Dellwood Building & Remodeling

In looking into this members complaint I do remember speaking with her in regards to her account and I explained to terms of her Personal Training membership agreement with her During our conversation the member refereed to a text message that she received from [redacted] and I had requested that she email these to me so that I had everything together in regards to her situationI had still not received these by Friday the 6th and did call the member back to see if she could send these to me and received a busy signal I again tried calling on Monday as I told the member that I would and again I received another busy signal As I told the member I was more than happy to look into this for her but that I had no guarantees to the outcome but would do everything that I could to make sure that everyone had the correct information If the member could please send the texts she stated that she would I can forward these on so that we can get this cleared up If she has any other questions she is more than welcome to contact me back at ###-###-#### Thank you, [redacted] * Solutions Specialist

I have only been a member for a few short months and am dissatisfied with the management and the maintenance aspect of this gym The lone racquetball court is in a sad state of disrepair to include inadequate lighting and a lack of air conditioning Over the past months I have repeatedly requested that the overhead lights be repaired and the lack of air conditioning be addressed Each time I’ve ensured that these issues be annotated into the maintenance logbook yet the problems remain Such simple requests seem to underline a multitude of other small problems and I recently cancelled my membership! There are soooooo many gyms to choose from in the valley, why lose a member over such simple fixes! Time to move on!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to Mr [redacted] 's response, it is unlikely Mr [redacted] received a "busy signal"Had he truly called my phone, twice, as he indicated in his responseHad I been unavailable, he would have been forwarded to my voicemailIf a person is unavailable, on another line, or their cell phone is shut off, the caller would be forwarded to voicemailMy cell phone is no different than anyone elses Also, I received an email from Fitness Evolution on Monday, June 16, 2014, advising me that my account was past dueI recently received a new card due to fraudulent activity, so I called Fitness Evolution on Tuesday, June 17, and spoke with [redacted] (manager), and gave him my new card information, he even cancelled the late feesHe then asked if anyone has called meI said noHe said that he spoke with [redacted] last week (Wednesday 6/11/or Thursday 6/12/14) and [redacted] told him that I was going to be receiving a full refund [redacted] asked [redacted] if he would like him to call me and let me know [redacted] said no, that he would call meI advised [redacted] that I never received a phone call back from [redacted] and [redacted] never called me [redacted] said he would talk to [redacted] and call me back after 5:pm (6/17/14) [redacted] never called me backI called the gym on Wednesday, June 18, 2014, and spoke to [redacted] again [redacted] said that he was going to send [redacted] a text and that he should be calling me later in the afternoon or tomorrow (6/19/14) I have been given the run-around, and told by THREE people now, that I would be getting a refundThis is unacceptableI do not wish to continue to go back and forthI would like his matter settled as soon as possibleIt is not appropriate for different managers/general managers to continue to tell a customer that they will be getting a refund and then not follow through Regards, [redacted]

In looking into this complaint I see that this member was working with the club staff in correcting her account information I see that on 8/25/member was updated from $to $for updating to her banking information I do see that the front desk attendant that the member was
working for did not update the members billing information however but that was the attendant's error and we apologize for this.I do see on 9/17/the member worked with member services to resolve this issue and was asked to stop into the club in which the member did on 10/01/and spoke with Makena our front desk manager and together they were able to get the account corrected and a refund was processed for this member in the amount of $due to the member being charged a late fee on her account.I do see that the account is currently canceled per the members request.Please let us know if there is anything further that we may assist you with and again we apologize for any and all errors that took place on your membership account.Thank you,*** *.Solutions Specialist

In looking into this members complaint I do remember speaking with her in regards to her account and I explained to terms of her Personal Training membership agreement with her.  During our conversation the member refereed to a text message that she received from [redacted] and I had requested...

that she email these to me so that I had everything together in regards to her situation. I had still not received these by Friday the 6th and did call the member back to see if she could send these to me and received a busy signal.  I again tried calling on Monday as I told the member that I would and again I received another busy signal. 
As I told the member I was more than happy to look into this for her but that I had no guarantees to the outcome but would do everything that I could to make sure that everyone had the correct information.
If the member could please send the texts she stated that she would I can forward these on so that we can get this cleared up.  If she has any other questions she is more than welcome to contact me back at ###-###-####.
Thank you,
[redacted].
Solutions Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In regards to Mr. [redacted]'s response, it is unlikely Mr. [redacted] received a "busy signal". Had he truly called my phone, twice, as he indicated in his response. Had I been unavailable, he would have been forwarded to my voicemail. If a person is unavailable, on another line, or their cell phone is shut off, the caller would be forwarded to voicemail. My cell phone is no different than anyone elses.
Also, I received an email from Fitness Evolution on Monday, June 16, 2014, advising me that my account was past due. I recently received a new card due to fraudulent activity, so I called Fitness Evolution on Tuesday, June 17, 2014 and spoke with ** (manager), and gave him my new card information, he even cancelled the late fees. He then asked if anyone has called me. I said no. He said that he spoke with [redacted] last week (Wednesday 6/11/14 or Thursday 6/12/14) and [redacted] told him that I was going to be receiving a full refund. ** asked [redacted] if he would like him to call me and let me know. [redacted] said no, that he would call me. I advised ** that I never received a phone call back from [redacted] and ** never called me. ** said he would talk to [redacted] and call me back after 5:00 pm (6/17/14). ** never called me back. I called the gym on Wednesday, June 18, 2014, and spoke to ** again. ** said that he was going to send [redacted] a text and that he should be calling me later in the afternoon or tomorrow (6/19/14).
I have been given the run-around, and told by THREE people now, that I would be getting a refund. This is unacceptable. I do not wish to continue to go back and forth. I would like his matter settled as soon as possible. It is not appropriate for different managers/general managers to continue to tell a customer that they will be getting a refund and then not follow through.
Regards,
[redacted]

I 1st and foremost want to apologize to Ms. [redacted] if she feels that she is getting the run around in getting this resolved. In reading over Ms. [redacted]'s response I can assure you that I did make the calls and received the busy signals and for that I can only apologize for this. I have yet to receive the email of the text messages that she stated she received per our conversation as I stated in my original response either.
I have reached out to [redacted] in regards to this complaint and [redacted] has stated to me that he has spoke with Ms. [redacted] and let her know that it was his error that [redacted] was no longer train her but told her that he is and will remain her trainer as he was not aware of [redacted]s conversation with her in regards to her training. He stated to me that he also informed her that per the term's of the Fitness agreement that she signed that he would not be able to refund her as her original request to cancel the Training package was done so after her 3 day right to cancel period had ended.This was noted on the members account.
I do see and when I spoke with Ms. [redacted] that she did use a session with [redacted] on 5/29/14.
Ms. [redacted] sessions are still available  to train with [redacted] as she requested.

Fantastic company. Dan the owner is just the best. Very fairly priced services, very efficient and honestly the best building/ remodeling company I Have EVER used. Will most definitely use again. They are just GREAT

I have only been a member for a few short months and am dissatisfied with the management and the maintenance aspect of this gym.
The lone racquetball court is in a sad state of disrepair to include inadequate lighting and a lack of air conditioning.
Over the past 2 months I have repeatedly requested that the overhead lights be repaired and the lack of air conditioning be addressed.
Each time I’ve ensured that these issues be annotated into the maintenance logbook yet the problems remain.
Such simple requests seem to underline a multitude of other small problems and I recently cancelled my membership! There are soooooo many gyms to choose from in the valley, why lose a member over such simple fixes!

Time to move on!

The gentlemen at Dellwood have done two jobs for me in the past, both were exactly what I wanted and then some. I have just hired them to undertake a massive job involving attic venting and roofing. They are always professional and I am grateful for their expertise.