instructions found in  ATWOOD INDUSTRIES manual MDP 93755 . That requires a 15 amp plugon a # 14 AWG wire no longer than 6 feet. They never told  me that I was not charged for electrical  connection at any time and is not supported by invoice #[redacted] . This response nor their first response address the issues I listed in both of my responses.
X= REQUESTED REPAIRS NEVER COMPLETED
X= EXCESSIVE TIME IN FACILITY
X= FAILURE TO MAKE PROPER REPAIRS ACCORDING TO MANUFACTURES INSTRUCTIONS 
X=   DURING ATTEMPTS TO INSTALL 12 VOLT SYSTEM WATER PUMP CAUSED FAILURE FAILURE OF OTHER 12V SYSTEM  COMPONENTS RESULTING IN TOWING CHARGES AND ADDITIONAL REPAIRSX= ADOLESCENT BEHAVIOR OF EMPLOYEES TRYING TO LOCK ME OUT BEFORE CLOSING TIME.
X= NOT INFORMING ME THAT ELECTRIC WOULD NOT BE CONNECTED BEFORE PAYING INVOICE.
They never at anytime informed me that hook up charges was for gas only and is not noted on invoice. The water heater they  ordered was a gas and electric and that was what I paid for.
They never responded to my letter of 06/16/16 that included a copy of Atwood Industries proper electric connections from the manual MDP93755.This certified letter is never addressed in any of their communications. On 05/19/16 I ask [redacted] if they had contacted the manufacture his response   was no I asked him if they had looked at the installation manual his response was no.
As I have done from the beginning Thank You for your help.
Regards,
[redacted]

We are uncertain as to how to respond to Mr. [redacted]s response.  He was complaining about engine issues in his second complaint.  The work we performed on his 12 volt pump in the coach part of his motor home has absolutely nothing to do with the  engine, for they are two separate systems..  We know he is upset because we would not wire his hot water heater  to electric using his inadequate extension cord..  By Ky code his motor home is not able to be wired the way he wanted.  He was not billed for the electrical portion of that, only for installing the gas side.   After he accused us of sabotaging his unit we do agree our employees were not willing to help him anymore.  We truly do not see a resolution for this.  Thank you so much for your help.