Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached pictures of the tires in question These are not the tires that were on it when I test drove the Durango I took the vehicle to a local tire business in Malone NY and the owner of the business gave me an invoice for an alignment and a note attached to the invoice stating the tires never should have passed inspection That invoice was faxed to Della Mitsubishi directly to John K [redacted] and he left me a voice mail that the dealership "could not absorb that cost" and then offered for ME to buy the tires at their cost and the 4th for $ If they hadn't switched the tires in the hours it took them to register the vehicle...it didn't need cleaning as it was immaculate inside..I would have driven it off the lotThey insisted I leave the dealership If a man had had the same issue with the tires I believe they would have been replaced immediately But I'm a woman and perhaps, in my opinion, the dealership thinks it's ok to take advantage of that I know what black shiny new tires look like and when I noticed they weren't the same when I got home, I immediately called the dealership I want the All-weather radial tires back on my vehicle Regards, [redacted]
On 1/9/Mr*** brought his vehicle in with complaintsThe vehicle stalls out and is hard to start at times and the exhaust is loudWe diagnosed and found code Pfor a lean conditionAn exhaust leak can cause this code to setFor the second complaint we advised Mr [redacted] that the catalytic converter needed to be replaced to correct the exhaust leakHe declined the repairs at that timeHe was charged a diagnostic fee of $47.50, 1/of our feeHe was quoted $for the repairsOn 1/18/Mr [redacted] requested that we repair his exhaust for the quoted priceWe replaced the catalytic converter, muffler and related seals and gasketsMr [redacted] was charged $for the repairsOn 2/4/Mr [redacted] had his car towed here for a no start conditionWe started his vehicle several times and the vehicle started normally each timeWe scanned for codes and there were noneThe adviser tried to contact Mr [redacted] but could not reach himThe vehicle did not move because the vehicle was there for a no start condition We do not have to move the vehicle to scan for codes or to start vehicleAs far as the fuel level, we did not drive the vehicle on the road so there was no need to put fuel in it.Our service manager did not remember receiving any messages from Mr [redacted] or he would have responded to themThe money Mr [redacted] paid us was to repair the exhaust leakWe never duplicated the no start condition and Mr [redacted] was not charged
Dear Revdex.com: Please read a statement from my General Sales Manager at DELLA Kia: "The vehicle was a involved in a parking lot rear bumper hit on 12/18> A rear marker light was replaced according to the previous owner,> and a police report was completed> The mechanical evaluation on the vehicle revealed the front brakes> were at 2-mmThey were replaceThe tires were balancedThere was> no indication from the technician that the vehicle had been involved> in an frontal collision as the current owner suggests > The customer tried to trade the vehicle only a few months after his> purchaseAs we all know, this is typically a difficult situation, add> to it an APR of and only $down > A salesperson where he was looking told him the car was involved in an> accidentAt this point, Ernie tried to get him traded out> This is what I know> Jean" We cannot get bank financing for this customerFurthermore, all our cars listed have a free "AUTOCHECK" reportThe customer merely needs to click the icon to view the reportThe car has no structural damage and runs wellWe feel this is a case of "buyer's remorse" and we cannot help at this timePlease close the complaint Thanks, Ernie [redacted] DELLA North Platform Manager646-522-
