[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I am rejecting this response because:For one when I emailed them they only responded the one time and it was them asking me to callI replied and explained to them that I could not call but asked them what information it was they needed and I would be more than willing to give it to themI even sent them pictures of the raw bloody chicken in the packagingThey had also mentioned in the email that they would send me a replacement mealI do not want any more of their foodThis is a safety issue and they showed no concern over itI will post those pictures everywhere if I have toThis is absolutely ridiculous that they can treat their customers this way and mishandle food and show no concern over itWhere is the responsibility??
Pinnacle Foods does not make this product. According to the Las Palmas website, this product is made by [redacted] We recommend that the consumer contact [redacted] directly for resolution as we are not able help.
Thank you for bringing this complaint to our attention. On 7/27/16 we left a message on the number provided for the consumer for a callback so we can gather more information. Based on the information provided, I am confident the product does not contain a chicken foot but likely a misshaped...
Thank you for alerting us of this concern. A member of our Consumer Relations team will reach out to [redacted] today. If needed, our phone number is ###-###-#### Monday - Friday from 9am-5pm ESTThank you again,[redacted]
Thank you for alerting us of this contact. In reviewing the file, it appears that Ms. [redacted] will not speak to us over the phone and is demanding that all information be relayed via email only. It is essential for us to gather detailed information regarding her experience and in our to do so, we...
will need to speak to her directly. We have made several attempts and issued several emails to which we receive a reply that she will not call us. At this time, we have forwarded what little information we do have to our QA team. If Ms. [redacted] would like to pursue additional compensation, she will need to speak to one of our representatives to provide more details and in turn she will be issued a claim form which needs to be completed by her doctor if an illness is being claimed for monetary demands. We can be reached at 1.800.432.3102 Monday – Friday 9am – 5pm EST
Thank your for the opportunity to reply. The consumer only recently met our requirements for assessing a claim and the claim is currently under review by our legal team.Thank you.
Thank you for your contact. From the description, I am confident that the material described is a piece of casing used in forming the [redacted]. Please be assured that this material is made from food grade material and poses no safety concern...
ifingested. Casing such as this is used regularly on sausage link products; however, you are most likely accustomed to seeing it be clear in color whereas ours is blue for visual inspection processes.The casing should have been removed prior to placing the links into the individual containers. I genuinely apologize that this did not happen completely.A member of our Consumer Relations team will be reaching out today via the number provided to gather more information and to compensate Ms. [redacted]. If needed, we can also be reached at ###-###-####Thank you again.
[redacted]Sr Director, Consumer Relations
Thank you for forwarding this information. Our claims department has been in contact with [redacted] and the claim for dental repair was denied. As she acknowledges, there is a warning label on the product that the cherries may contain pits. Thank you
Thank you for alerting us of this concern. In reviewing our system there was indeed an issue with printing the checks. We have followed up with the bank and have resolved the system issue. We will be contacting the consumer today to provide an update and ensure we have resolved the...
Multiple attempts to contact the consumer were made. There was no option to leave a voicemail and an email went unanswered. Per UPS tracking [redacted] the check has been delivered.
Complaint: [redacted]
I am rejecting this response because: They did NOT contact me. And, the check was going to be issued on June 16th and overnighted. They didn't find out there was a problem issuing a check until July 26th?
Regards,
[redacted]
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I am rejecting this response because:For one when I emailed them they only responded the one time and it was them asking me to callI replied and explained to them that I could not call but asked them what information it was they needed and I would be more than willing to give it to themI even sent them pictures of the raw bloody chicken in the packagingThey had also mentioned in the email that they would send me a replacement mealI do not want any more of their foodThis is a safety issue and they showed no concern over itI will post those pictures everywhere if I have toThis is absolutely ridiculous that they can treat their customers this way and mishandle food and show no concern over itWhere is the responsibility??
Pinnacle Foods does not make this product. According to the Las Palmas website, this product is made by [redacted] We recommend that the consumer contact [redacted] directly for resolution as we are not able help.
Complaint: [redacted]
I am rejecting this response because:
Thank you for bringing this complaint to our attention. On 7/27/16 we left a message on the number provided for the consumer for a callback so we can gather more information. Based on the information provided, I am confident the product does not contain a chicken foot but likely a misshaped...
piece of chicken.
Thank you for alerting us of this concern. A member of our Consumer Relations team will reach out to [redacted] today. If needed, our phone number is ###-###-#### Monday - Friday from 9am-5pm ESTThank you again,[redacted]
Thank you for alerting us of this contact. In reviewing the file, it appears that Ms. [redacted] will not speak to us over the phone and is demanding that all information be relayed via email only. It is essential for us to gather detailed information regarding her experience and in our to do so, we...
will need to speak to her directly. We have made several attempts and issued several emails to which we receive a reply that she will not call us. At this time, we have forwarded what little information we do have to our QA team. If Ms. [redacted] would like to pursue additional compensation, she will need to speak to one of our representatives to provide more details and in turn she will be issued a claim form which needs to be completed by her doctor if an illness is being claimed for monetary demands. We can be reached at 1.800.432.3102 Monday – Friday 9am – 5pm EST
Thank your for the opportunity to reply. The consumer only recently met our requirements for assessing a claim and the claim is currently under review by our legal team.Thank you.
Thank you for your contact. From the description, I am confident that the material described is a piece of casing used in forming the [redacted]. Please be assured that this material is made from food grade material and poses no safety concern...
ifingested. Casing such as this is used regularly on sausage link products; however, you are most likely accustomed to seeing it be clear in color whereas ours is blue for visual inspection processes.The casing should have been removed prior to placing the links into the individual containers. I genuinely apologize that this did not happen completely.A member of our Consumer Relations team will be reaching out today via the number provided to gather more information and to compensate Ms. [redacted]. If needed, we can also be reached at ###-###-####Thank you again.
[redacted]Sr Director, Consumer Relations
Thank you for forwarding this information. Our claims department has been in contact with [redacted] and the claim for dental repair was denied. As she acknowledges, there is a warning label on the product that the cherries may contain pits. Thank you
Thank you for alerting us of this concern. In reviewing our system there was indeed an issue with printing the checks. We have followed up with the bank and have resolved the system issue. We will be contacting the consumer today to provide an update and ensure we have resolved the...
concern. Thank youLynn H[redacted]
Multiple attempts to contact the consumer were made. There was no option to leave a voicemail and an email went unanswered. Per UPS tracking [redacted] the check has been delivered.
Complaint: [redacted]
I am rejecting this response because: They did NOT contact me. And, the check was going to be issued on June 16th and overnighted. They didn't find out there was a problem issuing a check until July 26th?
Regards,
[redacted]