Sign in

Dellinger's Store & Trees

Sharing is caring! Have something to share about Dellinger's Store & Trees? Use RevDex to write a review
Reviews Dellinger's Store & Trees

Dellinger's Store & Trees Reviews (9)

This has been taken care of thank you

I have been in contact, now with Don B from JLEC. They are due to come and get the RV next week. I inform Don B when we are home once again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Allen [redacted]

I have reviewed the complaint from [redacted].  I have attempted to set and did in fact set a meeting with [redacted] at the Rice Lake Ford Lincoln dealership.  The appointment which was confirmed by [redacted] was to be at 10:30am Thursday the 15th of June.  [redacted] did not show for the...

appointment.  I would still encourage [redacted] to meet with me to discuss the possibility of trading out of his current vehicle into a different truck, which is his preference.  Regarding a trade: [redacted] was in the dealership and attempted to trade into another vehicle.  at that time the only vehicle that we had in inventory that would work for [redacted]'s payment criteria was a car which he refused to accept.  Regarding the complaint.  [redacted] completed and signed all of the paperwork, including purchase agreement, bank loan agreement, credit statement and all other documentation needed to complete an automobile purchase.   Link Ford Lincoln is committed to customer satisfaction.  I will be happy to have a meeting with [redacted] at his convenience in attempt to resolve this matter.  My contact information is below:  Roy [redacted]Dealership Phone: ###-###-####email: [redacted]Direct line ###-###-#### [redacted] please contact me at your convenience and we can attempt to resolve this matter.  Thank you

December 14, 2016       Revdex.com of Wisconsin Attention:  Bradley [redacted] Operations Manager 10019 W. Greenfield Avenue Milwaukee, WI  53214   RE:  Complaint ID#[redacted] filed by Susan [redacted]   Dear Mr. [redacted]   The following is in response your...

letter dated 12/12/2016 regarding complaint ID#[redacted] filed by Ms. Susan L. [redacted].   With respect to the mail Ms. [redacted] is referring to, we do not generate our own mailing lists. The lists we receive are provided by several various third party mail houses across the country and are different with each mailer.   With each mail piece that we do, we send our do not mail list, which consists of a request to the third party mail house to exclude those on the list from receiving our mail.  According to our records, Ms. [redacted] was added to this list, upon receipt of her request in July, 2012.       We‘ve had this process in place for six years, since we realized there was a need to try to suppress unwanted mailings to customers.   In addition, the process is reviewed with all of our employees, so they are prepared and know what to do when we receive these requests.  To streamline and better assist our customers, we have a Customer Relations Manager who is highly trained in Customer Service to handle all of these requests, answer any questions, and explain the process.   On November 2, upon receiving, Ms. [redacted]’ complaint she filed with the Direct Marketing Association (DMA), we reached out to Ms. Lisa Brown [redacted] from DMA Accountability.  We reviewed our processes and procedures with her and, they were deemed as in order.  We responded by email and by mail to Ms. [redacted] on November 7, 2016, as required by the DMA.   On November 16, upon receiving, Ms. [redacted]’ complaint she filed with the Department of Agriculture, Trade, and Consumer Protection (DATCP), we corresponded with Mr. Brian [redacted], Consumer Protection Investigator and reviewed our processes.  We submitted our procedures to Mr. [redacted], and they seem to be in order.   We responded by email and by mail to Ms. [redacted] on November 23, 2016, as required by DATCP.   In both of our responses to Ms. [redacted], I asked her to provide the mail pieces or more information on the mail pieces which she states she received from us and personally offered to speak with her.  The reason the actual mail pieces were requested is to help us to identify which mail piece slipped through our process and made it to her residence.   The only information she has provided to us is a reference to 2 themes that we used in all of our advertising in 2 different months, in not only print, in several other medias.   Up to this point, she has refused to speak with me.     As a further precaution, we reached out to one of the mail houses we use called REBS Marketing.  They are not our media distributor, but one mail house out of several that we’ve used for direct mail.  We reviewed our processes and procedures surrounding the lists that we order and the exclusion of our do not mail list that we submit with each and every mail piece.   Again, after reviewing the process with the owner and his team, the processes seem to be in order.  The only thing we came up with to improve the process was to double –scrub the lists by both name and address, versus a single scrub by either name or address, which includes a manual review of the list.   To prevent consumers from receiving unwanted mail, there are numerous resources available that  the consumer can utilize to have their name and address removed from mailing lists in general, so they not only do not receive our mail, but other unwanted mail as well.  One resource available is the DMA Choice.  It is my understanding that the most effective way of removing your name is to register on line at www.dmachoice.org; however you can also reach the DMA Choice by calling [redacted], ext. 1888, or by mail at Direct Marketing Association, Inc., [redacted].  Again, there is a vast array of resources available; this is one preferred, accredited resource suggested and included in the disclaimer on every piece of direct mail that we do.   It is the consumer’s responsibility to keep this information up to date, including their choices on the types of mail they would like to receive or not receive.   While these precautions are taken by Link Auto & RV Group to prevent customers who wish to be excluded from receiving our mail, it is not something that we can control 100%, due to the fact that we rely on third parties to provide the mailing lists, complete the mail pieces, and ship and deliver them to the consumer.   In addition, there is still margin for human error, computer glitches, and mechanical failure, as well as the laws regarding consumer privacy which prevent us from permanently removing your name and address from these third party lists.     The documentation Ms. [redacted] has requested from us, such as a copy of our do not mail list, correspondence with REBS Marketing, and our internal processes cannot be shared with her as it is private information.  For example, the do not mail list contains numerous other consumer names and information.    It is unfortunate that Ms. [redacted] was a victim of identity theft.  The mailers that we send out are advertisements and do not contain any personal/private information, only a name and/or address, which is public information.  Ms. [redacted] identity theft is not a result of receiving an advertisement mail piece from the Link Auto & RV Group.   Link Auto & RV Group has been in business for almost 60 years.  We strive for 100% customer satisfaction.  Link Auto & RV Group has and will continue to follow and take every precaution to try to ensure that Ms. [redacted] does not receive any mail from our group.  We’ve asked our mail houses to manually check for her name and address in addition to numerous other processes we are currently undertaking to make sure Ms. [redacted] doesn’t receive any mailings from us.  I apologize for any annoyance or hassle this has caused Ms. [redacted].   If you have any questions, please feel free to contact me at [redacted].  Thank you.   Sincerely,       Roy [redacted] Chief Operations Officer Link Auto & RV Group Office:  [redacted] Email: [redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Susan [redacted]