Re: [redacted] [redacted] [redacted] *** We at the dealership strive to ensure the satisfaction of all of our customersAs stated in Mr***’s complaint the repair he requested was neither a warranty issue or a safety issue to himThe low tire pressure warning light indicator was a matter of convenience to himAs requested when the matter was brought to our attention we resolved the issue for the customer and returned his vehicle at no charge to himWe hope that Mr [redacted] enjoys many years of satisfaction with his new vehicleSincerely,Della Buick GMC Cadillac
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Revdex.com:The suggestion that the dealership switched tires at time of delivery is totally unwarrantedIn short, this is a baseless complaintWe have attached the inspection report which detailed tread of the tires and other work we did prior to delivering this car to Ms [redacted] .In short, we consider this a closed matterWe are taken aback that someone would accuse us of such an egregious actThank you,Ernie G [redacted] DELLA North Platform Manager###-###-####
This is the response from our Service Manager at that storeSince I am new to responding to these, please let me know if these explanations are sufficientThanksKiara When the technician brought the vehicle into the shop he came to me, George K***, Service Manager for Della Buick Cadillac GMCand told me there was damage to the left front wheelWhen I looked at the damage it was obvious impact damagetypically caused by the vehicle hitting a pot hole or a curbWhen we put a vehicle on a lift it is done at a very slow speedThe damage to the wheel could not have been caused by a vehicle going MPH, the speed in which a vehicle is lifted.Also the arms on the left are a lot higher than the wheel edge and could not possibly bend a wheel.We put hundreds of vehicles on our lifts every week and I cannot remember ever bending a wheel on a liftGeorge K***Service ManagerD'ELLA Buick Cadillac GMC
[redacted] Dodge Caravan had a damaged transmission replaced at DELLA Mitsubishi with a used transmission from a salvage yard Anytime that a used part is installed in a vehicle there is a possibility that the part will also have issues At the DELLA Auto Group we pride ourselves in providing all options available to repair a customers vehicle In this case, the used transmission that was installed did also have internal failures Once we were notified by [redacted] that the repair did correct the situation, we asked to have the vehicle brought back so we could inspect to make sure there were no other mechanical issues and to inspect the transmission that had been installed We found that the used transmission we installed, also had a failed pump We immediately contacted the salvage yard, and requested a replacement It took a few days to locate another transmission, when we did we installed it and replaced the flex plate that was broken by the failed transmission The customer was not asked to pay for the second transmission or the flex plate The vehicle has been repaired and road tested, no problems found at this time [redacted] picked her vehicle up on 11/and was satisfied with repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am now SHOCKED at the horribly response of LIES FROM DELLAONE: BEING YEARS OLD DOES NOT MEAN THAT IM AWARE OF ALL THE TRICKS DELLA USES ON THEIR CUSTOMERSTHE SIMPLE FACT THAT I HAD NO CLUE WHAT WAS APPLIED TO WHAT IS EVIDENCE THAT THEY TOOK MY MONEY AND DID NOT CARE IF THEY GAVE ME THE THINGS PROMISED IN THIS LIE OF A WARRANTYTHE "DEDUCTABLE" IS ONE THING I said NOTHING ABOUT A DEDUCTIBLEI WAS TOLD I HAD TO PAY FOR THE GAS, PAY FOR THE TOW TRUCK, AND PAY FOR ALL OF IT..I WAS GIVEN NO INFORMATION ON THE WARRANTYWAS TOLD TO SIGN THE DOCUMENTS AT