Dell Inc

Complaint: ***
I am rejecting this response because:Dell is using a bait and switch tactic to sell laptops I ordered a laptop with a video card Dell confirmed a laptop with a video card Dell shipped me a laptop without a video card Dell has the Inspiron with an Rvideo card on their website right now *** but they have told me over the phone and in chat (chatlog attached) that they don't have an Inspiron with the video card Dell is not being truthful to me about being able to replace the laptop they shipped me with an Inspiron with the video card I ordered The video card is worth more than the $credit that they are offering (not to mention the time and hassle this has caused me)
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative offered technical assistance; however, Ms*** elected not to accept our
offer of assistanceHer request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of the Dell price match policy, our
representative respectfully denied the customer’s request for a price matchThe competitor’s price was not verifiable on their website.http://*** We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Today’s Date: 01/13/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states various technical concernsAt this time the agent is processing a system exchange for the customerAs per Revdex.com policy a response is being submitted today however the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: Dell missed their chance when they called me two days after I registered the request and refused any solution except full charge They contacted me five days later with an offer of a reduced charge for repair but by then I had already purchased a replacement
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Once again I am asking Dell Computer for a name of the Corporate Officer to serve papers toI have the addressIf you are unwilling to provide this, I will ask my attorney to research it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

A Dell representative contacted *** *** *** and is working with him to achieve an amicable resolution for his concernsHis order is being delayed due to product availability issuesOur representative may be contacted directly by e-mail at ***

Dear Revdex.com,Our records indicate the representative *** followed up with the customer in regards to his concerns. The representative authorized a return for credit and confirmed credit had posted. The representative also assisted the customer on getting
funds put back on a gift card. We request the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative issued a coupon and the customer verified it has been
receivedOur representative remains available and may be contacted directly via email at ***@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceSincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: Dell did not offer a "discounted" extended warranty at the time of purchase of this (scratch & dent) laptopIn fact, I called a Dell representative about said extended warranty and they stated that I could purchase it within one year from the original purchase date, though not mentioning the nearly 100% increase in price
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience.Dell representative *** contacted the customer assisted in getting a manual credit processed due to a receiving error. The representative followed up and confirmed credit had closed out and will post back to the credit card. We remain available to assist and ask that the customer contact the representative ***@Dell.comSincerelyExecutive Support TeamIncident***Dell Inc

Today’s Date: 12/03/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states
they were quoted a different price for a motherboard replacement on their out of warranty unitAt this time the agent verified the correct price for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions regarding the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued
partial creditsOur representative also verified that the credits have been posted to the original form of payment and followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: 30384716Dell Inc

Complaint: ***
I am rejecting this response because I am awaiting confirmation with actual posting of all stated return credits Dell follow through at all points has been slow at best Also, communicated with Mr*** that due to the lengthy time required to try to unsuccessfully work out all issues with Dell, then awaiting cancellation and return credit of payment to Dell Financial Services account, a statement cycle ended resulting in a $late payment chargeMr*** was contacted to work with DFS and have this charge removed and confirm there will be no further fees or finance charges incurred
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of Dell’s limited hardware warranty and provided technical
assistanceOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted at directly via e-mail at ***@DELL.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:Dell has not contacted me or credit the account
Regards,
*** ***

Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed. Please have the customer contact the representative directly by email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID#***
Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Ms*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follsubmission We remain available to assist and ask that the customer contact the representative at ***@Dell.com