Dellinger's Store & Trees

I have been in contact, now with Don B from JLECThey are due to come and get the RV next weekI inform Don B when we are home once again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Allen ***

We have done some repairs to this vehicle On October 31st was our last communication with this customerWe inspected and took care of several repairs to the vehicle at that timeThat was after the vehicle was purchasedWe would be happy to review any needed repairs It is my opinion that if the repair is a covered repair per policy that we will get the repair covered Link Ford provides to our customers a quality service agreement and in my years with the company we have had very no instances like MS [redacted] is describing happening with this warranty company On July 21st she had repairs done at another location Unfortunately that location did not try very hard to get the repairs covered I would encourage MS [redacted] to contact Charlie ***.( [redacted] Link Ford of Minong) He has spoken with the Warranty Company and feels he can get her repairs covered In closing MS [redacted] should contact Charlie [redacted] at Link Ford of Minong and he will not only repair the vehicle but get the repairs covered Charlie's contact number is ###-###-#### Roy [redacted] Link Ford & RV GroupContact# ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Steven ***

December 14, Revdex.com of Wisconsin Attention: Bradley [redacted] Operations Manager WGreenfield Avenue Milwaukee, WI RE: Complaint ID# [redacted] filed by Susan [redacted] Dear Mr [redacted] The following is in response your letter dated 12/12/regarding complaint ID# [redacted] filed by MsSusan L [redacted] With respect to the mail Ms [redacted] is referring to, we do not generate our own mailing listsThe lists we receive are provided by several various third party mail houses across the country and are different with each mailer With each mail piece that we do, we send our do not mail list, which consists of a request to the third party mail house to exclude those on the list from receiving our mail According to our records, Ms [redacted] was added to this list, upon receipt of her request in July, We‘ve had this process in place for six years, since we realized there was a need to try to suppress unwanted mailings to customers In addition, the process is reviewed with all of our employees, so they are prepared and know what to do when we receive these requests To streamline and better assist our customers, we have a Customer Relations Manager who is highly trained in Customer Service to handle all of these requests, answer any questions, and explain the process On November 2, upon receiving, Ms [redacted] ’ complaint she filed with the Direct Marketing Association (DMA), we reached out to MsLisa Brown [redacted] from DMA Accountability We reviewed our processes and procedures with her and, they were deemed as in order We responded by email and by mail to Ms [redacted] on November 7, 2016, as required by the DMA On November 16, upon receiving, Ms [redacted] ’ complaint she filed with the Department of Agriculture, Trade, and Consumer Protection (DATCP), we corresponded with MrBrian ***, Consumer Protection Investigator and reviewed our processes We submitted our procedures to Mr***, and they seem to be in order We responded by email and by mail to Ms [redacted] on November 23, 2016, as required by DATCP In both of our responses to Ms [redacted] , I asked her to provide the mail pieces or more information on the mail pieces which she states she received from us and personally offered to speak with her The reason the actual mail pieces were requested is to help us to identify which mail piece slipped through our process and made it to her residence The only information she has provided to us is a reference to themes that we used in all of our advertising in different months, in not only print, in several other medias Up to this point, she has refused to speak with me As a further precaution, we reached out to one of the mail houses we use called REBS Marketing They are not our media distributor, but one mail house out of several that we’ve used for direct mail We reviewed our processes and procedures surrounding the lists that we order and the exclusion of our do not mail list that we submit with each and every mail piece Again, after reviewing the process with the owner and his team, the processes seem to be in order The only thing we came up with to improve the process was to double –scrub the lists by both name and address, versus a single scrub by either name or address, which includes a manual review of the list To prevent consumers from receiving unwanted mail, there are numerous resources available that the consumer can utilize to have their name and address removed from mailing lists in general, so they not only do not receive our mail, but other unwanted mail as well One resource available is the DMA Choice It is my understanding that the most effective way of removing your name is to register on line at www.dmachoice.org; however you can also reach the DMA Choice by calling [redacted] , ext1888, or by mail at Direct Marketing Association, Inc., [redacted] *** Again, there is a vast array of resources available; this is one preferred, accredited resource suggested and included in the disclaimer on every piece of direct mail that we do It is the consumer’s responsibility to keep this information up to date, including their choices on the types of mail they would like to receive or not receive While these precautions are taken by Link Auto & RV Group to prevent customers who wish to be excluded from receiving our mail, it is not something that we can control 100%, due to the fact that we rely on third parties to provide the mailing lists, complete the mail pieces, and ship and deliver them to the consumer In addition, there is still margin for human error, computer glitches, and mechanical failure, as well as the laws regarding consumer privacy which prevent us from permanently removing your name and address from these third party lists The documentation Ms [redacted] has requested from us, such as a copy of our do not mail list, correspondence with REBS Marketing, and our internal processes cannot be shared with her as it is private information For example, the do not mail list contains numerous other consumer names and information It is unfortunate that Ms [redacted] was a victim of identity theft The mailers that we send out are advertisements and do not contain any personal/private information, only a name and/or address, which is public information Ms [redacted] identity theft is not a result of receiving an advertisement mail piece from the Link Auto & RV Group Link Auto & RV Group has been in business for almost years We strive for 100% customer satisfaction Link Auto & RV Group has and will continue to follow and take every precaution to try to ensure that Ms [redacted] does not receive any mail from our group We’ve asked our mail houses to manually check for her name and address in addition to numerous other processes we are currently undertaking to make sure Ms [redacted] doesn’t receive any mailings from us I apologize for any annoyance or hassle this has caused Ms [redacted] If you have any questions, please feel free to contact me at [redacted] Thank you Sincerely, Roy [redacted] Chief Operations Officer Link Auto & RV Group Office: [redacted] Email: [redacted] Tell us why here