THE DEALERSHIP AND THEN TOLD WHEN I CALLED AND EMAILED REPEATEDLY THAT IT WAS NOT THEIR CONCERN AFTER IT WAS BOUGHTWELL ALL FINE AND GASPED BUT NOT THE FACT THAT I NEVER RECEIVED ANY KIND OF SUPPORT OR CORRESPONDENCE FROM THIS ALLUSION OF ALL WARRANTY UNTIL AFTER IT EXPIREDWHEN U PAY FOR CAR INSURANCE THEY GIVE U NUMBERS TO CALLPEOPLE U CAN CONTACTTHIS DEALERSHIP GAVE ME A FOLD UP PAPER THAT STATED WHAT THEY OFFERNO CONTACT INFO FOR THE WARRANTYI HAD TO GET THAT MYSELFJIM G [redacted] EXPLIXITY TOLD ME THAT THE WARRANTY COVERD U IF YOU RUN OUT OF GASJIM G [redacted] CONTACTED the credit unions in plattsburgh and jim g [redacted] sent me to them with the paperwork filled outI went to the first place and it did not work outJIM G [redacted] THEN CONTACTED UFIRST FEDERAL CREDIT UNION.JIM G***THIS IS A FACT>>> TOLD ME THAT THE ONLY WAY I COULD GETTHE CAR is if I bought that warrantyHe lied to meFlat out liedNot only does the CREDIT UNION REMEMBER HIM BEING THE ONE WHO SET UP THE FINANCING BUT I HAVE A WITNESS WHO STOOD NEXT TO ME THIS ENTIRE TIME.JIM GOSD ALSO REFUSED TO ALLOW ME TO TEST DRIVE ANY OTHER VEHICLES TELLING ME I HAD TO TEST DRIVE THE ONE HE SHIPPEDI DO HAVE PROOF IN THE FORM OF EMAILS TO JIM AND FROM JIM THAT CLEARLY SHOW THAT HE IS NOW LYING TO THE BETTER BUSINESS BPLEASE TELL ME WHO TO SEND THOSE TOHE IS A LIAR AND I'M DISGUSTED THAT HE EVEN ADDED THE PART ABOUT HOW OLD I AM IN THEREWHAT A SNAKEIT DOESN'T MATTER THAT I WAS I AM A FEMALE AND HE TREATED.ME LIKE I Was a mn because of itAnd now he's on here lying to you and it is disgustingWHAT DOES MY AGE HAVE TO DO WITH BEING TAKEN ADVANTAGE OF??? HE KNEW FULL WELL I HAD NEVER BOUGHT A CAR BEFORESOMY RESPONSE?? HE'S A SNAKE AND A LIAR AND HE HAD NO RIGHT TO LIE TO ME THE WAY THAT HE DIDHE MAY HAVE WRITTEN ON PAPER THIS AND THAT BUT I DID NOT SIGN A THING THAT SAID YESU TAKE THIS THOUSANDS OF DOLLARS SO I CAN GIVE U ANOTHER HUNDRED IF I NEED TO USE THE WARRANTY??? NOOOOONO I DID NOT AGREE TO THAT AND BESIDES THATTHE CHARGES ARE MUCH.MORE THAN JUST DOLLAR DEDUCTABKETHE "WARRANTY" COVERED NOTHINGNOTHIG.ANYTHING THAT HAD HAPPENED TO MY CAR I HAD TO PAY FORSAME FOR MY FIANCETHE SNAKE SOLD HIM THE SAME LIE AND HES ALREADY PAID OVER 800$ IN REPAIRS THAT WERENT COVERED..DELLA ABSOLUTELY DID TAKE ADAVANTAGE OF ME AND JIM GOSD MAKING THAT NAST COMMENT ABOUT MY AGE??? WHAT DOES THAT MATTER?? BECAUSE IM OVER BUYING MY FIRST CAR IT GIVES YOU THE RIGHT TO SCAM ME??I PAID CASH FOR THE GRAND I PUT DOWNI DONT CARE IF IT WAS ALL WARRANTY OR NOTIF IT WAS NOT THEN IM REALKY UPSET BECAUSE THEN ID LIKE AN EXPLAINATION AS TO WHY IF IT WASNT ALL PUT TO THE WARRANTY WAS MY OWED PRICE STILL OVER GRAND YEARS LATER???? YABEXAUSE YOUR A LIARI WIL TAKE THIS TO SMALL CLAIMS COURT AND WINYOU CAN HAVE ALL THE LEGAL DOCS SIGNED U WANT BUT YOU DID LIE AND DID NOT DISCLOSE ANY KIND OF EXTRA MONEY OWED FOR USING THE WARRANTY TO MEYOU ALSO DID SET UP TBE WHOLE PURCHASE WITH THE BANK FOR MEI JUST WENT WHERE JIM G [redacted] TOLD ME TO AND TRUSTED HIMNOT TO INSULT ME BY SAYING HOW OLD I AM LIKE I SHOULD HAVE KNOWN BETTER THAN TO LET U RIP ME OFFCOMPLETE JOKEREGarDs, [redacted]
Dear Revdex.com:We again are providing the documents signed by the customerOne of the documents (she acknowledges receipt of said document) contains a customer service number [redacted] If Ms [redacted] was upset with the level of service provided by the warranty company, she was free to pursue the complaint with them.Our firm position regarding this complaint is that we have done nothing wrongHer allegation that the warranty was $4,is refuted by the fact she paid $for said warranty and she signed numerous documents attesting to thisTherefore, with all due respect, we request that this matter be closedVery truly yours, [redacted] DELLA North