DELOITTE

I've only ordered a few times from Universal CompaniesThis last time I returned two itemsI followed all the instructions on returning itemsAfter a few weeks went by I hadn't heard from them so I decided to callAfter spending about min waiting for someone to answer they stated they never received the items and that I'd need to file a claim with USPSAfter I filed the claim it was denied bc USPS said they did deliver the items to UniversalContacting Universal consisted of several calls on hold, phone tag and then finally days later I speak to someone (Jessica) who says I have to contact USPS again bc they didn't receive the itemsI said I guess then I'll have to appeal the claim decision with them and then she hung up on meThanks a lot Jessica & Universal

I've only ordered a few times from Universal Companies. This last time I returned two items. I followed all the instructions on returning items. After a few weeks went by I hadn't heard from them so I decided to call. After spending about 15 min waiting for someone to answer they stated they never received the items and that I'd need to file a claim with USPS. After I filed the claim it was denied bc USPS said they did deliver the items to Universal. Contacting Universal consisted of several calls on hold, phone tag and then finally 4 days later I speak to someone (Jessica) who says I have to contact USPS again bc they didn't receive the items. I said I guess then I'll have to appeal the claim decision with them and then she hung up on me. Thanks a lot Jessica & Universal.

After reviewing our records, I can confirm the customer did break the original bulbs which made them un-returnable. While we did send the wrong bulbs to begin with, we sent out the correct bulbs and a return label at our expense to return the wrong size bulbs. At this time, I will authorize a...

credit on account for $36.00. This is 50% of the price of the original bulbs. The new amount due is $38.52. I feel this compromise is just and fair.
Thank you,
[redacted]
VP Inbound Sales and Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]