Dell Inc

Complaint: [redacted]
I am rejecting this response because: I was told that the money would be put in the account that it came from. Dell put the money in a Dell preferred account. I had to call and talk to 6 people before they would agreed to send me a check, then they said it would it would take 6 to 8 weeks. I asked them why does it take 6 to 8 weeks to write me a check. He finally changed it to 3 to 4 weeks, but I was still unhappy. This has been the worst experience I have ever had with any business, I will never deal with Dell again.         
Regards,
[redacted]

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with Dell service and support and wants compensation.  We regret any dissatisfaction he may have experienced and appreciate the feedback.  Dell will not provide compensation for down time or the computer not being available for use.  Since the date of our last response, our representative made multiple attempts to contact the customer to verify that his issues have been resolved and, to date, there has been no response by the customer to the follow-up contact attempts.  Should the customer still need assistance, we ask that he contact our representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
Dell is blatantly commiting fraud masking it as "consumer protection" and no one is addressing it, at the very least my complaint should be recorded in the Revdex.com records.
Regards,
[redacted]

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted]...

authorized as a goodwill gesture for the customer to receive a new product key code for Microsoft Home and Student.  The representative has confirmed receipt and customer has no further concerns.  We ask that the contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Today’s Date: 03/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states order...

concerns with a coupon. At this time the agent has been unable to reach the customer and the customer has not responded to the agents contact attempts. Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted]@Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with Dell service and support and wants a call from a U.S. based representative.  We regret any dissatisfaction she may have experienced and appreciate the feedback provided.  All of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issues.  As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location.  Since the date of the original submission, Dell records indicate the customer was contacted and offered assistance consistent with the terms of Dell’s Limited Hardware Warranty.  The customer declined the assistance based on our representative’s geographical location.  Should she reconsider and agree to troubleshoot with our representative, we ask that she contact the representative within ten days from this response at [redacted]@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a $250.00 gift card, and $50.00 was credited to my Dell Financial account. It is unfortunate that a previous and loyal customer had to take these steps in order to receive these items that were part of the initial sales agreement with the company. I had continuously called and emailed with no satisfaction. The calls that were answered just reaffirmed I was not to receive the promotion, and the emails were never answered. I also purchased extended warranties, and I hope I will not experience the same runaround and treatment, should I need warranty repair. As of now, I will pay off my Dell premium account and close it.  I can't see myself making another major purchase through Dell and hoping they will follow through with their sales agreements. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dell is playing the same old games. They call me, I pick up the phone and no one answers. I leave messages at the 800# voice mail regarding the best time to call me and they ignore me. I cannot reach [redacted] by email.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative recently contacted [redacted] regarding his concerns. Please note that a product return has been processed. Our records show that the credit has been posted to the original form of payment. Our representative also followed-up with [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted], in case [redacted] has any further concerns regarding this case.  Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with Mr. [redacted] to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

Today’s Date: 01/05/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer...

states their Dell order was canceled without informing them. At this time the agent has apologized to the customer as the order was automatically canceled due to part unavailability. The product will not become available until Feb 2015. The agent has offered the customer a discount on another order which the customer has accepted. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because: This person in this case does not know what is taking about. I received the payment the next day after I talk Mr.[redacted] by Fed-ex not one to two weeks later. This only shows what I had to deal with. Please enlarge top right corner to check date. This may not seem like a big thing , but add it all up what stress they cause me. Thanks for caring and listening.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative informed her that her Dell system limited hardware warranty expired several...

year ago. As a gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new Dell system purchase; however, Ms. [redacted] elected not to accept our offer of assistance. Her request for a free repair was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence.  Our representative worked with Mr. [redacted] and processed a system...

exchange. Our records indicate the system has been delivered. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Revdex.com Complaint ID:  [redacted]  Dear Better BusinessBureau,  I am writing on behalf ofDell Inc. in response to the complaint filed with your office by thecustomer.  Thank you for providing a copyof the customer’s submission.  Our records indicate the...

Dellrepresentative; [redacted] has called and spoken with the customer regardingher concerns and observations.  Weappreciate the customer’s informative and candid input.  We take feedback such as this very seriously. Whether positive or negative, input suchas what the customer has shared with [redacted], plays a vital role in determininghow we can better meet our customers' needs. If the customer should have any additional questions or concerns regardingthis subject matter, please have the customer contact our representativedirectly by email at [redacted]@Dell.com;[redacted] will be happy to assist.    Sincerely,   Executive Support Team Incident ID# [redacted]Dell Inc.

Dear Revdex.com,   This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. At this time Dell considers this issue closed.   This is order is over a year old a return will not be authorized.Sincerely,  Advanced Resolution GroupIncident ID#[redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a refund for the...

amplifier and VGA card as our receiving department confirmed only the system was received on the tracking number provided as proof of delivery. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information.   Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,   This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. Dell representative, [redacted] contacted the customer and has offered to authorize onsite tech to replace parts or a depot service.  The customer continues to decline both offers are consistent with the terms of the warranty.  Should he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####.  Alternatively, should he want assistance from the representative assigned to assist with his submission, we ask that he contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter. At this time Dell considers this issue closed.  Sincerely,  Advanced Resolution GroupIncident ID#[redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the...

correspondence submitted by [redacted]. A Dell representative recently contacted Mr. Cao regarding his concerns. Our representative informed him of the terms and conditions of Gift Cards. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement E-Gift Card and followed-up with [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted], in case [redacted] has any further concerns regarding this case.    Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.