Platform Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached pictures of the tires in question These are not the tires that were on it when I test drove the Durango I took the vehicle to a local tire business in Malone NY and the owner of the business gave me an invoice for an alignment and a note attached to the invoice stating the tires never should have passed inspection That invoice was faxed to Della Mitsubishi directly to John K [redacted] and he left me a voice mail that the dealership "could not absorb that cost" and then offered for ME to buy the tires at their cost and the 4th for $ If they hadn't switched the tires in the hours it took them to register the vehicle...it didn't need cleaning as it was immaculate inside..I would have driven it off the lotThey insisted I leave the dealership If a man had had the same issue with the tires I believe they would have been replaced immediately But I'm a woman and perhaps, in my opinion, the dealership thinks it's ok to take advantage of that I know what black shiny new tires look like and when I noticed they weren't the same when I got home, I immediately called the dealership I want the All-weather radial tires back on my vehicle Regards, [redacted]
On 1/9/Mr*** brought his vehicle in with complaintsThe vehicle stalls out and is hard to start at times and the exhaust is loudWe diagnosed and found code Pfor a lean conditionAn exhaust leak can cause this code to setFor the second complaint we advised Mr [redacted] that the catalytic converter needed to be replaced to correct the exhaust leakHe declined the repairs at that timeHe was charged a diagnostic fee of $47.50, 1/of our feeHe was quoted $for the repairsOn 1/18/Mr [redacted] requested that we repair his exhaust for the quoted priceWe replaced the catalytic converter, muffler and related seals and gasketsMr [redacted] was charged $for the repairsOn 2/4/Mr [redacted] had his car towed here for a no start conditionWe started his vehicle several times and the vehicle started normally each timeWe scanned for codes and there were noneThe adviser tried to contact Mr [redacted] but could not reach himThe vehicle did not move because the vehicle was there for a no start condition We do not have to move the vehicle to scan for codes or to start vehicleAs far as the fuel level, we did not drive the vehicle on the road so there was no need to put fuel in it.Our service manager did not remember receiving any messages from Mr [redacted] or he would have responded to themThe money Mr [redacted] paid us was to repair the exhaust leakWe never duplicated the no start condition and Mr [redacted] was not charged
Dear Revdex.com: Please read a statement from my General Sales Manager at DELLA Kia: "The vehicle was a involved in a parking lot rear bumper hit on 12/18> A rear marker light was replaced according to the previous owner,> and a police report was completed> The mechanical evaluation on the vehicle revealed the front brakes> were at 2-mmThey were replaceThe tires were balancedThere was> no indication from the technician that the vehicle had been involved> in an frontal collision as the current owner suggests > The customer tried to trade the vehicle only a few months after his> purchaseAs we all know, this is typically a difficult situation, add> to it an APR of and only $down > A salesperson where he was looking told him the car was involved in an> accidentAt this point, Ernie tried to get him traded out> This is what I know> Jean" We cannot get bank financing for this customerFurthermore, all our cars listed have a free "AUTOCHECK" reportThe customer merely needs to click the icon to view the reportThe car has no structural damage and runs wellWe feel this is a case of "buyer's remorse" and we cannot help at this timePlease close the complaint Thanks, Ernie [redacted] DELLA North Platform Manager646-522-