I have been in contact, now with Don B from JLECThey are due to come and get the RV next weekI inform Don B when we are home once again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Allen ***

MrHenry ***, purchased a Ford Edge not a new car. He then brought it back and asked for a different car with a lower monthly payment. We accommodated him and sold him a Chevrolet HHR. While I cannot disclosed exact financial information, Henry *** is paying
slightly over $100/month for his used vehicle. He purchased his insurance for the HHR and was very pleased with our sales team while he was on site. Mr*** had a family member with him for his purchase of the HHR. We did not take advantage of Mr***. He stated he wanted to be able to drive a car to get to all of his appointments and run errands. He did not want to rely on others. When a customer visits one of our sales or our dealership with the thought of buying a car, we feel we are obligated to help this customer. Link Auto and RV Group has a long history of assisting the elderly and we have a huge clientele of very satisfied elderly customersWe are known for catering to the elderly in both our sales and service departmentsIn review, Mr*** bought a Edge and felt the payment was too high. he came back to our sale and we were able to find him a car with a payment of over $less per month. Mr***, was able to obtain a loan for his vehicle, signed all of the paperwork, including bank documents, State of Wisconsin title documents, ect. Mr*** then purchased automobile insurance for his oHHR as well and indeed bound the coverage According to our team member Steve who did not yell at Henry, but did sign all of the paperwork with Henry ***, he was very happy with his purchase

Link Ford and RV LLC issued the
first check on 9/9/for the amount of to the address that the customer
had given to Link Ford’s finance managerOn 9/11/the customer called and
inquired about his refund check and was told it had been mailed out He wanted to verify that we used
the new
address and Link Ford confirmed the address used with him, which said customer
stated he thought was correctThe customer wanted to know how long it would
take to get to Oregon and Link Ford said give it at least a weekThe original check that was mailed
on 09/09/has never been returned. When Link Ford’s finance manager questioned the status of the check in
the beginning of October, Link Ford’s controller checked to see if the check
had been cashed. Link Ford’s controller
found out the check had not cleared the bank Link Ford agreed to wait since at
that time it had not even been days and the check wasn't yet returnedNow the customer is saying he
never resided at the address that the check was mailed to on 9/9/Link
Ford’s controller stopped payment on the check 10/22/and issued a new
check to the new address provided by said customer Link Ford is sending the new check through UPS
so that it is able to track. Customer should receive the new check by the
end of the day on Friday, 10/23/15.To address the amount of the
refund: The customer purchased a service
contract on 02/06/with current miles of on customers Ford. The customer purchased a months or mile
service contract. The service contract
was cancelled as of 06/08/with miles. This is the date and miles said customer
states his Ford was traded to an automobile dealership. The service contract provider states a
customer may cancel their vehicle service contract at any time and receive reimbursement
for the unused portion

