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Reviews DeLorme Studios

DeLorme Studios Reviews (8)

I schedule a boudoir photo shoot for a gift for my boyfriend. I traveled an hour away for my appointment for my photo shoot and when I was 10 minutes down the road from the location I received an email the lady who was to do my hair and make up canceled.

I did not have any makeup on and was asked if I can do my own makeup for my shoot (which I didn't bring with me) luckily they found someone last minote. Upon arriving at the hotel is was asked to wait in the hotel lobby.

I waited for am hour for someone to come get me. When we got to the suite, I was informed of what to expect. For my makeup and hair I was looking for a particular look. When I asked the make up artist to do my hair a particular way she wouldn't do it, bexcuse the photographer wanted it a certain way.

The shoot took about 3 hours and the room was beautiful and had champagne. After the shoot we went over the different packages and pricing which was way to expensive for me and was just looking for one or two photos. I understand they have to make money, but it was a lot of pressure to buy the package which I did not.

I was informed I will be receiving a photo I choose in the mail and have emailed continously for a staTuscany on my picture and never get a solid answer back. The whole experience was overwhelming and just wanted to give my boyfriend a nice birthday present. It is a very frustrating first experience and feel like I did not receive the customer service I received that I paid for

We worked with our client [redacted] on 12/11/2015. We sent her 6 fully retouched teaser images the same day 12/11/2015. Normally. teasers are sent 2-3 business days after the session date. 48 images from her shoot were fully retouched and uploaded to her private gallery and the link was sent...

to her via email on 12/22/2015. The  turnaround time for gallery completion is 2-3 weeks. Her gallery was sent to her in less than 2 weeks, so she would have her gallery in time for the holiday's. We did not charge a gallery expediting fee. Her gallery link was sent at 3:01PM on 12/22/2015. On 12/31/2015 (New Year's Eve) I received an email asking for a few additional retouching requests and black/white conversions. The requests were worked on in between other galleries that were due and the updated/additional images were uploaded to her online gallery. A new disk was burned so it would include the updated images and mailed out before we left for Seattle on the 18th. The disk was mailed in a bright red envelope with two heart stickers on the back.Part of the package also included a 50.00 credit for an 11x14 metallic print or equivalent. The client used the credit and placed the order on 1/26/2016. We travel between our Scottsdale studio and working with our clients in Seattle. We just returned from a 9 day trip today. The only part of the package that has not been received is the disk. Which I am surprised has not been received yet. We picked up our mail after being gone and it was not returned to us. We are happy to burn a new disk or send the images via Drop Box. Considering we have been out of the state in our alternate location, we would like to fix this for our client as soon as possible. We did everything from sending teasers the same day, expediting the delivery of the gallery with the fully retouched images before the holidays, handling the additional retouching requests, burning a new updated disk and it was mailed before we left.

This review is totally inaccurate and misleading. We are very upfront about our processes and pricing and send information in detail to clients prior to each their session. Since we shoot digitally, the client not only is able to see the images on camera throughout the session, but a full review...

is done at the end of the session and prior to any purchase. This client not only received the promised full gallery of images (I am attaching a screenshot of the gallery link showing client receipt) but also ordered prints using the credit provided to her at our expense. While I personally feel her images turned out amazing, this type of session ([redacted]) can occasionally result in a highly critical level of self-evaluation. In this particular case, extra time was spent on the ‘nip and tuck’ and editing process to accommodate the clients request for a specific level of refining. We are always happy to provide additional editing, or provide a re-shoot the client at no charge. It is in all cap print and explained in person that a refund is not possible since the work is done and product, (in this case both digital and print) is delivered prior to critique. Both the digital and print product purchased has been received by this client.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I still have not received my money back from [redacted] on the [redacted] for the photograhs that I never received from Delorme STudios. I havent received the [redacted] refund and I didnt receive full edited online photo gallery or the 80 dollar refund or the 11 by 14 picture or the complete purchase of the photo book and the completed package additional to [redacted] as we discussed. where is proof of the 11 by 14 that they claim they gave me. I never received the picture and I explictiely explained what photo I wanted and the retouched details we discussed. I never received online photo gallery. [redacted] said it was crediting it back money to my wells fargo checking account yet no money back and no merchandise by Delorme to my checking account and no credit. If there were not going to keep me as a client they should have not booked the appointment if they were too busy to meet with me and didnt personally care for me as a client. why have me invest in hair color, cut, nails, outfits and waste my time if they had no intention. I do not want them keeping these images of me and they refused to show methe images. I didnt consent to them to take my photos in the first place and I dont agree to be their free advertising model. I want my money back and hope we can get this resolved so I dont have to involve others in this.