Re: [redacted] [redacted] [redacted] *** We at the dealership strive to ensure the satisfaction of all of our customersAs stated in Mr***’s complaint the repair he requested was neither a warranty issue or a safety issue to himThe low tire pressure warning light indicator was a matter of convenience to himAs requested when the matter was brought to our attention we resolved the issue for the customer and returned his vehicle at no charge to himWe hope that Mr [redacted] enjoys many years of satisfaction with his new vehicleSincerely,Della Buick GMC Cadillac
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear Revdex.com:The suggestion that the dealership switched tires at time of delivery is totally unwarrantedIn short, this is a baseless complaintWe have attached the inspection report which detailed tread of the tires and other work we did prior to delivering this car to Ms [redacted] .In short, we consider this a closed matterWe are taken aback that someone would accuse us of such an egregious actThank you,Ernie G [redacted] DELLA North Platform Manager###-###-####
This is the response from our Service Manager at that storeSince I am new to responding to these, please let me know if these explanations are sufficientThanksKiara When the technician brought the vehicle into the shop he came to me, George K***, Service Manager for Della Buick Cadillac GMCand told me there was damage to the left front wheelWhen I looked at the damage it was obvious impact damagetypically caused by the vehicle hitting a pot hole or a curbWhen we put a vehicle on a lift it is done at a very slow speedThe damage to the wheel could not have been caused by a vehicle going MPH, the speed in which a vehicle is lifted.Also the arms on the left are a lot higher than the wheel edge and could not possibly bend a wheel.We put hundreds of vehicles on our lifts every week and I cannot remember ever bending a wheel on a liftGeorge K***Service ManagerD'ELLA Buick Cadillac GMC
[redacted] Dodge Caravan had a damaged transmission replaced at DELLA Mitsubishi with a used transmission from a salvage yard Anytime that a used part is installed in a vehicle there is a possibility that the part will also have issues At the DELLA Auto Group we pride ourselves in providing all options available to repair a customers vehicle In this case, the used transmission that was installed did also have internal failures Once we were notified by [redacted] that the repair did correct the situation, we asked to have the vehicle brought back so we could inspect to make sure there were no other mechanical issues and to inspect the transmission that had been installed We found that the used transmission we installed, also had a failed pump We immediately contacted the salvage yard, and requested a replacement It took a few days to locate another transmission, when we did we installed it and replaced the flex plate that was broken by the failed transmission The customer was not asked to pay for the second transmission or the flex plate The vehicle has been repaired and road tested, no problems found at this time [redacted] picked her vehicle up on 11/and was satisfied with repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am now SHOCKED at the horribly response of LIES FROM DELLAONE: BEING YEARS OLD DOES NOT MEAN THAT IM AWARE OF ALL THE TRICKS DELLA USES ON THEIR CUSTOMERSTHE SIMPLE FACT THAT I HAD NO CLUE WHAT WAS APPLIED TO WHAT IS EVIDENCE THAT THEY TOOK MY MONEY AND DID NOT CARE IF THEY GAVE ME THE THINGS PROMISED IN THIS LIE OF A WARRANTYTHE "DEDUCTABLE" IS ONE THING I said NOTHING ABOUT A DEDUCTIBLEI WAS TOLD I HAD TO PAY FOR THE GAS, PAY FOR THE TOW TRUCK, AND PAY FOR ALL OF IT..I WAS GIVEN NO INFORMATION ON THE WARRANTYWAS TOLD TO SIGN THE DOCUMENTS AT THE