We have been in contact with Mr *** and have worked out an agreement to fix his RV. As you can see by the string of emails below we are due to pick up his RV sometine in the next week for repairs.Thank youRoy *** COO-------- Forwarded Message -------- Subject: Re: Crossroads
Date: Wed, Jan 14:40:-From: Allen *** To: Don B Don, That sounds good. I will send a picture tomorrow of what I am thinking along with the list of warranty concerns. Allen *** On Jan 11, 2:PM, "Don B" wrote:I am willing to listen --- And next week when you get home please email me and I will get a driver down to your location Don B On 1/11/2:PM, Allen *** wrote:Don, That sounds goodWe are leaving tomorrow for Virginia and will be back next week Wednesday I am not sure when exactly you were wanting to send the driver downloadI will ensure the camper can be moved safely.I would like to inquire on why Jack Links would need me to sign the hold harmless agreementI understood why you wanted that with a different repair facility doing the repairsI want to cause no more needed issues. I would also like to extend an offer that would reduce the repair costs and time, if JLEC is willing to listen. We are not trying to be unreasonable, but we also want a positive resolution to this situation Thank You,Allen *** On Jan 11, 2:PM, "Don B" wrote:Mr *** A JLEC driver will pick up your unit and take it to Minong for the repairs. As soon as the roads clear from this snow stormI will be in touch as soon as we can get a driverOnce the repairs are finished I will pay for your gas to drive to Minong to inspect the repairs and pick up your camperAt that time I will need you to sign a hold harmless agreement stating that you are fully satisfied with the repairs and will no longer hold Jack Links Auto/RV responsible for the damage that was done to your RV. The warranty issues will still be covered for the remainder of your warrantyPlease revisit your list of issues, email them to me more time so that we don't miss anyThank You Don B

I have reasonably acknowledged Ms*** customer concerns, stated the facts as we see them, and explained the actions that we can and cannot take to resolve her concerns. In addition to the Revdex.com, Ms*** has filed complaints with the Direct Marketing Association (DMA) and the Department of Agriculture, Trade, and Consumer Protection (DATCP). We followed a similar process with the DMA and DATCP in responding to her exact same complaint. We were deemed by both organizations that our processes are in order and our due diligence has been done. Ms***' complaints are to the point of harassment to the Link Auto & RV Group, as she refuses to accept that there are things we cannot control 100%, and continues to ask for documentation that we cannot provide to her due to consumer privacy and legal reasons. I have provided her with the information and explanations that I am able to provide and will not be providing any further information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Steven ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Susan ***

Link Auto & RV Group has a legal firm review all prize notice mailings to customers. That was also the case with this mailer. The reason this is done, is to assure that we have a legal opinion that the mail piece does not violate advertising laws in which prize notices are
contained, in the state we are governed. The prize notice requires the customer brings the mail piece to the event location to compare the conformation code to the prize board to determine what the customer has won. The disclaimer states the game rules on the mail piece as required by our advertising laws. It is not our intention to mislead any customers. Roy C *** *Link Auto & RV Group

This has been taken care of thank you

I have reviewed the complaint from *** ***. I have attempted to set and did in fact set a meeting with ** *** at the Rice Lake Ford Lincoln dealership. The appointment which was confirmed by ** *** was to be at 10:30am Thursday the 15th of June. ** *** did not show for the
appointment. I would still encourage ** *** to meet with me to discuss the possibility of trading out of his current vehicle into a different truck, which is his preference. Regarding a trade: ** *** was in the dealership and attempted to trade into another vehicle. at that time the only vehicle that we had in inventory that would work for *** ***'s payment criteria was a car which he refused to accept. Regarding the complaint. ** *** completed and signed all of the paperwork, including purchase agreement, bank loan agreement, credit statement and all other documentation needed to complete an automobile purchase. Link Ford Lincoln is committed to customer satisfaction. I will be happy to have a meeting with ** *** at his convenience in attempt to resolve this matter. My contact information is below: Roy *** *** *** *** * ** ***Dealership Phone: ###-###-####email: ***Direct line ###-###-#### *** *** please contact me at your convenience and we can attempt to resolve this matter. Thank you

We have done some repairs to this vehicle. On October 31st was our last communication with this customer. We inspected and took care of several repairs to the vehicle at that timeThat was after the vehicle was purchasedWe would be happy to review any needed repairs. It
is my opinion that if the repair is a covered repair per policy that we will get the repair covered. Link Ford provides to our customers a quality service agreement and in my years with the company we have had very no instances like MS *** is describing happening with this warranty company. On July 21st she had repairs done at another location. Unfortunately that location did not try very hard to get the repairs covered. I would encourage MS *** to contact Charlie ***.(*** *** Link Ford of Minong) He has spoken with the Warranty Company and feels he can get her repairs covered. In closing MS *** should contact Charlie *** *** *** at Link Ford of Minong and he will not only repair the vehicle but get the repairs covered. Charlie's contact number is ###-###-####. Roy *** *** ***Link Ford & RV GroupContact# ###-###-####