Deloitte & Touche, LLP

This is in response to your letter regarding the "resolve the issue" for your missingballoon bundle I am writing to apologize for stating that you ended our conversation,by hanging up on meI am truly sorry.I hope your wife was happy with the balloon bundle.Sincerely[redacted] J***cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To be honest I am a bit disheartened by the response from the business that I just read I had spoken to an individual at the store on 12/17/15, as their response had stated, and agreed to the offered resolution of the balloon bouquet being delivered to my home At this point I was ready to mark the issue as satisfactorily resolved Unfortunately I am more than a little upset after reading the business' response to the Revdex.com as they completely lied about my interaction with their employee *** When I spoke with *** she had informed me that she had already issued a refund and was calling to both let me know that the refund had been issued as well as to apologize for the issue The resolution, at that point, had already been chosen by this business and I was simply being informed of it Additionally I did not hang up on *** When *** had finished informing me that she had issued a refund and apologized for the issue, our conversation was at that point concluded, which is when I hung up the phone I am not sure if I was expected to be grateful for the actions they had chosen, which I was not, or if I was expected to wish them a pleasant day, which I did not Instead I waited for *** to finish telling me of the actions the store had taken and finish her apology, at which point I said "Okay" and hung up the phone If the business' statement that I "hung up on her" meant that our conversation ended and I was the first one to initiate a telephone disconnect, that is correct If, however, the business is attempting to imply that I disconnected the call while *** was in mid sentence, that is a complete lie Additionally the suggestion that my conversation with *** was an attempt to "resolve the issue" is an absolute lie As I stated the phone call merely informed me of actions which the business had already taken and NOT to ask for my input on the resolution At this point the only satisfactory resolution would be a written apology from this business for lying about our interactions
Regards,
*** ***

This is in response to your letter regarding the "resolve the issue" for your missingballoon bundle I am writing to apologize for stating that you ended our conversation,by hanging up on meI am truly sorry.I hope your wife was happy with the balloon bundle.Sincerely.*** J***cc: Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***