Regards,

The client continues to make several inaccurate, misleading or otherwise flat out dishonest statements in her latest letter.    I should be pretty obvious to anyone reading the letter that this person is completely out of touch with reality and is incapable of even forming a simple sentence.   After working with her personally, I can tell you it is just as confusing and frustrating in person......she doesn't make sense, nor does her letter.1) [redacted] refunded her original package purchase.  (Although, since the services were already provided, she is not entitled to a refund.  We are not disputing her request, and it should also be noted that we are 'not [redacted].' Her refund from them is separate from anything she purchased from us.   She did not purchase anything from us, nor did we charge her for anything or process any payments from her)2) She continues to ask for services we do not offer, and images that do not exist. (I can't show her an image that was never shot)3) we delivered EVERYTHING that was part of the package with the one exception, the 11x14 print.  (we need the 3 digit image number of her selection and have asked for it numerous times)4) She has viewed her online gallery, yet continues to state that she never received it.  (The online gallery was delivered to her via email within a few days, normal delivery is 2-3 weeks) 5) She keeps referring to the cost of her investment in preparation to the shoot.  While I can't speak to her comment about hair and nails outside of the studio, I need to point out that hair styling and Make up were provided by the studio on premise as part of her refunded package.    And the outfits she brought to wear all had the price tags intact, and when I asked if we could remove them since they were showing in her shots, I was informed that she planned on returning them to [redacted] after the session.....so they needed to stay.   We did our best to tuck them inside and hide them during the shoot.Resolution:If she can provide us with the image number, from her online gallery, of the image she would like for her print, we will have it shipped to her the same day.  Once this is done, all digital files from her session will be permanently deleted from our system.   I believe that resolves her concern regarding her images being kept or used by us ( this would never happen ) and also gets her the one remaining item from her refunded package,It is obvious to me that her MO is to work everyone until they give in, and expects to continue to get services and product for free.We have not only done everything possible that is required for this client as part of the [redacted], but have done so knowing that she was refunded the package and that we would not be paid.   I consider it to be extremely unfair for her complaint to show as unresolved on our record when we have already gone so far above and beyond any reasonable level of effort.   Again.....delivered everything (less the print) ahead of schedule, all knowing there would never be any compensation.  Should we be forced to provide additional services that are not even offered by us, for no fee...?  Thank you for your assistance in resolving this matter.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company honored their [redacted] but not the addtional $389.00 I am out of. I have not recieved any pictures or disc he speaks of.Regards,[redacted]

This Complaint was resolved with the client prior to receiving the first notice from the Revdex.com.  She had requested delivery via regular mail, and it took 9 days to arrive from the day of sending, and we had no tracking information.

I have attached below the email from January 21, 2015, sent to [redacted].   I have tried to read through her complaint and make sense of it, and finally gave up and decided to simply state the facts from our end as they happened vs try to decipher her comments. 1) We provided...

services as provided via the [redacted] Package she purchased, and delivered the digital images and online gallery well ahead of our normal processing time.2) We have tried to obtain the image number of the print she would like numerous times, but she is insisting there is another image ( it simply does not exist ) that she remembers and would like to have printed.3) At no time during our many discussions on the phone or here in person has she ever been treated without respect, and we were more than willing to provide her with a pre shoot consult, but  require that it take place during normal business hours and during the week, vs a weekend when we are always booked solid.   She was not able to agree on a time to come prior to her session.4) Not only did she not ‘fall’ within our studio, but there is no place that could have even occurred.  We are one level, no ramps, no steps, no raised platforms, and she was never alone with the exception of when she was in our handicap accessible bathroom.   (there were 4 of us here that day throughout her MUA time and session)5) We spent nearly 4hrs with her here at the studio, on a Saturday  (for an appointment scheduled for 2.5 hrs) And still did not ‘rush her’ or make her feel unwelcome.6) Both our Manager, and myself personally have explained our product pricing and services offered, both in person and via numerous emails and phone conversations (many lasting an hour or more in length) to [redacted], and at the end of the day, the additional items she is asking for are not something we currently offer.  (12x12 flat page album)We went well beyond what was originally agreed on as part of the [redacted] deal, and it was only after working with her we realized that this was not a client we could continue working with.   Her behavior on the day she was in was odd enough that our MUA was afraid to leave until she knew Jen had left the premises ( She did not want to leave anyone else here with her alone ) Just last week,  we were notified by [redacted] that she had requested (and was granted) a refund for her package.  We did not accept any additional payments from her ( she is stating that we did )  and she is well aware that not only did we NOT take any payments, but that she has been refunded the $$ she paid to [redacted] for the package……[redacted] then deducts that from our incremental payment. I do not care that we did all this for free, and in fact, if she is ever able to give us an image number from the 60 images in her gallery we would be happy to have her print delivered to her.   But we are simply not able to provide her with any further or additional services or product. Regards,[redacted]

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Address: 15455 N Greenway Hayden Loop Ste C19, Scottsdale, Arizona, United States, 85260-1611

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