Delightful Days Inc [redacted] Revdex.com [redacted] ***To Whom It May Concern:Please note this letter is in response to ID [redacted] Our replies are as follows.The customer's hot water tank was connected to the LP Gas and was working fineIt was not installed to electric because the way the customer wanted it installed was not allowed by the National Electric Code, Customer was told to take his unit to a Winnebago dealer as we were not licensed to wire the electric the way he wantedWe only charged labor for the time to install to LP gas,The water pump switch in bathroom was connected by the service department; however the customer refused to pay the billWe wrote off the bill and asked the customer to leave with his motor home, after we showed customer we did not bill him for this prior to this date.Customer was complaining of being locked out of his unitHe was told by our service tech [redacted] that he was using the wrong key [redacted] took the keys and opened the door with the proper key.With regards to damages claimed after he left our lot, it was not brought to our attention before he left, therefore we cannot assume liabilityMr [redacted] stated to ***, the owner of Delightful Days, that he has had problems with the brake release before and he knew how to disconnect the parking brake and left the lot but only after he dissembled it himself and detaining employees after hours to ensure Mr [redacted] was safe.The water pump and hot water tank repairs have nothing to do with a bad sensor on the transistor and parking brake issues on the driving of the unit
Delightful Days Inc [redacted] Revdex.com [redacted] ***To Whom It May Concern:Please note this letter is in response to ID [redacted] Our replies are as follows.The customer's hot water tank was connected to the LP Gas and was working fineIt was not installed to electric because the way the customer wanted it installed was not allowed by the National Electric Code, Customer was told to take his unit to a Winnebago dealer as we were not licensed to wire the electric the way he wantedWe only charged labor for the time to install to LP gas,The water pump switch in bathroom was connected by the service department; however the customer refused to pay the billWe wrote off the bill and asked the customer to leave with his motor home, after we showed customer we did not bill him for this prior to this date.Customer was complaining of being locked out of his unitHe was told by our service tech [redacted] that he was using the wrong key [redacted] took the keys and opened the door with the proper key.With regards to damages claimed after he left our lot, it was not brought to our attention before he left, therefore we cannot assume liabilityMr [redacted] stated to ***, the owner of Delightful Days, that he has had problems with the brake release before and he knew how to disconnect the parking brake and left the lot but only after he dissembled it himself and detaining employees after hours to ensure Mr [redacted] was safe.The water pump and hot water tank repairs have nothing to do with a bad sensor on the transistor and parking brake issues on the driving of the unit
As stated in our last statement, we feel we have done nothing wrong and a refund is not an option for us Thank you