We have been in contact with Mr [redacted] and have worked out an agreement to fix his RV.  As you can see by the string of emails below we are due to pick up his RV sometine in the next week for repairs.Thank youRoy [redacted] COO-------- Forwarded Message -------- Subject: Re: 2016 Crossroads ...

Date: Wed, 11 Jan 2017 14:40:11 -0600 From: Allen [redacted] <[redacted]> To: Don B <[redacted]>  Don, That sounds good. I will send a picture tomorrow of what I am thinking along with the list of warranty concerns. Allen [redacted]  On Jan 11, 2017 2:36 PM, "Don B" <[redacted]> wrote:I am willing to listen  ---   And next week when you get home please email me and I will get a driver down to your location.        Don B        On 1/11/2017 2:32 PM, Allen [redacted] wrote:Don, That sounds good. We are leaving tomorrow for Virginia and will be back next week Wednesday.   I am not sure when exactly you were wanting to send the driver download. I will ensure the camper can be moved safely.I would like to inquire on why Jack Links would need me to sign the hold harmless agreement. I understood why you wanted that with a different repair facility doing the repairs. I want to cause no more needed issues. I would also like to extend an offer that would reduce the repair costs and time, if JLEC is willing to listen. We are not trying to be unreasonable, but we also want a positive resolution to this situation.  Thank You,Allen [redacted]  On Jan 11, 2017 2:24 PM, "Don B" <[redacted]> wrote:Mr [redacted]       A JLEC driver will pick up your unit and take it to Minong for the repairs.  As soon as the roads clear from this snow storm. I will be in touch as soon as we can get a driver. Once the repairs are finished I will pay for your gas to drive to Minong to inspect the repairs and pick up your camper. At that time I will need you to sign a hold harmless agreement stating that you are fully satisfied with the repairs and will no longer hold Jack Links Auto/RV responsible for the damage that was done to your RV.  The warranty issues will still be covered for the remainder of your warranty. Please revisit your list of issues, email them to me 1 more time so that we don't miss any. Thank You      Don B

We have done some repairs to this vehicle.  On October 31st 2016 was our last communication with this customer. We inspected and took care of several repairs to the vehicle at that time. That was after the vehicle was purchased. We would be happy to review any needed repairs.  It...

is my opinion that if the repair is a covered repair per policy that we will get the repair covered.  Link Ford provides to our customers a quality service agreement and in my 10 years with the company we have had very no instances like MS [redacted] is describing happening with this warranty company.  On July 21st she had repairs done at another location.  Unfortunately that location did not try very hard to get the repairs covered.  I would encourage MS [redacted] to contact Charlie [redacted].([redacted] Link Ford of Minong)  He has spoken with the Warranty Company and feels he can get her repairs covered.  In closing MS [redacted] should contact Charlie [redacted] at Link Ford of Minong and he will not only repair the vehicle but get the repairs covered.  Charlie's contact number is ###-###-####.  Roy [redacted]Link Ford & RV GroupContact# ###-###-####

Mr. Henry [redacted], purchased a 2007 Ford Edge not a new car.  He then brought it back and asked for a different car with a lower monthly payment.  We accommodated him and sold him a 2008 Chevrolet HHR.  While I cannot disclosed exact financial information, Henry [redacted] is paying...

slightly over $100/month for his used vehicle.  He purchased his insurance for the HHR and was very pleased with our sales team while he was on site.  Mr. [redacted] had a family member with him for his purchase of the HHR.  We did not take advantage of Mr. [redacted].  He stated he wanted to be able to drive a car to get to all of his appointments and run errands.  He did not want to rely on others.  When a customer visits one of our sales or our dealership with the thought of buying a car, we feel we are obligated to help this customer.  Link Auto and RV Group has a long history of assisting the elderly and we have a huge clientele of very satisfied elderly customers. We are known for catering to the elderly in both our sales and service departments. In review, Mr. [redacted] bought a 07 Edge and felt the payment was too high.  he came back to our sale and we were able to find him a car with a payment of over $110.00 less per month.  Mr. [redacted], was able to obtain a loan for his vehicle, signed all of the paperwork, including bank documents, State of Wisconsin title documents, ect. Mr. [redacted] then purchased automobile insurance for his o8 HHR as well and indeed bound the coverage.  According to our team member Steve who did not yell at Henry, but did sign all of the paperwork with Henry [redacted], he was very happy with his purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Steven [redacted]

Check fields!

Write a review of Dellinger's Store & Trees

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Dellinger's Store & Trees Rating

Overall satisfaction rating

Address: 1866 Hwy 7 E, Center, Texas, United States, 75935-7418

Phone:

Show more...

Web:

This website was reported to be associated with Dellinger's Store & Trees.



Add contact information for Dellinger's Store & Trees

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated