Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is obviously not about the money as it is not even $in disputeThis is about a company that has taken money for services that weren’t provided years in a row nowOne can only assume that this may be an indication that this is more common than the incidents that we know aboutWhen parents drop their kids off at the Mid-Atlantic Camp, we pay in advance for the paddle boarding excursionThen most parents leave and do not see their children again until the camp is overSo only a few parents, the ones who stayed at the beach while our daughters attended camp, are aware of the shortened time of the excursionsI am sure that when these girls return home, they say that paddle boarding was funThe girls definitely enjoyed itHowever, that is not my complaintMy complaint is that we paid for hours and received hourI highly doubt that the parents who dropped their girls off at camp were ever made aware of the fact that they didn’t receive the full hours that they paid forThe lacking ethics of this company were clear through their responseThe owner, ***, stated that they only offered the $refund to myself and my friends who also paid for their daughtersBecause full services weren’t provided, a reputable company would have refunded or offered vouchers to the other parents who paid for hours and received hourI know that the week my daughter was at camp this year, of the campers did the paddle board excursionThat is quite a bit of extra money for services not fulfilledIf this happened each week that there is summer camp there, that adds up to quite a rip offAnd they never have to answer to parents because parents are none the wiserI didn’t complain last year when it happened because it just wasn’t worth the few dollars to me, but when it happened AGAIN this year, I had to speak upEven if nothing is resolved, at least people will be made aware of their dishonest practices in regards to the Mid-Atlantic CampThey took full advantage of the situationI am sure that *** will deny thisAnd in regards to the gratuity mentioned, there was ABSOLUTELY NO MENTION of gratuity in the pamphlet that they gave us when we signed our daughters up and paidAnd when we asked about why it was more this year, the woman representing this company NEVER SAID ANYTHING about gratuityIt sounds like they needed an excuse for the increase when we called them out on it and gratuity was all that they could think of as an excuse for overcharging families (the week we were there)***, the owner, constantly brings up the fact that his employees transported and carried boards to and from the beachFirst of all, that is included in the fee we paid and if it isn’t, then it should be spelled out in the brochureBut we were told that we were paying for hours of paddle boarding, periodSecond, after our girls were called in from paddle boarding both this year AND last year, each girl carried her OWN paddle board and life jacket back to their company’s van because they asked them to do it and our girls obliged*** cannot deny thisFinally, as a mother, I am disgusted by the owner’s insinuations about me as a parentI would not ever put my child in a dangerous situation and the fact that he stated that getting my “money’s worth” was more important than my daughter’s safety is just reprehensibleHe should be ashamed of himself for trying to shift blame to avoid facing consequencesWhether or not this is resolved, if justice is not served now, one day he will have to answer for his dishonestyIt is unfortunate but it is what it is
Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is obviously not about the money as it is not even $in disputeThis is about a company that has taken money for services that weren’t provided years in a row nowOne can only assume that this may be an indication that this is more common than the incidents that we know aboutWhen parents drop their kids off at the Mid-Atlantic Camp, we pay in advance for the paddle boarding excursionThen most parents leave and do not see their children again until the camp is overSo only a few parents, the ones who stayed at the beach while our daughters attended camp, are aware of the shortened time of the excursionsI am sure that when these girls return home, they say that paddle boarding was funThe girls definitely enjoyed itHowever, that is not my complaintMy complaint is that we paid for hours and received hourI highly doubt that the parents who dropped their girls off at camp were ever made aware of the fact that they didn’t receive the full hours that they paid forThe lacking ethics of this company were clear through their responseThe owner, ***, stated that they only offered the $refund to myself and my friends who also paid for their daughtersBecause full services weren’t provided, a reputable company would have refunded or offered vouchers to the other parents who paid for hours and received hourI know that the week my daughter was at camp this year, of the campers did the paddle board excursionThat is quite a bit of extra money for services not fulfilledIf this happened each week that there is summer camp there, that adds up to quite a rip offAnd they never have to answer to parents because parents are none the wiserI didn’t complain last year when it happened because it just wasn’t worth the few dollars to me, but when it happened AGAIN this year, I had to speak upEven if nothing is resolved, at least people will be made aware of their dishonest practices in regards to the Mid-Atlantic CampThey took full advantage of the situationI am sure that *** will deny thisAnd in regards to the gratuity mentioned, there was ABSOLUTELY NO MENTION of gratuity in the pamphlet that they gave us when we signed our daughters up and paidAnd when we asked about why it was more this year, the woman representing this company NEVER SAID ANYTHING about gratuityIt sounds like they needed an excuse for the increase when we called them out on it and gratuity was all that they could think of as an excuse for overcharging families (the week we were there)***, the owner, constantly brings up the fact that his employees transported and carried boards to and from the beachFirst of all, that is included in the fee we paid and if it isn’t, then it should be spelled out in the brochureBut we were told that we were paying for hours of paddle boarding, periodSecond, after our girls were called in from paddle boarding both this year AND last year, each girl carried her OWN paddle board and life jacket back to their company’s van because they asked them to do it and our girls obliged*** cannot deny thisFinally, as a mother, I am disgusted by the owner’s insinuations about me as a parentI would not ever put my child in a dangerous situation and the fact that he stated that getting my “money’s worth” was more important than my daughter’s safety is just reprehensibleHe should be ashamed of himself for trying to shift blame to avoid facing consequencesWhether or not this is resolved, if justice is not served now, one day he will have to answer for his dishonestyIt is unfortunate but it is what it is