DEALERSHIP AND THEN TOLD WHEN I CALLED AND EMAILED REPEATEDLY THAT IT WAS NOT THEIR CONCERN AFTER IT WAS BOUGHTWELL ALL FINE AND GASPED BUT NOT THE FACT THAT I NEVER RECEIVED ANY KIND OF SUPPORT OR CORRESPONDENCE FROM THIS ALLUSION OF ALL WARRANTY UNTIL AFTER IT EXPIREDWHEN U PAY FOR CAR INSURANCE THEY GIVE U NUMBERS TO CALLPEOPLE U CAN CONTACTTHIS DEALERSHIP GAVE ME A FOLD UP PAPER THAT STATED WHAT THEY OFFERNO CONTACT INFO FOR THE WARRANTYI HAD TO GET THAT MYSELFJIM G [redacted] EXPLIXITY TOLD ME THAT THE WARRANTY COVERD U IF YOU RUN OUT OF GASJIM G [redacted] CONTACTED the credit unions in plattsburgh and jim g [redacted] sent me to them with the paperwork filled outI went to the first place and it did not work outJIM G [redacted] THEN CONTACTED UFIRST FEDERAL CREDIT UNION.JIM G***THIS IS A FACT>>> TOLD ME THAT THE ONLY WAY I COULD GETTHE CAR is if I bought that warrantyHe lied to meFlat out liedNot only does the CREDIT UNION REMEMBER HIM BEING THE ONE WHO SET UP THE FINANCING BUT I HAVE A WITNESS WHO STOOD NEXT TO ME THIS ENTIRE TIME.JIM GOSD ALSO REFUSED TO ALLOW ME TO TEST DRIVE ANY OTHER VEHICLES TELLING ME I HAD TO TEST DRIVE THE ONE HE SHIPPEDI DO HAVE PROOF IN THE FORM OF EMAILS TO JIM AND FROM JIM THAT CLEARLY SHOW THAT HE IS NOW LYING TO THE BETTER BUSINESS BPLEASE TELL ME WHO TO SEND THOSE TOHE IS A LIAR AND I'M DISGUSTED THAT HE EVEN ADDED THE PART ABOUT HOW OLD I AM IN THEREWHAT A SNAKEIT DOESN'T MATTER THAT I WAS I AM A FEMALE AND HE TREATED.ME LIKE I Was a m
n because of itAnd now he's on here lying to you and it is disgustingWHAT DOES MY AGE HAVE TO DO WITH BEING TAKEN ADVANTAGE OF??? HE KNEW FULL WELL I HAD NEVER BOUGHT A CAR BEFORESOMY RESPONSE?? HE'S A SNAKE AND A LIAR AND HE HAD NO RIGHT TO LIE TO ME THE WAY THAT HE DIDHE MAY HAVE WRITTEN ON PAPER THIS AND THAT BUT I DID NOT SIGN A THING THAT SAID YESU TAKE THIS THOUSANDS OF DOLLARS SO I CAN GIVE U ANOTHER HUNDRED IF I NEED TO USE THE WARRANTY??? NOOOOONO I DID NOT AGREE TO THAT AND BESIDES THATTHE CHARGES ARE MUCH.MORE THAN JUST DOLLAR DEDUCTABKETHE "WARRANTY" COVERED NOTHINGNOTHIG.ANYTHING THAT HAD HAPPENED TO MY CAR I HAD TO PAY FORSAME FOR MY FIANCETHE SNAKE SOLD HIM THE SAME LIE AND HES ALREADY PAID OVER 800$ IN REPAIRS THAT WERENT COVERED..DELLA ABSOLUTELY DID TAKE ADAVANTAGE OF ME AND JIM GOSD MAKING THAT NAST COMMENT ABOUT MY AGE??? WHAT DOES THAT MATTER?? BECAUSE IM OVER BUYING MY FIRST CAR IT GIVES YOU THE RIGHT TO SCAM ME??I PAID CASH FOR THE GRAND I PUT DOWNI DONT CARE IF IT WAS ALL WARRANTY OR NOTIF IT WAS NOT THEN IM REALKY UPSET BECAUSE THEN ID LIKE AN EXPLAINATION AS TO WHY IF IT WASNT ALL PUT TO THE WARRANTY WAS MY OWED PRICE STILL OVER GRAND YEARS LATER???? YABEXAUSE YOUR A LIARI WIL TAKE THIS TO SMALL CLAIMS COURT AND WINYOU CAN HAVE ALL THE LEGAL DOCS SIGNED U WANT BUT YOU DID LIE AND DID NOT DISCLOSE ANY KIND OF EXTRA MONEY OWED FOR USING THE WARRANTY TO MEYOU ALSO DID SET UP TBE WHOLE PURCHASE WITH THE BANK FOR MEI JUST WENT WHERE JIM G [redacted] TOLD ME TO AND TRUSTED HIMNOT TO INSULT ME BY SAYING HOW OLD I AM LIKE I SHOULD HAVE KNOWN BETTER THAN TO LET U RIP ME OFFCOMPLETE JOKEREGarDs, [redacted]
Dear Revdex.com:We again are providing the documents signed by the customerOne of the documents (she acknowledges receipt of said document) contains a customer service number [redacted] If Ms [redacted] was upset with the level of service provided by the warranty company, she was free to pursue the complaint with them.Our firm position regarding this complaint is that we have done nothing wrongHer allegation that the warranty was $4,is refuted by the fact she paid $for said warranty and she signed numerous documents attesting to thisTherefore, with all due respect, we request that this matter be closedVery truly yours, [redacted] DELLA North Platform Manager [redacted]