Delightful Tours, Inc.

Review: I was contacted over SMS by one of their employee, [redacted] on 07/**/2013. I authorized $590 over SMS because she promised to return the money in one moth on the card itself. Instead, she charged $1500 to my credit card. Also, it's been about 3 months, I have not received the money back. She had told me that the charge was for another customer. Her exact words were " Payback in a month. Account got messed up someone deposited fraudulent check into my account back froxe account to investigate paid for travel package by check for some one who deposited into my account check didn't Clare Amount 2590. Situation really bad or I will never ask. Pax got package before all this happen pax is now at destination and woould be totally embarassed by hotel I will be in a totally terrified state ". To help out, I agreed to allow the charge on the condition it be returned in 1 month. I have been contacting the employee over and over again. She told me that she has put the money back through check cashing. I reviewed my cc account and did not find anything. Ever since, I keep getting responses like ' it should have been delivered',' I emailed the check' and so on. Whenever I ask for proof over messaging OR by email of the check being sent, she does not send anything. I am frustrated and told her that I will have to take action on this. This is my attempt to get my money back.Desired Settlement: I just expect that the money be returned to my credit card AND my cc be removed from their database.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To Whom It May Concern:During the month of September, 2013, I was looking for quotes for flight tickets to India. [redacted], travel consultant, quoted me for Emirates. The price was agreed and I was told that since I had 8 hours layover in Dubai while returning to US, I am entitled to hotel stay overnight in Dubai. I mentioned to [redacted] that hotel is needed and requested her to book the complimentary hotel for me at Dubai. After I was charged for my flight tickets priced, I assumed that hotel was booked by [redacted] at Dubai. She did not provide or ask me any more details further and said everything was taken care of.On the day of my return 02/**/2014, I was told by Emirates sales person that though I had a complimentary hotel entitled, no hotel was booked for me. I had to pay $110 for 3 hours stay in a Dubai hotel. After I returned to California on 02/**/2014, I called up [redacted] and told her that no hotel was booked and I had to pay extra money for overnight stay in Dubai. [redacted], started yelling at me over the phone that, I did not provide her my passport details so she did not booked. I was surprised to hear that and told her that she never mentioned this before and I was not aware of how complimentary hotel are suppose to be booked by a travel agent. [redacted] said she will get back to me later and hanged up.I kept calling Delightful Travel&tours but no one picked my call. I emailed [redacted] but no reply from her side till date. Aboveall, their customer service is horrible and disgusting. I had requested "Hindu Meal" instead no such meal was requested to Emirates. I myself had to change my preference later from Emirates website.Please contact me if any bills are needed.Thank you,[redacted]Desired Settlement: I will need Delightful Travels & Tours reimburse my $110 as this was not my fault and travel agent never provided me any information. Moreover, [redacted] said, "everything was taken care" which was not accurate. I had to pay extra when I was already entitled to a complimentary hotel for a overnight stay.

Business

Response:

We apologize for any inconvenience caused to the passenger while transiting Dubai. However, 8hrs transit time may not call for a hotel in transit

as checking out and checking in at Airport/Hotel may just give a couple of hours at the hotel and may not be justified. Hotel accommodation is provided

by the airline and is completely at their discretion and agent has nothing to do with it. Agent may only request for it but is not responsible for it. At the

airport when things do not go very much in favor of the passengers, airline employees try to overcome the situation by putting the blame on the agent.

We will do our best to compensate in some way for their next trip abroad.

Regards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

The Airliner clearly mentioned that it was suppose to be done by the travel agent and the travel aganecies are very uch aware of this. The Airliner, Emirates, have also said very clearly that any passenger having a layover of 8 hours or more, are entitled to get complimentary hotel service. This is known by the any travel agencies.

Since the agent herself spoke to me about booking complimentary hotel at Dubai, it is very clear that the agent knew and was responsible for make the booking arrangements and does not make sense the reason given by the travel agent.

This isn't the first time I am travelling with Emirates. I have flew with them and the previous travel agent had booked complimentary hotel, provided by the Airliner.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,