Delivery Agent

Dear Mr***, I do apologize for the delay in receiving your full orderWe have been awaiting stock for your all of your items, however, we are still waiting on the Peach Panther Bow Tie and the Riff Raff Peach Panther Autographed PosterI have put in a request to ship the remaining items we do have in stock with upgraded shipping via UPS Next Day AirThis order should ship on Monday, October 24th and arrive to you by the 25thUnfortunately, I do not have an ETA on the items that are currently out of stock, however, we will ship them out as soon as they arriveI've also refunded [redacted] of your shipping; at total of [redacted] This will reflect on your account in 3-buisness days Sincerely, Nathan R***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This company refuses to understand my bank confirmed their capture of funds from my account I have proof from my bank with their tracking number from this company that shows and proves they took funds from my accountThis company seems to think financial institutions can't track money or my bank is incapable of tracking money from their customers accounts which completely absurd! They stole my money and refuse to acknowledge they did so because it's very apparent they have no idea where or what they did with the money after they took it from my accountMy bank is standing by me and the fact this company charged my account for services they never rendered is a crimeI never requested they stop the transaction or declined the products, and they never sent an email or called me like they claimed in their responseAlso, I received products that I purchased just a week prior to this purchase with the same method of payment with no issues so someone is pulling a fraudulent stunt in my opinionI have a valid complaint confirmed by my bank with tracking numbers the bank uses to authorize my payment to this institution and they amount they charged my account this is matter of fact, and because they can't find the payment in their system is not enough because someone collected those funds in that business, that is a fact proved by my bank!

***, Thanks again for your order from the [redacted] storeI'm sorry that the second hoodie that was sent is damaged nowI'm going to send you a third hoodie, with hopes that it will be of better qualityCan you please return the damaged hoodie one the new one is received, so that we can investigate the damage furtherPlease let us know if you need anything else! Thanks, Customer Service

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I opened a complaint with the Revdex.com back in February about Music TodayThe case was closed because Music Today promised to ship a product to me that was ordered back in November of last yearThey never shipped the product even though the case was closedThe basis of my complaint is that Music Today each month promises to ship the product, but as the months go by, they do not ship the productIt is now April and I still have not received the product I ordered back from November It is still my believe they have no intention and/or ability to ship the productBelow are the details of my order: On November 29th, 2013, I received an advertisement that claimed if I purchased a product from Music Today before December 2nd, I would receive an autographed holiday card signed by all of the members of [redacted] ***I thought this would be a great gift so I ordered of them on November 30th, 2013, clearly before the cutoff dateOn January 7th, I wrote to Music Today to ask about the status of my orderThey responded on January 8th, saying they had no record of my order, even though I sent an order confirmationI sent the order confirmation again on January 8th, On January 9th, they tried to tell me that I was not due any autographed holiday cardsSo, on that same day, I sent the advertisement from which I placed the order, and the following day, [redacted] from Music Today responded saying I was owed the cards, but they did not have any in stockAt that time, they offered me stickers from the [redacted] instead of autographed signaturesThe cost of my order was over $100, the cost of the stickers was $I explained this was not an acceptable offer, and asked for a full refund or for the autographed cards to be shippedOn January 14th, I asked for an update as I had received a response since my January 10th inquiryOn January 15th, [redacted] from Music Today responded saying I had been added to the list to receive the autographed cards, but provided no ship dateThe following day I asked for a ship date, but they refused to respondOn January 23rd, 2014, I was promised the cards would arrive by the end of JanuaryOn February, 3rd, 2014, I still had not received my order, so I asked for an updateNo response was givenOn February 17th, 2014, I still had not received my order or a response, so I wrote and asked for an updateTo date, I still have not received any responses from Music Today about my order leading me to believe they have no intention of shipping my order or refunding my money

Revdex.com: I accept the offer put forth by Delivery AgentI know I originally wanted a refund, but with the product finally being shipped, I can certainly live with thatLong overdue but as the situation is resolved, all is wellI would like to thank you for taking my complaint and getting this done a lot faster than I could have ever done on my ownI seriously appreciate the services, excellent job Regards, -***

Dear Ms [redacted] , I am very sorry to hear that your piece dinnerware set arrived damagedI have processed a refund of $for your 2nd set and it should appear on your account in the next 3-business days Sincerely, Nathan Manager, Customer Care

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I appreciate the offer, at this point after waiting for months to receive what was supposed to be autographed cards for the Christmas holiday, I would rather have monetary compensation for the part of my order that was not shipped I have devoted way too much time and effort trying to get the missing part of my order shipped to me and continuing to receive messages for months saying the signed cards are coming at some unspecified time is quite frankly more than I can tolerate anymore Please send me a check for $so that I can go out and purchase the missing part of my order Regards, [redacted]

[redacted] We are terribly sorry that your jacket arrived damagedI'm going to reship another jacket today, since inventory shows that we only have one left in stock and I fear that by the time your return makes it back that our quantities will be diminishedAll I ask of you is to please return the damaged jacket once you receive the replacement that I'm sending todayOnce again, I'm sorry for the hassle on your endPlease let us know if you have any further questions or need any additional assistance in regards to your order! Thanks, [redacted] ***

Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately weeks prior to the eventHowever Rush tickets will ship earlier in early JuneThis is stated on the order confirmations."Tickets will be shipped no later than business days (approximately weeks) before the event date; however they might be shipped earlier"Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department

Hello,Your ticket order is still pending shipment and should be fulfilled by the end of next week [between 4/13/and 4/17/15].Sincerely,Customer Service

After speaking with [redacted] from the business he apologies for the hassle cause by thisHe has processed the remaining part of the purchase, [redacted] That is in additional to the $ [redacted] that was already refunded for the shippingThis should take 24-business hours to go to the customer’s bankHE should have it by Monday

Dear [redacted] , Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully... download the single, [redacted] ***. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download. I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded. Please allow 3-5 business days for your refund to reflect on your statement. Sincerely, Nathan

As we've posted many timesCustomer is confused If they purchased through the Wal-mart store site, they should reach out to them We are one website using the name: As Seen On TVA public domain name that any retailer can useWe are not partnered with Wal-mart in any fashion, nor are we the distributor of product to these locations We were not part of the transaction [redacted] Connekt Customer Care Manager

We apologize for any confusion Stock has just arrived for this item This customer's address has been updated to his new [redacted] , CA address and upgraded to 2-Day shipping at no additional charge It should ship by Friday, 6/23/

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] /> Revdex.com: in reference to complaint ID [redacted] : Music Today refunded me for the album they could not help me download last week and I find this resolution satisfactoryI now consider this complaint resolved Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/09/22) */ I have checked our database against the customer's name and have found no records in our system regarding a purchase under said name on the date providedThe transaction # and order ID # provided by the customer, furthermore, do not match up with our order # templateIf the customer could supply the exact web address of where the purchase was made, I'd be happy to try and assist them but I'm thinking that this customer made an order from an online store serviced by a company other than ours